Page 1 [Type the document title] Version 8.3 January 2014 3725-74600-013 Polycom® RealPresence® Collaboration Server 800s, Virtual Edition Administrator’s Guide Polycom, Inc. Polycom Document Title...
Page 2 Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.
Page 3: Table Of Contents
How This Guide is Organized ..........2 About the Polycom® RealPresence Collaboration Server Virtual Edition System ..3 Network Services Guidelines .
Page 4 RealPresence Collaboration Server 800s VE Administrator’s Guide Gathering Phase ............99 Gathering Phase Guidelines .
Page 5 Forcing Other Content Capabilities ..........171 Content Sharing via the Polycom CCS Plug-in for Microsoft Lync Clients ....171 Managing Noisy Content Connections .
Page 6 RealPresence Collaboration Server 800s VE Administrator’s Guide Media Encryption Guidelines ..........173 Mixing Encrypted and Non-encrypted Endpoints in one Conference .
Page 7 RealPresence Collaboration Server 800s VE Administrator’s Guide Video Preview Guidelines ..........202 Workstation Requirements to Display Video Preview .
Page 8 RealPresence Collaboration Server 800s VE Administrator’s Guide Video Layout in Cascading conferences (CP and mixed CP and SVC) ... . . 230 Guidelines ............231 Flags controlling Cascade Layouts .
Page 9 Guidelines for integrating with the Global Address Book of Polycom RealPresence Resource Manager (XMA) or Polycom CMA™ ......273 Guidelines for Scheduling Reservations .
Page 10 Collaboration Server Standalone Deployment ......341 Collaboration Server and Polycom RealPresence DMA System Deployment ..341 Polycom®, Inc.
Page 11 Polycom Solution Support ........
Page 12 Server 800s ........
Page 13 First Time Installation and Configuration ........436 Connecting the Cables to the RealPresence Collaboration Server 800s ... . 437 Collaboration Server Configuration .
Page 14 Accessing the RMX Manager Application Installer Directly from the MCU ..500 Downloading the Installation files from Polycom Support Site ....501 Accessing the RMX Manager Installer from the Login screen .
Page 15 MCU Resource Management by RealPresence Resource Manager (XMA), Polycom CMA and Polycom RealPresence DMA System ..... 536 Guidelines ............536 Port Usage Threshold .
Page 16 RealPresence Collaboration Server 800s VE Administrator’s Guide Unified MIB ............543 Traps .
Page 17 Resetting the Collaboration Server 800s ........
Page 18 RealPresence Collaboration Server 800s VE Administrator’s Guide Entry Queue Level - Conference Initiation Validation with an External Database Application ..........716 Conference Access with External Database Authentication .
Page 19 Server 2013 Environments ..........772 Configuring the Polycom-Microsoft Solution ........773 Call Admission Control (CAC) .
Page 20 RealPresence Collaboration Server 800s VE Administrator’s Guide Sharing Content via the Polycom CSS Plug-in for Lync Clients ..... . 790 Guidelines .
Page 21 Configuring the Cisco and Polycom Equipment ........
Page 22 Resource Allocation ..........852 Configuring the Microsoft, Cisco and Polycom Components ......853 Content Sharing Behavior .
Page 23: About The Realpresence Collaboration Server 800S/Virtual Edition Administrator's Guide
It will help you perform the following tasks: ● Unpack the Collaboration Server system and install it on a rack (Collaboration Server 800s only). ● Connect the required cables to the Collaboration Server (Collaboration Server 800s only).
Page 24: Who Should Read This Guide
Polycom Collaboration Server systems. This guide describes administration-level tasks. For detailed description of first time installation and configuration, description of the Collaboration Server (RMX) Web Client, and basic operation of your Collaboration Server system, see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide.
Page 25: About The Polycom® Realpresence Collaboration Servervirtual Edition System
The MCU can be used as a standalone device to run voice and video conferences or it can be used as part of a solution provided by Polycom. This solution may include the following components: ● Polycom® RSS™ 4000 - provides one-touch recording and secure playback on video conferencing systems, tablets and smartphones, or from your Web browser.
Page 26: Network Services Guidelines
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Polycom RealPresence Collaboration Server Virtual Edition / 800s unit can be controlled via the LAN, by the Collaboration Server Web Client application, using Internet Explorer installed on the user’s workstation or the RMX Manager application. The RMX Manager can control several MCU units. For more information about the RMX Manager, see .
Page 27 When installing the Collaboration Server Web Client, Windows Explorer >Internet Options> Security Settings must be set to Medium or less. It is not recommended to run RMX Web Client and Polycom CMAD applications simultaneously on the same workstation. If you have problems getting the Collaboration Server Web Client to work with Windows 8, it is recommended to run Internet Explorer as an administrator by holding the shift key and right-clicking on the IE icon, and then select Run as Administrator.
Page 28 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide For Windows 7™ Security Settings, see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide, Windows 7™ Security Settings For Internet Explorer 8 configuration, see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide, Windows 7™...
Page 29: Conferencing Modes Overview
● Video Protocol: H.261, H.263, H.264 Base Profile and H.264 High Profile) and at any resolution and frame rate, provided they meet the minimum requirements set for the conference:  Video Resolutions: from QCIF, CIF and up to 1080p30  Frame rates up to 30fps Polycom®, Inc.
Page 30 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide In Continuous Presence conferences, the MCU receives the video stream from each endpoint at the video rate, video resolution and frame rate that it is capable of sending, and it superimposes all the received streams into one video stream that includes the input from the other endpoints arranges in the selected video layout.
Page 31: Video Protocol Support In Cp Conferences
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide This requires extensive processing of the video sent to each participant in the conference. The higher the video rate and resolution, the more processing power is required. By default every conference, Entry Queue and Meeting Room has the ability to declare the maximum CP resolution as defined for the system.
Page 32: Supplemental Conferencing Features
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide  H.264 High Profile protocol provides better compression of video images in line rates lower than 384 Kbps and it will be automatically selected for the endpoint if it supports H.264 High Profile. If the endpoint does not support H.264 High Profile, the Collaboration Server will try H.264 Base...
Page 33: Svc-Based Conferencing
● TIP Support (CP Conferences only) - TIP is a proprietary protocol created by Cisco for deployment in Cisco TelePresence systems (CTS). Polycom’s solution is to allow the Collaboration Server to natively inter-operate with Cisco TelePresence Systems, ensuring optimum quality multi-screen, multipoint calls.
Page 34 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide SVC video streams and Layouts The video streams displayed in the conference layout on each endpoint is obtained from the different streams received from each of the endpoints displayed in the layout. Depending on the size of the video cell in the configured layout, the endpoint requests the video stream in the required resolution from the RealPresence Collaboration Server.
Page 35: Svc Conferencing Guidelines
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Advantages of SVC Conferencing SVC increases the scalability of video networks and enables mass desktop video deployments. Some of the advantages of SVC conferencing are: ● Offers high-resolution video conferencing with low end-to-end latency, improved error resiliency and higher system capacities.
Page 36: Mcu Supported Resolutions For Svc Conferencing
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● When a RealPresence DMA system is part of the solution, the DMA is used as the SIP proxy and the SVC endpoint subscribes to the RealPresence DMA system for call control. If a RealPresence DMA system is not part of the solution, the SVC endpoint dial directly to the Collaboration Server using IP addresses is the SIP dialing strings.
Page 37 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide SVC Conferencing - Maximum Supported Resolutions per Simulcast Stream Conference Line Rate Maximum Max. Frame Audio Rate (kbps) Profile Resolution Rate (fps) (kbps) 128 - 192 Base Profile 180p 15fps Polycom®, Inc.
Page 38: Mixed Cp And Svc Conferencing
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Mixed CP and SVC Conferencing In a mixed CP (AVC) and SVC conference, AVC-based endpoints and SVC-enabled endpoints can be supported in the same conference. In a mixed CP (AVC) and SVC conference, SVC endpoints transmit multiple resolutions and temporal layers to the RealPresence Collaboration Server like the SVC-based conferences, while AVC endpoints, for example, send only one AVC video stream to the Collaboration Server.
Page 39: Mcu Resource Capacities For Mixed Cp And Svc Conferences
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Alternatively, an AVC endpoint (4) sends a single resolution video stream to the Collaboration Server. The Collaboration Server first decodes the SVC bit streams and AVC bit streams, then the Collaboration Server composes the video layout for the AVC endpoint and sends a single resolution video stream with the video layout to the participant.
Page 40 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide resources as a mixed conference when both AVC and SVC endpoints join the conference. When there are only one resource type of endpoints participating in the conference, such as AVC or SVC, the resource allocations are assigned according to the type of endpoint.
Page 41: Conferencing Parameters Defined In A Profile
Conference Profiles are assigned to Conferences, Meeting Rooms, Reservations and Entry Queues. The same Profile can be assigned to different conferencing entities. When modifying the Profile parameters, the changes will beRealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide applied to all the conferencing entities to which the profile is assigned.
Page 42: Conferencing Capabilities In The Various Conferencing Modes
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Conferencing Capabilities in the Various Conferencing Modes The following table summarizes the conferencing capabilities and options available in the different Conferencing Modes. Conferencing Capabilities in the Different Conferencing Modes Feature CP Only Mixed CP &...
Page 43: Default Profile Settings In Cp Conferencing Mode
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Conferencing Capabilities in the Different Conferencing Modes Feature CP Only Mixed CP & SVC SVC Only    Recording AVC recording only   Site Names Managed by the endpoint (not via MCU) AVC endpoints only * Entry Queue &...
Page 44: Default Profile Settings In Svc Only Conferencing Mode
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Default CP Only Conference Profile Settings Setting Value Same Layout Disabled Lecturer View Switching Disabled Auto Scan Interval Disabled (10) Auto Layout Enabled Mute participants except the lecturer Disabled Skin Polycom IVR Name...
Page 45: Default Profile Settings In A Mixed Cp And Svc Conferencing Mode
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Default SVC Only Conference Profile Settings Setting Value Content Settings Graphics Content Protocol H.264 Cascading and SVC Optimized Presentation Mode Not applicable Same Layout Not applicable Lecturer View Switching Not applicable Auto Scan Interval...
Page 46 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Default Mixed CP and SVC Conference Profile Settings Setting Value Enable FECC Enabled Video Quality Sharpness Maximum Resolution Auto Content Settings Graphics Content Protocol H.264 Cascade and SVC Optimized (only) Presentation Mode...
Page 47: Viewing The List Of Conference Profiles
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Viewing the List of Conference Profiles Existing Conference Profiles are listed in the Conference Profiles list pane. To list Conference Profiles: 1 In the RMX Management pane, expand the Rarely Used list.
Page 48: Profiles Toolbar
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Conference Profiles Pane Columns Field Description Layout Displays either “Auto Layout” or an icon of the layout selected for the profile. For information about video layouts, see . Line Rate The maximum bit rate in kbps at which endpoints can connect to the conference.
Page 49 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 3 Click OK. Polycom®, Inc.
Page 50: Deleting A Conference Profile
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Deleting a Conference Profile You can delete Profiles from the Profiles list. A Conference Profile cannot be deleted if it is being used by Meeting Rooms, Reservations, Entry Queues, and SIP Factories. A Profile that is assigned to only one ongoing conference and no other conferencing entity can be deleted.
Page 51: Exporting And Importing Conference Profiles
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 5 Select the appropriate Conferencing Mode: CP, SVC Only or CP and SVC. The New Profile tabs and options change according to the selected Conferencing Mode and only supported options are available for selection.
Page 52: Exporting Selected Conference Profiles
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Conference Profile - Export dialog box is displayed. 3 In the Export Path field, click Browse to navigate to the location of the desired path where you want to save the exported file.
Page 53: Importing Conference Profiles
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Conference Profile - Export dialog box is displayed. 4 In the Export Path field, click Browse to navigate to the location of the desired path where you want to save the exported file.
Page 54 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Conference Profile - Import dialog box is displayed. 3 In the Import Path field, click Browse to navigate to the path and file name of the exported Conference Profiles you want to import.
Page 55: Defining Avc Cp Conferencing Profiles
In the RealPresence CloudAxis Solution, the Conference Profiles are defined in the RealPresence DMA system component and should not be defined directly in the RealPresence Collaboration Server 800s/Virtual Edition component. AVC-based Conference Profile options differ according to the selected Conferencing Mode. To facilitate the definition process of a new Profile, the system displays default values for each parameter so you need only to modify the required settings.
Page 56 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The New Profile – General dialog box opens. 3 Define the Profile name and, if required, the Profile General parameters: New AVC CP Profile - General Parameters Field/Option Description Display Name Enter a unique Profile name, as follows: •...
Page 57 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide New AVC CP Profile - General Parameters (Continued) Field/Option Description Line Rate Select the conference bit rate. The line rate represents the combined video, audio and Content rate. The default setting is 384 Kbps.
Page 58 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The New Profile – Advanced dialog box opens. 5 Define the following parameters: New AVC CP Profile - Advanced Parameters Field/Option Description Encryption Select the Encryption option for the conference: • Encrypt All - Encryption is enabled for the conference and all conference participants must be encrypted.
Page 59 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide New AVC CP Profile - Advanced Parameters (Continued) Field/Option Description Auto Terminate When selected (default), the conference automatically ends when the termination conditions are met: • Before First Joins — No participant has connected to a conference during the n minutes after it started.
Page 60 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 6 For CP Conferences only: Click the Gathering Settings tab. 7 Optional. Define the following fields if the conference is not launched by the Polycom Conferencing Add-in for Microsoft Outlook: • If the conference is launched by the Polycom Conferencing Add-in for Microsoft Outlook the field information is received from the meeting invitation and existing field value are overridden.
Page 61 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The New Profile – Video Quality dialog box opens. 9 Define the following parameters: New AVC CP Profile - Video Quality Parameters Field/Option Description People Video Definition Video Quality Sharpness is the only supported content format that supports higher video resolutions.
Page 62 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide New AVC CP Profile - Video Quality Parameters (Continued) Field/Option Description Maximum Resolution This setting overrides the Maximum Resolution setting of the Resolution Configuration dialog box. The administrator can select one of the following Maximum Resolution options: •...
Page 63 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide New AVC CP Profile - Video Quality Parameters (Continued) Field/Option Description Multiple Resolutions Click this check box to enable the Multiple Content Resolutions mode, in which content is shared in multiple streams, one for each video protocol: H.263 and H.264.
Page 64 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide New AVC CP Profile - Video Quality Parameters (Continued) Field/Option Description H.264 High Profile The H.264 High Profile check box is un-checked by default and is displayed next to (Check Box) the Content Protocol drop-down menu if all the following conditions are met: •...
Page 65 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The New Profile - Video Settings dialog box opens. Polycom®, Inc.
Page 66 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 11 Define the video display mode and layout using the following parameters: New AVC CP Profile - Video Settings Parameters Field/Option Description Presentation Mode Select this option to activate the Presentation Mode.
Page 67 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide New AVC CP Profile - Video Settings Parameters (Continued) Field/Option Description Auto Scan Interval(s) Select the time interval, 5 - 300 seconds, that Auto Scan uses to cycle the display of participants that are not in the conference layout in the selected cell.
Page 68 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Auto Layout – Default Layouts in CP Conferences Number of Video Participants Auto Layout Default Settings 0–2 4–5 6–7 8-10 In layout 2+8, the two central windows display the last two speakers in the conference: the current speaker and the “previous”...
Page 69 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Collaboration Server supports the VUI addition to the H.264 protocol for endpoints that transmit wide video (16:9) in standard 4SIF resolution. When there is a change of speaker in a Continuous Presence conference, the transition is set by default to fade in the current speaker while fading out the previous speaker.
Page 70 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 14 Define the following parameters: Polycom®, Inc.
Page 71 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide New AVC CP Profile - Audio Settings Parameters Field/Option Description Mute participant When the Mute Participants Except Lecturer option is enabled, the audio of all except lecturer participants in the conference except for the lecturer can be automatically muted upon connection to the conference.
Page 72 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The New Profile - Skins dialog box opens. 16 Select one of the Skin options. 17 Click the IVR tab. Polycom®, Inc.
Page 73 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The New Profile - IVR dialog box opens. 18 If required, set the following parameters: New AVC CP Profile - IVR Parameters Field/Option Description Conference IVR The default conference IVR Service is selected. You can select another conference Service IVR Service if required.
Page 74 19 Optional. Click the Recording tab to enable conference recording with Polycom RSS 2000/4000. The New Profile - Recording dialog box opens. 20 Define the following parameters:...
Page 75 Select the Recording Link to be used for conference recording. Recording Links defined on the Collaboration Server can be given a descriptive name and can be associated with a Virtual Recording Room (VRR) saved on the Polycom® RSS™ 4000 (Recording and Streaming Server). For more information see Recording Conferences...
Page 76 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The New Profile - Site Names dialog box opens. Using the Site Name dialog box, you can control the display of the site names by defining the font, size, color, background color and transparency and position within the Video Window. For a detailed...
Page 77 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide New AVC CP Profile - Site Names Parameters Field Description Background Color Select the color of the Site Names display text. The color and background for Site Names display text is dependent on whether a Plain Skin or a Picture Skin was selected for the conference in the Profile - Skins tab.
Page 78 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide New AVC CP Profile - Site Names Parameters Field Description Display Position Select the pre-set position for the display of the Site (endpoint) Names. Selection Site Names Position LeftTop (Default) RightTop LeftMiddle RightMiddle Polycom®, Inc.
Page 79 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide New AVC CP Profile - Site Names Parameters Field Description Display Position LeftBottom (cont.) Bottom RightBottom 23 Click the Message Overlay tab. Polycom®, Inc.
Page 80 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The New Profile - Message Overlay dialog box opens. Message Overlay enables you to send text messages to all participants during ongoing Continuous Presence conferences. The text message is seen as part of the in the participant’s video layout on the endpoint screen or desktop display.
Page 81 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 24 Define the following fields: New AVC CP Profile - Message Overlay Parameters Field Description Enable This option is disabled by default. Select this check box to enable Message Overlay or clear it to disable it.
Page 82 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide New AVC CP Profile - Message Overlay Parameters Field Description Display Speed Select whether the text message display is static or moving across the screen, the speed in which the text message moves: Static, Slow, Fast Default: Slow As the fields are modified the Preview changes to show the effect of the changes.
Page 83 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The New Profile - Network Services dialog box opens. Registration of conferencing entities such as ongoing conferences, Meeting Rooms, Entry Queuesand SIP Factories with SIP servers is done per conferencing entity. This allows better control on the number of entities that register with each SIP server.
Page 84 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide New AVC CP Profile - Network Services Parameters Parameter Description Accept Calls To prevent dial in participants from connecting to a conferencing entity when connecting via a Network Service, clear the check box of the Network Service from which calls cannot connect to the conference.
Page 85: Additional Information For Setting Cp Profiles
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Additional Information for Setting CP Profiles This section includes detailed explanation of various CP Profile settings: Gathering Phase ● Overlay Layouts ● Site Names Definition ● Sending Text Messages During a Conference Using Message Overlay ●...
Page 86: Gathering Phase Guidelines
● The language of a Gathering Phase slide of a conference configured to include a Gathering Phase that is not launched by the Polycom Conferencing Add-in for Microsoft Outlook is configured by the administrator. Using the Collaboration Server Web Client, the administrator selects the language for the Gathering Phase slide.
Page 87: Gathering Phase Duration
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide • Content can be sent during the Gathering Phase. The content is displayed in the large video window of the participant’s layout while the Gathering slide is displayed in a smaller video window in the layout.
Page 88: Enabling The Gathering Phase Display
The following Overlay Layouts are available for use in CP Conferences: Although the following Overlay Layout is included in the Profiles - Video Settings dialog box, it is not available for use in any Conferencing Mode and is only available when included in the Polycom® Multipoint Layout (MLA) application:...
Page 89: Guidelines For Using The Overlay Layouts
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide These Overlay Layouts will only be available in ITP (Telepresence) conferences when support for Overlay Layouts is included in the Polycom® Multipoint Layout (MLA) application. Guidelines for using the Overlay Layouts ● The Overlay Layouts are supported: ...
Page 90: Selecting The Overlay Layouts
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Selecting the Overlay Layouts The Overlay Layouts are selected in the New Profile - Video Settings dialog box, in the Overlay tab of the Video Layout tree. Polycom®, Inc.
Page 91: Site Names Definition
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Site Names Definition This feature is not supported in the RMX 1800. You can control the display of the site names by defining the font, size, color, background color and transparency and position within the video window in the Profile - Site Name dialog box.
Page 92 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Horizontal and Vertical Position and Background Transparency are not supported in the RMX 1800. Polycom®, Inc.
Page 93: Sending Text Messages During A Conference Using Message Overlay
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Sending Text Messages During a Conference Using Message Overlay The Message Overlay option in the Conference Profile allows the operator or administrator to send text messages to all participants during an ongoing conference.
Page 94: Selecting The Chinese Font For Text Display
Conference Template. ● Text messages can also be sent to individual or several participants during the ongoing conferences. For more details, see thePolycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide Sending Messages to Selected Participants Using Message Overlay.
Page 95 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● Songti ● Kaiti ● Weibei The Chinese font cannot be changed during an existing conference. It can only be modified in the conference profile. A participant moved to another conference will be shown the font used by the new conference.
Page 96: Defining Svc Conference Profiles
In the RealPresence CloudAxis Solution, the Conference Profiles are defined in the RealPresence DMA system component and should not be defined directly in the RealPresence Collaboration Server 800s/Virtual Edition component. Defining SVC Conference Profiles The SVC conference Profile definition is started by selecting SVC as the Conferencing Mode. The dialog boxes and their options change as the conference behavior and the MCU video processing change.
Page 97 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 3 Select SVC Only to define the SVC Profile. The profile tabs and options change accordingly and only supported options are available for selection. Unsupported options are disabled (grayed out). 4 Define the Profile name and, if required, the Profile - General parameters:...
Page 98 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide New SVC Profile - General Parameters Field/Option Description Routing Name Enter the Profile name using ASCII characters set. You can define the Routing Name or it can be automatically generated by the system if no Routing Name is entered as follows: •...
Page 99 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 6 Define the following supported parameters: New SVC Profile - Advanced Parameters Field/Option Description Encryption Select the Encryption option for the conference: • Encrypt All - Encryption is enabled for the conference and all conference participants must be encrypted.
Page 100 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The New Profile – Video Quality dialog box opens. 8 In SVC Conferencing Mode, the video and Content sharing parameters cannot be modified and they are set to the following parameters: New SVC Profile - Video Quality Parameters...
Page 101 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 9 Click the Video Settings tab. In SVC conferences, each endpoint determines its own video layout and there is no conference level layout selected. Therefore, all the Video Settings parameters are disabled.
Page 102 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 11 If required, define the Speaker Change Threshold: Auto (Default, 3 seconds), 1.5.3.5. It indicates the amount of time a participant must speak continuously before becoming the speaker. Polycom®, Inc.
Page 103 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 12 Click the IVR tab. Polycom®, Inc.
Page 104 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 13 If required, set the following parameters: New SVC Profile - IVR Parameters Field/Option Description Conference IVR The default conference IVR Service is selected. You can select Service another conference IVR Service if required.
Page 105 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The New Profile - Network Services tab opens. Registration of conferencing entities such as ongoing conferences, Meeting Rooms, and SIP Factories with SIP servers is done per conferencing entity. This allows better control of the number of entities that register with each SIP server.
Page 106 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide New SVC Profile - Network Services Parameters Parameter Description Accept Calls To prevent dial in participants from connecting to a conferencing entity when connecting via a Network Service, clear the check box of the Network Service from which calls cannot connect to the conference.
Page 107: Defining Mixed Cp And Svc Conferencing Profiles
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Defining Mixed CP and SVC Conferencing Profiles In the RealPresence CloudAxis Solution, the Conference Profiles are defined in the RealPresence DMA system component and should not be defined directly in the RealPresence Collaboration Server 800s/Virtual Edition component.
Page 108 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● CP and SVC Profile - Advanced parameters - these parameters are the same as for CP conferences. For details, see New AVC CP Profile - Advanced Parameters ● CP and SVC Profile - Video Quality parameters - to enable the sharing of video between SVC and AVC, the common denominator parameters (in this conference, the SVC parameters) are selected for the conference.
Page 109: Video Resolutions In Avc-Based Cp Conferencing
Video Resolutions in AVC-based CP Conferencing The following video resolution information applies to AVC Conferencing Mode. For a description of resolutions for SVC Conferencing Mode see “SVC-based Conferencing”. The Polycom ® RealPresence ® Collaboration Server always attempts to connect to endpoints at the highest line rate defined for the conference.
Page 110: H.264 High Profile Support In Cp Conferences
The creation of a new H.263 4CIF slide is supported in the IVR Service in addition to the current H.263 IVR slide. If users utilize the default Polycom slides that are delivered with the RealPresence Collaboration Server, the slide’s resolution will be as defined in the profile, i.e. SD, HD, CIF, etc.
Page 111: H.263 4Cif Guidelines
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide H.263 4CIF Guidelines ● H.263 4CIF is supported with H.323 and SIP connection endpoints. ● H.263 4CIF is supported in CP mode only. ● Click & View is supported in H.263 4CIF.
Page 112 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Resolution usage for H.264 High Profile and H.264 Base Profile at various line rates when Resolution Configuration is set to Resource-Quality Balanced Resolution usage for H.264 High Profile and H.264 Base Profile for Motion at various line rates when Resolution Configuration is set to Video Quality Optimized Polycom®, Inc.
Page 113: Default Minimum Threshold Line Rates And Resource Usage Summary
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Resolution usage for H.264 High Profile and H.264 Base Profile at various line rates when Resolution Configuration is set to Resource Optimized Default Minimum Threshold Line Rates and Resource Usage Summary The following Table summarizes the Default Minimum Threshold Line Rates and Video Resource usage for each of the pre-defined optimization settings for each Resolution, H.264 Profile, Video Quality setting.
Page 114: Resolution Configuration For Cp Conferences
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Optimization Mode Resolution Profile Balanced Resource Video Quality Sharpness Motion Sharpness Motion Sharpness Motion High 1024 Default SD 60 kbps Base 1024 1024 High Default SD 30 kbps Base High Default CIF 60...
Page 115: Resolution Configuration - Basic
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Detailed Configuration pane can also be opened by clicking the Manual radio button in the Resolution Configuration pane. Resolution Configuration - Basic The Resolution Configuration -Basic dialog box contains the following panes: ●...
Page 116: Resolution Configuration - Detailed
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide • Resolution Configuration Pane Maximum CP Resolution Pane ● The Collaboration Server can be set to one of the following Maximum CP Resolutions:HD 1080p30 ● HD 720p30 ● SD 30 ● CIF 30...
Page 117 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide • Base Profile - Endpoints that do not support H.264 High Profile connect at these minimum threshold bit rates. ● High Profile - Endpoints that support H.264 High Profile connect at these minimum threshold bit rates.
Page 118: Flag Settings
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Flag Settings Setting the Maximum CP Resolution for Conferencing The MAX_CP_RESOLUTION flag value is applied to the system during First-time Power-up and after a system upgrade. The default value is HD720p30. All subsequent changes to the Maximum CP Resolution of the system are made by selections in the Max Resolution pane of the Resolution Configuration dialog box.
