Page 1 [Type the document title] Version 2013 3725-74602-005 Polycom® RealPresence® Collaboration Server 800s, Administrator’s Guide Polycom Document Title...
Page 2 Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.
Page 3: Table Of Contents
Table of Contents Table of Contents RealPresence Collaboration Server 800s Overview ....1-1 About the RealPresence Collaboration Server 800s Administrator’s Guide ....1-1 Who Should Read This Guide? ..................
Page 4 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Exporting Selected Conference Profiles .............2-58 Importing Conference Profiles ..................2-58 Additional Conferencing Information ....... .3-1 Content Sharing ........................3-1...
Page 5 Setting the Maximum CP Resolution for Conferencing ........4-9 Minimum Frame Rate Threshold for SD Resolution ......... 4-9 Additional Video Resolutions .................... 4-10 Additional Intermediate Video Resolutions ............. 4-10 Microsoft RTV Video Protocol Support in CP Conferences ........... 4-10 Polycom, Inc...
Page 6 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Guidelines ......................4-10 Participant Settings .......................4-12 Monitoring RTV ......................4-13 Controlling Resource Allocations for Lync Clients Using RTV Video Protocol .4-13 Threshold HD Flag Settings using the RTV Video Protocol ......4-15 Cascading Conferences ......... . .5-1 Video Layout in Cascading conferences (CP and mixed CP and SVC) ....5-1...
Page 7 Integrating the Global Address Book (GAB) of Polycom RealPresence Resource Manager (XMA) or Polycom CMA™ with the Collaboration Server ......8-22 Reservations ........... 9-1 Guidelines ........................
Page 8 Exporting Selected Conference Templates ............11-15 Importing Conference Templates ................11-16 Polycom Conferencing for Microsoft Outlook® ..... . .12-1 Setting up the Calendaring Solution ..................12-2 Calendaring Guidelines ....................12-7...
Page 9 IP Network Services ..........16-1 IP Network Services ......................16-1 Management Network (Primary) ................16-2 Default IP Service (Conferencing Service - Media and signaling) ......16-2 Modifying the Management Network ..............16-2 Polycom, Inc...
Page 10 Multiple Network Services ....................16-33 Guidelines ........................16-33 Resource Allocation and Capacity ..............16-33 First Time Installation and Configuration ...............16-34 Connecting the Cables to the RealPresence Collaboration Server 800s ....16-35 Collaboration Server Configuration .................16-35 System Flags and License Settings ..............16-35 IP Network Service Definition ................16-35 Setting a Network Service as Default ...............16-40...
Page 11 MCU Administration and Utilities ........20-1 System and Participant Alerts .................... 20-1 System Alerts ........................ 20-1 Participant Alerts ......................20-3 Polycom, Inc...
Page 12 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide RMX Time ..........................20-4 Guidelines ......................20-4 Altering the clock ......................20-4 Resource Management ......................20-5 Resource Capacity ......................20-5 Resource Usage ......................20-6 SVC Conferencing ....................20-6 AVC Conferencing - Continuous Presence ............20-7 Forcing Video Resource Allocation to CIF Resolution ........20-8 Resource Report ......................20-9...
Page 13 Upgrading and Downgrading ..................20-61 Upgrading or Downgrading the RealPresence Collaboration Server 800s ..20-81 System Configuration Flags ........21-1 Modifying System Flags ......................
Page 14 Automatic Password Generation Flags ..............21-34 Guidelines ......................21-35 Enabling the Automatic Generation of Passwords ........21-35 RealPresence Collaboration Server 800s Hardware Monitoring ..22-1 Viewing the Status of the Hardware Components ............22-1 Hardware Monitor Toolbar .................22-2 Viewing the Properties of RealPresence Collaboration Server 800s Hardware Components ...........................22-2...
Page 15 Appendix G - Secure Communication Mode ......G-1 Certificate Configuration and Management ..............G-1 Certificate Template Requirements ................G-1 Certificate Requirements for Polycom Devices ............G-2 Configure Certificate Management ................G-2 Switching to Secure Mode ....................G-2 Purchasing a Certificate ....................
Page 16 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Configuring the Collaboration Server for Microsoft Integration ........I-7 Modify the Collaboration Server Management Network Service to Include the DNS Server ........................I-7 Defining a SIP Network Service in the Collaboration Server and Installing the Security Certificate ......................
