Panasonic KX-FC228HK Operating Instructions Manual
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Panasonic KX-FC228HK Operating Instructions Manual

Panasonic KX-FC228HK Operating Instructions Manual

Compact plain paper fax with dect
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Please read these operating instructions
before using the unit and save for future
reference.
Charge the battery for about 7 hours
before initial use.
This unit is compatible with Caller ID and
SMS. To use these features, you must
subscribe to the appropriate service of
your service provider.

Operating Instructions

Compact Plain Paper Fax with DECT
KX-FC228HK
Model No.

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Summary of Contents for Panasonic KX-FC228HK

  • Page 1: Operating Instructions

    Charge the battery for about 7 hours before initial use. This unit is compatible with Caller ID and SMS. To use these features, you must subscribe to the appropriate service of your service provider. Operating Instructions Compact Plain Paper Fax with DECT KX-FC228HK Model No.
  • Page 2 Thank you for purchasing a Panasonic fax machine. Things you should keep a record of For your future reference Date of purchase Serial number (found on the rear of the unit) Dealer’s name and address Dealer’s telephone number Caution: L Note that the images of copied or received documents will remain on the used ink film. Use discretion when disposing of the used ink film.

  • Page 3: Important Information

    Important Information Safety Instructions Important safety instructions When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on this unit.

  • Page 4: For Best Performance

    Important Information For Best Performance Location and noise The base unit and cordless handset use radio waves to communicate with each other. For maximum distance and noise-free operation, we recommend the following: L Placing the unit away from electrical appliances such as a TV, personal computer or another cordless phone.

  • Page 5: Table Of Contents

    Sending a fax using the phonebook and one touch dial...30 Broadcast transmission...31 Receiving Faxes Selecting the way to use your fax machine ..32 Receiving a fax manually – Auto answer OFF . Receiving a fax automatically – Auto answer ON...35 Receive polling (retrieving a fax placed on another fax machine) ...36...
  • Page 6 Table of Contents 10.Useful Information Useful Information 10.1 Character entry... 58 11.Help Error Messages 11.1 Error messages – Reports ... 60 11.2 Error messages – Display ... 61 Troubleshooting 11.3 When a function does not work, check here 63 12.Maintenance Jams 12.1 Recording paper jams ...

  • Page 7: Introduction And Installation

    – Belt clip (Model No./Part No. KX-TCA718EX) – DECT repeater (Model No./Part No. KX-A272) *1 To ensure the unit operates properly, we recommend using the Panasonic replacement film. The ink film is not reusable. Do not rewind and use the ink film again.

  • Page 8: Button Descriptions Of The Base Unit

    1. Introduction and Installation Finding the Controls 1.3 Button descriptions of the base unit {MIC} (Microphone) L The built-in microphone. {GREETING REC} L To record a greeting message (page 40). {GREETING CHECK} L To check a greeting message (page 40). {MEMO} L To record a memo message (page 41).

  • Page 9: Button Descriptions Of The Cordless Handset

    1.4 Button descriptions of the cordless handset {j/OK} (Menu/OK) L To start programming. L To accept the current selection. {k} (Phonebook) L To open the cordless handset phonebook (page 20). {C} (Talk) L To make/answer calls (page 19, 20). Navigator L To adjust volume (page 16).

  • Page 10: Overview

    1. Introduction and Installation 1.6 Overview 1.6.1 Base unit 1 Document guides 2 Paper tray 3 Metal recording paper guide 4 Paper support 5 Recording paper exit 6 Recording paper entrance 7 Antenna 8 Microphone 9 Front cover j Document entrance k Document exit l Speaker m Green button (Back cover release button)

  • Page 11: Ink Film

    Installation 1.7 Ink film The included film roll is a starter ink film. Open the front cover. Release the back cover by pushing the green button (1). Open the back cover. Insert the blue gear of the ink film roll into the front left slot of the unit (2) and the white gear of the ink film roll into the rear left slot of the unit (3).