Page 119  When Video Clarity is On, the Collaboration Server changes the transmitted resolution to w448p. For more information see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Administrator’s Guide, Video Clarity on page "Video Clarity” on page 2-7. ● Resource consumption for the w448p resolution is the same as for SD and WSD resolutions.
Page 120: Content
When Content sharing stops and the full bandwidth becomes available, video resumes at the previous w448p resolution. For more information see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Administrator’s Guide, "H.239 Protocol” on page 4-2"H.239 Protocol” on page 4-2. Packet Loss Compensation...
Page 121: Collaboration Server System Flag Settings
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Collaboration Server System Flag Settings ● On the Collaboration Server, the Video Quality field in the New Profile - Video Quality dialog box must be set to Sharpness. For more information see Polycom®...
Page 122: Content Sharing Using H.239 Protocol
 With RealPresence® Content Sharing Suite for Microsoft® Lync® endpoints.  When TIP compatibility is set to Prefer TIP or Video and Content.  TIP Content is shared at XGA Resolution at 5 frames per second.  By H.263 Content Protocol.  In Multiple Content Resolutions mode. Polycom®, Inc.
Page 123 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide  If the Content was defined as High Profile, endpoints which support only Base Profile Content will not be able to receive Content using the Content channel. If the Send Content to Legacy Endpoints option is selected they can receive Content shared using the video channel.
Page 124: Sip Bfcp Content Capabilities
The default value of the ENABLE_SIP_PPC_FOR_ALL_USER_AGENT system flag is YES resulting in BFCP capability being declared with all vendors’ endpoints unless it is set to NO. When set to NO, the Collaboration Server will declare SIP BFCP capabilities to Polycom and Avaya endpoints.
Page 125: Bfcp Support In Dial-In Connections
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide System Flag - SIP_BFCP_DIAL_OUT_MODE SIP Client: BFCP Support Flag Value UDP and TCP AUTO BFCP/UDP selected as BFCP/TCP selected as BFCP/UDP selected as (Default) Content sharing protocol. Content sharing protocol. Content sharing protocol.
Page 126: Content Sharing Parameters In Content Highest Common (Content Video Switching) Mode
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Content Sharing Parameters in Content Highest Common (Content Video Switching) Mode This section describes the possible content sharing parameters when content Highest Common mode is used: ● Content Settings ● Content Protocol ●...
Page 127 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Highest Common Content Bit Rate Allocation for Base Profile Conference Line Rate and Content Allocation Rate for Base Profile Content Bit Rate Allocated to Content Channel (Kbps) Maximum Resolution Frames/Second 64-512 H.264 HD720 512-768 H.264 HD720...
Page 128 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Highest Common Content Bit Rate Allocation for High Profile Conference Line Rate and Content Allocation Rate for High Profile Content Bit Rate Allocated to Content Channel (Kbps) Maximum Resolution Frames/Second 64-384 H.264 HD720 384-512 H.264 HD720...
Page 129: Svc Only And Mixed Cp And Svc Content Setting
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Decision Matrix - Bit Rate Allocation to Content Channel per Conference Line Rate Content Bit Rate Allocation per Conference Line Rate (kbps) Content Settings 1024 1472 1152 1728 1920 Graphics Hi Resolution...
Page 130: H.264 Auto Selection (Avc Cp Conferences)
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide H.263 & H.264 Auto Selection (AVC CP Conferences) This option should be selected when Content is to be shared using a mix of H.263-supporting and H.264-supporting endpoints. (In versions up to and including 7.6, this is named Up to H.264.) Bit rate allocation to the Content channel by the Collaboration Server is dynamic according to the conference line rate and Content Setting selected for the conference.
Page 131 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Guidelines for Sharing Content Using H.264 HD ● Only endpoints that support H.264 capability at a resolutions of HD720p5 or higher will be able to receive and send Content. ● This option is not available in SVC Conferencing Mode and CP and SVC Conferencing Mode.
Page 132: H.264 Cascade And Svc Optimized
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Participant Content Sharing Based on Connection Line Rate and System Flag Setting Participant Conference Bit Rate Bit Rate Flag Result Allocation Allocation Value Line Rate Line Rate to Content to Content Channel...
Page 133 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Guidelines for Sharing Content Using H.264 Cascade and SVC Optimized ● In Cascading conferences, the cascade link must be H.323. ● This is the only available Content sharing mode in SVC and mixed CP and SVC Conferencing Modes.
Page 134: Defining Content Sharing Parameters For A Conference
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Defining Content Sharing Parameters for a Conference Content sharing parameters are defined in the Conference Profiles - Video Quality dialog box. The available content options change according to the selected Conferencing Mode.
Page 135 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Content sharing Options Field Description Content Settings Select the transmission mode for the Content channel: • Graphics — basic mode, intended for normal graphics • Hi-res Graphics (AVC CP Only) — a higher bit rate intended for high resolution graphic display •...
Page 136: Enabling H.264 Cascade And Svc Optimized Content Sharing In Avc Cp Conferences
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Content sharing Options Field Description Content Protocol • H.263 (AVC CP Only)  Content is shared using the H.263 protocol.  Use this option when most of the endpoints support H.263 and some endpoints support H.264.
Page 137 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide An additional check box H.264 High Profile and an additional Content Rate drop-down menu are displayed in the Video Quality dialog box if the conditions listed below are satisfied. The H.264 High Profile check box is un-checked by default and is displayed next to the Content Protocol drop-down menu if all the following conditions are met: ●...
Page 138 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Content Rate can be up to 66% of the conference line rate. The following tables summarize the interaction of these parameters for Base Profile and High Profile settings. For more information see H.264 Base Profile and High Profile...
Page 139 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Bit Rate Allocation to Content Channel per Conference Line Rate for H.264 Cascade and SVC Optimized for Base Profile Polycom®, Inc.
Page 140 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Bit Rate Allocation to Content Channel per Conference Line Rate for H.264 Cascade and SVC Optimized for High Profile Content Bit Rate Allocation per Conference Line Rate (kbps) Cascade 1472 Content Settings...
Page 141 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Content Bit Rate Allocation per Conference Line Rate (kbps) Cascade 1472 Content Settings Resolution/ 1024 1728 1152 1920 HD720/5 Live Video HD720/30 The selection of the appropriate Content Resolution option, when several options are available, should be based on the line rate and capabilities that can be used by most or all endpoints connecting to the conference.
Page 142 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Only endpoints that connect at a Line Rate of 1024 kbps that is required to support a Content Rate of 384 kbps will receive content in the Content channel. Endpoints that connect to the conference at a line rate lower than 1024 kbps, will receive content in the video channel will not receive content.
Page 143: Selecting A Customized Content Rate In Avc Cp Conferences
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● If the Content Settings selection is Live Video.  HD720/5, HD720/30 or HD1080/15 can be selected as the Content Resolution with 768 kbps allocated the as the Conference Content Rate. The higher Content Resolution should be selected according to the resolution capabilities of the majority of the endpoints connecting to the conference.
Page 144 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide To Select the Customized Content Rate: Customized Content Rate is enabled in the Profile - Video Quality dialog box. 1 In the Content Settings list, select Customized Content Rate. When selected, a drop-down menu of the available Conference Content Rates is displayed. These Content Line Rates are based on and will vary according to the selected Conference Line Rate.
Page 145 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 3 If H.264 Cascade and SVC Optimized is the selected Content Protocol, a Content Resolution must be selected. (If CP and SVC Conferencing Mode is selected, the Content Line Rate is fixed at 128Kbps.).
Page 146: Modifying The Threshold Line Rate For Hd Resolution Content
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Modifying the Threshold Line Rate for HD Resolution Content The threshold line rate for HD Resolution Content is the line rate at which the Collaboration Server will send Content at HD1080 Resolution. The default is 768 kbps. When the threshold value is set to 0, HD720p/ HD1080p resolutions for Content sharing are disabled.
Page 147 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● When Multiple Content Resolutions is enabled, the Send Content to Legacy Endpoints option is selected and cannot be deselected. ● Additional resources are allocated to the conference (in addition to the resources occupied by the conference participants) for processing the content: ...
Page 148: Enabling Multiple Content Resolutions For Content Sharing
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Enabling Multiple Content Resolutions for Content Sharing The Multiple Content Resolutions mode is enabled or disabled in the conference Profile, in the Video Quality Tab. To enable Multiple Content Resolutions: 1 In a new or existing Conference Profile, click the Video Quality tab.
Page 149: Sending Content To Legacy Endpoints (Avc Only)
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Sending Content to Legacy Endpoints (AVC Only) The Collaboration Server can be configured to send Content to IP (H.323/SIP) endpoints that do not support H.239 Content (legacy endpoints) over the video (people) channel, allowing the participants using legacy endpoints to view Content instead of the other conference participants.
Page 150: Interoperability With Polycom Cma And Realpresence Dma System
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag default is set to a layout of 1+4 where the Content is shown in the large window and the other conference participants are shown in the small windows. This default value can be changed in the System Configuration.
Page 151: Enabling The Send Content To Legacy Endpoints Option
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Enabling the Send Content to Legacy Endpoints Option The Send Content to Legacy Endpoint option is enabled in the Conference Profile - Video Quality tab. Note: Select this option when Avaya IP Softphone will be connecting to the conference.
Page 152 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide To modify System Flags: 1 On the Collaboration Server menu, click Setup > System Configuration. The System Flags dialog box opens. 2 In the MCMS_PARAMETERS tab double click the LEGACY_EP_CONTENT_DEFAULT_LAYOUT entry. The Edit Flag dialog box is displayed.
Page 153: Sending Content To Legacy Endpoints In Telepresence Mode
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values Layout Flag Value CP_LAYOUT_1P7 CP_LAYOUT_1P8UP CP_LAYOUT_1P8CENT CP_LAYOUT_1P8HOR_UP CP_LAYOUT_3X3 CP_LAYOUT_2P8 CP_LAYOUT_1P12 CP_LAYOUT_4X4 4 Click OK. The flag is updated in the MCMS_PARAMETERS list. 5 Click OK. For flag changes (including deletion) to take effect, reset the MCU. For more information see...
Page 154: Exclusive Content Mode
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Exclusive Content Mode In this mode, Content broadcasting is limited to one participant, preventing other participants from interrupting the Content broadcasting while it is active. Guidelines for Sharing Content in Exclusive Content Mode ●...
Page 155: Stopping A Content Session
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Stopping a Content Session In some cases, when one participant ends the Content session from his/her endpoint, the Content token is not released and other participants cannot send Content. The Collaboration Server User can withdraw the Content token from the current holder and to return it to the MCU for assignment to other endpoints.
Page 156: Giving And Cancelling Token Ownership (Avc Participants)
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Giving and Cancelling Token Ownership (AVC Participants) To give token ownership: 1 In the Participants list, right click the AVC-enabled endpoint that is to receive Content Token ownership. 2 Select Change To Content Token Owner in the drop-down menu.
Page 157: Forcing Other Content Capabilities
Content Sharing via the Polycom CCS Plug-in for Microsoft Lync Clients From version 8.1, Polycom CCS (Content Collaboration Solution) Plug-in for Lync clients allows Lync clients to receive and send Content on a separate channel, without having to use the video channel. Content is transmitted using SIP BFCP.
Page 158: Managing Noisy Content Connections
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Managing Noisy Content Connections The system can identify participants who send frequent requests to refresh their Content display usually as a result of a problematic network connection. The frequent refresh requests cause frequent refresh of the Content display and degrade the viewing quality.
Page 159: Media Encryption Guidelines
(Diffie-Hellman) standards. Media Encryption Guidelines ● Encryption is not available in all countries and it is enabled in the MCU license. Contact Polycom Support to enable it. ● Media encryption is supported in CP, SVC Only and mixed CP and SVC Conferencing Modes.
Page 160: Mixing Encrypted And Non-Encrypted Endpoints In One Conference
Add the flag to system.cfg and set its value set to YES when Microsoft Office Communicator and Lync Clients. When any conferences on the RMX will have both MS-Lync clients and Polycom endpoints participating. Some 3rd party endpoints may be unsuccessful in participating in conferences with this setting.
Page 161: Direct Connection To The Conference
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide For undefined participants, connection to the conference is decided according to the encryption settings in the conference Profile, the System Flag setting and the connecting endpoint’s Media Encryption capabilities. Direct Connection to the Conference The following table summarizes the connection status of participants, based on the encryption settings in the conference Profile, the Defined Participant’s encryption settings or the System Flag setting for undefined...
Page 162: Connection To The Entry Queue
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide * System Flag = FORCE_ENCRYPTION_FOR_UNDEFINED_PARTICIPANT_IN_WHEN_AVAILABLE_MODE Connection to the Entry Queue An undefined participant connecting to an Entry Queue inherits the encryption characteristics of the Entry Queue as defined in the Entry Queue’s profile.
Page 163: Recording Link Encryption
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Moving Participants from the Entry Queue to the Destination conference or between conferences Based on the Encryption Settings Current Participant Encryption Status Destination Conference Encrypted Non-Encrypted Encryption Setting *Flag = NO *Flag = YES...
Page 164: Setting The Encryption Flags
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● Conference level - Enabling Encryption in the Profile ● Participant level - Enabling Encryption at the Participant Level You must first set the system flags for the MCU before media encryption can be enabled for the conference and participants.
Page 165: Enabling Encryption At The Participant Level
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide  Encrypt All - Encryption is enabled for the conference and all conference participants must be encrypted.  No Encryption - Encryption is disabled for the conference.  Encrypt when possible - enables the negotiation between the MCU and the endpoints and let the MCU connect the participants according to their capabilities, where encryption is the preferred setting.
Page 166: Monitoring The Encryption Status
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide  Auto - The participant inherits the conference/Entry Queue encryption setting. The participant connects as encrypted only if the conference is defined as encrypted.  Yes - The participant joins the conference/Entry Queue as encrypted.
Page 167 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide An encrypted participant who is unable to join a conference is disconnected from the conference. The disconnection cause is displayed in the Participant Properties – Connection Status dialog box, Security Failure indication, and the Cause box identifies the encryption related situation.
Page 168: Collaboration Server Telepresence Mode Guidelines
● 3 or more RPXs ● 3 or more OTXs Collaboration Server Telepresence Mode Guidelines System Level ● The Collaboration Server system must be licensed for Telepresence Mode. ● The system must be activated with a Telepresence enabled license key. Polycom®, Inc.
Page 169: Conference Level
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Conference Level ● The Telepresence Mode and Telepresence Layout Mode fields are only displayed in the Conference Profile dialog box if the Collaboration Server has a Telepresence license installed. ● A Telepresence conference must have Telepresence Mode enabled in its profile.
Page 170: Horizontal Striping
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Horizontal Striping Horizontal Striping is used by the Collaboration Server in order to prevent cropping and preserve the aspect ratio of video for all Telepresence Modes. Cropping Cropping is used by the Collaboration Server in order to preserve the aspect ratio of video for all Telepresence Modes.
Page 171: Rpx And Otx Video Layouts
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide RPX and OTX Video Layouts Additional video layouts have been created to give Telepresence operators more video layout options when configuring OTX and RPX room systems. These additional video layout options are available to all endpoints on both conference layout and Personal Layout levels.
Page 172 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The following example illustrates the use of standard and additional Collaboration Server Telepresence layouts when connecting four Room Systems as follows: ● Two OTX Room Systems  2 active cameras  6 screens ●...
Page 173: Room Switch Telepresence Layouts
● When a TIP system with 3 screens joins a conference, the layout is updated on all screen simultaneously. ● When a Polycom ITP system with 2, 3, or 4 screens joins the conference, the layout is updated on all screens simultaneously.
Page 174: Guidelines For Managing The Room Switch Telepresence Layouts By The Mcu
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The following Telepresence Display Decision Matrix” table shows how the speaker video will be displayed on the various participant endpoints when the MCU is managing Telepresence Room Switch conference layouts. For example, if the speaker’s endpoints has two screens and the participant’s endpoint only one, the participant’s display is divided into two video layout cells with each video layout cell showing the input of one...
Page 175: Sending Content To Legacy Endpoints In Telepresence Conferences
● Click&View can not be used to change the layout while Content is being sent. ● The Polycom Touch Control can not be used to change the layout while Content is being sent. Content Display on Legacy Endpoints in Telepresence Conferences When Content is sent to legacy endpoints in Telepresence conferences, their video layout automatically changes to a “Content layout”...
Page 176: Enabling Telepresence Mode
Collaboration Server controls layouts instead of the MLA. For more information see Polycom Multipoint Layout Application (MLA) User’s Guide for Use with Polycom Telepresence Solutions.  ON - ITP features are always applied to the conference video for all participants regardless of whether there are ITP endpoints connected or not.
Page 177 6 In the Telepresence Layout Mode field, select the Telepresence Layout Mode to be used in the conference. This field is used by VNOC operators and Polycom Multi Layout Applications to retrieve Telepresence Layout Mode information from the Collaboration Server.
Page 178: Monitoring Telepresence Mode
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Monitoring Telepresence Mode Monitoring Ongoing Conferences An additional status indicator, Telepresence Mode Enabled, is displayed in the Conference Properties - Video Settings tab when monitoring ongoing conferences. The Telepresence Mode Enabled, Telepresence Mode and Telepresence Layout Mode fields are only enabled if the Collaboration Server has a Telepresence license installed.
Page 179: Monitoring Participant Properties
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Monitoring Participant Properties An additional status indicator, Telepresence, is displayed in the Participant Properties - Advanced tab when monitoring conference participants. The Telepresence mode of the participant is indicated: ● RPX - the participant’s endpoint is transmitting 4:3 video format.
Page 180: Creating Multiple Cascade Links Between Telepresence Conferences
Creating Multiple Cascade Links Between Telepresence Conferences You can create multiple Cascading links between Collaboration Servers hosting conferences that include Immersive Telepresence Rooms (ITP) such as Polycom’s OTX and RPX Room Systems. Guidelines for Creating Multiple Cascading Links between Conferences ●...
Page 181: Enabling And Using Multiple Cascade Links
The settings required to enable Multiple Cascade Links on the RMX are minimal and are described in Creating a Link Participant Creating a Link Participant Most of the layout configuration is performed using Polycom’s Multipoint Layout Application (MLA). The figures,...
Page 182 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● Directional media flows, A  B, are shown separately for readability purposes. RMX Telepresence Layout Mode - Room Switch In this figure:  An HDX endpoint and an OTX Room System connects to RMX A.
Page 183: Creating A Link Participant
RMX Telepresence Layout Mode - Continuous Presence For more information see: Telepresence Layout Mode ● Polycom® Multipoint Layout Application (MLA) User’s Guide for Use with Polycom Telepresence ● Solutions ● Polycom® Immersive Telepresence (ITP) Deployment Guide Creating a Link Participant Link Participant in the Dial Out RMX The Link Participant is defined in the New Participant dialog box.
Page 184 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● Dialing Direction must be selected as Dial out. ● Type must be selected as H.323. For more information see the Creating a Cascade Enabled Dial-out/Dial-in Participant Link In the Advanced tab: (This field is only enabled if the RMX system is licensed for Telepresence Mode.)
Page 185: Participant Link In The Dial In Rmx
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide For example if an RPX 4xx is included, the number of links required is 4. The RMX automatically adds a number suffix to the name of the Link Participant, for example if the...
Page 186: Monitoring Multiple Cascade Links
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Participant Link is a defined The Multiple Cascade Link names are assigned according to the name of the defined participant that is to function as the cascade link and the Number of cascaded links (for ITP) information sent by the calling Dial-Out Participant Link.
Page 187 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ▪ Resource deficiency is listed as the Call Disconnection Cause in the Participant Properties - Connection Status dialog box. ● If a calling Link Participant is not defined with same number of links as all the other Link Participants in the cascaded conferences: ...
Page 188: Video Preview (Avc Participants Only)
In the RealPresence CloudAxis Solution, the conferencing parameters are defined in the RealPresence DMA system component and should not be defined directly in the RealPresence Collaboration Server 800s/Virtual Edition component. Various conferencing modes and video features require additional settings, such as system flag settings, conference parameters and other settings.
Page 189: Workstation Requirements To Display Video Preview
● Video preview cannot be displayed when the participant’s video is suspended. ● Participant’s video preview and the Polycom Desktop application (such as CMAD) window cannot be open and running simultaneously on the same PC as both require the same DirectDraw resource.
Page 190: Previewing The Participant Video
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 4 Click the Display tab. To be able to display the video preview window, the DirectDraw Acceleration and Direct3D Acceleration options must be Enabled. If the video card installed in the PC does not support DirectDraw Acceleration, a black window may be viewed in the Video Preview window.
Page 191: Auto Scan And Customized Polling In Video Layout (Cp Conferences Only)
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide  View Participant Sent Video - to display the video sent from the participant to the conference.  View Participant Received Video - to display the video sent from the conference to the participant.
Page 192: Guidelines For Using Auto Scan And Customized Polling
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Guidelines for Using Auto Scan and Customized Polling ● Auto Scan and Customized Polling are supported in AVC CP conferences only. ● Participants that are in the conference layout will not appear in the Auto Scan enabled cell.
Page 193: Customized Polling
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 4 In the video layout cell to be designated for Auto Scan, click the drop-down menu button and select Auto Scan. 5 Select from the Auto Scan Interval(s) list the scanning interval in seconds.
Page 194: Packet Loss Compensation (Lpr And Dba) Avc Cp Conferences
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Customized Polling Dialog Box Command Buttons Button Description Select a participant and click this button to Add a the participant to the list of participants to be Auto Scanned. The participants name is removed from the All Participants pane.
Page 195: Packet Loss
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Packet Loss Packet Loss refers to the failure of data packets, transmitted over an IP network, to arrive at their destination. Packet Loss is described as a percentage of the total packets transmitted.
Page 196: Monitoring Lost Packet Recovery
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Monitoring Lost Packet Recovery In the Participant Properties – H.245 tab, LPR activity is displayed in all three panes. Polycom®, Inc.
Page 197 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide In the Participant Properties – Channel Status tab, check box indicators show LPR activation in the local and remote (transmit and receive) channels. Polycom®, Inc.
Page 198: Network Quality Indication (Avc Endpoints)
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Network Quality Indication (AVC Endpoints) If network quality issues occur, the Network Quality icon provide information to participants about their own network quality and that of other participants displayed in the cells of the conference Video Layout.
Page 199: Guidelines For Displaying The Network Quality Icons
NETWORK_IND_CRITICAL_PERCENTAGE The percentage degradation due to packet loss required to change the indicator from Major to Critical. Default: 5 For more information see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Administrator’s Guide, Manually Adding and Deleting System Flags. Guidelines for Displaying the Network Quality icons Network Quality icons are not supported in SVC Conferencing Mode.
Page 200 Video Layout. Default: TOP_RIGHT Range: • BOTTOM_LEFT • BOTTOM_RIGHT • TOP_LEFT • TOP_RIGHT For more information see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Administrator’s Guide, Manually Adding and Deleting System Flags. Polycom®, Inc.
Page 201: Lecture Mode (Avc Cp Only)
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Lecture Mode (AVC CP Only) Lecture Mode enables all participants to view the lecturer in full screen while the conference lecturer sees all the other conference participants in the selected layout while he/she is speaking. When the number of sites/endpoints exceeds the number of video windows in the layout, switching between participants occurs every 15 seconds.
Page 202 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide To select the lecturer and enable the Lecture Mode while starting the conference: ● In the Conference Properties - Participant dialog box, enable the Lecture Mode in one of the following methods: Selecting a defined participant: a Add participants to the conference either from the Address book or by defining new participants.
Page 203: Enabling The Automatic Switching
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Defined dial out participants and dial in participants are considered to be two separate participants even if they have the same IP address/number. Therefore, if a defined dial-out participant is added to...
Page 204: Lecture Mode Monitoring
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● In the Profile Properties - Video Settings dialog box, select the Lecturer View Switching check box. This option is activated when the conference includes more sites than windows in the selected layout.
Page 205 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Forcing is enabled at the Conference level only. It applies only to the video layout viewed by the lecturer as all the other conference participants see only the lecturer in full screen.
Page 206 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● Designate a new lecturer. Polycom®, Inc.
Page 207: Restricting Content Broadcast To Lecturer
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● Enable or disable the Lecturer View Switching between participants displayed on the lecturer monitor by selecting or clearing the Lecturer View Switching check box. ● Change the video layout for the lecturer by selecting another video layout.
Page 208: Muting Participants Except The Lecturer (Avc Cp Only)
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Muting Participants Except the Lecturer (AVC CP Only) When the Mute Participants Except Lecturer option in the Conference Profile is enabled, the audio of all participants in the conference except for the lecturer can be automatically muted upon connection to the conference.
Page 209: Enabling The Mute Participants Except Lecturer Option
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Enabling the Mute Participants Except Lecturer Option The Mute Participants Except Lecturer option is enabled or disabled (default) in the Conference Profile or in an ongoing conference in the Profile Properties - Audio Settings tab.
Page 210: Audio Algorithm Support
Audio Algorithm Support The Collaboration Server supports the following audio algorithms in AVC conferences: G.711, G.722, G.722.1, G.722.1C, G.729A, Polycom Siren 7 (in mono), Siren14, Siren 22 (in mono or stereo) and SirenLPR. Polycom’s proprietary Siren 22 and industry standard G.719 audio algorithms are is supported for participants connecting with Polycom endpoints.
Page 211: Stereo
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Siren22, and SirenLPR Mono vs Bitrate Audio Algorithm Minimum Bitrate (kbps) Siren22 48K Siren22_32k G.719_64k G.719_48k G.719_32k G.728 16K G.719_64k SirenLPR_48k Siren22_48K G.719_48k G.7221C_48k Siren14_48k SirenLPR_32k Siren22_32k G.719_32k G.7221C_32k Siren14_32k SirenLPR SirenLPR...
Page 212: Monitoring Participant Audio Properties
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Siren22Stereo, and SirenLPR vs Bitrate Audio Algorithm Minimum Bitrate (kbps) Siren22Stereo_96k SirenLPRStereo_96k G.719Stero_96k Siren14Stero_96k SirenLPRStereo_64k G.719Stereo_64k Siren22Stereo_64k Siren14Stereo_64k Monitoring Participant Audio Properties The audio algorithm used by the participant’s endpoint can be verified in the Participant Properties - Channel Status dialog box.
Page 213 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 3 In the Channel Info field, select Audio In or Audio Out to display the audio parameters. 4 Click the OK button. Polycom®, Inc.
Page 214: Permanent Conference
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide This feature is not supported in the RMX 1800. Permanent Conference A Permanent Conference is any ongoing conference with no pre-determined End Time continuing until it is terminated by an administrator, operator or chairperson.
Page 215 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Polycom®, Inc.
Page 216: Video Layout In Cascading Conferences (Cp And Mixed Cp And Svc)
Each of the two conferences will inherit the video layout of the other conference in one of their windows. In order to avoid cluttering in the cascaded window, it is advised to select appropriate video layouts in each conference before cascading them. Polycom®, Inc.
Page 217: Guidelines
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Video Layouts in Cascaded Conferences Guidelines To ensure that conferences can be cascaded and video can be viewed in all conferences the following guidelines are recommended: ● The same version installed on all MCUs participating the cascading topology ●...
Page 218: Flags Controlling Cascade Layouts
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● When the Mute Participants Except Lecturer option is enabled in the Conference Profile, all participants (including the link participants) except the lecturer are muted. Only the lecturer is not muted. Flags controlling Cascade Layouts ●...