Page 17: Realpresence Collaboration Server 800S Overview
The Polycom® RealPresence Collaboration Server 800s Administrator’s Guide provides instructions for configuring, deploying, and administering Polycom Multipoint Control Units (MCUs) for video conferencing. This guide will help you understand the Polycom video conferencing components, and provides descriptions of all available conferencing features.
Page 18: Who Should Read This Guide
Who Should Read This Guide? System administrators and network engineers should read this guide to learn how to properly set up Polycom Collaboration Server systems. This guide describes administration- level tasks. For detailed description of first time installation and configuration, description of the Collaboration Server Web Client, and basic operation of your Collaboration Server system, see the Polycom®...
Page 19: About The Polycom® Realpresence Collaboration Server 800S System
(H.323 and SIP) MCU that provides feature-rich and easy-to-use multipoint voice and video conferencing. The MCU can be used as a standalone device to run voice and video conferences or it can be used as part of a solution provided by Polycom. This solution may include the following components: •...
Page 20: Network Services Guidelines
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide The RealPresence Collaboration Server 800s unit can be controlled via the LAN by the Collaboration Server Web Client application using Internet Explorer installed on the user’s workstation, or the RMX Manager application. The RMX Manager can control several Collaboration Server units.
Page 21: Conference Profiles
The video processing that is required differs according to the video session set for the conference, with all the processing performed by the MCU. For more details, see , "AVC Conferencing - Video Session Types” on page 2-4. Polycom, Inc.
Page 22: Conferencing Capabilities In The Various Conferencing Modes
SAC audio protocol. It offers high resolution video conferencing with low end-to-end latency, improved Error Resiliency and higher system capacities. The Polycom multipoint media server, serves as an integrated media relay engine that provides media streams for displaying conferences at low latency video experience in video conferences.
Page 23 * Entry Queue & Destination Conference must have the same profile (i.e. SVC only to SVC only, Mixed CP and SVC to Mixed CP and SVC) ** Only Basic Cascading is available *** For AVC, the LPR error resiliency is used, however for SVC endpoints, new error resiliency methods are used. Polycom, Inc.
Page 24: Avc Conferencing - Video Session Types
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide AVC Conferencing - Video Session Types All endpoints have AVC capabilities and can connect to AVC conferences running on the MCU. AVC-based Endpoints can connect using different signaling protocols and different video protocols.
Page 25: Video Protocol Support In Cp Conferences
H.261 - the legacy video compression algorithm mandatory to all endpoints. It is used by endpoints that do not support other protocols. • H.263 - a video compression algorithm that provides a better video quality than H.261. This standard is not supported by all endpoints. Polycom, Inc.
Page 26: Avc Conferencing Parameters
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide • H.264 Base Profile - a video compression standard that offers improved video quality, especially at line rates lower than 384 Kbps. H.264 High Profile allows higher quality video to be transmitted at lower line rates.
Page 27: Supplemental Conferencing Features
Encryption – Used to enhance media security at conference and participant levels. For more information, see "Audio Algorithm Support” on page 3-25. • Conference Recording - The Collaboration Server enables audio and video recording of conferences using Polycom RSS recording system. Polycom, Inc.
Page 28: Default Profile Settings In Cp Conferencing Mode
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Default Profile Settings in CP Conferencing Mode The Collaboration Server is shipped with a default Conference Profile for CP conferences which allows users to immediately start standard ongoing CP conferences. These are also the default settings when creating a new Profile.
Page 29: Svc-Based Conferencing
30fps, 15fps, and 7.5fps, 360p at 15fps and 7.5fps, and 180p at 7.5fps. The Polycom SVC-enabled endpoints (such as Polycom® RealPresence® Desktop and Polycom® RealPresence® Mobile) compose the layout according to their layout settings and video capabilities. This enables the MCU to send or relay the selected video streams to each endpoint without processing the video streams and sending the composite video layout to the endpoints.
Page 30: Guidelines
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide For instance, an SVC endpoint might want to receive three video streams at different frame rates and resolutions, and create a conference layout with the received video streams. Each SVC-enabled endpoint sends encoded SVC bit streams to the MCU to relay to the other SVC-enabled endpoints in the conference.
Page 31 — Skins. The video cells are displayed on the endpoint’s default background. — Conference Gathering phase — Password protected conferences as DTMF input for passwords cannot be processed — Manual selection of video layout — Recording of SVC Only conferences — Text messaging using Message Overlay 2-11 Polycom, Inc.
