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10. Help
10.3.1 Initial settings
Problem
I cannot hear a dial tone.
The unit does not work.
The unit does not ring.
I cannot make calls.
10.3.2 General
Problem
The unit displays "PAPER
JAMMED" even though paper
is installed.
The unit displays "CHECK
PAPER" even though paper is
inserted.
The other party complains
they only hear a fax tone and
cannot talk.
MREDIALN or MPAUSEN on the
base unit does not function
properly.
During programming, I
cannot enter the code or ID
number.
The ink film runs out quickly.
The base unit beeps.
The speakerphone is not
working.
58
Cause & Solution
R If you used a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
R Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
R The mains lead or telephone line cord is not connected. Check the
connections.
R If you have connected the fax machine through a computer modem, connect
the fax machine directly to a telephone line jack.
R Check the connections (page 20).
R Make sure that the cordless handset's battery is installed correctly
(page 18) and fully charge it (page 21).
R The ringer volume is turned OFF. Adjust it (page 21).
R The cordless handset is too far from the base unit. Move closer and try
again.
Cause & Solution
R You forced the recording paper into the paper tray too strongly. Remove all
of the installed paper, and re-install it gently.
R The paper is inserted halfway. Insert it correctly (page 65) and press
MSETN to clear the message.
R FAX ONLY mode is set. Tell the other party the number is only used for
faxes.
R Change the receiving mode to TEL mode (page 33), TEL/FAX mode
(page 33) or TAM/FAX mode (page 34).
R If this button is pressed during dialling, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialled will be
redialled.
R All or part of the number is the same as another code or ID. Change the
number:
– remote operation ID (code): page 40, or feature #11 on page 42.
– fax activation code: feature #41 on page 45.
– auto disconnection code: feature #49 on page 45.
R Even if there are only a few sentences, every page that comes out of the
machine is considered a full page.
R Turn OFF the following features:
– sending report: feature #04 on page 42.
– journal report: feature #22 on page 43.
– Caller ID list: feature #26 on page 44.
R The memory reception alert of feature #44 is ON (page 45), and the unit has
a document in memory. Press MSTOPN to stop the beeps, then see the
displayed message instructions to solve the problem.
R Use the speakerphone in a quiet room.
R If you have difficulty hearing the other party, adjust the volume.
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