Page 219: Dialing Directly To A Conference
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Basic Cascading Topology - IP Cascading Link For example, MCU B is registered with the gatekeeper using 76 as the MCU prefix. The connection between the two conferences is created when a dial out IP participant is defined (added) to conference A whose dial out number is the dial-in number of the conference or Entry Queue running on MCU B.
Page 220: Automatic Identification Of The Cascading Link
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Automatic Identification of the Cascading Link The system automatically identifies that the dial in participant is an MCU and creates a Cascading Link and displays the link icon for the participant ( ).
Page 221: Meeting Rooms
In the RealPresence CloudAxis Solution, the virtual Meeting Rooms are defined in the RealPresence DMA system component and should not be defined directly in the RealPresence Collaboration Server 800s/Virtual Edition component. A Meeting Room is a conference saved on the MCU in passive mode, without using any of the system resources.
Page 222: Meeting Rooms List
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Default Meeting Rooms List Meeting Room Name Default Line Rate Fig_Room 1004 1920 Kbps Meeting Rooms List Meeting Rooms are listed in the Meeting Room list pane. To list Meeting Rooms: » In the RMX Management pane, in the Frequently Used list, click the Meeting Rooms button The Meeting Rooms list is displayed.
Page 223 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Meeting Rooms List Columns (Continued) Field Description Routing Name The ASCII name that registers conferences, Meeting Rooms, Entry Queues and SIP Factories in the various gatekeepers and SIP Servers. In addition, the Routing Name is also: •...
Page 224: Meeting Room Toolbar & Right-Click Menu
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Meeting Room Toolbar & Right-click Menu The Meeting Room toolbar and right-click menus provide the following functionality: Meeting Room Toolbar and Right-click Menus Toolbar button Right-click menu Description New Meeting Room Select this button to create a new Meeting Room.
Page 225: Creating A New Meeting Room
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Creating a New Meeting Room In the RealPresence CloudAxis Solution, virtual Meeting Rooms are defined in the RealPresence DMA system component and should not be defined directly in the RealPresence Collaboration Server 800s/Virtual Edition component.
Page 226: Entry Queues
An Entry Queue can be designated as Transit Entry Queue to which calls with dial strings containing incomplete or incorrect conference routing information are transferred. For more information, see Transit Entry Queue. Default Entry Queue properties The system is shipped with a default Entry Queue whose properties are shown in the following table. Polycom®, Inc.
Page 227: Defining A New Entry Queue
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Default Entry Queue Properties Parameter Value Display Name DefaultEQ The user can change the name if required. Routing Name DefaultEQ The default Routing Name cannot be changed. 1000 Profile name Factory_Mixd_CP_SVC_Video_Profile. Profile Bit Rate is set to 1920Kbps.
Page 228 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 2 In the Entry Queues list pane, click the New Entry Queue button. The New Entry Queue dialog box opens. 3 Define the following parameters: Entry Queue Definitions Parameters Option Description Display Name The Display Name is the conferencing entity name in native language character sets to be displayed in the Collaboration Server Web Client.
Page 229 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Entry Queue Definitions Parameters (Continued) Option Description Routing Name Enter a name using ASCII text only. If no Routing Name is entered, the system automatically assigns a new name as follows: •...
Page 230: Listing Entry Queues
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 4 Click OK. The new Entry Queue is added to the Entry Queues list. Listing Entry Queues To view the list of Entry Queues: ● In the RMX Management pane- Rarely Used menu, click Entry Queues.
Page 231: Setting A Transit Entry Queue
IVR services. Call Flow The SIP participant dials the DMA Virtual Entry Queue number, for example 1000@dma.polycom.com. The DMA forwards the SIP call to the Collaboration Server, to a special Entry Queue that is configured as IVR Service Provider Only.
Page 232: Configuring The Collaboration Server As Ivr Provider
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● The DMA must be configured to locate the IVR Service Provider Only Entry Queue on the Collaboration Server. To locate the Entry Queue the DMA requires the Entry Queue’s ID number and the Collaboration Server Signaling IP address (xxx.xx.xxx.xx).
Page 233: Sip Factories
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide SIP Factories A SIP Factory is a conferencing entity that enables SIP endpoints to create Ad Hoc conferences. The system is shipped with a default SIP Factory, named DefaultFactory. The default SIP Factory uses the conferencing ID 7001. If a SIP Factory is being used do not assign this ID to any conferencing entity, including conferences, reservations, and meeting rooms.
Page 234 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 3 Define the following parameters: New Factory Properties Option Description Display Name Enter the SIP Factory name that will be displayed. The Display Name is the conferencing entity name in native language character sets to be displayed in the Collaboration Server Web Client.
Page 235: Sip Registration & Presence For Entry Queues And Sip Factories With Sip Servers
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide SIP Registration & Presence for Entry Queues and SIP Factories with SIP Servers Entry Queues and SIP Factories can be registered with SIP servers. This enables Office Communication Server or Lync server client users to see the availability status (Available, Offline, or Busy) of these conferencing entities, and to connect to them directly from the Buddy List.
Page 236: Monitoring Registration Status
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Monitoring Registration Status The SIP registration status can be viewed in the Entry Queue or SIP Factory list panes. The following statuses are displayed: ● Not configured - Registration with the SIP Server was not enabled in the Conference Profile assigned to the Entry Queue or SIP Factory.
Page 237: Address Book
Polycom’s RealPresence Resource Manager or Polycom CMA. External databases can run in conjunction with Collaboration Server units, but must be managed from the external application. For example, new participants cannot be added to the external database from the Collaboration Server Web Client.
Page 238: Viewing The Address Book
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Viewing the Address Book You can view the participants currently defined in the Address Book. The first time the Collaboration Server Web Client is accessed, the Address Book pane is displayed. The Address Book contains two panes: ●...
Page 239: Displaying And Hiding The Group Members In The Navigation Pane
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Navigation pane of the Address Book contains the following types of lists: ● Hierarchical — Displays a multi-level hierarchical tree of groups and participants. Double-clicking a group on the navigation pane displays the group participants and sub-groups in the List pane.
Page 240: Displaying And Hiding The Address Book
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Participants List Pane (Continued) Field/Option Description IP Address/Phone Enter the IP address of the participant’s endpoint. • For H.323 participant define either the endpoint IP address or alias. • For SIP participant define either the endpoint IP address or the SIP address.
Page 241: Adding A Group From The Address Book To Conferences
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Multiple selection of group levels is not available. To add a participant to a new conference or an ongoing conference: 1 In the Address Book Navigation pane, select the group from which to add participants.
Page 242 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 2 Select one of the following actions: Address Book Navigation Action Description New Group Creates a new group within the current group. New Participant Adds a new participant within the current group.
Page 243: Managing The Address Book
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Managing the Address Book Guidelines ● The multi-level Address Book can only be used in a local configuration on the Collaboration Server. The hierarchical structure cannot be implemented with the Global Address Book (GAB).
Page 244 This name can also become the endpoint name that is displayed in the video layout. For more details about endpoint (site) names, see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide,...
Page 245: Field Description
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide New Participant - General (Continued) Field Description Dialing Direction Select the dialing direction: • Dial-in – The participant dials in to the conference. This field applies to IP participants only. • Dial-out – The MCU dials out to the participant.
Page 246 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide New Participant - General (Continued) Field Description Endpoint Website Enter the IP address of the endpoint’s internal site to enable connection to it for IP Address management and configuration purposes. (IP only) This field is automatically completed the first time that the endpoint connects to the Collaboration Server.
Page 247 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide New Participant - Advanced Field Description Video Bit Rate / Auto The Auto check box is automatically selected to use the Line Rate defined for the conference. (IP Only) Note: This check box cannot be cleared when defining a new participant during an ongoing conference.
Page 248: Substituting E.164 Number In Dial String
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide New Participant - Advanced (Continued) Field Description Cascaded (IP Only) If this participant is used as a link between conferences select: • Slave, if the participant is defined in a conference running on a Slave MCU.
Page 249: Adding A Participant From An Ongoing Conference To The Address Book
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● If an H.323 gatekeeper is defined but is not connected, the MCU will fail to connect to H.323 dial-out participants. ● In order for the MCU to ignore the IP of SIP participants, the following requirements must be met: ...
Page 250: Modifying Participants In The Address Book
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide If the participant name is already listed in the All Participants list, an error message is displayed. In such a case, change the name of the participant before adding the participant to the address book.
Page 251: Copying Or Moving A Participant
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 3 A confirmation message is displayed depending on the participant’s assignment to groups in the address book: a When the participant belongs to only one group: click Yes to permanently delete the participant from the address book.
Page 252: Searching The Address Book
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Copy / Move Participant Function Description Copy Participant Copies the participant to be pasted into an additional group. Cut Participant Moves the participant from the current group to a different group. Alternatively, you can move a participant to another location by dragging the participant to the new location.
Page 253: Filtering The Address Book
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide To search for participants or groups in the current selected level: 1 In the Address Book - Navigation pane, select the group/level within to run the search. 2 In the Address Book toolbar, activate the search option by clicking the Find field.
Page 254: Filtering Address Book Data Using A Custom Pattern
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide A drop-down menu is displayed containing all the matching patterns that can be applied to the selected field. 3 Click the matching pattern to be applied. The filtered list is displayed with a filter indicator ( ) displayed in the selected column heading.
Page 255 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 3 Select the (Custom) option from the drop-down list. The Custom Filtering dialog box opens. 4 In the Condition - Column text matches field, enter the filtering pattern. For example, to list only endpoints that include the numerals 41 in their name, enter 41.
Page 256: Clearing The Filter
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide For example, if the filtering pattern is 41, the participants list includes all the endpoints that contain the numerals 41 in their name. Clearing the Filter To clear the filter and display all entries: 1 In the filtered Address Book column heading, click the Active Filter indicator.
Page 257: Obtaining The Display Name From The Address Book
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Obtaining the Display Name from the Address Book The MCU can be configured to replace the name of the dial-in participant as defined in the endpoint (site name) with the name defined in the Address Book.
Page 258: Importing And Exporting Address Books
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Importing and Exporting Address Books Address Books are proprietary Polycom data files that can only be distributed among Collaboration Server units. The Address Books are exported in XML format, which are editable offline. If no name is assigned to the exported Address Book, the default file name is: EMA.DataObjects.OfflineTemplates.AddressbookContent_.xml...
Page 259: Integrating The Global Address Book (Gab) Of Polycom Realpresence Resource Manager (Xma) Or Polycom Cma™ With The Collaboration Server
Guidelines for integrating with the Global Address Book of Polycom RealPresence Resource Manager (XMA) or Polycom CMA™ ● The Collaboration Server can use only one address book at a time. After you integrate the Polycom RealPresence Resource Manager (XMA) or Polycom CMA with the Polycom Collaboration Server, the XMA/CMA address book replaces the Collaboration Server internal address book.
Page 260 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 2 In the RealPresence Resource Manager (XMA) or Polycom CMA application, add a user or use an existing user for Collaboration Server login as directed in the RealPresence Resource Manager (XMA) or Polycom CMA Operations Guide.
Page 261 EXTERNAL_CONTENT_ The login name defined for the Collaboration Server in the RealPresence USER Resource Manager (XMA) or Polycom CMA server defined in the format: domain name/user name. 3 Click OK to complete the definitions. 4 When prompted, click Yes to reset the MCU and implement the changes to the system configuration.
Page 262: Guidelines For Scheduling Reservations
RealPresence Resource Manager, ReadiManager®, SE200, Polycom CMA™ and others via the API. If an external scheduling application is used, the flag INTERNAL_SCHEDULER must be manually added to the System Configuration and its value must be set to NO.
Page 263: Reservations
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● Resources are reserved for participants at the highest video resolution supported by the Line Rate specified in the conference Profile and up to the maximum system video resolution specified by the Resolution Configuration dialog box.
Page 264: Using The Reservation Calendar
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Using the Reservation Calendar To open the Reservation Calendar: ● In the RMX Management pane, click the Reservation Calendar button ( Toolbar Buttons The toolbar buttons functions are described in the table below.
Page 265: Reservations Views
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Button Description Change the calendar view to weekly display, showing a calendar week: Sunday through Saturday Show Week Click this button to show the day containing the selected time slot. Show Day Click to change to List View and display a list of all reservations.
Page 266: Today View
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Today View The current date (Today), highlighted in orange, can be viewed in both Week View and Day View. List View List View does not have a calendar based format. All Reservations are listed by: •...
Page 267 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide In Day View: In the Reservation Calendar toolbar, click Show Week ( ) to change to Week View. Polycom®, Inc.
Page 268 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide To view Today (the current date): ● In Week View or Day View, in the Reservation Calendar toolbar, click the Today ( ) button to have the current date displayed within the selected view.
Page 269: Scheduling Conferences Using The Reservation Calendar
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide To return to Calendar View: ● In the Reservation Calendar toolbar, click any of the buttons (Show Week/Show Day/Today) to return to the required Reservation Calendar view. Scheduling Conferences Using the Reservation...
Page 270 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Method III – To interactively define the duration: 1 In the calendar, click & drag to expand the time slot to select the required Date, Start Time and Duration for the reservation.
Page 271 The New Reservation – General tab dialog box opens. All the fields are the same as for the New Conference – General dialog box, described in the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide, General New Reservation – Reserved Resources When a Conference Profile is assigned to a Meeting Room or a Reservation, the Profile’s parameters...
Page 272 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 5 Adjust the new reservation’s schedule by modifying the fields as described in the table below. New Reservation – Schedule Tab Field Description Start Time Select the Start Time • The Start/End Times of the Reservation are of the Reservation.
Page 273 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description Recurring Select this option to set up a Recurring Reservation - a series of Reservations Meeting to be repeated on a regular basis. To create a recurring reservation, you must define a time period and a recurrence pattern of how often the Reservation should occur: Daily, Weekly or Monthly.
Page 274 Information entered in the Information tab is written to the Call Detail Record (CDR) when the reservation is activated. Changes made to this information before it becomes an ongoing conference will be saved to the CDR. For more information see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide, Information Tab...
Page 275: Managing Reservations
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 9 Click OK. The New Reservation is created and is displayed in the Reservation Calendar. If you create a recurring reservation all occurrences have the same ID.The series number (_0000n) of each reservation is appended to its Display Name.
Page 276 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The cursor changes to a vertical double arrow ( ) when it is moved over the top and bottom sides of the square. To move the Reservation to another time slot: 1 Select the Reservation.
Page 277: Adjusting The Start Times Of All Reservations
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 5 Click OK. The dialog box closes and modifications (if any) are saved. Adjusting the Start Times of all Reservations When utilizing GMT offset (for example, Daylight Saving Time change), the start time of the reoccurring...
Page 278: Deleting Reservations
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Adjust Reservations Time dialog box opens. 3 Click the arrows of the Offset - Hours box to indicate the number of hours to add or subtract from the current start time; a positive value indicates adding time, while minus (-) indicates subtracting time.
Page 279: Searching For Reservations Using Quick Search
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 2 Click the Delete Reservation button. Place the mouse pointer within the Reservation or any of its recurrences, right-click and select Delete Reservation. A confirmation dialog box is displayed. 3 Select Delete the series.
Page 280 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide To clear the search and display all reservations: 1 Clear the Quick Search field. 2 Click Search. All Reservations are displayed. Polycom®, Inc.
Page 281: Operator Conferences
In the RealPresence CloudAxis Solution, the Conference Profiles are defined in the RealPresence DMA system component and should not be defined directly in the RealPresence Collaboration Server 800s/Virtual Edition component. Operator conferences and participant move are supported in AVC CP Conferencing Mode only.
Page 282: Operator Conference Guidelines
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● The operator can move one or several participants from an ongoing conference to the Operator conference for a private conversation. ● The operator can move participants between ongoing Continuous Presence conferences.
Page 283: Defining A Conference Ivr Service With Operator Assistance Options
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● A Conference Profile with the Operator Conference option enabled. ● An active Operator conference with a connected Operator participant. Defining a Conference IVR Service with Operator Assistance Options In the RMX Management pane, expand the Rarely Used list and click the IVR Services ( ) entry.
Page 284 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 12 Select the messages that will be played during the conference. For more information, see Conference IVR Service Properties - General Voice Messages 13 Click the Roll Call/Notifications tab. The New Conference IVR Service - Roll Call dialog box opens.
Page 285: Defining An Entry Queue Ivr Service With Operator Assistance Options
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Operator Assistance dialog box opens. 20 Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connection process to the conference or during the conference.
Page 286: Defining A Conference Profile For An Operator Conference
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 10 In the Video Welcome Slide list, select the video slide that will be displayed to participants connecting to the Entry Queue. The slide list includes the video slides that were previously uploaded to the MCU memory.
Page 287 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 4 Click the Operator Conference check box. 5 Click the Advanced tab. The New Profile – Advanced dialog box opens. Polycom®, Inc.
Page 288: Starting An Ongoing Operator Conference
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 6 Define the Profile Advanced parameters. For more details, see New AVC CP Profile - Advanced Parameters Note that when Operator Conference is selected, the Auto Terminate selection is automatically cleared and disabled and the Operator conference cannot automatically end unless it is terminated by the Collaboration Server User.
Page 289 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 2 In the Profile field, select a Profile in which the Operator Conference option is selected. Upon selection of the Operator Conference Profile, the Display Name is automatically taken from the Collaboration Server User Login Name. This name cannot be modified.
Page 290 Define the parameters of the endpoint that will be used by the Collaboration Server User to connect to the Operator conference and to other conference to assist participants. For more details, see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide, Participants Tab 5 Optional.
Page 291: Saving An Operator Conference To A Template
You can only start an Operator conference from a template whose name is identical to your Login Name. For example, if your Login name is Polycom, you can only start an Operator conference from a template whose name is Polycom.
Page 292: Monitoring Operator Conferences And Participants Requiring Assistance
You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties. For more information, see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide,...
Page 293: Participant Alerts List
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Participants in Entry Queues who failed to enter the correct destination conference ID or the conference password will wait for operator assistance (provided that an Operator conference is active). When requiring or requesting operator assistance, the Collaboration Server management application displays the following: ●...
Page 294: Audible Alarms
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide This list is used as reference only. Participants can be assisted and moved to the Operator conference or the destination conference only from the Participants list of the Entry Queues or ongoing conference where they are awaiting assistance.
Page 295: Moving Participants Options
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● Participants cannot be moved from a Telepresence conference. ● Participants cannot be moved from LPR-enabled conferences to non-LPR conferences. Move from non-LPR conferences to LPR-enabled conferences is available. ● Move between encrypted and non-encrypted conferences depends on the...
Page 296 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 2 In the Participants list, right-click the icon of the participant to move and select one of the following options:  Move to Operator Conference - to move the participant to the Operator conference.
Page 297: Guidelines
In the RealPresence CloudAxis Solution, the conference templates are defined in the RealPresence DMA system component and should not be defined directly in the RealPresence Collaboration Server 800s/Virtual Edition component. Conference Templates enable administrators and operators to create, save, schedule and activate identical conferences.
Page 298: Using Conference Templates
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● The Conference Template display name, routing name or ID can be the same as an Ongoing Conference, reservation, Meeting Room or Entry Queue as it is not active. However, an ongoing conference cannot be launched from the Conference Template if an ongoing conference, Meeting Room or Entry Queue already has the same name or ID.
Page 299: Toolbar Buttons
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide For more information see Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide, Customizing the Main Screen Clicking the anchor pin ( ) button hides the Conference Templates list as a closed tab.
Page 300: Creating A New Conference Template From Scratch
The fields of the New Template – General dialog box are identical to those of the New Conference – General dialog box. For a full description of the fields see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide, General Tab 3 Modify the fields of the General dialog box.
Page 301 The fields of the New Template – Participants dialog box are the same as those of the New Conference – Participant dialog box. For a full description of these fields see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide, Participants Tab 5 Optional.
Page 302 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 6 Click the New button. The New Participant – General dialog box opens. The New Template – Participant dialog box remains open in the background. For a full description of the General tab fields see...
Page 303 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 8 Click the Advanced tab. The New Participant – Advanced dialog box opens. 9 Modify the fields of the Advanced dialog box. Polycom®, Inc.
Page 304 The Media Sources dialog box enables you to set up and save Personal Layout and Video Forcing settings for each participant. This is especially important when setting up Telepresence conferences. For a full description of Personal Layout and Video Forcing settings see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide,...
Page 305 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide For a full description of the Information fields see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide, Information Tab 13 Click the OK button. The participant you have defined is added to the Participants List.
Page 306: Saving An Ongoing Or Avc-Based Cp Operator Conference As A Template
14 Optional. In the New Conference Template dialog box, click the Information tab. The New Conference Template – Information dialog box opens. For a full description of the Information fields see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide, Information Tab 15 Click the OK button.
Page 307: Starting An Ongoing Conference From A Template
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 2 Click the Save Conference to Template button. Right-click and select Save Conference to Template. The conference is saved to a template whose name is taken from the ongoing conference Display Name (the Login name of the Collaboration Server User). The Template is displayed with the Operator Conference icon.
Page 308: Starting An Operator Conference From A Template (Avc Conferencing)
You can only start an Operator conference from a template whose name is identical to your Login Name. For example, if your Login name is Polycom, you can only start an Operator conference from a template whose name is Polycom.
Page 309: Scheduling A Reservation From A Conference Template
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Right-click and select Start Conference from Template. The conference is started. The name of the ongoing conference in the Conferences list is taken from the Conference Template Display Name. Scheduling a Reservation From a Conference Template A Conference Template can be used to schedule a single or recurring Reservation.
Page 310: Deleting A Conference Template
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Display Name of the Reservation is taken from the Conference Template Display Name. For a full description of the Reservation Properties fields see Creating a New Reservation 3 Modify the fields of the Reservation Properties.
Page 311: Exporting And Importing Conference Templates
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide To delete Conference Templates: 1 In the Conference Templates list, select the Template(s) you want to delete. 2 Click the Delete Conference Template button. Right-click and select Delete Conference Template. A confirmation dialog box is displayed.
Page 312: Exporting All Conference Templates From An Mcu
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Exporting All Conference Templates from an MCU To export all Conference Templates from an MCU: 1 In the Collaboration Server Web Client main window, click the Conference Templates tab. The Conference Templates list pane is displayed.
Page 313: Exporting Selected Conference Templates
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 3 In the Export Path field, type the path name to the location where you want to save the exported file or click Browse to select the desired path. 4 Optional. Clear the Export includes conference profiles check box when you only want to export Conference Templates.
Page 314 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Conference Templates - Export dialog box is displayed. 3 In the Export Path field, type the path name to the location where you want to save the exported file or click Browse to select the desired path.
Page 315: Importing Conference Templates
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Importing Conference Templates You can import Conference Templates and Conference Profiles from one MCU to multiple MCUs in your environment. To import Conference Templates: 1 In the Collaboration Server Web Client main window, click the Conference Templates tab.
Page 316 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 4 In the Import Path field, click Browse to navigate to the path and file name of the Conference Templates you want to import. When clicking the exported templates file you want to import, the system automatically displays the appropriate files in the Templates file name field and the Profiles file name field (when the Import includes conference profiles check box is selected).
Page 317 ® e-mail clients. It enables meetings to be scheduled with video endpoints from within Outlook. The add-in also adds a Polycom Conference button in the Meeting tab of the Microsoft Outlook e-mail client ribbon. The meeting organizer clicks the Polycom Conference button to add Conference Information to the meeting invitation.
Page 318: Setting Up The Calendaring Solution
Setting up the Calendaring Solution The following steps are performed to set up the Calendaring solution: a The administrator installs the Polycom Conferencing Add-in for Microsoft for Microsoft Outlook e-mail clients. For more information, see the Polycom Unified Communications Deployment Guide for Microsoft Environments.
Page 319 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Exchange Integration Configuration dialog box is displayed. There are three options that can be used to configure the Exchange Integration Configuration. The option you choose will depend on the configuration of the mailbox in the Exchange Server and the configuration of the Exchange Server itself.
Page 320 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide a Define the following fields: Exchange Integration Configuration - Option 1 Field Description Enable Calendaring Select or clear this check box to enable or disable the Service Calendaring Service using the Polycom Add-in for Microsoft Outlook.
Page 321 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Option 2 - Using an alternate Primary SMTP Mailbox a Define the following fields: Exchange Integration Configuration - Option 2 Field Description Enable Calendaring These fields are defined as for Option 1 above.
Page 322 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Exchange Integration Configuration - Option 2 (Continued) Field Description Primary SMTP Enter the name of the SMTP Mailbox in the Microsoft Exchange Mailbox (Optional) Server to be monitored by the Collaboration Server.
Page 323: Calendaring Guidelines
Exchange Server Name, User Names and Passwords needed to access their accounts. For more information see the Polycom Unified Communications Deployment Guide for Microsoft Environments. 1 The administrator configures the Collaboration Server to have a default Ad-hoc Entry Queue service enabled.
Page 324 ● Attendees using e-mail applications that use the iCalendar format may be invited to meetings via the Calendaring Service. ● Meeting invitations sent by Polycom Conferencing for Microsoft Outlook can be in a different language to the Collaboration Server Web Client. The following languages are supported: ...
Page 325: Creating And Connecting To A Conference
If the meeting organizer decides that video participants are to be included in a multipoint video conference, he/she clicks the Polycom Conference button. Conference Information such as the Meeting ID and connection information is automatically added to the existing appointment information.
Page 326: Connecting To A Conference
Participants can connect to the conference in the following ways: ● Participants with Polycom CMA/RealPresence Desktop™ or a Microsoft Office Communicator client running on their PCs can click on a link in the meeting invitation to connect to the meeting.
Page 327: Collaboration Server Standalone Deployment
Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners. These additional services will help customers successfully design, deploy, optimize and manage Polycom visual communications within their UC environments.
Page 328: General Monitoring
AVC and SVC participants. General Monitoring Users can monitor a conference or keep track of its participants and progress. For more information, see Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide, Monitoring Ongoing Conferences on page 166.
Page 329: Conference Level Monitoring
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide You can click the blinking Participant Alerts indication bar to view participants that require attention. For more information, see System and Participant Alerts. Conference Level Monitoring In addition to the general conference information that is displayed in the Conference list pane, you can view the details of the conference’s current status and setup parameters, using the Conference Properties dialog...
Page 330: Viewing The Properties Of Ongoing Cp And Mixed Cp And Svc Conferences
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Viewing the Properties of Ongoing CP and Mixed CP and SVC Conferences To view the parameters of an ongoing CP conference: 1 In the Conference list pane, double-click the CP conference or right-click the CP conference and then click Conference Properties.
Page 331 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Conference Properties - General Field Description Routing Name The ASCII name of the conference. It can be used by H.323 and SIP participants for dialing in directly to the conference. It is used to register the conference in the gatekeeper and the SIP server.
Page 332 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 3 The following information is displayed in the Advanced tab: Conference Properties - Advanced Parameters Field/Option Description Encryption Indicates whether the conference is encrypted. Packet Loss Indicates wether Packet Loss Compensation (LPR and DBA) is enabled for the Compensation (LPR and conference.
Page 333 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Conference Properties - Advanced Parameters Field/Option Description TIP Compatibility Indicates the TIP Compatibility mode implemented for the conference, when the environment implements the Collaboration Server and Cisco Telepresence Systems (CTS) Integration solution.
Page 334 Display Language Indicates the language of the Gathering Slide field headings. Note: When working with the Polycom Conferencing Add-in for Microsoft Outlook, the language selected should match the language selected for the conference in the Polycom Conferencing Add-in for Microsoft Outlook to ensure that the Gathering Phase slide displays correctly.