Page 32: Mcu Supported Resolutions For Svc Conferencing
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide MCU Supported Resolutions for SVC Conferencing The MCU automatically selects the resolution and frame rate according to the conference line rate. Table 2-3 details the maximum resolution and frame rates supported by the MCU for each conference line rate.
Page 33: Mixed Cp And Svc Conferencing
Alternatively, AVC endpoints receive a single video bit stream with the defined video conference layout from the Collaboration Server. In this mixed mode conferencing, both SVC and AVC endpoints in the conference receive the same CP layout. 2-13 Polycom, Inc.
Page 34: Default Profile Settings In Mixed Cp And Svc Conferencing Mode
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide The following diagram illustrates an example of a mixed AVC/SVC conferencing mode: In this example, an SVC endpoint (1) receives three video streams at different frame rates and resolutions, and creates the conference layout with the received video streams. The...
Page 35 IVR Name Conference IVR Service Recording Disabled Site Names display Disabled Network Services - SIP Registration Disabled Network Services - Accept Calls Enabled This Profile is automatically assigned to the following conferencing entities: Name Meeting Rooms Maple_Room 1001 2-15 Polycom, Inc.
Page 36 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Name Oak_Room 1002 Juniper_Room 1003 Fig_Room 1004 Entry Queue Default EQ 1000 2-16 Polycom, Inc.
Page 37: Viewing Profiles
For information about video layouts, see Table 2-13 "Video Layout Options” on page 2-29. Line Rate The maximum bit rate in kbps at which endpoints can connect to the conference. Routing Name Displays the Routing Name defined by the user or automatically generated by the system. 2-17 Polycom, Inc.
Page 38: Profile Toolbar
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 2-6 Conference Profiles Pane Columns (Continued) Field Description Encryption Displays if media encryption is enabled for the Profile. For more information see "Media Encryption” on page 3-32. Profile Toolbar The Profile toolbar provides quick access to the Profile functions:...
Page 39: Defining New Profiles
Defining AVC CP Conferencing Profiles To define a new Profile: In the RealPresence Collaboration Server Management pane, click Conference Profiles. In the Conference Profiles pane, click the New Profile button. The New Profile – General dialog box opens. 2-19 Polycom, Inc.
Page 40 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Define the Profile name and, if required, the Profile - General parameters: Table 2-8 New AVC CP Profile - General Parameters Field/Option Description Display Name Enter a unique Profile name, as follows: •...
Page 41 When selected (default for CP conferences), Lost Packet Recovery creates additional packets that contain recovery information used to reconstruct packets that are lost during transmission. For more information, see "Packet Loss Compensation (LPR and DBA) AVC CP Conferences” on page 3-40. 2-21 Polycom, Inc.
Page 42 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 2-9 New AVC CP Profile - Advanced Parameters (Continued) Field/Option Description Auto Terminate When selected (default), the conference automatically ends when the termination conditions are met: Before First Joins — No participant has connected to a conference during the n minutes after it started.
Page 43 Note: When Sharpness is selected as the Video Quality setting in the conference Profile, the Collaboration Server will send 4CIF (H.263) at 15fps instead of CIF (H.264) at 30fps. For more information, see "Video Resolutions in AVC-based CP Conferencing” on page 4-1. 2-23 Polycom, Inc.
Page 44 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 2-10 New AVC Profile - Video Quality Parameters (Continued) Field/Option Description Maximum Resolution This setting overrides the Maximum Resolution setting of the Resolution Configuration dialog box. The administrator can select one of the following Maximum Resolution options: •...
Page 45 For more information, see "Content Protocols” on page "Defining Content Sharing Parameters for a Conference” on page 4-13. Send Content to This Content Sharing option is not supported with RealPresence Legacy Endpoints Collaboration Server 800s. (CP only) 2-25 Polycom, Inc.
Page 46 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Click the Video Settings tab. The New Profile - Video Settings dialog box opens. Define the video display mode and layout using the following parameters: Table 2-11 New AVC CP Profile - Video Settings Parameters...
Page 47 4, the default layout is 2x2, but as only 3 participants are displayed in the layout (the participants do not see themselves), one cell is empty. Table 2-12 Auto Layout – Default Layouts in CP Conferences Number of Video Participants Auto Layout Default Settings 0–2 4–5 2-27 Polycom, Inc.