  • Page 12: Paper Tray

    1. Introduction and Installation Correct 1 turn Tight Incorrect No ink film is wrapped around the blue core. Slack/Crease Close the back cover securely by pushing down on the dotted area at both ends (7). Close the front cover securely. 1.8 Paper tray Pull up the metal recording paper guide (1), then install the paper tray (2).

  • Page 13: Recording Paper

    L Use only the included rechargeable batteries noted on page 3, 7. L When replacing batteries, we recommend using the Panasonic rechargeable batteries noted on page 3, 7. L Wipe the battery ends (S, T) with a dry cloth. L Install the batteries without touching the battery ends (S, T) or the unit contacts.

  • Page 14: Preparation

    2. Preparation 2 Preparation Connections and Setup 2.1 Connections Important: L The unit will not function when there is a power failure. To make calls in emergency situations, you should connect a telephone that can function during a power failure to the telephone line.

  • Page 15: Battery Charge

    Clean more often if the unit is subject to grease, dust, or high humidity. Battery strength Battery icon Battery strength High Medium When flashing: Needs to be charged. Panasonic Ni-MH battery performance (included batteries) Operation Operating time In continuous use 17 hours max. In continuous standby 180 hours max. mode...

  • Page 16: Volume

    2. Preparation Volume 2.4 Adjusting cordless handset volume {j/OK} {^}{V}{>} Ringer volume 1. {j/OK} 2. Press {^} or {V} to select “Handset Setup”. i {>} 3. Press {^} or {V} to select “Ringer Setup”. i {>} 4. Press {^} or {V} to select “Ringer Volume”. i {>} 5.

  • Page 17: Date And Time

    The date and time can be set using either the cordless handset or the base unit. L The other party’s fax machine will print the date and time on the top of each page you send according to your unit’s date and time setting.

  • Page 18: Your Logo

    2. Preparation 2.7 Your logo You can program your logo (name, company name, etc.) so that it appears on the top of each page sent. {SET} {MENU} {<}{>} {MENU} i {#}{0}{2} i {SET} Enter your logo, up to 30 characters (see page 58 for character entry).

  • Page 19: Telephone

    3 Telephone Making and Answering Calls 3.1 Making phone calls 3.1.1 With the cordless handset {^}{V}{>} Lift the cordless handset and press {C}. L To make hands-free phone calls, press {s}. Dial the telephone number. To hang up, press {ih} or place the cordless handset on the base unit.

  • Page 20: Answering Phone Calls

    3. Telephone 3.2 Answering phone calls 3.2.1 With the cordless handset Lift the cordless handset and press {C} or {s}. L You can also answer a call by pressing any dial key from {0} to {9}, {*}, {#} or {INT} (Any key talk feature).

  • Page 21: Chain Dial (Cordless Handset Only)

    3. Press {^} or {V} repeatedly to scroll through the phonebook if necessary. 3.3.3 Editing a stored item Changing a name, phone number 1. Find the desired item (page 20). i {j/OK} 2. “Edit” i {>} 3. Edit the name if necessary. For further details, see the storing procedure on page 20.

  • Page 22: One Touch Dial (Base Unit Only)

    3. Telephone Edit the telephone number if necessary. For further details, see the storing procedure on page 21. i {SET} 3.5.4 Erasing a stored item {PHONEBOOK} Press {A} or {B} repeatedly to display the desired item. i {MENU} i {#} L To cancel erasing, press {STOP}.

  • Page 23: Caller Id

    Caller ID 3.7 Caller ID service This unit is compatible with the Caller ID service offered by your local telephone company. To use this unit’s Caller ID features, you must subscribe to a Caller ID service. Important: L This unit will only display the caller’s telephone number and name.

  • Page 24: Editing A Caller's Telephone Number Before Calling Back

    3. Telephone 3.8.2 With the base unit {SP-PHONE} {A}{B} {CALLER ID} Press {B} to search from the recently received caller information. L If you press {A}, the display order will be reversed. Press {SP-PHONE} to return the call. L To send a fax, insert the document FACE DOWN and press {FAX START}.