Page 335 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The following information is displayed: Conference Properties - Video Quality Parameters Field/Option Description People Video Definition Video Quality Indicates the resolution and frame rate that determine the video quality set for the conference. This is always Sharpness. For more information, see...
Page 336 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Conference Properties - Video Settings Parameters Field Description Presentation Mode When checked, indicates that the Presentations Mode is active. This option is disabled in a mixed CP and SVC conference. For more information, see Supplemental Conferencing Features.
Page 337 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 7 Click the Audio Settings tab to view the audio setting for the conference. 8 If needed, you can enable or disable the Mute participants except lecturer setting. Polycom®, Inc.
Page 338 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 9 CP Only Conferences: Click the Customized Polling tab to view and modify the customized polling for the conference. All conference participants are listed in the left pane (All Participants) while the participants that are to be displayed in the Auto Scan enabled cell of the video layout are listed in the right pane (Scanning Order).
Page 339: Viewing The Properties Of Ongoing Svc-Based Conferences
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 10 Click Apply to confirm and keep the Conference Properties dialog box open. Click OK to confirm and return to the Collaboration Server Web Client Main Screen. 11 Click the Skins tab to view the skin selected for the conference.
Page 340 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 2 The following information is displayed in the General tab: Conference Properties - General Parameters Field Description Display Name The Display Name is the conference name in native language and Unicode character sets to be displayed in the Collaboration Server Web Client.
Page 341 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Conference Properties - General Parameters Field Description The conference ID. Profile The name of the conference Profile from which conference parameters were taken. Line Rate The maximum transfer rate, in kilobytes per second (Kbps) of the call (video and audio streams).
Page 342 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Conference Properties - Advanced Parameters Field/Option Description Exclusive Content When selected, Content is limited to one participant. Mode Enable FECC Far End Camera Control is not supported in SVC conferences. FW NAT Keep Alive When selected, sends a FW NAT Keep Alive message at specific Intervals for the RTP, UDP and BFCP channels.
Page 343 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Conference Properties - Video Quality Parameters Field/Option Description Content Video Definition AS-SIP This option is not supported with RealPresence Collaboration Server 800s/Virtual Edition. Multiple Content Multiple Content Resolutions is not supported in SVC conferences. Resolutions Content Settings...
Page 344: Monitoring Of Operator Conferences And Participants Requiring Assistance (Cp And Mixed Cp And Svc Conferences)
You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties. For more information, see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide, Conference Level Monitoring.
Page 345: Requesting Help
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Requesting Help A participant can request help using the appropriate DTMF code from his/her touch tone telephone or the endpoint’s DTMF input device. The participant can request Individual Assistance (default DTMF code *0) or Conference Assistance (default DTMF code 00).
Page 346: Participant Alerts List
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Request to Speak is: ● Activated when the participant enters the appropriate DTMF code (default: 99). The DTMF code can be modified in the conference IVR Service Properties - DTMF Codes dialog box.
Page 347: Viewing The Properties Of Participants
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The table below lists the tabs in the Participant Properties dialog box, as viewed by each user type, for each participant connection types. Participant monitoring - Tab list per participant connection type and user...
Page 348: Monitoring Ip Participants
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Media Sources dialog box enables you to mute participant’s audio, suspend participant’s video transmission and select a personal Video Layout for the participant. Monitoring IP Participants The following parameters are displayed for an IP participant.
Page 349 Indicates the video layout currently viewed by the participant. When Personal Layout is selected in the Layout Type you can force participants to the video windows in a layout that is specific to the participant. For more information, see Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide,...
Page 350 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Participant Properties - Connection Status Parameters Field Description Participant Status Status Indicates the connection status of the participant. Connection Time The date and time the participant connected to the conference. Note: The time format is derived from the MCU’s operating system time format.
Page 351 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Participant Properties - H.245/SDP Parameters Field Description Remote Capabilities Lists the participant’s capabilities as declared by the endpoint. Polycom®, Inc.
Page 352 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Participant Properties - H.245/SDP Parameters Field Description Remote Displays the actual capabilities used by the endpoint when Communication Mode establishing the connection with the MCU (Endpoint to MCU). Local Communication Displays the actual capabilities used by the MCU when establishing Mode the connection with the participant’s endpoint (MCU to Endpoint).
Page 353 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The following parameters are displayed: Participant Properties - Channel Status Parameters Field Description Channels Used When checked, indicates the channel type used by the participant to connect to the conference: Incoming channels are endpoint to MCU, Outgoing channels are from MCU to endpoint.
Page 354 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Participant Properties - Channel Status Parameters Field Description Sync Status • Channel - The channel type: Video or Content. • Source - The name of the participant currently viewed by this participant.
Page 355 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Participant Properties - Channel Status Advanced Parameters Field Description Channel Info Select a channel to view its information: • H.225 • H.245 • Audio in • Audio out • Video in •...
Page 356 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Participant Properties - Channel Status Advanced Parameters Field Description ICE Participant IP The IP address, port number, and transport protocol of the endpoint Address used to pass through the media when ICE is functional. See Monitoring the Participant Connection in ICE Environment.
Page 357 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Participant Properties - Gatekeeper Status Parameters Field Description Requested The bandwidth requested by the MCU from the gatekeeper. Bandwidth Allocated Bandwidth The actual bandwidth allocated by the gatekeeper to the MCU. Required Info Interval...
Page 358: Version 8.3 | January 2014 | 3725
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 6 Optional for SIP AVC-based and SVC-based participants. Click the Call Admission Control tab to view its parameters. Participant Properties - Gatekeeper Status Parameters Field Description Requested The bandwidth requested by the MCU from the SIP server.
Page 359: Detecting Sip Endpoint Disconnection
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide For more information see Participant Level Monitoring on page 15. Detecting SIP Endpoint Disconnection When an abnormal disconnection of SIP endpoints occurs because of network problems or client application failures, SIP endpoints remain connected to the conference causing connection disruptions. For example, the video freezes in the layout or blocks content for SIP endpoints when a quick re-connection is performed.
Page 360: Monitoring Telepresence Participant Properties
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide To detect the disconnection of SIP endpoints in a reasonable amount of time, a new system flag can be defined to specify the amount of time that the MCU should wait for an RTCP or RTP message from the SIP endpoint before the endpoint starts the disconnection process.
Page 361 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Telepresence mode of the participant is indicated: ● RPX - the participant’s endpoint is transmitting 4:3 video format. ● TPX - the participant’s endpoint is transmitting 16:9 video format. None - the participant’s endpoint is neither RPX nor TPX.
Page 362: Recording Conferences
Recording Conferences Conference recording is not available in SVC Conferencing Mode. Conferences running on the Collaboration Server can be recorded using a Polycom® RSS™ Recording and Streaming Server (RSS). The recording system can be installed at the same site as the conferencing MCU or at a remote site. Several MCU’s can share the same recording system.
Page 363: Creating Multiple Virtual Recording Rooms On The Rss
If the environment includes a Polycom® RSS™ 4000 Version 8.5 Recording and Streaming Server (RSS) and you want to associate Recording Links on the Collaboration Server with Virtual Recording Rooms (VRR), created and saved on the Polycom® RSS™ 4000 Version 8.5 perform the following operations on the RSS: 1 Modify the parameters of a recording Template to meet the recording requirements.
Page 364 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 2 In the Recording Links list, click the New Recording Link ( ) button. The New Recording Link dialog box is displayed. 3 Define the following parameters: Recording Link Parameters Parameter Description Name Displays the default name that is assigned to the Recording Link.
Page 365: Enabling The Recording Features In A Conference Ivr Service
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Parameter Description Alias Type Depending on the format used to enter the information in the IP address and Alias fields, select H.323 ID or E.164 (for multiple Recording links). E-mail ID and Participant Number are also available.
Page 366: Enabling The Recording In The Conference Profile
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 5 Select the Recording Failed message, and then select the appropriate message file (by default, Recording_Failed.wav) from the file list to the right of the field. 6 To modify the default DTMF codes, click the DTMF Codes tab.
Page 367 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 3 In the Profile Properties dialog box, click the Recording tab. 4 Select the Enable Recording check box. 5 Define the following parameters Conference Profile Recording Parameters: Parameter Description Enable Recording Select to enable Recording Settings in the dialog box.
Page 368: Recording Link Encryption
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Parameter Description Display Recording Select this option to display Recording Indication to all conference Icon participants informing them that the conference is being recorded. The recording icon is replaced by a Paused icon when conference recording is paused.
Page 369: Recording Link Settings
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Recording Link Settings The recording of encrypted conferences via an encrypted Recording Link is enabled in the Conference Profile by: ● Selecting the Encryption option (Encrypt All or Encrypt when Possible) in the Advanced tab.
Page 370: Using The Collaboration Server Web Client To Manage The Recording Process
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Conference Auto Layout Default Recording Link Auto Layout Participants Settings Settings 10 or more The default settings for Auto Layout of the Recording Link cannot be changed, and the Auto Layout flags do not apply to the Recording Link Auto Layout default settings.
Page 371 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Recording Participant Right-click Options Name Description Suspend Video The Suspend Video option prevents the incoming video of the recording link participant to be part of the conference layout. The Recording Link participant is set by default to Suspend Video. The Suspend Video option toggles with the Resume Video option.
Page 372: Using Dtmf Codes To Manage The Recording Process
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Using DTMF Codes to Manage the Recording Process By entering the appropriate DTMF code on the endpoint, the chairperson can Stop the recording (*74), Pause it (*75), or Start/Resume the recording (*73). For more information on managing the recording process via DTMF codes, see the RSS 2000 User’s Guide.
Page 373: Collaboration Server Users
An Operator can manage Meeting Rooms, Profiles, Entry Queues, and SIP Factories, and can also view the Collaboration Server configurations, but cannot change them. Administrator and Operator users can verify which users are defined in the system. Neither of them can view the user passwords, but an Administrator can change a password. Polycom®, Inc.
Page 374: Chairperson
The Users pane lists the currently defined users in the system and their authorization levels. The pane also enables the administrators to add and delete users. The system is shipped with a default Administrator user called POLYCOM, whose password is POLYCOM. However, once you have defined other authorized Administrator users, it is recommended to remove the default user.
Page 375: Adding A New User
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Adding a New User Administrators can add new users to the system. The User Name and Password must be in ASCII. To add a new user to the system: 1 In the RMX Management pane, click the Users ( ) button.
Page 376: Deleting A User
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Deleting a User To delete a user, you must have Administrator authorization. The last remaining Administrator in the Users list cannot be deleted. 1 In the RMX Management pane, click the Users ( ) button.
Page 377: Enabling A User
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide To disable a user: 1 In the RMX Management pane, click the Users ( ) button. The Users pane is displayed. 2 In the Users pane, right-click the user to be disabled and select Disable User in the menu.
Page 378: Renaming A User
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide A confirmation box is displayed. 3 Click YES. The User status in the Users list - Disabled column changes to NO. Renaming a User To rename a user: 1 In the RMX Management pane, click the Users ( ) button.
Page 379: Machine Account
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Machine Account User names can be associated with servers (machines) to ensure that all users are subject to the same account and password policies. For enhanced security reasons it is necessary for the Collaboration Server to process user connection...
Page 380: Monitoring
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● The MIN_PWD_CHANGE_FREQUENCY_IN_DAYS System Flag does not effect application-user accounts. Applications typically manage their own password change frequency. ● If an application-user identifies itself with an incorrect FQDN, its account will not be locked, however the event is written to the Auditor Event File.
Page 381: Notes
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide  The user’s login name.  The user’s authorization level (Chairperson, Operator, Administrator or Auditor).  The time the user logged in.  The name/identification of the computer used for the user’s connection.
Page 382 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide To open or edit a note: ● Double-click the entry to edit, or right-click the entry and select Note Properties. The note opens for viewing or editing. To delete a note: 1 In the Notes list, select the entry for the note to delete and click the Delete Note button ( ), or right-click the entry and select Delete Note.
Page 383: Ip Network Services
To enable the Collaboration Server to function within IP network environments, network parameters must be defined for the IP Network Services. The RealPresence Collaboration Server 800s/Virtual Edition allows you only to view the parameters of the IP Network Services in the RealPresence Collaboration Server Web Client or the RMX Manager, but you cannot define a new IP Network Service or modify the parameters of an existing Network Service.
Page 384: Management Network (Primary)
Conferencing related definitions such as environment (H.323 or SIP) are also defined in this service. On the RealPresence Collaboration Server 800s, most of the Default IP Service is configured by the Fast Configuration Wizard, which runs automatically should the following occur: ●...
Page 385: Modifying The Management Network In The Realpresence Collaboration Server 800S
First Time Power-up and whenever the Collaboration Server is restarted. On the RealPresence Collaboration Server Virtual Edition without DHCP available, the Default IP Service properties must be set manually. For more information, see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide, Manual IP Configuration.
Page 386 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description IPv6 Configuration Auto (Stateless) Select this option to allow automatic generation of the Method following addresses: Manual Configuration • Link-Local (For internal use only) Method is • Site-Local recommended with •...
Page 387 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description Shelf Management IPv4 The IPv4 address of the RMX Shelf Management IP Address Server. This IP address is used by the Collaboration Server Web Client for Hardware Monitoring purposes. IPv6 The IPv6 address of the RMX Shelf Management Server.
Page 388 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide RealPresence Collaboration Server 800s - Default Management Network Service – Routers Field Description Default Router IPv4 Enter the IP address of the default router. The default router IP Address is used whenever the defined static routers are not able to IPv6 route packets to their destination.
Page 389 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 6 Click the DNS tab. 7 Modify the following fields: RealPresence Collaboration Server 800s - Default Management Network Service – Field Description MCU Host Name Enter the name of the MCU on the network.
Page 390: Server 800S
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Secuity and Whitelist tabs are not supported in the RealPresence Collaboration Server 800s. 8 Click OK. 9 If you have modified the Management Network Properties, reset the MCU. Modifying the Default IP Network Service in the RealPresence...
Page 391 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Default IP Service - Networking IP dialog box opens. 3 Modify the following fields: RealPresence Collaboration Server 800s - Default IP Network Service – IP Field Description Network Service The name Default IP Service is assigned to the IP Network Service by the Fast Name Configuration Wizard.
Page 392 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description Subnet Mask Enter the subnet mask of the MCU. Default value: 255.255.255.0. 4 Click the Routers tab. With the exception of IP Network Type, the field definitions of the Routers tab are the same as for the Default Management Network.
Page 393 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 6 Click the Gatekeeper tab. Modify the following fields: RealPresence Collaboration Server 800s - Default IP Service – Conferencing – Gatekeeper Parameters Field Description Gatekeeper Select Specify to enable configuration of the gatekeeper IP address.
Page 394 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description Refresh Registration The frequency with which the system informs the gatekeeper that it is active by every __ seconds re-sending the IP address and aliases of the system to the gatekeeper. If the system does not register within the defined time interval, the gatekeeper will not refer calls to he system until it re-registers.
Page 395 The Collaboration Server uses this recommendation along with the number of licensed ports to calculate the port range. 9 Modify the following fields: RealPresence Collaboration Server 800s - Default IP Service – Conferencing – Ports Parameters Field Description Fixed Ports Leave this check box cleared if you are defining a Network Service for local calls that do not require configuring the firewall to accept calls from external entities.
Page 396 The Collaboration Server’s implementation of QoS is defined per Network Service, not per endpoint. The routers must support QoS in order for IP packets to get higher priority. 11 View or modify the following fields: RealPresence Collaboration Server 800s - Default IP Service – Conferencing – QoS Parameters Field Description Enable Select to enable the configuration and use of the QoS settings.
Page 397 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description Type DiffServ and Precedence are two methods for encoding packet priority. The priority set here for audio video and IP Signaling packets should match the priority set in the router.
Page 398 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 12 Click the SIP Servers tab. 13 Modify the following fields: RealPresence Collaboration Server 800s - Default IP Network Service – SIP Servers Field Description SIP Server Select: • Specify – to manually configure SIP servers.
Page 399 For example, when a call to EQ1@polycom.com reaches its outbound proxy, this proxy looks for the SIP server in the polycom.com domain, to which it will forward the call. When this call arrives at the SIP server in polycom.com, the server looks for the registered user (EQ1) and forwards the call to this Entry Queue or conference.
Page 400 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description Outbound Proxy Servers: Primary / Alternate Server Parameter Server IP Address By default, the Outbound Proxy Server is the same as the SIP Server. If they differ, modify the IP address of the Outbound Proxy and the listening port number (if required).
Page 401 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide RealPresence Collaboration Server 800s - Default IP Network Service – Security (SIP Digest) Field Description SIP Authentication Click this check box to enable SIP proxy authentication. Select this check box only if the authentication is enabled on the SIP proxy, to enable the Collaboration Server to register with the SIP proxy.
Page 402 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 16 Optional. To configure the ICE environment, click the SIP Advanced tab. 17 Modify the following fields: RealPresence Collaboration Server 800s - Default IP Network Service – SIP Advanced Field Description ICE Environment Select MS (for Microsoft ICE implementation) to enable the ICE integration.
Page 403: Viewing The Management Network In The Realpresence Collaboration Server
Viewing the Management Network in the RealPresence Collaboration Server Virtual Edition In the RealPresence Collaboration Server 800s/Virtual Edition, these settings can only be changed in the console Text User Interface. For more information, see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide, Manual IP Configuration” on page 1-21.
Page 404 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide If an attempt is made to modify these settings, the message below will be displayed: 3 Click the Routers tab. The following fields can be viewed but not modified. RealPresence Collaboration Server Virtual Edition - Default Management Network Service – Routers...
Page 405 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description Static Routes The system uses Static Routes to search other networks for endpoint addresses that are not found on the local LAN. Up to five routers can be defined in addition to the Default Router.
Page 406 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 4 Click the DNS tab. The following fields can be modified, but their values will not be applied: RealPresence Collaboration Server Virtual Edition - Default Management Network Service – DNS Field Description MCU Host Name The name of the MCU on the network.
Page 407: Ip Network Monitoring
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide If an attempt is made to modify these settings, the message below will be displayed: 5 Click OK. IP Network Monitoring The Signaling Monitor is the Collaboration Server entity used for monitoring the status of external network entities such as the gatekeeper, DNS, SIP proxy and Outbound proxy and their interaction with the MCU.
Page 408 IP Network Services Properties – RMX CS IP Field Description Service Name In the RealPresence Collaboration Server 800s, the name assigned to the IP Network Service by the Fast Configuration Wizard. In the RealPresence Collaboration Server Virtual Edition, this is always, “IP Network Service.”...
Page 409 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 3 Click the H.323 tab. The H.323 tab displays the following fields: IP Network Services Properties – H.323 Field Description Connection State The state of the connection between the Signaling Host and the gatekeeper: Discovery - The Signaling Host is attempting to locate the gatekeeper.
Page 410 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 4 Click the SIP Servers tab. The SIP Servers tab displays the following fields: IP Network Services Properties – SIP Servers Field Description Role Active -The default SIP Server is used for SIP traffic.
Page 411 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 5 Click the ICE Servers tab. The ICE Servers tab displays the following fields: IP Network Services Properties – ICE Servers Field Description Role The ICE Server’s role is displayed: • STUN password server •...
Page 412: Using Ipv6 Networking Addresses For Collaboration Server Internal And External Entities
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide IP Network Services Properties – ICE Servers Field Description FW Detection The Firewall Detection status is displayed: • Unknown • UDP enabled • TCP enabled • Proxy -TCP is possible only through proxy •...
Page 413: Ethernet Settings
IP Security (IPSec) Protocols are not supported. Ethernet Settings In the <Emphasis>RealPresence Collaboration Server 800s, the automatically identified speed and transmit/receive mode of each LAN port used by the system can be manually modified if the specific switch requires it.
Page 414: Nat (Network Address Translation) Traversal
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 2 In the Speed column, click the drop-down arrow of the table entry to modify and select the speed and the transmit/receive mode for each port: When Auto (default) is selected, the negotiation of speed and transmit/receive mode starts at 1000 Mbits/second Full Duplex, proceeding downward to 100 Mbits/second Half Duplex.
Page 415: Deployment Architectures
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Deployment Architectures The following NAT Traversal topologies are given as examples. Actual deployments will depend on user requirements and available infrastructure: Remote Connection Using the Internet The following Remote Connection call flow options are supported:...
Page 416: Business To Business Connections
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Business to Business Connections The following Business to Business connection call flow options are supported: Business to Business Connections Enterprise A Client Enterprise B Client Environment Registered Registered Environment H.323 RPAD ...
Page 417: System Configuration In Sbc Environments
5 - 86400 seconds. System Configuration in SBC environments In an environment that includes SAM (a Polycom SBC), to ensure that a RealPresence Mobile endpoint can send content to a conference the value of the system flag NUM_OF_INITIATE_HELLO_MESSAGE_IN_CALL_ESTABLISHMENT must be set to at least 3.
Page 418: Realpresence Collaboration Server 800S/Virtual Edition Network Port Usage
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide No additional configuration is needed on the Collaboration Server. Should a SIP Proxy failure occur in one of the RealPresence DMA system servers: ● The other RealPresence DMA system server takes over as SIP Proxy.
Page 419 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Connection Type Port Number Protocol Description Configurable H.323 H.245 49152 - 59999 H.245 control. Yes - for outgoing calls only. Each outgoingx call has a separate port. It is configured in the...
Page 420: Lan Redundancy
LAN Redundancy is available by default and is enabled by connecting the additional LAN cable to LAN 3, or LAN 4. Signaling and Media Redundancy On the RealPresence Collaboration Server 800s, LAN2 is used for media and signaling and LAN 3, and LAN 4 are the redundant media ports: Collaboration Server - Rear View Media Redundancy on the Collaboration Server is dependent on the settings of the LAN_REDUNDANCY and MULTIPLE_SERVICES System Flags as summarized in the table below.
Page 421: Hardware Monitor Indications
In case of failure, this port becomes active. Multiple Network Services Multiple Network Services are applicable to the RealPresence Collaboration Server 800s only. Media, signaling and management networks can be physically separated on the Collaboration Server system to provide enhanced security. This addresses the requirement in an organization that different groups of participants be supported on different networks.
Page 422: Guidelines
Up to three media and signaling networks can be defined for the <Emphasis>RealPresence Collaboration Server 800s for each media and signaling network connected to the Collaboration Server. The Management Network is logically and physically separated from the media and signaling networks.
Page 423: Connecting The Cables To The Realpresence Collaboration Server 800S
Modifying the Factory Default Management Network Settings on the USB Memory Stick. 2 Hardware Installation and Setup  Mount the Collaboration Server in a rack. For more details see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide, Hardware Installation and Rack Mounting.
Page 424: Collaboration Server Configuration
Possible Values: YES / NO Default: NO This flag must be manually added to the system configuration and set to YES to enable this option. For more information see the RealPresence Collaboration Server 800s Administrator’s Guide, Manually Adding and Deleting System Flags.
Page 425 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide IP Network Service - IP Parameters Field Description Network Service Enter the IP Network Service name. Name Note: This field is displayed in all IP Signaling dialog boxes and can contain character sets that use Unicode encoding.
Page 426 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Service Configuration dialog box opens. All the flags must be manually added to this dialog box. For a detailed description of the flags and how to add them, see the Manually Adding and Deleting System Flags.
Page 427 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide  SIP_FAST_UPDATE_INTERVAL_EP  H263_ANNEX_T  H239_FORCE_CAPABILITIES  MIX_LINK_ENVIRONMENT  IP_LINK_ENVIRONMENT  FORCE_STATIC_MB_ENCODING  FORCE_RESOLUTION  SEND_WIDE_RES_TO_IP  DISABLE_WIDE_RES_TO_SIP_DIAL_OUT  SEND_SIP_BUSY_UPONRESOURCE_THRESHOLD 5 Click the Routers tab. 6 Define the routers used in this network and that are other than the routers defined in the Management Network.
Page 428 10 Define the Primary and Alternate Gatekeepers and at least one Alias for this network Service. The field definitions of the Gatekeeper tab are the same as for the Default IP Network Service. For more information see the RealPresence Collaboration Server 800s - Default IP Service – Conferencing – Gatekeeper Parameters.
Page 429: Setting A Network Service As Default
The field definitions of the QoS tab are the same as for the Default IP Network Service. For more information see the RealPresence Collaboration Server 800s - Default IP Service – Conferencing – Parameters. 13 Click the SIP Servers tab.
Page 430: Signaling Host Ip Address And Mcu Prefix In Gk Indications
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide One IP Network Service can be defined as default for H.323 connections and another Network Service as default for SIP connections. If the IP Network Service supports both H.323 and SIP connections, you can set the same Network Service as default for both H.323 and SIP, or for H.323-only or for SIP-only.
Page 431: Signaling Monitor
Signaling Monitor The Signaling Monitor pane includes the list of the signaling and media IP Network Services defined in the system (up to three in the RealPresence Collaboration Server 800s/Virtual Edition). Double-clicking a Network Service, displays it properties and status.
Page 432: Monitoring Conferences
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Monitoring Conferences The Conference Properties - Network Services dialog box shows for each Network Service with which Network Service’s SIP proxy the conference should be registered and if the dial in call will be connected to the conference.
Page 433: Port Gauge Indications
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide You can select the graph to display: select either Totals (default) or the Network Service. Port Gauge Indications The port Gauges displays the total resource usage for the Collaboration Server and not per Network Service.
Page 434: Ivr Services List
1 In the Collaboration Server Management pane, expand the Rarely Used list. 2 Click the IVR Services ( ) entry. The list pane displays the Conference IVR Services list and the total number of IVR services currently defined in the system. Polycom®, Inc.
Page 435: Ivr Services Toolbar
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide IVR Services Toolbar The IVR Services toolbar provides quick access to the IVR Service definitions as follows: IVR Toolbar buttons Button Button Name Descriptions New Conference IVR Service To create a new Conference IVR Service.
Page 436: Adding Languages
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide IVR Toolbar buttons Button Button Name Descriptions Replace/Change Music File To replace the currently loaded music file that is used to play background music, the MCU is shipped with a default music file.
Page 437: Uploading A Message File To The Collaboration Server
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 5 In the New Language box, enter the name of the new language. The language name can be typed in Unicode and cannot start with a digit. Maximum field length is 31 characters.
Page 438 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide IVR Message Types by Message Category Message Category Message Type Message Conference Request Conference Requests the participant to enter the conference password. Password Password Request Conference A participant who enters an incorrect password is requested Password Retry to enter it again.
Page 439: Defining A New Conference Ivr Service
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 7 Select the appropriate *.wav audio file, and then click the Open button. The name of the selected file is displayed in the Install field in the Install File dialog box. 8 Optional. You can play a .wav file by selecting the Play button ( 9 Click Yes to upload the file to the MCU.
Page 440 English. For more information, see Adding Languages External Server This option is not supported with Collaboration Server 800s/Virtual Edition. Authentication You can configure the IVR Service to use an external database application to verify a participant’s right to join the conference. For more information, see...
Page 441 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Conference IVR Service Properties - Global Parameters Field/Option Description Timeout for User Input Enter the duration in seconds that the system will wait for the participant’s input (Sec) before prompting for another input. Range is between 1-10, and the default value is 5 seconds.