Page 48 The Fade In / Fade Out feature can be disabled by adding a new flag to the System Configuration. The Value of the new flag must be: FADE_IN_FADE_OUT=NO. For more information about System Flags, see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Modifying System Flags” on page 21-1.
Page 49 The selected layout is displayed in the Video Layout pane. Table 2-13 Video Layout Options Number of Video Windows Available Video Layouts 11 Click the Audio Settings tab. The New Profile - Audio Settings dialog box opens. 2-29 Polycom, Inc.
Page 50 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 12 Define the following parameters: Table 2-14 New AVC Profile - Audio Settings Parameters Field/Option Description Mute participant When the Mute Participants Except Lecturer option is enabled, the except lecturer audio of all participants in the conference except for the lecturer can be automatically muted upon connection to the conference.
Page 51 1.5 seconds • 3 seconds • 5 seconds 13 Click the Skins tab to modify the background and frames. The New Profile - Skins dialog box opens. 14 Select one of the Skin options. 15 Click IVR tab. 2-31 Polycom, Inc.
Page 52 “Chairperson Has Left” IVR message is played to all participants, at which point the conference terminates. This way an operator does not need to monitor a conference to know when to terminate it manually. 17 Optional. Click the Recording tab to enable conference recording with Polycom RSS 2000/4000. 2-32...
Page 53 Recording Links defined on the Collaboration Server can be given a descriptive name and can be associated with a Virtual Recording Room (VRR) saved on the Polycom® RSS™ 4000 Version 6.0 Recording and Streaming Server (RSS). For more information see "Recording Conferences”...
Page 54 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 2-16 New AVC Profile - Recording Parameters (Continued) Parameter Description Display Recording This option is automatically selected to display a Recording Indication Icon to all conference participants informing them that the conference is being recorded.
Page 55 Note: Choose a Background Color combination that is suitable for viewing at the conference’s video resolution. At low resolutions, it is recommended to select brighter colors as dark colors may not provide for optimal viewing. 2-35 Polycom, Inc.
Page 56 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 2-17 New AVC CP Profile - Site Names Parameters (Continued) Field Description Display Position Select the pre-set position for the display of the Site Names. Selection Site Names Position LeftTop (Default) RightTop...
Page 57 Move the slider to the left to move the vertical position of the Site Names upward within the Video Windows. Move the slider to the right to move the vertical position of the Site Names downward within the Video Windows. 2-37 Polycom, Inc.
Page 58 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 20 For CP Conferences only: Click the Message Overlay tab to display the Message Overlay dialog box. Message Overlay enables you to send text messages to all participants during ongoing Continuous Presence conferences.
Page 59 Message Overlay text. 100 = Full transparency (no background color). Default: 50 Display Repetition Click the arrows to increase or decrease the number of times that the text message display is to be repeated. Default: 3 2-39 Polycom, Inc.
Page 60 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 2-18 New AVC Profile - Message Overlay Parameters (Continued) Field Description Display Speed Select whether the text message display is static or moving across the screen, the speed in which the text message moves: •...
Page 61 Network Service, clear the check box of the Network Service from which calls cannot connect to the conference. 23 Click OK to complete the Profile definition. A new Profile is created and added to the Conference Profiles list. 2-41 Polycom, Inc.
Page 62: Defining Svc Conferencing Profiles
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Defining SVC Conferencing Profiles To define SVC Only Profile: In the RealPresence Collaboration Server Management pane, click Conference Profiles. In the Conference Profiles pane, click the New Profile button. The New Profile – General dialog box opens.
Page 63 Note: This field is displayed in all tabs. Line Rate Select the conference bit rate. The line rate represents the combined video, audio and Content rate. The default setting for SVC Only conference is 1920kbps. Notes: • This field is displayed in all tabs. 2-43 Polycom, Inc.
Page 64 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 2-20 New SVC Profile - General Parameters (Continued) Field/Option Description Routing Name Enter the Profile name using ASCII characters set. The Routing Name can be defined by the user or automatically generated by the system if no Routing Name is entered as follows: •...
Page 65 For more information see "FW (Firewall) NAT Keep Alive” on page 16-76. Interval If needed, modify the NAT Keep Alive Interval field within the range of 1 - 86400 seconds.For more information see "FW (Firewall) NAT Keep Alive” on page 16-76. 2-45 Polycom, Inc.
