When A Function Does Not Work; Initial Settings - Panasonic KX-FL421 Operating Instructions Manual

8. Help
Troubleshooting

8.3 When a function does not work

8.3.1 Initial settings

Problem
I cannot hear a dial tone.
I cannot make calls.
The unit does not ring.
8.3.2 General
Problem
The other party complains
they only hear a fax tone and
cannot talk.
The {Redial/Pause} button
does not function properly.
The receiving mode does not
function properly.
The unit beeps.
Whenever I try to retrieve my
voice mail messages, I am
interrupted by the fax tone.
The recording paper does not
stack properly on the paper
stacker.
50
Cause & Solution
L The telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 19).
L If you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
L Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
L The power cord or telephone line cord is not connected. Check the
connections.
L If you connected the unit through a computer modem, connect the unit
directly to a telephone line jack.
L The dialing mode setting may be wrong. Change the setting (feature #13 on
page 20).
L The ringer volume is turned OFF. Adjust it (page 21).
Cause & Solution
L FAX ONLY mode is set. Tell the other party the number is only used for
faxes.
L Change to TEL mode (page 34).
L If you use a Distinctive Ring service, make sure you have set the same ring
pattern assigned by the telephone company (page 38).
L If this button is pressed during dialing, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialed will be
redialed.
L Distinctive Ring is set (feature #31 on page 38).
L The memory reception alert of feature #44 is ON (page 44), and the unit has
a document in memory. Press {Stop} to stop the beeps, then see the
displayed message instructions to solve the problem.
L You are probably entering {*}{#}{9}. This is the default setting for the fax
activation code. If you use a voice mail service, turn the fax activation
feature OFF or reprogram the activation code (feature #41 on page 44).
L High humidity may cause the recording paper to curl. Try turning the paper
over and re-inserting it. If the curl on the paper is heavy, please remove it
from the paper stacker. If you still have this problem, contact our service
personnel.
For assistance, please visit http://www.panasonic.com/help