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Operation error messages
9.2
Troubleshooting
Remedies for several possible problems are described below.
Scan to e-mail transmission
Problem
Transmission is not pos-
sible.
Transmission is possible,
but the image cannot be
outputted at the recipi-
ent's terminal or compu-
ter.
Internet fax transmission
Problem
Transmission is not pos-
sible.
An interruption in the
transmission was speci-
fied, but the transmission
was not interrupted.
SU-502
Cause
The connections are in-
correct.
The settings necessary
for the device are not reg-
istered.
The LAN cable is dam-
aged.
The recipient's terminal is
not able to handle the
sent image.
The document text was
not inserted when the
data was sent.
Cause
The connections are in-
correct.
The settings necessary
for the device are not reg-
istered.
The LAN cable is dam-
aged.
It takes some time to in-
terrupt an Internet fax
transmission.
Remedy
Check the LED indicator
on the hub and check the
connections.
Specify the necessary
network settings.
Replace the LAN cable.
Change the size, resolu-
tion and coding method
so that they are support-
ed by the recipient's ter-
minal, and then try
sending the data again.
With some e-mail appli-
cations, if an e-mail mes-
sage is received
containing no text and
only an attached file, it
may not be possible to
open the attached file.
Therefore, text should be
inserted into the docu-
ment that is sent.
Remedy
Check the LED indicator
on the hub and check the
connections.
Specify the necessary
network settings.
Replace the LAN cable.
Wait until the transmis-
sion is interrupted.
9
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p. 4-10
p. 4-12
p. 3-21
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9-5
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