Page 66 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Click the Video Quality tab. The New Profile – Video Quality dialog box opens. Define the following parameters: Table 2-22 New SVC Profile - Video Quality Parameters Field/Option Description Content Video Definition AS-SIP This option is not supported with RealPresence Collaboration Server 800s.
Page 67 Chapter 2-Conference Profiles Click the Video Settings tab. The New Profile - Video Settings dialog box opens. All the options are disabled as the SVC endpoint controls the video layout and Lecture Mode is not supported in SVC conferences. 2-47 Polycom, Inc.
Page 68 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 10 Click the Audio Settings tab. The New Profile - Audio Settings dialog box opens. 11 Define the following parameters: Table 2-23 New SVC Profile - Audio Settings Parameters Field/Option Description Mute participant This option is not supported in SVC conferences.
Page 69 Auto Terminate rules when enabled. Note: This feature is implemented only if the System Flag TERMINATE_CONF_AFTER_CHAIR_DROPPED is set to YES. 14 Click the Network Services tab. 2-49 Polycom, Inc.
Page 70 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide The New Profile - Network Services tab opens. Registration of conferencing entities such as ongoing conferences, Meeting Rooms, and SIP Factories with SIP servers is done per conferencing entity. This allows better control of the number of entities that register with each SIP server.
Page 71: Defining Mixed Cp And Svc Conferencing Profiles
In the Conferencing Mode list, select CP and SVC to define a mixed AVC and SVC conference. For a detailed description of the CP and SVC Profile options refer to "Defining AVC CP Conferencing Profiles” on page 2-19. 2-51 Polycom, Inc.
Page 72: Cp Conferencing Additional Information
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide CP Conferencing Additional Information This section includes detailed explanation of various CP Profile settings. Site Names Definition Using the Site Name dialog box, you can control the display of the site names by defining the font, size, color, background color and transparency and position within the Video Window.
Page 73: Site Names Display Position
Windows can be set by: • Selecting a preset position from the drop-down menu in the Display Position field. • Moving the Horizontal and Vertical Position sliders. • Selecting Custom and moving the Horizontal and Vertical Position sliders. 2-53 Polycom, Inc.
Page 74 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Selecting a preset position from the drop-down menu in the Display Position field >> In the Display Position drop-down menu select a preset position for Site Names display. Preset positions include: LeftTop RightTop...
Page 75: Message Overlay For Text Messaging
If a Repeating Message is modified before it has completed all its repetitions, it is changed immediately without completing all of its repetitions. The modified Repeating Message is displayed starting with repetition one. • Message Overlay messaging is not supported in Lecture mode. 2-55 Polycom, Inc.
Page 76: Guidelines
Sending text messages using Message Overlay can be enabled or disabled during the ongoing conference. For more details, see the Polycom® RealPresence Collaboration Server 800s Getting Started Guide, "Sending Text Messages to All Participants Using Message Overlay (AVC-based Conferences)” on page 3-63.
Page 77: Exporting All Conference Profiles From An Mcu
If the export file with the same file name already exists, a prompt is displayed. Click Yes to replace the exported file or click No to cancel the export operation and return to the Conference Profiles list. You can modify the export file name and restart the export operation. 2-57 Polycom, Inc.
Page 78: Exporting Selected Conference Profiles
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Exporting Selected Conference Profiles You can select a single Conference Profile or multiple Conference Profiles and export them to a file to be imported to other MCUs in your environment. To export selected Conference Profiles: In the Conference Profiles pane, select the profiles you want to export.
Page 79 — An IVR Service does not exist for the related Conference Profile When Conference Profiles are not imported into the Conference Profiles list, a Message Alert window is displayed with the profiles that were not imported. Conference Profiles that are not problematic are imported. 2-59 Polycom, Inc.
Page 80 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Click Cancel to exit the Message Alerts window. The imported Conference Profiles appear in the Conference Profiles list. 2-60 Polycom, Inc.
Page 81: Additional Conferencing Information
Content while connecting to an Entry Queue. Endpoints without H.239 capability can connect to the video conference without Content. Cascade links declare H.239 capabilities and they are supported in Star cascading topologies. For more details, see "Basic Cascading” on page 5-3. Polycom, Inc.
Page 82: Sip Bfcp Content Capabilities
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide SIP BFCP Content Capabilities SIP Clients supporting BFCP over UDP, when connected to conferences on the Collaboration Server, can share Content with endpoints supporting the following Content sharing protocols: • BFCP/TCP • BFCP/UDP •...
