Requesting Help (Cp Only Conferences); Request To Speak (Avc-Based Cp Only Conferences) - Polycom RealPresence Getting Started Manual

Table 3-10
Operation
Play Help Menu
Mute Incoming Participants
Unmute Incoming Participants
Terminate Conference
Show Participants
Request to speak
Override Mute All

Requesting Help (CP Only Conferences)

A participant can request help using the appropriate DTMF code from his/her touch tone
telephone or the endpoint's DTMF input device. The participant can request Individual
Assistance (default DTMF code *0) or Conference Assistance (default DTMF code 00).
Participants in Entry Queues who failed to enter the correct destination conference ID or the
conference password will wait for operator assistance (provided that an Operator
conference is active).
Participant who is waiting for User (Operator) Assistance is displayed with the following
icons in the Status column of the Participants pane.

Request to Speak (AVC-based CP Only Conferences)

Participants that were muted by the conference organizer/system operator can indicate that
they want to be unmuted by entering the appropriate DTMF code.
An icon is displayed in the Role column of the Participants list for 30 seconds.
Request to Speak is:
•
•
Polycom, Inc.
Default DTMF Codes to Manage Conferences and Participants
Awaiting Individual Assistance – The participant has requested the user's (operator's)
assistance.
Awaiting Conference Assistance – The participant has requested the user's
(operator's) assistance for the conference. This usually means that the Collaboration
Server user (operator) has been requested to join the conference.
Activated when the participant enters the appropriate DTMF code (default: 99).
The DTMF code can be modified in the conference IVR Service Properties - DTMF Codes
dialog box.
Available for dial-in and dial-out participants.
DTMF String Permission
*83 Everyone
*86 Chairperson
#86 Chairperson
*87 Chairperson
*88 Everyone
99 Everyone
Configurable Everyone
Request to Speak
Chapter 3-Basic Operation
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