Page 442 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Collaboration Server unit is bundled with default audio IVR message files. To upload a customized audio file, see Creating Audio Prompts and Video Slides a Click the Browse button to select the audio file (*.wav) to upload.
Page 443 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide New Conference IVR Service Properties - Conference Chairperson Options and Messages Field/Option Description Chairperson Identifier Select the audio file that requests the participants to enter the key that identifies Request them as the conference chairperson.
Page 444 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide  None - The participant is moved to the conference without any password request.  Request Digit - The system requests the participant to enter any key. This option is used mainly for dial-out participants and to prevent an answering machine from entering the conference.
Page 445 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Conference IVR Service Properties - General Voice Messages Message Type Description Blip on Cascade Link Indicates that the link to the cascaded conference connected successfully. Chairperson Exit Informs all the conference participants that the chairperson has left the conference, causing the conference to automatically terminate after a short interval.
Page 446 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Conference IVR Service Properties - General Voice Messages Message Type Description Maximum Number of Indicates the participant cannot join the destination conference as the maximum Participants Exceeded allowed number of participants will be exceeded.
Page 447 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The system is shipped with two default tones: Entry Tone and Exit tone. When the Tone Notifications option is enabled, no recording of the participant names will occur and the conference chairperson will not be able to ask for a name review during the conference.
Page 448 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 22 Select the Entry Tone or Exit tone: a Click the appropriate table entry in the Message File column. A drop-down list is enabled. b From the list, select the audio file to be assigned to the event/indication.
Page 449 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Click&View and Invite Participants features are disabled in SVC and mixed CP and SVC conferences. In addition to the low and high resolution slides included in the default slide set, customized low and high resolution slides are supported.
Page 450 To view any slide, click the Preview Slide ) button. Notes: • When using one of the default Polycom slides, the slide will be displayed in the resolution defined in the profile, i.e. CIF, SD, HD 720p • Customized H.261 slides are not supported.
Page 451 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 26 Click the DTMF Codes tab. The New Conference IVR Service - DTMF Codes dialog box opens. ● This dialog box lists the default DTMF codes for the various functions that can be performed during...
Page 452 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide New Conference IVR Service Properties - DTMF Codes Operation DTMF String Permission Secure Conference Chairperson Unsecured Conference Chairperson Request individual assistance Everyone Note: This option is not available for SVC participants. Request assistance for conference Chairperson Note: This option is not available for SVC participants.
Page 453: Change To Chairperson
● In the Conference IVR Service - Conference Chairperson dialog box, select the Enable Chairperson Messages check box, and select the appropriate voice messages. For more information, see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Administrator’s Guide, New Conference IVR Service Properties - Conference Chairperson Options and Messages ●...
Page 454: Defining A New Entry Queue Ivr Service
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Defining a New Entry Queue IVR Service To set up a new Entry Queue IVR Service: 1 In the RMX Management pane, click IVR Services ( 2 In the IVR Services list, click the New Entry Queue IVR Service ( ) button.
Page 455 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Entry Queue IVR Service Properties - Global Parameters Option Description DTMF Delimiter The interaction between the caller and the system is done via touch-tone signals (DTMF codes). Enter the key that will be used to indicate a DTMF command sent by the participant or the conference chairperson.
Page 456 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The New Entry Queue IVR Service - Conference ID dialog box opens. 7 Select the voice messages: Entry Queue IVR Service Properties - Conference ID Field/Option Description Request Conference ID Prompts the participant for the conference ID.
Page 457 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The New Entry Queue IVR Service - General dialog box opens. The administrator can enable an audio message that informs the participant of the lack of Video Resources in the Collaboration Server and that he/she is being connected as Audio Only. The message states: All video resources are currently in use.
Page 458 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The New Entry Queue IVR Service - Video Services dialog box opens. 12 In the Video Welcome Slide list, select the video slide that will be displayed to participants connecting to the Entry Queue. The slide list includes the video slides that were previously uploaded to the MCU memory.
Page 459: Setting A Conference Ivr Service Or Entry Queue Ivr Service As The Default Service
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Operator Assistance dialog box opens. 16 Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connection process. 17 In the Operator Assistance Indication Message field, select the audio message to be played when the participant requests or is waiting for operator’s assistance.
Page 460 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Alternatively, in the IVR Services list, right-click the Conference IVR Service and then select Set Default Conference IVR Service. The IVR Service is displayed in bold, indicating that it is the current default service.
Page 461: Modifying The Conference Or Entry Queue Ivr Service Properties
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Modifying the Conference or Entry Queue IVR Service Properties You can modify the properties of an existing IVR Service, except the service name and language. To modify the properties of an IVR Service: 1 In the RMX Management pane, click IVR Services.
Page 462: Creating Audio Prompts And Video Slides
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Open dialog box opens. 4 Select the appropriate audio *.wav file and then click the Open button. The selected file name is displayed in the Install Music File dialog box. 5 Optional. You can play the selected file by clicking the Play button.
Page 463 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Sound–Sound Recorder dialog box opens. 2 To define the recording format, click File > Properties. The Properties for Sound dialog box opens. 3 Click the Convert Now button. The Sound Selection dialog box opens.
Page 464 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 7 Select the location where the format will reside, enter a name and then click OK. The system returns to the Sound Selection dialog box. 8 Click OK. The system returns to the Properties for Sound dialog box.
Page 465 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Save As dialog box opens. 7 Verify that the Format reads: PCM 16.000 kHz, 16Bit, Mono. If the format is correct, continue with step 10. If the format is incorrect, click the Change button.
Page 466: Creating A Welcome Video Slide
3 Save your file. Customized H.261 slides are not supported.. If using a default Polycom slide, the slide’s resolution will be as defined in the profile, i.e. SD, HD or CIF. If the display of the Welcome slide is cut in the upper area of the screen, change the settings of the endpoint’s monitor to People "Stretch"...
Page 467: Inviting Participants Using Dtmf
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Inviting Participants using DTMF This feature is disabled in SVC conferences and for SVC participants in mixed CP and SVC conferences. A participant in a video or audio conference can invite another participant to the conference using the touch-tone DTMF numeric keypad on the participant’s endpoint.
Page 468: Guidelines
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● When an incorrect number is entered, the call fails and an error message is displayed. ● If the destination number is not entered in a specific amount of time (defined in Timeout for user input in the IVR Services - Global tab), the participant is prompted to enter a destination number again.
Page 469 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Conference IVR Services - General tab is displayed. 3 In the Message File column of the Invite Participant entry, click the drop-down arrow and select the required voice message. The file Enter_Destination_Number.wav that is shipped with the system can be used for this message.
Page 470 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The IVR Services - Video Services tab is displayed. 5 Define the following parameters IVR Services Properties - Video Services Parameters - Invite Participants Video Services Description Dial out protocols order Select the order of the network protocols that will be used by the system to dial the destination number.
Page 471: Disabling The Invite Participant Option
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The IVR Services - DTMF Codes tab is displayed. 7 Make sure that Invite Participant and Disconnect Invited Participant have DTMF Codes assigned to them. Default system values are *72 (Invite Participant) and #72 (Disconnect Invited Participant), however you can enter your own values.
Page 472: External Ivr Service Control
Polycom RealPresence Virtualization Manager (DMA) as the application server. When the application server is deployed in the enterprise environment and the Polycom RealPresence Collaboration Server (MCU) is deployed as a media server, the external IVR service can be used to play audio messages, display slides, and collect DTMF input from the participant.
Page 473: Default Ivr Prompts And Messages
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Default IVR Prompts and Messages The system is shipped with the following audio prompts and messages: Default IVR Messages Message Type Message Text When Played File Name General “Welcome to unified conferencing.”...
Page 474 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Default IVR Messages Message Type Message Text When Played File Name Chairperson Exit “The chairperson has left the The chairperson Chairperson_Exit.wav conference.” has left the conference. Note: The TERMINATE_CONF_AFTER_CHAIR _DROPPED flag must be enabled to play this message.
Page 475 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Default IVR Messages Message Type Message Text When Played File Name Change “The new password is invalid.” A participant Change_ Password_ Password enters an invalid Failure.wav Failure password Password “The password has been successfully...
Page 476 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Default IVR Messages Message Type Message Text When Played File Name Retry “Invalid conference NID. Please try A participant Retry_Conference_NID.wav Conference again.” enters an invalid conference NID Secured “The conference is now secured.”...
Page 477: Volume Control Of Ivr Messages, Roll Call And Music
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Volume Control of IVR Messages, Roll Call and Music The volume of IVR music, and IVR messages and Roll Call is controlled by the following system flags: ● IVR_MUSIC_VOLUME ● IVR_MESSAGE_VOLUME ● IVR_ROLL_CALL_VOLUME To control the volume of IVR music, Roll Call and messages: ●...
Page 478: Ivr Services In Tip-Enabled Conferences Guidelines
IVR Services in TIP-Enabled Conferences Guidelines ● IVR default audio files are enabled for all TIP Compatibility Modes. ● Only Polycom default Welcome slides are available. Custom Welcome slides are not supported. ● TIP-enabled endpoints can send DTMF digits to MCU.
Page 479: The Cdr File Properties
Each record contains field values separated by commas. This data can be  transferred to an external program such as Microsoft Excel for billing purposes. The following is a sample of an unformatted CDR file. Unformatted CDR File Polycom®, Inc.
Page 480: Multi-Part Cdr Files
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● Formatted text – Formatted CDR files contain multiple sections. The first section in each file contains general conference data. The remaining sections contain event data, one section for each event. Each field value is displayed in a separate line, together with its name. This data can be used to generate a summary report for a conference.
Page 481: Enabling The Multi-Part Cdr Option
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Enabling the Multi-Part CDR Option ● Multi-Part CDR is enabled by setting the value of the ENABLE_MULTI_PART_CDR system flag to YES. The flag’s default value is NO. When the flag value is NO, CDR file size is limited to one file of 1MB and further call data recording is stopped.
Page 482: Viewing, Retrieving And Archiving Conference Information
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Viewing, Retrieving and Archiving Conference Information You can view the list of CDR files and retrieve them to your local workstation. These files can then be used to generqate billing information, resource usage reports and more by any third party application.
Page 483: Multi-Part Cdr File Display
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Conference Record Fields (Continued) Field Description GMT Start Time The actual time the conference started according to Greenwich Mean Time (GMT). Duration The actual conference duration. Reserved Start Time The reserved start time of the conference. If the conference started immediately this is the same as the Start Time.
Page 484: Refreshing The Cdr List
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Part Index column displays the CDR file’s sequence in the CDR file set: ● CDRs that are up to 1MB consist of a single file. Each file has a unique Display Name and a Part Index of 1.
Page 485: Installing The Rmx Manager Application
Using the RMX Manager application, a single user can control a single or multiple MCU units as well as conferences from multiple MCUs. The RealPresence Collaboration Server 800s/Virtual Edition system can be managed and controlled by the RMX Manager application.
Page 486: Accessing Or Downloading The Rmx Manager Installer
When managing the RealPresence Collaboration Server, upgrade/install the latest MCU version and then install the latest RMX Manager application. The Collaboration Server Installation and First Entry Configuration must be completed before installing the RMX Manager application. For more details, see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide, Software Installation.
Page 487: Downloading The Installation Files From Polycom Support Site
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 2 Click the Install button. The installer verifies the application’s requirements on the workstation. 3 Continue the Installation as described in Installing the RMX Manager on Your Workstation Downloading the Installation files from Polycom Support Site 1 Access the Polycom web site at http://www.polycom.com/support.
Page 488: Installing The Rmx Manager On Your Workstation
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Login screen is displayed. There is a link to the RMX Manager Installer at the top of the right edge of the screen. 2 Click the Install RMX Manager link. The installer verifies the application’s requirements on the workstation.
Page 489: Starting The Rmx Manager Application
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The installation proceeds. The installation completes, the application loads and the RMX Manager - MCUs screen is displayed. The first time you start the RMX Manager application, the MCUs pane is empty.
Page 490  MCU Display Name (as defined in the Add MCU dialog box).  IP Address of the MCU’s control unit  Product Type - The MCU type: RealPresence Collaboration Server 800s, RMX VE, RealPresence Collaboration Server (RMX) 1500, RealPresence Collaboration Server (RMX) 2000, or RealPresence Collaboration Server (RMX) 4000.
Page 491: Connecting To The Mcu
Level of Users that can connect to the other MCUs on the list. For example, if the Authorization level of the User POLYCOM is Administrator, all Users connecting to the other MCUs on the list must be Administrators. Each user can have a different login name and password for each of the listed MCUs and they must be defined in the Users list of each of the listed MCUs.
Page 492 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide If you are connecting to the MCU from the MCUs opening screen and have defined the Username and Password for the connecting MCU, the system connects to the Collaboration Server, and the RMX Manager Main Screen is displayed.
Page 493: Rmx Manager Main Screen
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide RMX Manager Main Screen The RMX Manager Main Screen is displayed only when at least one MCU is connected. This screen is similar to the RMX Web Client Main Screen with the addition of the MCUs pane. As in the RMX Web Client, the panes are displayed according to the Authorization Level of the logged in User.
Page 494  Major - The MCU has a major problem. MCU behavior could be affected and attention is required. ● Product Type - The MCU type: RealPresence Collaboration Server 1500/2000/4000, RealPresence Collaboration Server 1800, RealPresence Collaboration Server 800s, RealPresence Collaboration Server Virtual Edition. Before connecting to the MCU for the first time, the Collaboration Server type is unknown so RMX is displayed instead as a general indication.
Page 495: Conferences Pane
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● Audio Resources - The number of audio resources that are available for conferencing ( applicable to Collaboration Server 1500/2000/4000 in MPMx Card Configuration Mode only). MCUs Toolbar The MCUs toolbar contains the following buttons:...
Page 496: Collaboration Server Management
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Using Windows multiple selection methods to select conferences, participants from several conferences running on different MCUs can be listed in the Participants list pane. Starting a new conference When starting a new conference, you must first select the MCU to run the conference in the MCUs pane.
Page 497: Address Book
● The total number of Video ports in the system. ● The number of Video ports in use. ● The High Port Usage threshold. For more details, see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide, Port Usage Gauges MCU State The MCU State indicator displays the status of the selected MCU.
Page 498: Adding Mcus To The Mcus List
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide For more details, see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide, Conference Templates Adding MCUs to the MCUs List The RMX Manager can connect to one or several Collaboration Servers simultaneously. If the site’s configuration includes more than one MCU, or when a new MCU is added to your configuration, and you want to monitor and control all MCUs from within the same window, you must add the MCU to the MCUs list.
Page 499: Starting A Conference
Enter the password as defined for the user name with which you will login to the MCU. Password The system is shipped with a default User whose password is POLYCOM. Secure Mode Optional. Select this check box to connect to the Collaboration Server with SSL and work in Secure Mode.
Page 500: Starting A Conference From The Conferences Pane
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● Dialing in to a Meeting Room defined on any of the MCUs.  A Meeting Room is a conference that is saved on the MCU. It remains in passive mode until it is activated by the first participant, or the meeting organizer dialing in.
Page 501: Starting A Reservation
If no defined participants are to be added to the conference, or you do not want to add additional information, click OK. For more details, see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide, Starting an AVC CP Conference from the Conferences Pane...
Page 502: Starting An Ongoing Conference Or Reservation From A Template
The Reservation Calendar is displayed. 3 Click the New Reservation ( ) button. For more information, see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide, Scheduling an AVC-based Reservation Starting an Ongoing Conference or Reservation From a Template An ongoing conference or a Reservation can be started from any Conference Template saved in the Conference Templates list of the selected MCU.
Page 503: Monitoring Conferences
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Right-click and select Start Conference from Template to start an ongoing conference or Schedule Reservation from Template to schedule a reservation. The conference is started. For detailed description of Conference Templates, see...
Page 504: Grouping The Participants By Mcu
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide By default, the participants are grouped by conferences, and the name of the MCU is displayed in the first column of the properties table, enabling sorting according to MCU name. Grouping the Participants by MCU The Participants can be grouped by MCU and then by conferences.
Page 505: Start Monitoring/Stop Monitoring
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Participants pane display changes accordingly. To toggle between the two display modes, click View > Group by MCU. Start Monitoring/Stop Monitoring By default, all conferences running on connected Collaboration Servers are monitored.
Page 506: Modifying The Mcu Properties
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● Right-clicking the MCU icon and selecting Stop Monitoring. The check box is cleared in the Monitored column. To start monitoring again, click the check box in the Monitored column in the MCUs pane, or right-clicking the MCU icon and selecting Start Monitoring.
Page 507: Disconnecting An Mcu
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Disconnecting an MCU An MCU can be disconnected from the RMX Manager, without removing it from the MCUs list. To disconnect an MCU: 1 Use one of the following methods: a Select the MCU to disconnect and click the Disconnect MCU button.
Page 508: Changing The Rmx Manager Language
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Changing the RMX Manager Language You can change the language of the RMX Manager menus and dialog boxes. Only one language can be selected at a time and the RMX Manager application must be restarted after changing the display language.
Page 509 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide To Export the RMX Manager Configuration: 1 In the RMX Manager, click the Export RMX Manager Configuration button in the toolbar, or right-click anywhere in the MCUs pane and then click Export RMX Manager Configuration.
Page 510 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Open dialog box is displayed. 3 Select the XML file previously saved, and click the Open button. The selected file path is displayed in the Import Path box. 4 Click OK to import the file.
Page 511: System And Participant Alerts
System Alerts and Participant Alerts signal users of system errors by blinking red in the event of an alert. Collaboration Server 800s Status Bar The System Alerts indication bar blinks red prompting the user to view the active alarms. Once viewed, the System Alerts indication bar becomes statically red until the errors have been resolved in the MCU.
Page 512: System Alerts
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide System Alerts System Alerts are activated when the system encounters errors such as a general or card error. The system errors are recorded by the Collaboration Server and can be generated into a report that can be saved in *.txt format.
Page 513 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Active Alarms pane opens. This screen indicates what events have not been resolved. The following columns appear in the Active Alarms pane: Active Alarms Pane Columns Field Description An identifying number assigned to the system alert.
Page 514: Participant Alerts
1 Click the red blinking Participants Alerts indication bar. The Participant Alerts pane opens. The Participant Alerts pane displays similar properties to that of the Participant List pane. For more information, see the Polycom® RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide, Participant Level Monitoring...
Page 515: Rmx Time
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide RMX Time To ensure accurate conference scheduling, the MCU has an internal clock that can function in standalone mode, or in synchronization with up to three Network Time Protocol (NTP) servers. NTP Servers can be used if: ●...
Page 516 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide RMX Time – Fields Properties Field Description GMT Offset The time zone difference between Greenwich and the MCU’s physical location in hours and minutes. Select the Up or Down arrows to alter the GMT Offset time on the MCU. To enter a negative offset either type a minus in the hour box or use the down arrow and decrease the offset below zero.
Page 517: Resource Management
Resource Capacity AVC Conferencing - Voice Displaying the Resource Report MCU Resource Management by RealPresence Resource Manager (XMA), Polycom CMA and Polycom RealPresence DMA System Resource Capacity The MCU resources are determined by the MCU type, allocated hardware (Virtual Edition), and the system license you have purchased.
Page 518: Mcu Capacities In Mixed Cp And Svc Conferencing
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide MCU Capacities in Mixed CP and SVC Conferencing In a mixed CP and SVC conference, video resources are used according to the amount of both AVC and SVC participants in the conference.
Page 519: Resource Reports
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide To force CIF resource: 1 On the Collaboration Server menu, click Setup > System Configuration. The System Flags dialog box opens. 2 In the MCMS_PARAMETERS tab click the New Flag button. The New Flag dialog box is displayed.
Page 520: Displaying The Resource Report
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Displaying the Resource Report » In the main toolbar, click Administration > Resource Report. For each resource type, the Resource Report includes the following columns: Resource Report Fields Parameters Column Description Type This is always Video.
Page 521: Port Gauge
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Resource Report dialog box is displayed, showing the resource usage according to the Resource Capacity Mode. The actual number of occupied or free resources can also be displayed by moving the cursor over the columns of the bar graph.
Page 522: Resource Capacities In Avc Cp, Svc And Mixed Mode Conferences
RealPresence Resource Manager (XMA), Polycom CMA or Polycom RealPresence DMA system, the MCU will send updates on resource usage to both CMA and DMA, with each application updating its own resource usage for the MCU. This provides better management of the Collaboration Server resources by the RealPresence Resource Manager (XMA), Polycom CMA and Polycom RealPresence DMA system.
Page 523: Setting The Port Usage Threshold
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Setting the Port Usage Threshold To Set the Port Usage Threshold: 1 In the Setup menu, click Port Gauge to open the Port Gauge dialog box. 2 Enter the value for the percentage capacity usage threshold.
Page 524: Port Usage Gauge
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide When the flag is set to YES, the system will allow SIP audio endpoints to connect to the MCU until the Port Usage threshold is reached. Once this threshold is exceeded, the SIP audio endpoints will not be able to connect, ensuring that the remaining system resources can be used by all other connections, including SIP video, and H.323 cascaded links.
Page 525: System Information
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The basic unit used for reporting resource usage in the Port Gauges is HD720p30. Results are rounded to the next integer. System Information System Information includes License Information and general system information.
Page 526: Snmp (Simple Network Management Protocol)
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide System Information Field Description Total Number of CP Displays the number of HD720p30 video resources licensed for the system. (HD720p30) Resources Each HD720p30 resource represents 3 CIF video resources. Each SVC resource is equivalent to one CIF video resource.
Page 527: Mibs (Management Information Base)
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide MIBs (Management Information Base) MIBs are a collection of definitions, which define the properties of the managed object within the device to be managed. Every managed device keeps a database of values for each of the definitions written in the MIB.
Page 528: The Alarm-Mib
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Alarm-MIB MIB used to send alarms. When a trap is sent, the Alarm-MIB is used to send it. H.341-MIB (H.341 – H.323) ● Gives the address of the gatekeeper. ● Supports H.341-MIB of SNMP events of H.323.
Page 529: Unified Mib
The Collaboration Server uses the Polycom Unified MIB, in addition to the RMX specific MIB. The Polycom Unified MIB is an MIB that is used by many Polycom products. The following table describes the information provided by the Collaboration Server in the Unified MIB.
Page 530: Traps
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Unified MIB SNMP Fields (Continued) Name Type Description FanStatus Boolean Status of the hardware fan. PowerSupplyStatus Boolean Status of the power supply. IntegratedBoardsStatus Boolean Status of the integrated boards. UltraSecureMode Boolean Indicates whether the RMX is operating in Ultra Secure Mode.
Page 531 Community: public Enterprise: enterprises.8072.3.2.10 Bindings (3) ● Alarm Fault trap. The third trap type is a family of traps defined in the POLYCOM-RMX-MIB file, these traps are associated with the Collaboration Server active alarm and clearance (proprietary SNMP trap). An Example of an Alarm Fault Trap...
Page 532: Status Trap
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide rmxFailedConfigUserListInLinuxAlarmFault notification received from: 172.22.189.154 at 5/20/2007 7:04:22 PM Time stamp: 0 days 00h:01m:11s.71th Agent address: 172.22.189.154 Port: 32777 Transport: IP/UDP Protocol: SNMPv2c Notification Manager address: 172.22.172.34 Port: 162 Transport: IP/UDP Community: public Bindings (6) Binding #1: sysUpTime.0 *** (timeticks) 0 days 00h:01m:11s.71th...
Page 533 5606 MCU Reset to enable Diagnostics mode 5607 Startup process failure 5801 Polycom default User exists. For security reasons, it is recommended to delete Only in non-Ultra this User and create your own User. Secure Mode 5904 Single clock source...
Page 534: Defining The Snmp Parameters In The Collaboration Server
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Defining the SNMP Parameters in the Collaboration Server The SNMP option is enabled via the Collaboration Server Web Client application. The addresses of the Managers monitoring the MCU and other security information are defined in the Collaboration Server Web Client application and are saved on the MCU’s hard disk.
Page 535 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Collaboration Server-SNMP Properties - Agent Options Field Description Contact person for Type the name of the person to be contacted in the event of problems with the this MCU MCU. MCU Location Type the location of the MCU (address or any description).
Page 536 Specifies the version, either Version 1 2 or 3 of the traps being sent to the IP Host. Polycom software supports the standard SNMP version 1 and 2 traps, which are taken from RFC 1215, convention for defining traps for use with SNMP.
Page 537 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Depending on the SNMP Trap Version selected, one of the two following New Trap Destination dialog boxes opens. 12 Define the following parameters: SNMPv3 - Traps Field Description Version IP Address Enter the IP address of the SNMP trap recipient.
Page 538 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide SNMPv3 - Traps (Continued) Field Description Version User Name Enter the name of the user who is to have access to the trap. Engine ID Enter an Engine ID to be used for the Trap.
Page 539 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The SNMP Properties – Security dialog box opens. This dialog box is used to define whether the query sent to the MCU is sent from an authorized source. When the “Accept SNMP packets from all Hosts” is disabled, a valid query must contain the appropriate community string and must be sent from one of the Manager terminals whose IP address is listed in this dialog box.
Page 540 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 15 Define the following parameters: SNMP - Security Field Description Send Authentication Select this check box to send a message to the SNMP Manager Versions Trap when an unauthorized query is sent to the MCU. When cleared, no 1 &...
Page 541: Audible Alarms
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Accepted Host IP Address dialog box opens. 17 Enter the IP Address of the Manager terminal from which valid queries may be sent to the MCU, and then click OK. Click the Add button to define additional IP Addresses.
Page 542: Stop Repeating Message
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Audible Alarm Permissions Option Operator Administrator   User Customization  Download Audible Alarm File   Stop Repeating Alarms Stop Repeating Message The Collaboration Server User can stop playing the audible alarm at any time. If more than one audible alarm has been activated, all activated alarms are immediately stopped.
Page 543: Replacing The Audible Alarm File
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 2 Define the following parameters: Audible Alarm - User Customization Options Option Description Enable Audible Alarm Select this check box to enable the Audible Alarm feature and to define its properties. When this check box is cleared, the Audible Alarm functionality is disabled.
Page 544: Multilingual Setting
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Download Audible Alarm File window opens. 2 Click the Browse button to select the audio file (*.wav) to download. The Open dialog box opens. 3 Select the appropriate *.wav file and then click the Open button.
Page 545: Banner Display And Customization
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Multilingual Setting dialog box is displayed. 2 Click the check boxes of the languages to be available for selection. 3 Click OK. 4 Log out from the Collaboration Server Web Client and Log in for the customization to take effect.
Page 546: Guidelines
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Banner Configuration dialog box allows the administrator to select a Login Banner from a drop-down menu. One of the following Login Banners can be selected: ● Non-Modifiable Banners  Sample 1 ...
Page 547: Sample 2 Banner
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide − The USG routinely intercepts and monitors communications on this IS for purposes including, but not limited to, penetration testing, COMSEC monitoring, network operations and defense, personnel misconduct (PM), law enforcement (LE), and counterintelligence (CI) investigations.
Page 548: Customizing Banners
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Customizing Banners The Login and Main Screen banners can be customized to display conference information, assistance information or warning text. To customize the banners: 1 In the Collaboration Server menu, click Setup > Customize Display Settings > Banners Configuration.
Page 549: Banner Display
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Banner Display Login Screen Banner The Login screen banner can display any text, for example the terms and conditions for system usage. The user must acknowledge that the information was read and click the Accept button to proceed to the Login...