Page 83: Defining Content Sharing Parameters For A Conference
Content Highest common parameters (also known as Content Video Switching) • Multiple Content Resolutions (not supported with RealPresence Collaboration Server 800s) In Content Video Switching mode, the content is negotiated to highest common capabilities supported by the endpoints connected to the conference. If the conference includes participants that support lower content capabilities (such as H.263) and higher content...
Page 84 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Content parameters are defined in the Conference Profiles - Video Quality dialog box. The parameters change according to the Conferencing Mode. Conferencing Mode Conferencing Mode Polycom, Inc.
Page 85: Content Settings
Sharing Parameters in Content Highest Common (Content Video Switching) Mode” on page 3-6. AS-SIP Content This Content Sharing option is not supported with RealPresence Collaboration Server 800s. Multiple Resolutions This Content Sharing option is not supported with RealPresence Collaboration Server 800s.
Page 86: Content Sharing Parameters In Content Highest Common (Content Video Switching) Mode
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 3-2 H.239 Content Options (Continued) Field Description Content Protocol • H.263 (AVC CP Only) • Content is shared using the H.263 protocol. • Use this option when most of the endpoints support H.263 and some endpoints support H.264.
Page 87: Content Settings
Definition pane. See "Selecting a Customized Content Rate in AVC CP Content Rate Conferences” on page 3-15. Table 3-6 summarizes the Maximum Resolution of Content and Frames per Second (fps) for Bit Rate Allocations to the Content Channel as set out in Table 3-6. Polycom, Inc.
Page 88: Content Protocols
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 3-4 Content - Maximum Resolution, Frames/Second per Bit Rate Allocation Content Bit Rate Allocated to Content Channel (Kbps) Maximum Resolution Frames/Second From 64 and less than 512 H.264 HD720p From 512 and up to 1536 H.264 HD720p...
Page 89 The following System Flags determine the minimum content rate required for endpoints to share H.264 high quality content via the Content channel. A System Flag determines the minimum line rate for each Content Setting: • Graphics • Hi Resolution Graphics • Live Video Polycom, Inc.
Page 90 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide In order to change the System Flag values, the flags must be manually added to the System Configuration. For more information see "Modifying System Flags” on page 21-1. Table 3-5 H.264 HD System Flags...
Page 91 Guidelines • In Cascading conferences, the cascade link must be H.323. • This is the only available Content sharing mode in SVC Conferencing Mode and CP and SVC Conferencing Mode. • H.264 High Profile is not supported. 3-11 Polycom, Inc.
Page 92 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Enabling H.264 Cascade and SVC Optimized Content Sharing in AVC CP Conferences When H.264 Cascade and SVC Optimized is selected as the Content Protocol, an additional field, Content Resolution is displayed in the Content Video Definition pane.
Page 93: Selecting A Customized Content Rate In Avc Cp Conferences
For example, one conference may have a line rate of 2 Mbps, and the other a line rate of is 512kbps. Guidelines: • Cascaded conferences may have different Conference Line Rates. • The Customized Content Rate must be the same for all cascaded conferences. 3-13 Polycom, Inc.
Page 94 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide To Select the Customized Content Rate: Customized Content Rate is enabled in the Profile - Video Quality dialog box. In the Content Settings list, select Customized Content Rate. When selected, a drop-down menu of the available Conference Content Rates is displayed.
Page 95: Exclusive Content Mode
Exclusive Content Mode Exclusive Content Mode allows you to limit Content broadcasting to one participant, preventing other participants from interrupting the Content broadcasting while it is active. Guidelines • Exclusive Content Mode is available in all Conferencing Modes. 3-15 Polycom, Inc.
Page 96 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide • The Exclusive Content Mode is enabled or disabled by a check box in the in the Advanced tabs of the Conference Profile. The check box is cleared (feature is disabled) by default.
Page 97: Stopping A Content Session
— The endpoint of the Content Token owner disconnects from the conference. • The Collaboration Server User can cancel Content Token ownership. • In cascaded conferences, a participant functioning as the cascade link cannot be given token ownership. 3-17 Polycom, Inc.
Page 98: Giving And Cancelling Token Ownership (Avc Participants)
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Giving and Cancelling Token Ownership (AVC Participants) To give token ownership: In the Participants list, right click the AVC-enabled endpoint that is to receive Content Token ownership. Select Change To Content Token Owner in the drop-down menu.