  • Page 25: Voice Mail Service

    If a name is required, enter the name, up to 16 characters (see page 58 for character entry). i {j/OK} Enter the telephone number, up to 24 digits. i {j/OK} “Save” i {>} i {ih} 3.11.2 Into the base unit {CALLER ID} Press {A} or {B} repeatedly to display the desired item.

  • Page 26: Sending A Message

    3. Telephone 3.16 Sending a message 3.16.1 Writing and sending a new message {j/OK} i “SMS” i {>} “Create” i {>} Enter the message (page 58). i {j/OK} Enter the destination phone number up to 20 digits. i {j/OK} L Using the cordless handset phonebook: {k} i Select the cordless handset phonebook entry.

  • Page 27: Receiving A Message

    {j/OK} i “Edit Message” i {>} i Continue from step 3, “3.16.1 Writing and sending a new message”, page 26. 3.16.6 Erasing saved messages {j/OK} i “SMS” i {>} “Send List” i {>} Press {^} or {V} repeatedly to select the message. i {j/OK} {j/OK} i “Erase”...
  • Page 28 L If you erase a public key which has messages in the receive list, the messages will also be erased. L If you forget the password assigned to a public key, consult your nearest Panasonic service centre. 3.18.2 Storing the PBX line access number (for PBX users only) Store your PBX line access number up to 4 digits so that SMS messages are sent properly.

  • Page 29: Fax

    Sending Faxes 4 Fax 4.1 Sending a fax manually {A}{B} {SP-PHONE} {FAX START} Adjust the width of the document guides (1) to fit the actual size of the document. Insert the document (up to 10 pages) FACE DOWN until a single beep is heard and the unit grasps the document.

  • Page 30: Document Requirements

    4. Fax 4.2 Document requirements Minimum document size 128 mm Maximum document size 216 mm Effective scanning area L Shaded area will be scanned. 4 mm 208 mm 216 mm Document weight L Single sheet: 45 g/m to 90 g/m L Multiple sheets: 60 g/m to 80 g/m...

  • Page 31: Broadcast Transmission

    4.4 Broadcast transmission By storing the base unit’s phonebook items (page 21) into the broadcast memory, you can send the same document to multiple parties (up to 20). Your programmed items will remain in the broadcast memory, allowing frequent re-use. 4.4.1 Programming items into the broadcast memory Press {MENU} repeatedly to display “BROADCAST...

  • Page 32: Selecting The Way To Use Your Fax Machine

    OFF by pressing {AUTO ANSWER} repeatedly. How phone calls and faxes are received If the call is a phone call, the fax machine will record the caller’s message automatically. If a fax calling tone is detected, the fax machine will receive the fax automatically.

  • Page 33: Receiving A Fax Manually - Auto Answer Off

    L Make sure feature #73 is set to “TEL/FAX” beforehand (page 50). How phone calls and faxes are received If the call is a phone call, the fax machine will ring. If a fax calling tone is detected, the fax machine will receive the fax automatically without ringing.

  • Page 34: Activating Tel/Fax Mode

    L Even when you answer a call with the extension telephone and press the auto disconnection code, the fax machine may activate the fax function depending on the type of an extension telephone. Press {STOP} on the fax machine to talk with the calling party.

  • Page 35: Receiving A Fax Automatically - Auto Answer On

    Press {STOP} on the fax machine to talk with the calling party. Receiving a voice message and fax document in one...

  • Page 36: Receive Polling (Retrieving A Fax Placed On Another Fax Machine)

    This feature allows you to retrieve a document from another compatible fax machine. Therefore you pay for the call. Make sure that no documents are fed into your unit and that the other party’s machine is ready for your call.

  • Page 37: Duplex Ring

    When you subscribe to a duplex ring service, your telephone company will assign you a new fax number and will also tell you the assigned ring pattern. Please complete the following setup on your fax machine to identify the assigned ring pattern. Important: L To use the ring detection feature, set to TEL mode (page 33).