Page 550: Software Management
● A System Backup file from one system can be restored on another system. This applies only to one RealPresence Collaboration Server 800s/Virtual Edition system to another. Do not use a backup file from the RealPresence Collaboration Server 800s/Virtual Edition on any other model.
Page 551: Using Software Management
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Using Software Management To backup configuration files: 1 On the Collaboration Server menu, click Administration > Software Management > Backup Configuration. The Backup Configuration dialog box opens. 2 Click the Browse button.
Page 552: Ping The Collaboration Server
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Ping the Collaboration Server The Ping administration tool enables the Collaboration Server Signaling Host to test network connectivity by Pinging IP addresses. Guidelines ● The IP addressing mode can be either IPv4 or IPv6.
Page 553: Notification Settings
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Notification Settings The Collaboration Server can display notifications when: ● A new Collaboration Server user connects to the MCU. ● A new conference is started. ● Not all defined participants are connected to the conference or when a single participant is connected.
Page 554 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Notification Settings Parameters (Continued) Field Description Conference Not Full The conference is not full and additional participants are defined for the conference. Welcome Message A welcome message after user/administrator logon. Active Alarms Update Updates you of any new alarm that occurred.
Page 555: Logger Diagnostic Files
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Logger Diagnostic Files The Logger utility is a troubleshooting tool that continually records MCU system messages and saves them to files in the MCU hard drive. For each time interval defined in the system, a different data file is created.
Page 556 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● Date and Time of first message ● Date and Time of last message ● File size ● Special information about the data, such as Startup File name structure: Log_SNxxxxxxxxxx_FMDddmmyyy_FMThhmm_LMDddmmyyyy_LMThhmm_SZxxxxxxxxxx_SUY.log File name format: ●...
Page 557: Information Collector
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 4 Click the Retrieve Files button. The log files (in *.txt format) are saved to the defined directory and a confirmation caption box is displayed indicating a successful retrieval of the log files.
Page 558: Using The Information Collector
RAM (involves only a small amount of information where the RAM size is 1/2 a gigabyte). The zipped file (info.tgz) can be opened with the following applications: WinRAR and WinZip. The entire zipped file is then sent to Polycom’s Network Systems Division for analysis and troubleshooting. Using the Information Collector When the Information Collector is used the following steps are performed: ●...
Page 559: Step 2: Saving The Compressed File
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 3 In the From Time and Until Time fields, use the arrow keys to define the time range of the data files to be included in the compressed file. If logs are being collected in order to troubleshoot a specific issue, it is important that the date and time range include the time and date in which the issue occurred.
Page 560: Auditor Files
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Auditor operates in real time, recording all administration activities and login attempts from the following Collaboration Server modules: ● Control Unit ● Shelf Manager For a full list of monitored activities, see Audit Events The Auditor must always be active in the system.
Page 561 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Auditor Files dialog box is displayed. The Auditor Files dialogue box displays a file list containing the following file information:  Name  Size (Bytes)  First Message – date and time of the first audit event in the file ...
Page 562: Auditor File Viewer
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 3 Click Retrieve Files. The selected files are copied to the selected directory on the workstation. To open the file in the Auditor File Viewer: ● Double-click the file. Auditor File Viewer The Auditor File Viewer enables Auditors and Administrators to view the content of and perform detailed analysis on auditor event data in a selected Auditor Event File.
Page 563 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide If you previously double clicked an Auditor Event File in the Auditor Files list, that file is automatically opened. The following fields are displayed for each event: Auditor Event Columns Field Description Event ID The sequence number of the event generated by the Collaboration Server.
Page 564 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Auditor Event Columns (Continued) Field Description Event Type Auditor events can be triggered by: • • HTTP • Collaboration Server Internal Event Event The process, action, request or transaction that was performed or rejected.
Page 565: Audit Events
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Audit Events Alerts and Faults Alerts and Faults that are recorded by the Auditor. Alerts and Faults recorded by the Auditor Event Attempt to exceed the maximum number of management session per user Attempt to exceed the maximum number of management sessions per system Central Signaling indicating Recovery status.
Page 566: Transactions
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Alerts and Faults recorded by the Auditor (Continued) Event Polycom default User exists. Private version is loaded. Restoring Factory Defaults. Secured SIP communication failed. Session disconnected without logout SSH is enabled. System Configuration modified.
Page 567 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Transactions recorded by the Auditor (Continued) Transaction TRANS_MCU:CREATE_DIRECTORY TRANS_MCU:FINISHED_TRANSFER_VERSION TRANS_MCU:LOGIN TRANS_MCU:LOGOUT TRANS_MCU:REMOVE_DIRECTORY TRANS_MCU:REMOVE_DIRECTORY_CONTENT TRANS_MCU:RENAME TRANS_MCU:RESET TRANS_MCU:SET_PORT_CONFIGURATION TRANS_MCU:SET_RESTORE_TYPE TRANS_MCU:SET_TIME TRANS_MCU:TURN_SSH TRANS_MCU:UPDATE_KEY_CODE TRANS_OPERATOR:CHANGE_PASSWORD TRANS_OPERATOR:DELETE_OPERATOR TRANS_OPERATOR:NEW_OPERATOR TRANS_SNMP:UPDATE Polycom®, Inc.
Page 568: Activex Bypass
Installing ActiveX To install ActiveX components on all workstations in the network: 1 Download the MSI file EMA.ClassLoaderInstaller.msi from the Polycom Resource Center. The MSI file contains installation scripts for both .NET Framework and .NET Security Settings. 2 Create a text file to be used during the installation containing the IP addresses of all the Collaboration Server systems (both control unit and Shelf Management IP addresses) that each workstation in the network is to connect to.
Page 569: Resetting The Collaboration Server 800S
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Resetting the Collaboration Server 800s These instructions are applicable to the RealPresence Collaboration Server 800s only. System Reset saves system configuration changes and restarts the system with the latest settings. To reset the RMX: 1 In the RMX Management pane, click the Hardware Monitor button.
Page 570 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The VMware vSphere Client login window opens. 2 In the IP address / Name field, enter the IP Address or the name of the vSphere host. 3 Enter the User Name and password by either: a In the User name field, enter the user name of the with which you will log in to the vSphere host.
Page 571 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The VMware vSphere Client opens. 5 In the Inventory Panel, click the Datastore that houses the MCU. Polycom®, Inc.
Page 572: Upgrading And Downgrading
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 6 Right-click on the MCU virtual machine, then click Power > Restart Guest The virtual machine and the MCU instance restart. DO NOT click Reset. Doing so may corrupt the Virtual Machine.
Page 573 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Backup Configuration dialog box opens. 2 Click the Browse button. The Browse To File dialog box opens. 3 Select the Backup Directory Path and then click Backup. When the RealPresence Collaboration Server backs up the current configuration, if any changes occur immediately or during the request, then additional changes are not registered.
Page 574 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 6 Either type your vSphere User Name and Password or select Use Windows sessions credentials. 7 Click Login. The VMware vSphere Client is displayed. 8 In the Inventory Panel, select the Datastore that houses the MCU.
Page 575 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 9 Right-click the MCU virtual machine, then click Power > Shut Down Guest. 10 When VM turns blue, the virtual machine has shut down. Polycom®, Inc.
Page 576 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 11 When the MCU has shut down, click the Summary tab. 12 Under Resources, right-click the datastore, and click Browse Datastore. The Browse Datastore window appears. Polycom®, Inc.
Page 577 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 13 In the Folders tab, select the folder whose name matches that of the MCU. If the same name has been used multiple times, there will be multiple folders with an underscore and a number appended to the name.
Page 578 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 16 If the Upload/Download Operation Warning window appears, click Yes. If it does not appear, proceed to step The file downloads. 17 Open the file in any plain text editor. 18 Locate the line that starts with uuid.bios.
Page 579 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 22 Right-click the MCU, and select Delete from Disk. The Confirm Delete window appears. 23 Click Yes. 24 On the vSphere Client menu, select File > Deploy OVF Template. The Deploy OVF Template wizard opens to the Source page.
Page 580 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 25 Click Browse. The Open dialog box appears. 26 Browse to the new OVA file. Polycom®, Inc.
Page 581 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 27 Either double-click on the OVA file or click on the file, then click Open. 28 Click Next. Polycom®, Inc.
Page 582 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The OVF Template Details page is displayed. 29 Click Next. The Name and Location page is displayed. Polycom®, Inc.
Page 583 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 30 In the Name field, type the same name previously used for the MCU. 31 Click Next. The Disk Format page is displayed. Polycom®, Inc.
Page 584 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 32 Select Thin Provision, then click Next. The Network Mapping page is displayed. Polycom®, Inc.
Page 585 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 33 Select the appropriate network mappings, then click Next. Polycom®, Inc.
Page 586 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Ready to Complete page is displayed. 34 Verify that Power on after deployment is not selected. 35 Confirm that all the settings are correct, then click Finish. The vSphere Client deploys the OVF file.
Page 587 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide When the deployment is complete the following window appears: 36 Click Close. 37 In the Inventory Panel, select the Datastore that used to house the MCU. 38 Click the Summary tab. 39 Under Resources, right-click the datastore, and click Browse Datastore.
Page 588 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Browse Datastore window appears. 40 In the Folders tab, select the folder whose name matches that of the MCU. The folder name will have an underscore and a number at the end.
Page 589 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Browse For Folder window appears. 42 Browse to a location and click OK. The Upload/Download Operation Warning window may appear. 43 If the Upload/Download Operation Warning window appears, click Yes. If it does not appear, proceed to step The file downloads.
Page 590 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 47 Replace that line with the line saved in the other text file. 48 Add the following as a separate line to the file, including the quotation marks: uuid.action = “keep” 49 Save and close the file.
Page 591 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Upload Items window appears. 53 Navigate to where you saved the “.vmx” file in step , select it, then click Open. The Upload/Download Operation Warning window may appear. 54 If the Upload/Download Operation Warning window appears, click Yes.
Page 592 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 57 Right-click the MCU virtual machine, then click Power > Power On. After a few minutes, the MCU turns on. 58 Start the Collaboration Server Web Client application on the workstation. a In the browser’s address line, enter the IP address of the Control Unit in the format: http://<Control Unit IP Address>:8080...
Page 593: Upgrading Or Downgrading The Realpresence Collaboration Server 800S/Virtual
These instructions are applicable to the RealPresence Collaboration Server 800s only. To upgrade or downgrade the RealPresence Collaboration Server 800s: 1 Inset the Polycom USB key that came with the RealPresence Collaboration Server 800s into your computer. The Polycom Documentation window is displayed.
Page 594 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide a The Polycom Documentation option is automatically selected. Click OK. In Windows 7: b Select Open Folder to view files using Windows Explorer. c Double-click the index.hta file. The Language Menu is displayed, offering a choice of several languages.
Page 595 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 3 Read the agreement and click the Accept Agreement button. 4 In the Product Type dialog box, select RealPresence Collaboration Server 800s. 5 In the Initial Setup Utility dialog box, click the Upgrade / Downgrade link.
Page 596 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Collaboration Server Software Version Alignment Application dialog box is displayed. 6 Click Open. Polycom®, Inc.
Page 597 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 7 Navigate to the folder where the upgrade or downgrade software you have downloaded is saved and click Open. The software file is displayed in the Select the path where the downloaded version is located box.
Page 598 9 Make sure the correct version is selected in the Selected Version dropdown box and click OK. 10 Remove the USB key from the PC workstation. 11 Insert the USB key in any USB port of the RealPresence Collaboration Server 800s. 12 Turn off the Collaboration Server, then turn it On.
Page 599: Modifying System Flags
The System Flags dialog box opens. 2 In the flags listed in the MCMS_PARAMETERS_USER Flags MCMS_PARAMETERS_USER tab, the table can be modified. 3 To modify a flag value, double-click or select the flag and click the Edit Flag button. Polycom®, Inc.
Page 600 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 4 In the New Value field, enter the flag’s new value. 5 Click OK to close the Update Flag dialog box. 6 Repeat steps 2–4 to modify additional flags. 7 Click OK to close the System Flags dialog box.
Page 601 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Flag Description CONTENT_SPEAKER_INTRA_S This flag controls the requests to refresh (intra) the content sent from UPPRESSION_IN_SECONDS the Collaboration Server system to the content sender as a result of refresh requests initiated by other conference participants.
Page 602 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Flag Description ENFORCE_SAFE_UPGRADE Applicable to the RealPresence Collaboration Server 800s only. When set to YES this flag enables the Collaboration Server system to notify users when an incorrect version upgrade/downgrade or upgrade/downgrade path is selected.
Page 603 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Flag Description GK_MANDATORY_FOR_CALLS_ If set to YES, a gatekeeper is required to perform H.323 outgoing calls. If a gatekeeper is not configure on the Collaboration Server, the calls will fail. If set to NO (default), gatekeeper is not required to dial out to H.323 participants and calls can be dialed out with or without a gatekeeper.
Page 604 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Flag Description ITP_CROPPING If the conference is set to TelePresence mode, cropping of the image is done according to this flag value: • ITP (default) - Cropping is done as follows:  Left/right sides: no cropping ...
Page 605 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Flag Description IVR_MESSAGE_VOLUME The volume of IVR messages varies according to the value of this flag. Possible value range: 0-10 (Default: 6). 0 – disables playing the IVR messages 1 – lowest volume 10 –...
Page 606 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Flag Description MAX_CP_RESOLUTION The MAX_CP_RESOLUTION flag value is applied to the system during First Time Power-on and after a system upgrade. The default value is HD720. All subsequent changes to the Maximum CP Resolution of the system are made using the Resolution Configuration dialog box.
Page 607 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Flag Description MIN_PASSWORD_LENGTH The length of passwords. Possible value: between 0 and 20. 0 means this rule is not enforced. MIN_PWD_CHANGE_FREQUEN Defines the frequency with which a user can change a password.
Page 608 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Flag Description NUMERIC_CHAIR_PASS_MAX_L The maximum number of digits that the user can enter when manually assigning a password to the chairperson. Range: 0 – 16 Default: 16 NUMERIC_CHAIR_PASS_MIN_L Defines the minimum length required for the Chairperson password.
Page 609 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Flag Description PAL_NTSC_VIDEO_OUTPUT When set to AUTO (default), the video output sent by the Collaboration Server is either PAL or NTSC format, depending on the current speaker in the layout. This ensures full synchronization between the frame rate of the speaker and the video encoder, ensuring smoother video.
Page 610 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Flag Description SESSION_TIMEOUT_IN_MINUT If there is no input from the user or if the connection is idle for longer than the number of minutes specified by this flag, the connection to the Collaboration Server is terminated.
Page 611: Manually Adding And Deleting System Flags
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Flag Description TERMINATE_CONF_AFTER_CH From Version 8.1, this flag’s functionality is replaced by the Terminate AIR_DROPPED Conference after Chairperson Drops check box in the Profile - IVR dialog box. In versions prior to 8.1, if YES, sets conferences to automatically terminate if the Chairperson disconnects from the conference.
Page 612 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 3 In the Value field enter the flag value. The flags in the Manually Added, Modified, Deleted System Flags table can be manually added to the MCMS_PARAMETERS_USERS tab. 4 Click OK to close the New Flag dialog box.
Page 613 This flag is used to control the system behavior in an environment OR_LYNC where some Lync clients use the Polycom CCS plug-in and some do not. When set to NO (default), Content is sent to all Lync clients over the video channel, including those with the plug-in installed, even when the Send Content to Legacy Endpoints is disabled.
Page 614 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description CFG_KEY_ENABLE_FLOW_CO Used to enable or disable sending a re-INVITE to endpoints to adjust NTROL_REINVITE their data rate. When set to YES, re-INVITE is used for endpoints that do not support flow control in SIP using either the Information or RTCP Feedback mechanisms.
Page 615 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description DETECT_SIP_EP_DISCONNEC The flag value indicates the amount of time in seconds to wait for an T _TIMER RTCP or RTP message to be received from the endpoint. When the...
Page 616 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description ENABLE_CISCO_GK When set to YES, it enables the use of an identical prefix for different Collaboration Servers when registering with a Cisco MCM Gatekeeper.
Page 617 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description ENABLE_MS_FEC Enables the Microsoft FEC (Forward Error Correction) support for RTV. Range: Auto/No Default: Auto When set to Auto, FEC support is enabled. FEC uses the DV00 option (DV=00 - one FEC per frame using XOR).
Page 618 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description ENABLE_TEXTUAL_CONFEREN Set the value of this flag to NO to disable Text Indication. This setting is CE_STATUS recommended for MCUs running Telepresence conferences. Default: YES.
Page 619 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description FADE_IN_FADE_OUT Not supported from version 8.1 FORCE_1X1_LAYOUT_ON_CAS When set to YES, the cascaded link is automatically set to Full Screen CADED_LINK_CONNECTION (1x1) in CP conferences forcing the speaker in one cascaded conference to display in full window in the video layout of the other conference.
Page 620 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description FORCE_STATIC_MB_ENCODIN This flag supports Tandberg MXP mode of sending and receiving video by IP endpoint in HD 720p resolution and Video Quality set to Motion.
Page 621 Set the flag to YES to enable the telepresence features in the Conference Profile (provided that the appropriate License is installed). LAN_REDUNDANCY Applicable to the RealPresence Collaboration Server (RMX) 800s only. Enables Local Area Network port redundancy. Default: NO Range: YES / NO...
Page 622 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description MANAGE_TELEPRESENCE_RO Determines whether the MLA or the RMX controls the Room Switch OM_SWITCH_LAYOUTS Telepresence Layouts. • When set to NO, the RMX does not manage Telepresence Room Switch Layouts and they continue to be managed by the MLA.
Page 623 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description MS_CAC_AUDIO_MIN_BR The minimum bit rate for audio using the Microsoft CAC (Call Admission Control) protocol. When the bit rate is lower than the MS_CAC_AUDIO_MIN_BR, the call is not connected.
Page 624 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description OCSP_RESPONDER_TIMEOUT Determines the number of seconds the RMX is to wait for an OCSP response from the OCSP Responder before failing the connection. Network latency or slow WAN links can cause login problems when logging in to the RMX’s Management Network.This System Flag’s...
Page 625 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description PRESERVE_PARTY_CELL_ON_ Used to prevent reassignment of cells in a forced layout that were FORCE_LAYOUT assigned to endpoints that have disconnected, paused their video, or have been removed from the conference.
Page 626 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description REMOVE_H323_EPC_CAP_TO_ Used to disable EPC protocol. Use of Polycom’s proprietary protocol, NON_POLYCOM_VENDOR High Profile, EPC, may result in interoperability issues when used with other vendors’ endpoints. Possible values: YES / NO...
Page 627 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description RTCP_FLOW_CONTROL_TMMB Enables/disables the SIP RTCP flow control parameter. R_ENABLE Default: YES RTCP_FLOW_CONTROL_TMMB Modifies the interval (in seconds) of the TMMBR (Temporary Maximum R_INTERVAL Media Stream Bit Rate) parameter for SIP RTCP flow control.
Page 628 The system flag must be added and set to NO when Siemens phones (Openstage and ODC WE) are used in the environment as they do not support SRTP with MKI. • Polycom endpoints function normally regardless of the setting of this flag. Default: YES SEND_WIDE_RES_TO_IP When set to YES (default), the Collaboration Server sends wide screen resolution to IP endpoints.
Page 629 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description SIP_BFCP_DIAL_OUT_MODE Controls BFCP’s use of UDP and TCP protocols for dial-out SIP Client connections according to its value: • AUTO (Default) If SIP Client supports UDP, TCP or UDP and TCP: - BFCP/UDP is selected as Content sharing protocol.
Page 630 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description SIP_FORMAT_GW_HEADERS_F Controls whether the RMX adds special gateway prefix and postfix OR_REDCOM characters to the user portion of the SIP URI expressed in the “From”...
Page 631 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description TCP_RETRANSMISSION_TIME The number of seconds the server will wait for a TCP client to answer a call before closing the connection. Default = 5 (seconds)
Page 632: Manually Adding Flags To The Cs_Module_Parameters Tab
Possible values: 0 (Default) - Sets the H.323 index timer to Polycom proprietary. 1 - Sets the H.323 index timer based on the H.323 Standard recommendation. Note: For homologation and certification testing, this flag must be set to 1.
Page 633: Deleting A Flag
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Manually Added CS_MODULE_PARAMETERS System Flags Flag Description SIP_TCP_TLS_TIMER Determines the timeout characteristics of SIP TCP TLS connections. Format: SIP_TCP_TLS_TIMERS = <string> The string contains the following parameters: Ct - Timeout of TCP CONNECT operation (seconds)
Page 634 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Default Auto Layouts PREDEFINED_AUTO_LAYOUT_ Flag Name: (n = Number of Participants) Default Value Possible Values CP_LAYOUT_1X1 CP_LAYOUT_1X1 CP_LAYOUT_1X1 CP_LAYOUT_1X2 CP_LAYOUT_1X1 CP_LAYOUT_1X2HOR CP_LAYOUT_1x2VER CP_LAYOUT_1X2VER CP_LAYOUT_2X2 CP_LAYOUT_2X1 CP_LAYOUT_2X2 CP_LAYOUT_1P2HOR CP_LAYOUT_1P5 CP_LAYOUT_1P2HOR_UP CP_LAYOUT_1P5 CP_LAYOUT_1P2VER CP_LAYOUT_1P7...
Page 635: Legacy_Ep_Content_Default_Layout Flag Values
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Example: The following table illustrates the effect of modifying the PREDEFINED_AUTO_LAYOUT_5 flag in conferences with fewer or more participants than the number of windows selected in the default layout. Example of Predefined Auto Layouts...
Page 636: Cs_Enable_Epc Flag
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Legacy Endpoint Content Default Layout Flag Values Layout Flag Value CP_LAYOUT_1X2VER CP_LAYOUT_2X1 CP_LAYOUT_1P2HOR CP_LAYOUT_1P2HOR_UP CP_LAYOUT_1P2VER CP_LAYOUT_2X2 CP_LAYOUT_1P3HOR_UP CP_LAYOUT_1P3VER CP_LAYOUT_1P4HOR_UP CP_LAYOUT_1P4HOR CP_LAYOUT_1P4VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_1P8UP CP_LAYOUT_1P8CENT CP_LAYOUT_1P8HOR_UP CP_LAYOUT_3X3 CP_LAYOUT_2P8 CP_LAYOUT_1P12 CP_LAYOUT_4X4 CS_ENABLE_EPC Flag Endpoints that support People+Content may require a different signaling (for example, FX endpoints).
Page 637: Guidelines
Reservations, and Meeting Rooms will not change and they can be activated using the existing passwords. Only new conferencing entities will be affected by the change. Do not enable this option in an environment that includes a Polycom DMA system. Enabling the Automatic Generation of Passwords...
Page 638 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Flag Description NUMERIC_CHAIR_PASS_MIN_LEN Enter the minimum number of characters required for chairperson passwords. Possible values: 0 – 16. 0 (default) means no minimum length. However this setting cannot be applied when the Collaboration Server is in Ultra Secure Mode.
Page 639: Viewing The Status Of The Hardware Components
RealPresence Collaboration Server 800s Hardware Monitoring The status and properties of the MCU hardware components can be viewed and monitored in the Hardware Monitor list pane. Viewing the Status of the Hardware Components The Hardware Monitor pane displays the hardware component, its present status, temperature and voltage.
Page 640: Hardware Monitor Toolbar
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Hardware Monitor Toolbar The following buttons appear in the toolbar of the Hardware Monitor: Button Name Description System Reset Resets and restarts the system. Resetting saves settings and information that you changed in the system, i.e. IP Services, etc...
Page 641 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide To view the MCU Properties: 1 In the Hardware Monitor pane, either double-click or right-click and select Properties for RealPresence Collaboration Server, slot 4. The following information is displayed: MCU Properties - General Info...
Page 642: Fan Properties
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 2 Click the Active Alarms tab to view alarms related to the RealPresence Collaboration Server, i.e. temperatures, CPU usage, memory usage, voltages and main power sensors. The Active Alarms dialog box displays fields that relate to faults and errors detected on the RealPresence Collaboration Server by sensors.
Page 643 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide To access the Fan properties: » In the Hardware Monitor pane, either double-click or right-click and select Properties for FANS. FANS Properties - General Info Field Description General Settings Min. Speed Level (rpm) The minimum speed level of the fans.
Page 644: Diagnostics
Diagnostics Your system comes with a Hardware Diagnostics USB memory stick. If required for troubleshooting, Polycom Global Services personnel may ask you to run hardware diagnostics. The appliance will not be operational during the running of diagnostics. The following are required to run the diagnostics: ●...
Page 645 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 3 Insert the USB memory stick containing the hardware diagnostics utility into any of the system’s USB ports. 4 Turn on the Collaboration Server. The server boots up. 5 Press F11. Polycom®, Inc.
Page 646 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Boot Manager Main Menu loads. 6 Select Bios Boot Menu. The Bios Boot Manager is displayed. 7 Using the Up/Down arrows go to Hard drive C:. A window will display showing two options.
Page 647 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 8 Select Front USB. If the USB memory stick is inserted into the back of the server this option will be called Back USB. The Collaboration Server loads the hardware diagnostics utility.
Page 648: Ip Disconnection Causes
The required control ports exceed the number of ports allocated to control data in fixed ports. H323 call close. No port left for videocont The required video content ports exceed the number of ports allocated to video content in fixed ports. Polycom®, Inc.
Page 649 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Disconnection Cause Description H323 call closed. Small bandwidth The gatekeeper allocated insufficient bandwidth to the connection with the endpoint. H323 call closed. No port left There are no free ports left in the IP card.
Page 650 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Disconnection Cause Description H323 call closed. Local capability wasn't The endpoint did not accept the capabilities sent by the gatekeeper. accepted by remote H323 failure Internal error occurred. H323 call closed. Remote stop The endpoint stopped responding.
Page 651 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Disconnection Cause Description SIP client error 413 The endpoint sent a SIP Client Error 413 (Request Entity Too Large) response. The server is refusing to process a request because the request entity is larger than the server is willing or able to process.
Page 652 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Disconnection Cause Description SIP not found The endpoint was not found. The server has definitive information that the user does not exist at the domain specified in the Request-URI. SIP redirection 300 A SIP Redirection 300 (Multiple Choices) response was returned.
Page 653 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Disconnection Cause Description SIP server error 505 The SIP server sent a SIP Server Error 505 (Version Not Supported) response. The server does not support, or refuses to support, the SIP protocol version that was used in the request.
Page 654 Backup of log files is required If the ENABLE_CYCLIC_FILE_SYSTEM_ALARMS is set to YES and a Cyclic File reaches a file retention time or file storage capacity limit, the user is alerted that log files need to be backed up. Polycom®, Inc.
Page 655 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Active Alarms Alarm Code Alarm Description Central signaling component failure Possible explanations: • Central signaling component failure; unit type: [NonComponent\CSMngnt\CSH323\CSSIP] • Central signaling component failure; unit type: (invalid: [NonComponent\CSMngnt\CSH323\CSSIP]) • Central signaling component failure - Invalid failure type. Unit id: [id],...
Page 656 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Active Alarms Alarm Code Alarm Description Encryption Server Error. Failed to FIPS 140 test failed while generating the new encryption key. generate the encryption key Error in external database certificate Error reading MCU time Failed to read MCU time configuration file ([status]).
Page 657 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Active Alarms Alarm Code Alarm Description Failed to connect to recording device The MCU could not connect to the defined recording device due to configuration error or network error. Failed to connect to SIP registrar Cannot establish connection with SIP registrar.