Page 99: Managing Noisy Content Connections
Content mode as declared by an endpoint during the capabilities negotiation phase. If the endpoint does not support the Content capabilities of the MCU, the participant will not be able to send or receive content over a dedicated content channel. 3-19 Polycom, Inc.
Page 100: Video Preview (Avc Only Participants)
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Video Preview (AVC Only Participants) Collaboration Server users can preview the video sent from the participant to the conference (MCU) and the video sent from the conference to the participant. It enables the Collaboration Server users to monitor the quality of the video sent and received by the participant and identify possible quality degradation.
Page 101: Testing Your Workstation
To be able to display the video preview window, the DirectDraw Acceleration and Direct3D Acceleration options must be Enabled. If the video card installed in the PC does not support DirectDraw Acceleration, a black window may be viewed in the Video Preview window. Click the Exit button. 3-21 Polycom, Inc.
Page 102: Previewing The Participant Video
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Previewing the Participant Video To preview the participant video: List the conference participants in the Participants pane. Right-click the participant whose video you want to preview and then click one of the following options: —...
Page 103: Auto Scan And Customized Polling In Video Layout (Cp Only)
Conference Properties. In the Conference Properties - General dialog box, click Video Settings. The Video Settings tab is displayed. Auto Scan Interval(s) Drop Down Auto Scan Menu Button Option Selected Selected Video Layout Video Layout Cell 3-23 Polycom, Inc.
Page 104: Customized Polling
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide If Auto Layout check box is selected, clear it. In the video layout cell to be designated for Auto Scan, click the drop-down menu button and select Auto Scan. Select from the Auto Scan Interval(s) drop-down list the scanning interval in seconds.
Page 105: Audio Algorithm Support
Audio Algorithm Support The Collaboration Server supports the following audio algorithms in AVC conferences: G.711, G. 719, G.722, G.722.1, G.722.1C, G.729A, G.723.1, Polycom Siren 7 (in mono), Siren14, Siren 22 (in mono or stereo) and SirenLPR. Polycom’s proprietary Siren 22 and industry standard G.719 audio algorithms are supported for participants connecting with Polycom endpoints.
Page 106: Sip Encryption
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide SIP Encryption The ENABLE_SIRENLPR_SIP_ENCRYPTION System Flag enables the SirenLPR audio algorithm when using encryption with the SIP protocol. The default value of this flag is NO meaning SirenLPR is disabled by default for SIP participants in an encrypted conference.
Page 107: Stereo
To view the participant’s properties during a conference: In the Participants list, right click the desired participant and select Participant Properties. Click the Channel Status - Advanced tab. The Participant Properties - Channel Status - Advanced dialog box is displayed. 3-27 Polycom, Inc.
Page 108: Media Encryption
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide In the Channel Info field, select Audio In or Audio Out to display the audio parameters. Click the OK button. Media Encryption Encryption is available at the conference and participant levels, based on AES 128 (Advanced Encryption Standard) and is fully H.233/H.234 compliant and the Encryption...
Page 109: Mixing Encrypted And Non-Encrypted Endpoints In One Conference
• When the conference encryption is set to "Encrypt when possible", SIP dial out participants whose encryption is set to AUTO can only connect with encryption, otherwise they are disconnected from the conference. 3-29 Polycom, Inc.
Page 110: Direct Connection To The Conference
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide The same system behavior can be applied to undefined participants, depending on the setting of the System Flag FORCE_ENCRYPTION_FOR_UNDEFINED_PARTICIPANT_IN_WHEN_AVAILABLE_MODE: • When set to NO and the conference encryption in the Profile is set to “Encrypt When Possible”, both Encrypted and Non-encrypted undefined participants can connect to the...
Page 111: Connection To The Entry Queue
*Flag = YES No Encryption Connected, non-encrypted Connected, non-encrypted (Encryption is not declared by the (Encryption is not declared by the Collaboration Server, therefore Collaboration Server, therefore endpoint does not use encryption) endpoint does not use encryption) 3-31 Polycom, Inc.
Page 112: Moving From The Entry Queue To Conferences Or Between Conferences
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 3-11 Connection of Undefined Participants to the Entry Queue Based on the Encryption Settings (Continued) Undefined Participant Connection to the Entry Queue Entry Queue Encryption Setting *Flag = No *Flag = YES Encrypt All Connected only if encrypted.