  • Page 38: Copy

    6. Copy Copying 6 Copy 6.1 Making a copy {A}{B}{>} {START} Adjust the width of the document guides (1) to fit the actual size of the document. Insert the document (up to 10 pages) FACE DOWN until a single beep is heard and the unit grasps the document.
  • Page 39 5. Press {A} or {B} repeatedly to display “COLLATE ON”. i {START} Example: Making 2 copies of a 4-page original document Collated pages Uncollated pages Note: L The unit will store the documents into memory while collating the copies. If memory becomes full while storing, the unit will only print out the stored pages.

  • Page 40: Answering Machine

    7. Answering Machine 7 Answering Machine Greeting 7.1 Recording your greeting message The unit has a pre-recorded greeting message for TAM/FAX mode. If you record your own greeting message, it will be played instead of the pre-recorded greeting message when a call is received. The maximum recording time of your greeting message is either 16 seconds (default) or 60 seconds.

  • Page 41: Listening To Recorded Messages

    Incoming Messages 7.2 Listening to recorded messages When the unit has recorded new voice messages: – The {AUTO ANSWER} indicator will flash when auto answer is turned ON. – The total number of recorded messages will flash on the base unit display. 7.2.1 To play back messages AUTO ANSWER {MENU}...

  • Page 42: Using The Answering Machine With The Cordless Handset

    7. Answering Machine Remote Operation 7.4 Using the answering machine with the cordless handset Helpful hints: L To activate TAM/FAX mode with the cordless handset, see page 35. {<}{>} 7.4.1 Recording your greeting message {j/OK} i “Answer System” i {>} “Record Greeting”...

  • Page 43: Operating From A Remote Location

    Direct commands Erases greeting message (during {*}{6} greeting message playback) *1 If pressed within the first 5 seconds of a message, the previous message will be played. 7.4.5 Programming for answering machine To set the remote operation ID You must program a remote operation ID to operate the answering machine from a remote location (page 43).
  • Page 44 7. Answering Machine Remote command Repeats a message (during playback) Skips a message (during playback) Plays new messages Plays all messages Plays greeting message Records greeting message Stops current operation Turns OFF auto answer setting Erases a specific message (during {*}{4} playback) Erases all messages...

  • Page 45: Programmable Features

    8 Programmable Features 8.1 Base unit programming {MENU} {SET} 8.1.1 Basic features Feature Feature code Setting the date and {#}{0}{1} time Setting your logo {#}{0}{2} Setting your fax {#}{0}{3} number Printing a sending {#}{0}{4} report Changing the ring {#}{0}{6} count in FAX ONLY mode Changing the ring {#}{0}{6}...
  • Page 46 8. Programmable Features Feature Feature code Changing the maximum {#}{1}{0} recording time for incoming messages Setting the remote {#}{1}{1} operation ID Setting the dialling {#}{1}{3} mode (for the base unit and cordless handset) Setting the ringtone for {#}{1}{7} outside calls *1 When this setting is changed using the base unit, the setting for the cordless handset will also be changed, and vice versa.
  • Page 47 Feature Feature code Sending a fax at a {#}{2}{5} specified time Setting the Caller ID list {#}{2}{6} to print automatically Activating the {#}{3}{1} Distinctive Ring feature Setting the quick scan {#}{3}{4} 8. Programmable Features Selection This feature allows you to take advantage of low-cost calling hours offered by your telephone company.
  • Page 48 8. Programmable Features Feature Feature code Receiving oversized {#}{3}{6} documents Changing the LCD {#}{3}{9} display contrast Changing the fax {#}{4}{1} activation code Setting the memory {#}{4}{4} reception alert Setting friendly {#}{4}{6} reception Selection If the size of the document sent by the other party is as large as or larger than the recording paper, the unit can reduce the document and print it.
  • Page 49 This feature is available when the transmitting/receiving fax machines are ECM compatible. {0} “OFF”: Deactivates this feature. {1} “ON” (default): If there is an error during fax transmission/reception, the fax machine will support the communication. Note: L You cannot change the setting when received documents are...
  • Page 50 {1} “ON” (default): You will hear connecting tones. Note: L If the ring back tone continues, the other party’s machine may not be a fax machine or may have run out of paper. Check with the other party. L The connecting tone volume cannot be adjusted.
  • Page 51 Feature Feature code Resetting advanced {#}{8}{0} features to their default settings *1 When this setting is changed using the base unit, the setting for the cordless handset will also be changed, and vice versa. *2 This setting can be changed individually for the base unit and the cordless handset. –...