Page 658 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Active Alarms Alarm Code Alarm Description FIPS 140 failure FIPS 140 test result not received Gatekeeper failure Possible reasons for the Gatekeeper failure: • Failed to register to alternate Gatekeeper. • Gatekeeper discovery state.
Page 659 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Active Alarms Alarm Code Alarm Description Hot Backup: Master-Slave Possible reasons: configuration conflict. • When both the MCUs are configured as Master or as Slave • The slave Collaboration Server is defined with the same IP as the Master.
Page 660 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Active Alarms Alarm Code Alarm Description License not found Possible causes: • The Central Signaling component could not find the IP Services after startup. • During Startup, the resources did not get the License required to utilize their Units.
Page 661 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Active Alarms Alarm Code Alarm Description Password expiration warning Please install a newer version Port configuration was modified Power off Power Problem Level Critical Power Problem Level Major Product activation failure Assign a new activation key.
Page 662 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Active Alarms Alarm Code Alarm Description Security mode failed. Certificate has expired. Security mode failed. Certificate host name does not match the Collaboration Server host name. Security mode failed. Certificate is about to expire.
Page 663 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Active Alarms Alarm Code Alarm Description SIP TLS: Registration server not This alarm is displayed when the Collaboration Server does not receive a responding response from the OCS to the registration request in the expected time frame.
Page 664 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Active Alarms Alarm Code Alarm Description The Log file system is disabled because of high system CPU usage The MCCF channel is not connected The software contains patch(es) The software contains patch(es).
Page 665 In addition, to enable compatibility for applications that were written for the MGC family, the unformatted file contains fields that were supported by the MGC family, but are not supported by the Collaboration Server, whereas these fields are omitted from the formatted file. Polycom®, Inc.
Page 666: The Conference Summary Record
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Conference Summary Record The conference summary record (the first record in the unformatted CDR file) contains the following fields :Conference Summary Record Fields Field Description File Version The version of the CDR utility that created the file.
Page 667: Event Records
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description GMT Offset The time zone difference between Greenwich and the Collaboration Server’s physical location in hours and minutes. Together with the GMT Offset Sign field the GMT Offset field is used to define the Collaboration Server local time.
Page 668: Event Types
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Event Types The table below contains a list of the events that can be logged in the CDR file, and indicates where to find details of the fields that are specific to that type of event.
Page 669 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Event Code Event Name Description BILLING CODE A billing code was entered by a participant using DTMF codes. For more information about the fields, see Event Fields for Event 20 - BILLING CODE.
Page 670 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Event Code Event Name Description USER ADD A user added a participant to the conference during the conference. PARTICIPANT For more information about the fields, see Event Fields for Events 10, 101, 105 - DEFINED PARTICIPANT, USER ADD PARTICIPANT, USER UPDATE PARTICIPANT.
Page 671 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Event Code Event Name Description OPERATOR The Collaboration Server User moved the participant from the Operator ATTEND PARTY conference to another conference. For more information, see Event Fields for Events 108, 112 - OPERATOR...
Page 672: Event Specific Fields
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Event Code Event Name Description 2106 USER UPDATE Additional information about a USER UPDATE PARTICIPANT event. PARTICIPANT For more information about the fields, see Event Fields for Event 2011 - CONTINUE 2...
Page 673 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Event Fields for Event 1 - CONFERENCE START Field Description Dial-Out Manually Indicates whether the conference was a dial-out manually conference or not. Currently the only value is: 0 - The conference was not a dial-out manually conference, that is, the MCU initiates the communication with dial-out participants, and the user does not need to connect them manually.
Page 674 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description QCIF Frame Rate The QCIF frame rate: Currently the only value is:  255 - Auto LSD Rate Not supported. Always contains the value 0. HSD Rate Not supported. Always contains the value 0.
Page 675 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description Cascade Mode The cascading mode. Currently the only value is: 0 - None Master Name Not supported. This field remains empty. Minimum Number The number of participants for which the system reserved resources. Additional participants of Participants may join the conference without prior reservation until all the resources are utilized.
Page 676 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description Conference IVR The name of the IVR Service assigned to the conference. Service Note: If the name of the IVR Service contains more than 20 characters, it will be truncated to 20 characters.
Page 677 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Event Fields for Event 6001 - CONFERENCE START CONTINUE 5 Field Description Encryption Indicates the conference encryption setting, as follows: 0 - The conference is not encrypted.  The conference is encrypted.
Page 678 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description Call Disconnection The disconnection cause. For more information about possible values, see Disconnection Cause Cause Values. Q931 Disconnect If the disconnection cause is “No Network Connection” or “Participant Hang Up”, then this Cause field indicates the Q931 disconnect cause.
Page 679 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description T.120 MCS Board Not supported. Always contains the value 0. T.120 MCS Unit ID Not supported. Always contains the value 0. H.323 Board ID Not supported. Always contains the value 0.
Page 680 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description Default Number Note: This field is only relevant to ISDN/PSTN participants. Type The type of telephone number, as follows: 0 - Unknown 1 - International 2 - National 3 - Network specific...
Page 681 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description Video Protocol The video protocol used by the participant, as follows: 1 - H.261 2 - H.263 4 - H.264 255 - Auto Broadcasting The broadcasting volume assigned to the participant.
Page 682 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Event Fields for Event 2011 - DEFINED PARTICIPANT CONTINUE 2, Event 2012 - USER ADD PARTICIPANT CONTINUE 2, Event 2016 - USER UPDATE PARTICIPANT CONTINUE 2 Field Description Encryption Indicates the participant’s encryption setting as follows: 0 - The participant is not encrypted.
Page 683 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Event Fields for Events 17, 23 - H323 PARTICIPANT CONNECTED, SIP PARTICIPANT CONNECTED Field Description Participant Name The name of the participant. An empty field “” denotes an unidentified participant or a participant whose name is unspecified.
Page 684 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description Secondary Cause Note: This field is only relevant if the Participant Status is Secondary. The cause for the secondary connection (not being able to connect the video channels), as follows:...
Page 685 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description Audio Only Indicates the participant’s Audio Only setting, as follows: 0 - The participant is not an Audio Only participant 1 - The participant is an Audio Only participant 255 - Unknown Default Number Not applicable.
Page 686 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description Undefined Indicates whether are not the participant is an undefined participant, as follows: Participant 0 - The participant is not an undefined participant. 2 - The participant is an undefined participant.
Page 687 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Event Fields for Event 1001 - NEW UNDEFINED PARTY CONTINUE 1 Field Description Encryption Indicates the participant’s encryption setting as follows: 0 - The participant is not encrypted. 1 - The participant is encrypted.
Page 688 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description Failure Type The type of DTMF failure, as follows: 2 - The participant did not enter the correct conference password. 6 - The participant did not enter the correct chairperson password.
Page 689 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description Preferred Identity The identity the user sending the SIP message wishes to be used for the P-Asserted-Header field that the trusted element will insert. Event Fields for Event 30 - GATEKEEPER INFORMATION...
Page 690 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description Participant ID The identification number assigned to the participant by the MCU. Maximum Bit Rate The maximum bit rate used by the participant during the call. Maximum Resolution The maximum resolution used by the participant during the call.
Page 691 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description Secondary Cause Event Fields for Event 100 - USER TERMINATE CONFERENCE Field Description Terminated By The login name of the user who terminated the conference. Event Fields for Events 102,103, 104 - USER DELETE PARTICIPANT, USER DISCONNECT PARTICIPANT, USER...
Page 692 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE,OPERATOR ATTEND PARTY TO CONFERENCE Field Description Operator Name The login name of the operator who moved the participant to the conference.
Page 693 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description Number Type Note: This field is only relevant to dial-out, ISDN/PSTN participants. The type of telephone number, as follows: 0 - Unknown 1 - International 2 - National 3 - Network specific...
Page 694 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description Chair Not supported. Always contains the value 0. Video Protocol The video protocol, as follows: 1 - H.261 2 - H.263 3 - H.264* 4 - H.264  255 -...
Page 695: Disconnection Cause Values
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description H.323 Party Note: This field is only relevant to IP participants. Alias/SIP Party For H.323 participants, the participant alias. The alias may contain up to 512 characters. Address For SIP participants, the participant address. The address may contain up to 80 characters.
Page 696 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Value Call Disconnection Cause Participant hung up Disconnected by User Resources deficiency Password failure H323 call close. No port left for audio H323 call close. No port left for video H323 call close. No port left for FECC H323 call close.
Page 697 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Value Call Disconnection Cause H323 call close. Bad remote cap H323 call close. Capabilities not accepted by remote H323 failure H323 call close. Remote stop responding H323 call close. Master slave problem...
Page 698 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Value Call Disconnection Cause SIP client error 409 SIP gone SIP client error 411 SIP client error 413 SIP client error 414 SIP unsupported media type SIP client error 420 SIP temporarily not available...
Page 699: Mgc Manager Events That Are Not Supported By The Collaboration Server
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide MGC Manager Events that are not Supported by the Collaboration Server The following MGC Manager events are not supported by the Collaboration Server: For details of these events see the MGC Manager User’s Guide Volume II, Appendix A.
Page 700: Ad Hoc Conferencing Without Authentication
Appendix D - Ad Hoc Conferencing and External Database Authentication The RealPresence Collaboration Server 800s/Virtual Edition Ad Hoc conferencing feature enables participants to start ongoing conferences on-the-fly, without prior definition when dialing an Ad Hoc-enabled Entry Queue. The created conference parameters are taken from the Profile assigned to the Ad Hoc-enabled Entry Queue.
Page 701: Ad Hoc Conferencing With Authentication
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Ad Hoc Conference Initiation without Authentication To enable this workflow, the following components must be defined in the system: ● An Entry Queue IVR Service with the appropriate audio file requesting the Conference ID ●...
Page 702: Entry Queue Level - Conference Initiation Validation With An External
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Entry Queue Level - Conference Initiation Validation with an External Database Application Starting a new conference with external database application validation entails the following steps: Conference Initiation Validation with External Database Application...
Page 703: Conference Access With External Database Authentication
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide  Conference Information, such as the contact person name. These fields correspond to Info 1, 2 and 3 fields in the Conference Properties - Information dialog box.  Maximum number of participants allowed for the conference ...
Page 704: Conference Access Validation - All Participants (Always)
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● Independent of Ad Hoc conferencing where conference access is validated for all conferences running on the MCU regardless of the method in which the conference was started. Conference access authentication can be implemented for all participants joining the conference or for chairpersons only.
Page 705: Conference Access Validation - Chairperson Only (Upon Request)
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● If the chairperson identifier is entered, the participant is requested to enter the chairperson password. In this flow, the chairperson password is not validated with the external database application, only with the MCU.
Page 706: System Settings For Ad Hoc Conferencing And External Database Authentication
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● If the correct conference password is entered, the participant is prompted to enter the chairperson identifier key.  If no identifier is entered, the participant is connected to the conference as a standard participant.
Page 707: Authentication Settings
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Authentication Settings ● MCU Configuration Usage of an external database application for authentication (for starting new conferences or joining ongoing conferences) is configured for the MCU in the System Configuration. For details, see Configuration to Communicate with an External Database Application.
Page 708: Enabling External Database Validation For Starting New Ongoing Conferences
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The System Flags dialog box opens. 2 Modify the values of the following flags: Flag Values for Accessing External Database Application Flag Description and Value ENABLE_EXTERNAL_DB_ACCESS The flag that enables the use of the external database application.
Page 709: Enabling External Database Validation For Conferences Access
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide • Set the External Server Authentication field to Numeric ID. Enabling External Database Validation for Conferences Access The validation of the participant’s right to join an ongoing conference with an external database application is configured in the Conference IVR Service - Global dialog box.
Page 710 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ▪ Upon Request - to validate the participant’s right to join an ongoing conference as chairperson Polycom®, Inc.
Page 711 Indicates the H.263 annexes in use at the time of the last RTCP report. If the actual annexes used are other than the declared annexes in the capabilities exchange, the Faulty flag is displayed. Channel Index For Polycom Internal use only. Polycom®, Inc.
Page 712 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description RTP Statistics The number of missing packets counted by the IP card as reported Actual loss in the last RTP Statistics report. If a packet that was considered lost arrives later, it is deducted from the packet loss count. Packet loss is displayed with the following details: •...
Page 713 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description Indicates the number of packets that arrived to the IP card Fragmented fragmented (i.e., a single packet broken by the network into multiple packets). This value can indicate the delay and reordering of fragmented packets that require additional processing, but is not considered a fault.
Page 714: Management Network (Primary)
Collaboration Server’s Default Management Network or Alternate Management Network. To modify the workstation’s IP addresses: 1 On the Windows Start menu, select Settings > Network Connections. 2 In the Network Connections window, double-click the Local Area Connection that has Connected status. Polycom®, Inc.
Page 715 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide In the Local Area Connection Status dialog box, click the Properties button. 3 In the Local Area Connection Properties dialog box, select Internet Protocol [TCP/IP] > Properties. Polycom®, Inc.
Page 716 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 4 In the Internet Protocol (TCP/IP) Properties dialog box, select Use the following IP address. Polycom®, Inc.
Page 717 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 5 Enter the IP address, Subnet mask and Default gateway for the workstation. The workstation’s IP address should be in the same network neighborhood as the Collaboration Server’s Control Unit IP address.
Page 718: Connecting To The Management Network
2 Start the Collaboration Server Web Client application on the workstation, by entering the factory setting Management IP address in the browser’s address line and pressing Enter. 3 In the Collaboration Server Web Client Login screen, enter the default Username (POLYCOM) and Password (POLYCOM) and click the Login button.
Page 719: Connecting To The Collaboration Server Via Modem
8 Enter the new Control Unit IP Address in the browser’s address line, using a workstation on the local network, and press Enter to start the Collaboration Server Web Client application. 9 In the Collaboration Server Web Client Login screen, enter the default Username (POLYCOM) and Password (POLYCOM) and click the Login button.
Page 720: Procedure 3: Create A Dial-Up Connection
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● Subnet Mask – 255.255.240.0 None of the reserved IP addresses listed in Table 5-127 on page 5-10 should be used for the IP Address. Procedure 3: Create a Dial-up Connection To create a dial-up connection: This procedure is performed once.
Page 721 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 3 In the Network Connection Type box, select Connect to the Internet and click the Next button. 4 In the Getting Ready box, select Set up my connection manually and click the Next button.
Page 722 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 7 In the Phone Number to Dial box, enter the Phone Number for the modem and click the Next button. 8 In the Connection Availability box, select Anyone’s use and click the Next button.
Page 723 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 10 The Connection applet is displayed with the field values filled in as specified by the New Connection Wizard. 11 Click the Dial button to establish a connection to LAN 3 Port via the modem.
Page 724: Procedure 4: Connect To The Collaboration Server
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Procedure 4: Connect to the Collaboration Server To Connect using the RMX Manager: To use the browser: ● In the browser’s command line, enter http://<MCU Control Unit IP Address>/RmxManager.html and press Enter.
Page 725 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The RMX Manager – Welcome screen is displayed. Polycom®, Inc.
Page 726: Overview
Mode only. Overview The Polycom® Visual Communications offers high quality video and audio multipoint conferencing by integrating the Polycom network devices and endpoints into Microsoft® platforms. The Polycom® RealPresence® Collaboration Server (Collaboration Server) system can be integrated into the following Microsoft environments: ●...
Page 727: Conferencing Entities Presence
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide SIP TLS - Encryption Key Support by System Component System Component Key Generation Method Key Length (bits) Key generated by SIP Signaling 2048 Collaboration Server PFX / PEM 1024 or 2048 User...
Page 728: Ice Guidelines
For example, Enterprise A also contains a branch office, which in this example is a Polycom HDX user who is behind more than one firewall. Remote - a connection between Collaboration Server that resides within the organization and an endpoint that resides outside of the organization (on a WAN).
Page 729: Dialing Methods
For example, if company B wants to set up federation with company A and receive and send SIP calls that will be handled by the Polycom SIP signaling domain in company A, you need to add the FQDN of the...
Page 730: Environment
Communications Server environment, you need to include the FQDN of the Office Communications Server edge server as well as the SIP signaling domain for federated environment. The SIP signaling domain is the FQDN of the Polycom DMA system or a Polycom Collaboration Server system (when your deployment does not include a DMA system).
Page 731: Configuring The Office Communications Server For Collaboration Server Systems
For example, if company B wants to set up federation with company A and receive and send SIP calls that will be handled by the Polycom SIP signaling domain in company A, you need to add the FQDN of the...
Page 732 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 2 Expand the Enterprise Pools list. 3 Right-click the server pool icon, click Properties > Front End Properties. The Pool Front End Properties dialog box opens. Polycom®, Inc.
Page 733: Setting The Static Route For Collaboration Server In The Ocs
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 4 Click the Host Authorization tab. 5 Click the Add button to add the Collaboration Server as trusted host. The Add Authorized Host dialog box opens. 6 In the Add Authorized Host dialog box, enter the Collaboration Server FQDN name as defined in the DNS and will be used in the Static Routes definition.
Page 734 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 2 Click the button. The Add Static Routes dialog box opens. 3 In the Matching URI section, enter the Domain name for the Collaboration Server. Any domain name can be used. 4 In the Next hop section enter the Collaboration Server FQDN name as defined in the DNS and is used in the Host Authorization definition.
Page 735: Setting The Static Route & Trusted Host For Collaboration Server In The Load Balancer Server (Optional)
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Setting the Static Route & Trusted Host for Collaboration Server in the Load Balancer Server (Optional) If your network includes a Load Balancer server, the Collaboration Server unit must be configured as a trusted host in the Load Balancer server in the same way it is configured in the OCS.
Page 736: Configuring The Collaboration Server System
The domain name is identical to the domain name defined in the OCS Static Routes. For example, if the domain name defined in the OCS static routes is lcs2007.polycom.com and the Routing Name of the Meeting Room is 4567, the participant enters 4567@lcs2007.polycom.com.
Page 737: Setting The Numerical Dialing Method
Such configuration also enables a common dialing plan for meeting rooms across OCS and H.323 infrastructures. In an integrated environment that also includes Microsoft Exchange Server and Polycom Conferencing Add-in for Microsoft Outlook, a single number can be inserted into a calendar invitation and it will be valid for OC client endpoints and H.323 endpoints.
Page 738: Optional. Removing The Collaboration Server From The Host Authorization List
Meeting Rooms Entry Queues. For a detailed description of the configuration of the Polycom conferencing components for the integration in Microsoft Office Communications Server 2007 see the Polycom® HDX and Collaboration Server™ Systems Integration with Microsoft Office Communications Server 2007 Deployment Guide.
Page 739: Establishing A Voice Route To The Collaboration Server "Voice" Gateway
Collaboration Server is set as a voice gateway by creating a new instance of the class MSFT_SIPTrustedAddInServiceSetting. Polycom recommends using the Office Communications Server 2007 R2 Resource Kit Tools to accomplish this. To set up the Collaboration Server/DMA as a Voice Gateway:...
Page 740 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide To establish the voice route: 1 Open the OCS R2 management Console and right click on Forest and then click Properties > Voice Properties. The Office Communications Server Voice Properties dialog box opens.
Page 741 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 6 In the Target Regular Expression field enter ^ and the MCU prefix as defined in the gatekeeper. This prefix is also defined in the Collaboration Server IP Network Service. For example, if 11 is the Collaboration Server prefix defined in gatekeeper, enter ^11. The circumflex expression "^11"...
Page 742: Configuring Office Communicator Users For Enterprise Voice
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Add Route Gateway dialog box opens. 8 Select the Collaboration Server gateway address that was set up in Configuring the Collaboration Server as a Routable Gateway that is displayed in the drop down list of gateways.
Page 743 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 4 In the right pane, right-click one or more users whom you want to configure, and then select Configure users. The Welcome to the Configure Users Wizard opens. 5 On the Welcome to the Configure Users Wizard dialog box, click Next.
Page 744 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 12 Select an Enterprise Voice policy from the list. 13 Select Change location profile for selected users. 14 Select a location profile from the list, and then click Next. 15 On the Ready to Configure Users dialog box, review the settings, and then click Next.
Page 745 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 2 Right-click the endpoint and select Properties. The Properties dialog box opens. 3 Click the Communications tab. 4 Click the Telephony Settings - Configure button. The Telephony Options dialog box opens. 5 Select the Enable Enterprise Voice option.
Page 746: Starting A Conferencing Call From The Moc
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Starting a Conferencing Call from the MOC 1 In the Office Communicator application, enter the number to dial, for example, 113344. This number is composed of the Collaboration Server Prefix in the Gatekeeper (for example, 11) and the Meeting Room ID, as defined on the Collaboration Server (for example, 3344).
Page 747: Pfx Method - Creating The Security (Tls) Certificate In The Ocs And Exporting The Certificate To The Collaboration Server Workstation
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide PFX Method - Creating the Security (TLS) Certificate in the OCS and Exporting the Certificate to the Collaboration Server Workstation If you are using the PFX method to create and send the security certificate to the Collaboration Server, certificate files rootCA.pem, pkey.pem and cert.pem must be sent to the Collaboration Server unit.
Page 748 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 4 Select Create a New Certificate and click Next. The Delayed or Immediate Request window is displayed. 5 Select Send the Request immediately to an online certificate authority and click Next. The Name and Security Settings window is displayed.
Page 749 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 7 Select the Mark cert as exportable check box. 8 Click Next. The Organization Information window is displayed. 9 Enter the name of the Organization and the Organization Unit and click Next.
Page 750 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 11 Keep the default selection in the Subject alternate name field and click Next. 12 If an error message is displayed, click Yes to continue. The Geographical Information window is displayed. 13 Enter the geographical information as required and click Next.
Page 751 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 14 Ensure that the Select a certificate authority from the list detected in your environment option is selected and that the local OCS front end entity is selected. 15 Click Next. The Request Summary window is displayed.
Page 752: Retrieving The Certificate From The Ocs To Be Sent To The Collaboration Server Workstation
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 17 Select Assign certificate later and click Next (MS R2). The Certificate Wizard Completed window is displayed (MS R2). 18 Click Finish (MS R2). Retrieving the Certificate from the OCS to be sent to the Collaboration Server Workstation 1 In the OCS Enterprise Pools tree, expand the Pools list and the Server Pool list.
Page 753 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 4 Select the certificate Subject Name of the Collaboration Server and click Next. The Export Certificate window is displayed. 5 Enter the path and file name of the certificate file to be exported or click the Browse button to select the path from the list.
Page 754: Optional. Creating The Certificate Password File (Certpassword.txt)
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 8 Write down this password as you will have to manually create a password file in which this password will be displayed. Click Next. The Certificate Wizard Completed window is displayed. 9 Click Finish.
Page 755: Supporting Remote And Federated Users In Office Communications Server
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Supporting Remote and Federated Users in Office Communications Server ICE Environment To enable the remote and Federation connections the following operations must be performed: ● Create an Active Directory account for the Collaboration Server that will be used for registering and operating in the MS ICE environment ●...
Page 756 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 3 In the New User wizard, define the following parameters: Active Directory - New User Parameters for the Collaboration Server Field Description First Name Enter the name for the Collaboration Server user. This name will be used in the configuration of the ICE environment in the Collaboration Server.
Page 757: Enabling The Collaboration Server User Account For Office Communication Server
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 7 Click Next. The system displays summary information. 8 Click Finish. The new User is added to the Active Directory Users list. Enabling the Collaboration Server User Account for Office Communication Server The new Collaboration Server user must be enabled for registration with the Office Communications Server.
Page 758: Configure The Collaboration Server For Ice Dialing
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 3 In the Sign in name field, enter the Collaboration Server user name in the format SIP:rmx user name (for example sip:rmx1234) and select the domain name (for example, ilsnd.vsg.local) as entered in the New User dialog box.
Page 759: Configuring The Polycom-Microsoft Solution
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Configuring the Polycom-Microsoft Solution See the Polycom Unified Communications Deployment Guide for Microsoft Environments, “Deployment Process for Polycom Collaboration Server Systems” for detailed steps on how to deploy a Polycom Collaboration Server system for use with the video conferencing solution in Microsoft Lync Server 2010 environment.
Page 760: Media Over Tcp
Content Sharing via Polycom CSS (Content Sharing Suite) Plug-in for Lync Clients The Polycom CSS (Content Sharing Suite) Plug-in for Lync clients allows Lync clients to receive and send Content on a separate channel, without having to use the video channel. Content is transmitted using SIP BFCP.
Page 761: Modify The Collaboration Server Management Network Service To Include The Dns Server
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Modify the Collaboration Server Management Network Service to Include the DNS Server The Management Network that is defined during first entry setup does not include the definition of the DNS which is mandatory in Microsoft environment and has to be modified.
Page 762: Defining A Sip Network Service In The Collaboration Server And Installing The Security Certificate
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Management Network Properties – DNS Parameters Field Description MCU Host Name Enter the name of the MCU on the network. This name must be identical to the FQDN name defined for the Collaboration Server in the OCS and DNS.
Page 763: Configuring The Collaboration Server Ip Network Service
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The CSR Method In the CSR method, the security certificate is created as part of the SIP Server configuration in the IP Network Service configuration. Using the CSR Method, the following processes are performed: ●...
Page 764 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Default IP Service - Networking IP dialog box opens. 4 Make sure the IP Network Type is set to H.323 & SIP even though SIP will be the only call setup used with Office Communications Server 2007.
Page 765 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 6 Click the SIP Servers tab. 7 In the SIP Server, select Specify. 8 In the SIP Server Type, select Microsoft. 9 Enter the IP address of the Office Communications Server 2007 or Lync Server 2010 and the Server Domain Name as defined in the OCS/Lync Server and in the Management Network for the DNS.
Page 766 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide CSR Method - Creating the Certificate 1 Click the Create Certificate button. The Create Certificate Request dialog box is displayed. 2 Enter information in all the following fields: Create Certificate Request Field...
Page 767 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Collaboration Server creates a New Certificate Request and returns it to the Create Certificate Request dialog box along with the information the user submitted. 4 Click Copy Request to copy the New Certificate Request to the workstation’s clipboard.
Page 768 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide CSR Method - Sending the certificate After you have received the certificate from the Certificate Authority: If you have closed the IP Network Service - SIP Servers dialog box, repeat steps 1 to...
Page 769 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 7 Click OK. The MCU validates the certificate.  If the certificate is not valid, an error message is displayed.  If the certificate matches the private key, and the task is completed, a confirmation message indicating that the certificate was created successfully is displayed.
Page 770 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The Open dialog box is displayed, letting you select the certificate file(s) to send to the MCU. Depending on the method used when the certificate file(s) were created, send the certificate file(s) to the Collaboration Server according to the contents of the file set that was created: ...
Page 771: Collaboration Server System Flag Configuration
The Collaboration Server can be installed in Microsoft R2 environments. To adjust the Collaboration Server behavior to the Microsoft environment in each release, system flags must be set. To configure the system flags on the Polycom Collaboration Server system: 1 On the Collaboration Server menu, click Setup > System Configuration.
Page 772 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Additional MS Environment Flags in the Collaboration Server MCMS_PARAMETERS_USER Tab Flag Name Value and Description SIP_FREE_VIDEO_RESOURCES Default value in Microsoft environment: NO. When set to NO, video resources that were allocated to participants remain allocated to the participants as long as they are connected to the conference even if the call was changed to audio only.