  • Page 52: Cordless Handset

    8. Programmable Features Cordless Handset 8.2 Cordless handset programming {j/OK} {^}{V}{>} 8.2.1 Cordless handset features Cordless handset Sub-menu settings menu “Time Settings” “Set Date & Time” “Alarm” “Ringer Setup” “Ringer Volume” “Ext. Ringtone” “Int. Ringtone” “Display Setup” “Standby Display” “Select Language” “Contrast”...
  • Page 53 “Repeater Mode” *1 If you change the PIN, please make note of your new PIN. The unit will not reveal the PIN to you. *2 If you forget your PIN, consult your nearest Panasonic service centre. 8. Programmable Features Feature (default setting) page 54 Change base unit PIN (“0000”).
  • Page 54 8. Programmable Features 8.2.2 Time settings Alarm An alarm will sound for 3 minutes at the set time once or daily. Set the date and time beforehand (page 17). 1. {j/OK} i “Handset Setup” i {>} 2. “Time Settings” i {>} 3.

  • Page 55: Multi-Unit Operation

    “Yes” i {>} i {ih} 9.2.2 Increasing the range of the base unit You can increase the signal range of the base unit by using a DECT repeater. Please use only Panasonic DECT repeater. See page 7 for accessory information. Important: L Before registering the repeater to this base unit, you must turn the repeater mode ON.

  • Page 56: Transferring A Call/Conference

    9. Multi-unit Operation With the base unit {INTERCOM} To page one cordless handset, press the desired cordless handset number. To page all cordless handsets, press {0}. L The destination cordless handset(s) will beep (be paged) for 1 minute. L To stop paging, press {SP-PHONE} or {INTERCOM}.
  • Page 57 9.5.1 To the base unit or another cordless handset (using the cordless handset) Copying one phonebook item 1. Find the desired cordless handset phonebook item (page 20). i {j/OK} 2. “Copy” i {>} 3. To copy to the base unit, press {0}. To copy to another cordless handset, press the desired cordless handset number you wish to send the cordless handset phonebook item to.

  • Page 58: Useful Information

    10. Useful Information 10 Useful Information 10.1 Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The available character entry modes are Alphabet (ABC), Numeric (0-9), Greek (F), Extended 1 (G), Extended 2 (H), and Cyrillic (I).
  • Page 59 Extended 2 character table (O) L The following are used for both uppercase and lowercase: Cyrillic character table (P) 10.1.3 When writing SMS messages Alphabet character table (ABC) Numeric entry table (0-9) Greek character table (M) Extended character table (N) L The following are used for both uppercase and lowercase: 10.

  • Page 60: Error Messages - Reports

    L The document was not fed into the unit properly. Re- insert the document and try again. ----- L The other party’s fax machine is busy or has run out of recording paper. Try again. L The other party’s fax machine rang too many times.

  • Page 61: Error Messages - Display

    L The ink film is empty. Replace the ink film with a new one (page 11). L The ink film is slack. Tighten it (see step 5 on page 11) and install again. L The fax machine is positioned near appliances such as TVs or speakers which generate an intense magnetic field.
  • Page 62 Cause & Solution L There is something wrong with the unit’s modem. Contact our service personnel. L The other party’s fax machine is busy or has run out of recording paper. Try again. L Please use genuine Panasonic replacement film (page 7).

  • Page 63: When A Function Does Not Work, Check Here

    L The power cord or telephone line cord is not connected. Check the connections. L If you have connected the fax machine through a computer modem, connect the fax machine directly to a telephone line jack. L Check the connections (page 14).
  • Page 64 11. Help Problem During programming, I cannot enter the code or ID number. The ink film runs out quickly. The base unit beeps. The speakerphone is not working. I cannot page a cordless handset or base unit. The unit does not display the caller’s name and/or telephone number.
  • Page 65 Cancel unused cordless handset registrations from the base unit (page 55). L You entered the wrong PIN. If you forget your PIN, consult your nearest Panasonic service centre. L Place the cordless handset and the base unit away from other electrical appliances.

  • Page 66: Fax – Receiving

    A blank sheet is ejected. Cause & Solution L The other party’s fax machine is busy or has run out of recording paper. Try again. L The other party’s machine is not a fax machine. Check with the other party.
  • Page 67 Cause & Solution Please do not reuse the ink film! Please use genuine Panasonic replacement film. Refer to page 7 for further details. L The thermal head is dirty. Clean it (page 73). L If documents can be copied properly, the unit is working normally. The other party may have sent a faint document or there may be something wrong with the other party’s machine.
  • Page 68 L Adjust the width of the document guides to fit the actual size of the document. Please do not reuse the ink film! Please use genuine Panasonic replacement film. Refer to page 7 for further details. L The thermal head is dirty. Clean it (page 73).
  • Page 69 Problem “This message contains unrecognized characters.” is displayed. “FD” is displayed. “FE” is displayed. “,” is not displayed after you display a message. An error code is displayed. 11.3.9 If a power failure occurs L The unit will not function. L The unit is not designed for making emergency telephone calls when the power fails.

  • Page 70: Maintenance

    12. Maintenance 12 Maintenance Jams 12.1 Recording paper jams 12.1.1 When the recording paper has jammed in the unit The display will show the following. Important: L Remove the recording paper, then remove the paper tray beforehand, otherwise the paper may misfeed or jam.

  • Page 71: Document Jams

    Close the back cover securely by pushing down on the dotted area at both ends (8), then close the front cover securely (9). Install the paper tray (page 12), then insert the recording paper gently (page 13). 12.1.2 When the recording paper was not fed into the unit properly The display will show the following.

  • Page 72: Cleaning

    12. Maintenance Cleaning 12.3 Document feeder/recording paper feeder/scanner glass cleaning Clean the document feeder/recording paper feeder/scanner glass when: – Documents or recording paper frequently misfeed. – Smudges or black/white lines appear on the original document when sending or copying. Important: L Remove the recording paper, then remove the paper tray beforehand, otherwise the paper may misfeed or jam.

  • Page 73: Thermal Head Cleaning

    12.4 Thermal head cleaning If smudges or black/white lines appear on a copied/received document, check whether there is dust on the thermal head. Clean the thermal head to remove the dust. Important: L Remove the recording paper, then remove the paper tray beforehand, otherwise the paper may misfeed or jam.

  • Page 74: General Information

    13. General Information 13 General Information Printed Repor ts 13.1 Reference lists and reports (Base unit only) You can print out the following lists and reports for your reference: – “SETUP LIST” – “PHONEBOOK LIST” – “JOURNAL REPORT” – “BROADCAST LIST” –...
  • Page 75 ■ Copy memory capacity: Approx. 10 pages (Based on the ITU-T No. 1 Test Chart in fine resolution.) *1 Transmission speed depends upon the contents of the pages, resolution, telephone line conditions and capability of the other party’s machine. *2 Transmission speed is based upon the ITU-T No. 1 Test Chart.

  • Page 76: Index

    14. Index 14. Index 14.1 Index # #01 Date and time: 17 #02 Your logo: 18 #03 Your fax number: 18 #04 Sending report: 29 #06 FAX ring count: 45 #06 TAM ring count: 35 #10 Caller’s recording time: 46 #11 Remote operation ID: 46 #13 Dialling mode: 46 #17 External ringtone: 46...
  • Page 77 TAM/FAX: 49 Ink film: 11 Intercom: 55 J Jams Document: 71 Recording paper: 70 JOURNAL REPORT: 29, 74 Junk fax prohibitor: 36 K Keytones: 52 L Language: 52 Listening to recorded messages: 41, 42, 43 Logo: 18 M Manual answer setting: 50 Memo message: 41 Memory reception alert: 48 Memory redial: 19...
  • Page 78 Notes...
  • Page 79 Notes...
  • Page 80 Global web site: http://panasonic.net Copyright: L This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.

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