Page 773: Microsoft Rtv Video Protocol Support In Cp Conferences
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Microsoft RTV Video Protocol Support in CP Conferences Microsoft RTV (Real Time Video) protocol provides high quality video conferencing capability to Microsoft OC (Office Communicator) Client endpoints at resolutions up to HD720p30. Interoperability between Polycom HDX and OCS endpoints is improved.
Page 774: Participant Settings
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Participant Settings When defining a new participant or modifying an existing participant, select SIP as the participant’s networking environment Type in the New Participant or Participant Properties - General tab. The participants Video Protocol in the New Participant or Participant Properties - Advanced tab should be left at (or set to) its default value: Auto.
Page 775: Monitoring Rtv
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Monitoring RTV RTV information is displayed in all three panes of the Participant Properties - SDP tab. Controlling Resource Allocations for Lync Clients Using RTV Video Protocol The number of resources used by the system to connect a Lync client with RTV is determined according to the conference line rate and the Maximum video resolution set in the Conference Profile.
Page 776: Threshold Hd Flag Settings Using The Rtv Video Protocol
Sharing Content via the Polycom CSS Plug-in for Lync Clients From version 8.1, Polycom CSS (Content Sharing Suite) Plug-in for Lync clients allows Lync clients to receive and send Content on a separate channel, without having to use the video channel. Content is transmitted using SIP BFCP.
Page 777: Guidelines
By configuring the system flag BLOCK_CONTENT_LEGACY_FOR_LYNC you control the system behavior in an environment where some Lync clients use the Polycom CSS plug-in and some do not. This flag must be manually added to the system configuration to change its value.
Page 778: Conference Profile Settings
Content is shared in a video switching mode. Therefore, when a Lync client connects to the conference via the Polycom CSS plug-in, the content resolution will be adjusted to the maximum content rate possible by the Lync client, up to a maximum of 720p 5fps in all line rates, even if you select a higher content rate and resolution in the Conference Profile.
Page 779 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● Under properties of the participant representing the CSS plug-in, Channel Status, audio channels are shown, but audio is not used in the plug-in. The information can be ignored. Polycom®, Inc.
Page 780 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● The properties of the Lync client are those of a video participant. However, the Content channel will show 0 as there is no content channel. Polycom®, Inc.
Page 781: Adding Presence To Conferencing Entities In The Buddy List
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Adding Presence to Conferencing Entities in the Buddy List Registration of conferencing entities (Meeting Rooms, Entry Queues and SIP Factories) with the SIP server adds these conferencing entities to the buddy list with their presence. It enables the Office Communication...
Page 782: Guidelines
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Server client or LYNC Server client users to see the availability status (Available, Offline, or Busy) of these conferencing entities and connect to them directly from the buddy list. Guidelines ● Registration with Presence of up to 100 conferencing entities to a single SIP Server is supported.
Page 783: Creating An Active Directory Account For The Conferencing Entity
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Registration with presence of conferencing entities with the SIP Server is enabled by performing the following processes: ● Creating an Active Directory Account for the Conferencing Entity. ● Enabling the Conferencing Entity User Account for Office Communication Server or Lync Server ●...
Page 784 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 3 In the New User wizard, define the following parameters: Active Directory - New User Parameters for the Collaboration Server Field Description First Name Enter the name of the conferencing entity user. This name will appear in the buddy list of the Office Communication Server or Lync server.
Page 785: Server Or Lync Server
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Enabling the Conferencing Entity User Account for Office Communication Server or Lync Server The new Conferencing Entity user must be enabled for registration with the Office Communications Server or Lync Server. To enable the Conferencing Entity User Account for Office Communication Server: 1 In the Active Directory Users and Computers window, right-click the conferencing entity user and then click Properties.
Page 786: Defining The Microsoft Sip Server In The Ip Network Service
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 8 Select the following parameters:  In Assign users to a pool field, select the required pool.  In the Generate user SIP URI, define the SIP URI of the conferencing entity using one of the following methods: ...
Page 787: Verifying The Collaboration Server Conferencing Entity Routing Name And Profile
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Selective registration is enabled by assigning a conference Profile in which registration is enabled to the conferencing entities that require registration. Assigning a conference Profile in which registration is disabled (registration check box is cleared) to conferencing entities will prevent them from registering. By default, Registration is disabled in the Conference Profile, and must be enabled in Profiles assigned to conferencing entities that require registration.
Page 788: Monitoring The Registration Status Of A Conferencing Entity In The Collaboration Server Web Client Or Rmx Manager Application
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● To ensure that the Collaboration Server meeting room or conferencing entity is properly configured for registration the following parameters must be defined:  The user name on the conferencing entity in Active Directory account must be identical to its Routing Name on the Collaboration Server.
Page 789: Conferencing Entity Properties
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Ongoing Conferences list - SIP Registration Meeting Rooms list - SIP Registration Entry Queues list - SIP Registration SIP Factories list - SIP Registration Conferencing Entity Properties Registration status is reflected in the Properties - Network Services dialog box:...
Page 790 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Ongoing conference Properties - Network Services - SIP Registration Polycom®, Inc.
Page 791: Collaboration Server Configuration For Cac Implementation
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Meeting Room Properties - Network Services - SIP Registration Entry Queue Properties - Network Services - SIP Registration Collaboration Server Configuration for CAC Implementation CAC is enabled by manually adding the flags to the system Configuration and setting their values as follows: ●...
Page 792: Conferencing Behavior
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● When Call Admission Control is enabled in the local network, by default the local the ICE channel is closed after applying CAC bandwidth management. To change and preserve the ICE channel open throughout the call: ...
Page 793: Monitoring Participant Connections
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Monitoring Participant Connections Activation of the Call Admission Control for a call can be viewed in the Participant Properties - Call Admission Control dialog box. This information applies only to dial-in participants.
Page 794: Connecting A Collaboration Server Meeting Room To A Microsoft Av-Mcu Conference
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Connecting a Collaboration Server Meeting Room to a Microsoft AV-MCU Conference Microsoft Lync users can connect an Collaboration Server Meeting Room to a conference running on the Microsoft A/V MCU. This allows Collaboration Server Lync users to connect with a conference in progress on the A/V MCU and be an active participant in the conference.
Page 795: Configuring The Collaboration Server For Federated (Ice) Dialing
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Configuring the Collaboration Server for Federated (ICE) Dialing The Collaboration Server Default IP Network Service must be configured to work with the Office Communication Server/Lync Server as the SIP Server and the Collaboration Server user defined in the Active Directory must also be defined in the Collaboration Server ICE environment parameters to enable remote dialing in a federated (ICE) environment, .
Page 796: Monitoring The Connection To The Stun And Relay Servers In The Ice Environment
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 7 Click the SIP Advanced tab. 8 In the ICE Environment field, select MS (for Microsoft ICE implementation) to enable the ICE integration. 9 In the Server User Name field, enter the Collaboration Server User name as defined in the Active Directory.
Page 797: Monitoring The Participant Connection In Ice Environment
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The system lists the ICE servers to which it is connected.It addition, the system indicates the status of the firewall detection in the Collaboration Server. Monitoring the Participant Connection in ICE Environment For each participant in the conference running in ICE environment, you can view the local and the external IP addresses and the type of connection between the Collaboration Server and the participant (remote).
Page 798 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The following connection information is displayed: Participant Properties - ICE Connection Parameters Field Description Collaboration Server IP The local IP address and port (in the format IP address:Port) of the Address Collaboration Server.
Page 799: Active Alarms And Troubleshooting
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Field Description ICE Connection Type Indicates the type of connection between the Collaboration Server and the participant in the ICE environment: • Local (or Host) - The endpoint (Remote) is on the same network as the Collaboration Server and the media connection is direct, using local addresses.
Page 800: Ice Active Alarms
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Alarm Code Alarm Description SIP TLS: Registration server not This alarm is displayed when the Collaboration Server does not receive a responding response from the OCS to the registration request in the expected time frame.
Page 801: Troubleshooting
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Active Alarm Phase Alarm Displayed When Troubleshooting ICE failure: Failed to Subscribe The Collaboration Server did subscribe with the not receive a confirmation OCS, therefore the A/V response from the OCS to the Edge Server URI was Subscription request.
Page 802: Known Issues
Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners. These additional services will help customers successfully design, deploy, optimize and manage Polycom visual communications within their UC environments.
Page 803: Collaboration With Cisco's Telepresence Interoperability Protocol (Tip)
(delay) in connections and low video quality resulting from the reformatting of video and audio content. Polycom’s solution is to allow the Collaboration Server to natively inter-operate with Cisco TelePresence Systems, ensuring optimum quality multi-screen, multipoint calls between: ● Polycom Immersive Telepresence Systems (ITP) Version 3.1.1: ...
Page 804: Deployment Architectures
 Model 1: Mixed Polycom and Cisco infrastructure at one of the companies, Cisco only infrastructure at the other.  Model 2: Polycom only infrastructure at one of the companies, Cisco only infrastructure at the other. Single Company Model - Polycom and Cisco Infrastructure...
Page 805 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Single company with Polycom and Cisco Infrastructure - Polycom endpoints using SIP Polycom endpoints can also connect to Entry Queues, Meeting Rooms and conferences using all protocols, including TIP and SIP. The following table lists components and versions of the Collaboration Server and Cisco Telepresence Systems (CTS) Integration Solution Architecture.
Page 806 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Component Version Description Cisco Unified Video MCU. Conferencing 5230 Cisco Unified 8.5, 8.6 Network-based Presence and Instant Messaging. Presence Cisco Unified 8.0, 8.5 Call distributor (ACD), interactive voice Contact Center response (IVR) and computer telephony integration (CTI).
Page 807 Telephony, desktop and room systems. • H.323 endpoints must register to the CMA or IOS gatekeeper. • Polycom SIP endpoints must register to DMA as SIP Proxy when DMA is used. • H.323 endpoints must register to the CMA or IOS gatekeeper.
Page 808: Call Flows
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Call Flows Multipoint call with DMA In this example: ● Collaboration Server prefix in the gatekeeper: 72 ● Virtual Meeting Room in DMA: 725123 ● DMA Meeting Number: Generated by DMA Polycom®, Inc.
Page 809: Multipoint Call Without Dma
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Multipoint call without DMA In this example: ● Collaboration Server prefix in the gatekeeper: 72 ● CUCM: According to its Dial Plan forwards calls with prefix 72 to the Collaboration Server Polycom®, Inc.
Page 810: Company To Company Models Using A Service Provider
● Collaboration Server ● MLA ● CMA Gatekeeper ● Polycom telephony and desktop endpoints. The roles of the Polycom components are described in the Polycom Equipment section of the Solution Architecture Components table. Company B - has deployed a Cisco solution including: ●...
Page 811 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide • Cisco telephony and desktop endpoints Company to Company via Service Provider - Model 1 Polycom®, Inc.
Page 812: Call Flow
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Call Flow Multipoint call via Service Provider - Model 1 In this example: ● Collaboration Server prefix in the gatekeeper: 72 ● Virtual Meeting Room in DMA: 725123 • DMA Meeting Number Generated by DMA...
Page 813: Multipoint Call Via Service Provider - Model 2
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Multipoint call via Service Provider - Model 2 The deployment architecture in The deployment architecture includes: shows two companies: Company A and Company B. Company A - has the same deployment architecture as shown in...
Page 814 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide The deployment architecture includes: Company A For a full description of Company A’s deployment, see Single Company Model - Polycom and Cisco Infrastructure. Differing or additional configuration requirements for each element of this deployment model are listed...
Page 815: Call Flow
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Call Flow Multipoint call via Service Provider - Model 2 In this example: ● Collaboration Server prefix in the gatekeeper: 72 ● Virtual Meeting Room in DMA: 725123 • CUCM: According to its Dial Plan forwards calls with prefix 72 to the Collaboration Server...
Page 816: Administration
Neighbored Cisco IOS and Polycom CMA Gatekeepers. The Polycom DMA system can be configured as a SIP proxy and registrar for the environment. When used as a SIP peer, the DMA system can host video calls between Cisco endpoints that are registered with the CUCM and Polycom SIP endpoints that are registered with the DMA system.
Page 817: Configuring The Cisco And Polycom Equipment
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Configuring the Cisco and Polycom Equipment MLA (Multipoint Layout Application) is required for managing CTS 3XXX layouts whether Polycom TPX, RPX or OTX systems are deployed or not. MLA is a Windows® application that allows conference administrators to configure and control video layouts for multipoint calls involving Polycom Immersive Telepresence (ITP) systems.
Page 818: Configuring The Collaboration Server
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Supported Polycom products Polycom TIP and SIP Version(s) Polycom DMA 7000 system V4.0 Polycom RealPresence Collaboration Server (RMX) 2000 and V7.6 and higher RealPresence Collaboration Server (RMX) 4000 systems Immersive Telepresence Systems: V3.0.3...
Page 819: Configuring Entry Queues And Ivr Services
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Configuring DMA If DMA is present in the configuration perform procedures Configuring DMA to route SIP calls to CUCM Configuring a Virtual Meeting Room (VMR), otherwise skip to procedure Configuring CMA to route H.323 calls to Collaboration...
Page 820: Guidelines
Guidelines ● IVR default audio files are enabled for all TIP Compatibility Modes. ● Only Polycom default Welcome slides are available. Custom Welcome slides are not supported. ● TIP-enabled endpoints can send DTMF digits to MCU. ● In an mixed TIP environment there is no support for content in cascaded conferences.
Page 821: Procedure 1: Set The Min_Tip_Compatibility_Line_Rate System Flag
● TIP  The resolution is fixed at XGA at 5fps.  Supported on HDX, Polycom ITP and Cisco CTS systems. ● The following content compatibility options are available:  Tip not enabled – CTS cannot join the conference, all other endpoints can share H.239 content.
Page 822: Procedure 2: Configuring Collaboration Server To Statically Route Outbound Sip
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Procedure 2: Configuring Collaboration Server to statically route outbound SIP calls to DMA or CUCM 1 In the IP Network Services Properties dialog box, click the SIP Servers tab. 2 In the SIP Server field, select Specify.
Page 823: Procedure 3: Configuring The Collaboration Server's H.323 Network Service To Register With Cma Gatekeeper
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Procedure 3: Configuring the Collaboration Server’s H.323 Network Service to register with CMA gatekeeper 1 In the IP Network Services Properties dialog box, click the Gatekeeper tab. 2 In the MCU Prefix in Gatekeeper field, enter the prefix that the Collaboration Server uses to register with the gatekeeper.
Page 824 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 2 In the New Profile - General tab, set the Line Rate to a value of at least that specified for the MIN_TIP_COMPATIBILITY_LINE_RATE System Flag in Procedure 1. Polycom®, Inc.
Page 825 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 3 Click the Advanced tab. 4 Select the TIP Compatibility mode according to the Content Sharing Behaviortables that are listed at the end of this procedure: Video and Content is recommended. Polycom®, Inc.
Page 826 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 5 Click the Video Quality tab. Content Settings is disabled if TIP Compatibility is set to Video and Content in the Advanced tab. Polycom®, Inc.
Page 827 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 6 Click the Video Settings tab. 7 Set the Telepresence Mode to Auto. 8 Assign the New Profile to the Meeting Room. For more information see Creating a New Meeting Room. Polycom®, Inc.
Page 828: Content Sharing Behavior
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Content Sharing Behavior The following tables list the system’s Content sharing behavior for the various combinations of TIP Compatibility mode settings and the following endpoints: Polycom Immersive Telepresence Systems (ITP) Version 3.0.3: ...
Page 829: Procedure 5: Configuring An Ad Hoc Entry Queue On The Collaboration Server If Dma Is Not Used
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide TIP Compatibility - Video & Content Content Receiver Video & Content HDX / ITP Media: H.264 HDX* / ITP Flow Control: H.323 via H.239 Content Sender SIP via BFCP TIP via Auto Collaboration * If HDX supports TIP Content.
Page 830: Procedure 6: Configuring A Meeting Room On The Collaboration Server
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 2 In the New Entry Queue or Entry Queue Properties dialog box, ensure that Ad Hoc is selected. 3 Ensure that the Entry Queue is designated as the Transit Entry Queue as described in...
Page 831: Collaboration With Microsoft And Cisco
 Video Protocol is set to Auto or at least H.264. Collaboration with Microsoft and Cisco This solution enables Polycom, Microsoft and Cisco users, each within their own environment, to participate in the same conference running on an Collaboration Server.
Page 832: Deployment Architecture
Single company with Polycom and Cisco Infrastructure - Polycom endpoints using SIP shows a company that has a mixture of Polycom, Cisco and Microsoft endpoints, room systems and telephony equipment that needs to enable multipoint calls between all its video and audio endpoints using the Collaboration Server as the conference bridge.
Page 833 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide POCN Polycom, Microsoft and Cisco Infrastructure. Solution Architecture components. .POCN Polycom, Microsoft and Cisco Infrastructure. Solution Architecture components Component Version Polycom 3.0.5 6.0.1 CMAD 5.2.3 ITP (OTX, RPX, ATX, TPX) 3.0.5 Conferencing for Outlook (PCO) 1.0.7...
Page 834 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Component Version Exchange 2010 SP2 14.2.247.5 Outlook 2007 12.0.6557.5001 SP2 Outlook 2010 14.0.6112.5000 Cisco CUCM 8.5, 8.6.2 Cisco Unified Personal communicator 8.5(2),8.5(5) Cisco Unified IP Phones 7960, 7961, 7962, 7965, 7975 CUCM 8.5 / CUCM 8.6(2) Compatible 1.7.4, 1.8.1...
Page 835: Call Flow
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Call Flow Multipoint Calls using DMA In this example: ● Endpoint registration: To either DMA, Lync or CUCM. ● DMA dial in Prefix: 72 ● Virtual Meeting Room in DMA: 725123 ● DMA Meeting Number: Generated by DMA...
Page 836: Administration
When used as a SIP peer, the DMA system can host video calls between Cisco endpoints that are registered with the CUCM, Lync Clients that are registered with the Lync Server and Polycom endpoints that are registered with the DMA system.
Page 837 Required for managing multi-screen endpoint layouts for Cisco CTS 3XXX, Polycom TPX, RPX or OTX systems. HDX and ITP 3.1.1.1 Telepresence, desktop and room systems. Endpoints • Polycom SIP endpoints must register to DMA as SIP Proxy. Microsoft Lync 2010 4.0.7577.183 Lync 2010 client 4.0.7577.405 1 CU4 Exchange 2007 8.3.213.1...
Page 838: Tip Layout Support & Resource Usage
TIP Layout Support & Resource Usage Cisco Telepresence endpoints using TIP protocol support only one (CTS 1000) or three (CTS 3000) display screens. Therefore, Polycom Telepresence endpoints will adjust their display to use one or three screens as follows: ● OTX system - works with three screens, therefore no adjustment is required and it should be set to work in room switch Telepresence Layout Mode (while avoiding zooming in/out) ●...
Page 839: Configuring The Microsoft, Cisco And Polycom Components
720p30 ports 1080p30 ports Configuring the Microsoft, Cisco and Polycom Components 1 Configure a SIP Trunk connection between the Polycom DMA system and the Cisco Unified Communications Manager (CUCM). For more information see the Polycom Unified Communications Deployment Guide for Cisco Environments, Using a Polycom DMA System as SIP Peer.
Page 840 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide iii Browse to the saved Certificate on the Workstation and click the Yes button to install the certificate. For more information see: Appendix H - Integration Into Microsoft Environments.   Polycom Unified Communications Deployment Guide for Microsoft Environments, Configuring Your Collaboration Server System for use with the Lync Server.
Page 841 FORCE_2048_FOR_PLCM_TIP - Forces a line rate of 2048kbps for all Polycom TIP-enabled endpoints connecting to the TIP-enabled Telepresence conference. NO_FORCE - No forcing is applied and Polycom TIP-enabled endpoints can connect to the TIP-enabled Telepresence conference at any line rate or resolution.
Page 842 Guide. 16 Open MLA to configure ITP Layouts MLA (Multipoint Layout Application) is required for managing CTS 3XXX layouts whether Polycom TPX, RPX or OTX systems are deployed or not. MLA is a Windows® application that allows conference administrators to configure and control video layouts for multipoint calls involving Polycom Immersive Telepresence (ITP) systems.
Page 843 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide b In the New Profile - General tab, set the Line Rate to a value of at least that specified for the MIN_TIP_COMPATIBILITY_LINE_RATE System Flag in Procedure 1: Set the MIN_TIP_COMPATIBILITY_LINE_RATE System Flag.
Page 844: Content Sharing Behavior
Content Sharing Behavior tables that are listed below. Prefer TIP is recommended if Polycom endpoints are to connect using TIP, otherwise select Video and Content. When Prefer TIP is selected Video Switching, Gathering Settings, Skins, Message Overlay, Site Names and Network Indication(s) are disabled.
Page 845: Encryption
9.0 or higher. Encryption Encryption between the RealPresence Collaboration Server 800s/Virtual Edition and a CISCO environment is supported. Media is encrypted using SRTP, while control is encrypted using SRTCP. TIP is encrypted using SRTCP. SIP is be encrypted using TLS. When upgrading, the Collaboration Server automatically creates a self-signed certificate to support encrypted communications with CISCO endpoints.
Page 846: Guidelines
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide For media encryption. the Collaboration Server will first attempt to exchange keys using DTLS. If the Collaboration Server fails to exchange keys using DTLS, SIP TLS encrypted with SDES is used to exchange media encryption keys.
Page 847 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide To enable DTLS negotiation for content encryption: 1 In a new or existing Profile, click the Advanced tab. 2 Set Encryption to either Encrypt All or Encrypt when possible. 3 Set the FORCE_ENCRYPTION_FOR_UNDEFINED_PARTICIPANT_IN_WHEN_ AVAILABLE_MODE System Flag to NO These setting will enable encrypted and non-encrypted H.323 participants to connect to encrypted or...
Page 848 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide a Click the Video Quality tab. Content Settings is disabled if TIP Compatibility is set to Video and Content in the Advanced tab. Polycom®, Inc.
Page 849: Resolution Configuration
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide b Click the Video Settings tab. c Set the Telepresence Mode to Auto/On and select the Telepresence Layout Mode. 4 Assign the New Profile to the Meeting Room. For more information see Creating a New Meeting Room.
Page 850: Endpoints
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide HD Video Resolutions for TIP calls are determined according to the following table: TIP HD Video Resolution by Line Rate Line Rate Video Resolution Line Rate >=3Mbps HD1080p30 3Mbps > Line Rate >= 936kbps HD720p30 Line Rate <...
Page 851: Operations During Ongoing Conferences
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Video and Content Endpoint Registration Lync CUCM ITP /HDX ITP /HDX ITP /HDX RTV Key is required for TIP Key is required for TIP Key is required for Dialing Method HDX and ITP HDX to •...
Page 852 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide • Main Profile - Video protocol When viewing CTS systems in the Participants list, the individual video screens and the Audio Channel (AUX) of the CTS system are listed as separate participants. The Participant list below shows a connected CTS 3000, a 3-screen system.
Page 853: Lync Participants (Rtv)
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Lync Participants (RTV) 1 In the Participant List pane double-click the participant entry. Alternatively, right-click a participant and then click Participant Properties. The Participant Properties - General dialog box opens. 2 Click the SDP tab.
Page 854: Known Limitations
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide Media Info displays RTV Channel Status parameters: Known Limitations The following may occur in the collaborative environment: ● Artifacts and ghosting may appear when Lync Clients and CTS endpoints connect to the VMR.
Page 855 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide ● Auto Layout sometimes ignored for CTS and Lync Clients calling through DMA. Frequency: Rarely. ● Content sent from HDX endpoint is received by all endpoints for 1 second before stopping. Conference is Content to Legacy enabled and TIP Compatibility is Video Only.
Page 856: Restore To Factory Security Defaults
Restoring Defaults and System Recovery The USB port of a RealPresence Collaboration Server 800s in secure mode can be used to: ● Restore the RealPresence Collaboration Server 800s to Factory Security Defaults mode (https  http). ● Perform a Comprehensive Restore to Factory Defaults ●...
Page 857 2 Click the documentation language of your choice. An End-User Licence Agreement for Polycom Software is displayed. 3 Read the agreement and click the Accept Agreement button. 4 In the Product Type window, select RealPresence Collaboration Server 800s. Polycom®, Inc.
Page 858 6 Click OK. 7 Remove the USB key from the PC workstation. 8 Insert the USB key in any USB port of the RealPresence Collaboration Server 800s. 9 Turn off the RealPresence Collaboration Server 800s, then turn it on. 10 Start the Collaboration Server Web Client application on the workstation.
Page 859: Comprehensive Restore To Factory Defaults
● CFS license information ● Management Network Service The RealPresence Collaboration Server 800s is restored to the settings it had when shipped from the factory. The Product Activation Key is required to re-configure the Management Network Service during the First Entry Configuration.
Page 860: Procedure A: Backup Configuration Files
 These files will be used to restore the system in Procedure C. BRestore to Factory Defaults  Restart the system with the configured Polycom USB key plugged into any USB port. COptional. Restore the System Configuration From the Backup ...
Page 861 2 Click the documentation language of your choice. An End-User Licence Agreement for Polycom Software is displayed. 3 Read the agreement and click the Accept Agreement button. 4 In the Product Type window, select RealPresence Collaboration Server 800s. Polycom®, Inc.
Page 862 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide 5 In the Initial Setup Utility window, click the Restore to Factory Defaults link. The Restore to Factory Security Defaults dialog box is displayed. 6 Recommended: Click the Lan Configuration check box and modify the following parameters in the utility’s dialog box using the information supplied by your network administrator.
Page 863: Procedure C: Restore The System Configuration From The Backup
7 Click OK. 8 Remove the USB key from the PC. 9 Insert the USB key in any USB port of the RealPresence Collaboration Server 800s. 10 Turn off the RealPresence Collaboration Server 800s, then turn it On. 11 Start the Collaboration Server Web Client application on the workstation.
Page 864: System Recovery Using The Recovery Dvd
RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide System Recovery Using the Recovery DVD You can use the system recovery disk to re-install the RealPresence Collaboration Server 800s/Virtual Edition application in case of system crashes or server hard disk damage Two DVDs are shipped with the RealPresence Collaboration Server 800s/Virtual Edition, the Polycom Recovery DVD, and the Dell Diagnostics DVD.
Page 865: Completing The System Configuration
8 Remove the DVD from the server and close the DVD drive. Completing the System Configuration To complete the system configuration: 1 Connect to the MCU using the default Polycom user name and Polycom password. For details, see the RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide Procedure 3: Connection to MCU 2 Enter the activation key.
Page 866 Transport Independent Bandwidth Modifier for SDP 3891 SIP Replaces header Limited support 3892 SIP Referred-by Mechanism Limited support 3984 RTP Payload format for H.264 4028 Session Timers in SIP 4145 TCP Media Transport in SDP 4566 Session Description Protocol (SDP) Polycom®, Inc.
Page 867 RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide SIP RFC Description Note 4568 SDP Security Descriptions 4573 H.224 RTP Payload (FECC) 4574 SDP Label Attribute 4582 Binary Floor Control Protocol (BFCP) 4583 SDP for BFCP 4796 SDP Content Attribute 5168...

Polycom RealPresence 800s Administrator's Manual

Quick Links

Troubleshooting

Related Manuals for Polycom RealPresence 800s

Summary of Contents for Polycom RealPresence 800s