Page 113: Recording Link Encryption
If recording will be used in encrypted conferences, set the ALLOW_NON_ENCRYPT_RECORDING_LINK_IN_ENCRYPT_CONF flag to YES or NO. Click OK. For more information, see "Modifying System Flags” on page 21-1. Reset the MCU for flag changes to take effect. 3-33 Polycom, Inc.
Page 114: Enabling Encryption In The Profile
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Enabling Encryption in the Profile Encryption for the conference is in the Profile and cannot be changed once the conference is running. To enable encryption at the conference level: >> In the Conference Profile Properties – Advanced dialog box, select one of the following Encryption options: —...
Page 115: Monitoring The Encryption Status
Monitoring the Encryption Status The conference encryption status is indicated in the Conference Properties - General dialog box. The participant encryption status is indicated by a check mark in the Encryption column in the Participants list pane. 3-35 Polycom, Inc.
Page 116: Packet Loss Compensation (Lpr And Dba) Avc Cp Conferences
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide The participant encryption status is also indicated in the Participant Properties – SDP tab, where SRTP indication is listed for each encrypted channel (for example, audio and video). An encrypted participant who is unable to join a conference is disconnected from the conference.
Page 117: Causes Of Packet Loss
LPR is enabled or disabled in the Conference Profile dialog box. • CP Conferences – LPR is enabled by default in the New Profile – Advanced dialog box. For more information, see "Defining New Profiles” on page 2-9. 3-37 Polycom, Inc.
Page 118: Monitoring Lost Packet Recovery
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Monitoring Lost Packet Recovery In the Participant Properties – H.245 tab, LPR activity is displayed in all three panes. 3-38 Polycom, Inc.
Page 119: Network Quality Indication (Avc Only)
If network quality issues occur, the Network Quality icon provide information to participants about their own network quality and that of other participants displayed in the cells of the conference Video Layout. Conference Participant with Critical Indication Conference Participant with Major Indication Participant’s own endpoint with Major Indication 3-39 Polycom, Inc.
Page 120: Network Quality Levels
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Network Quality Levels Network quality is determined by the percentage of packet loss according to the following default threshold values: • Packet loss less than 1% is considered Normal • Packet loss in the range of 1% - 5% is considered Major •...
Page 121: Customizing Network Quality Icon Display
BOTTOM_ LEFT • BOTTOM • BOTTOM_RIGHT CELL_IND_LOCATION Change the location of the display of Network Quality icons displayed in the cells of the conference Video Layout. Default: TOP_RIGHT Range: • BOTTOM_LEFT • BOTTOM_RIGHT • TOP_LEFT • TOP_RIGHT 3-41 Polycom, Inc.
Page 122: Lecture Mode (Avc Cp Only)
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide For more information see "Manually Adding and Deleting System Flags” on page 21-12. Lecture Mode (AVC CP Only) Lecture Mode enables all participants to view the lecturer in full screen while the conference lecturer sees all the other conference participants in the selected layout while he/she is speaking.
Page 123 In this mode, the conference speaker becomes the lecturer. To select the lecturer and enable the Lecture Mode during the ongoing conference: Make sure that the participant you want to designate as the lecturer has connected to the conference. 3-43 Polycom, Inc.
Page 124 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide In the Conference Properties - Video Settings dialog box, in the Lecturer field, select the lecturer from the list of the connected participants. Defined dial out participants and dial in participants are considered to be two separate participants even if they have the same IP address/number.
Page 125: Enabling The Automatic Switching
In this case, when the switching is performed, the system refreshes the display and replaces the last active speaker with the current speaker. 3-45 Polycom, Inc.
Page 126 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide When one of the participants is talking, the automatic switching is suspended, showing the current speaker, and it is resumed when the lecturer resumes talking. If the lecturer is disconnected during an Ongoing Conference, the conference resumes standard conferencing.
Page 127: Restricting Content Broadcast To Lecturer
The Collaboration Server User can abort the H.239 Session of the lecturer. • Content Broadcasting is not implemented in conferences that do not include a designated lecturer and the lecturer is automatically selected by the system (for example, in Presentation Mode). 3-47 Polycom, Inc.
Page 128: Muting Participants Except The Lecturer (Avc Cp Only)
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Muting Participants Except the Lecturer (AVC CP Only) When the Mute Participants Except Lecturer option in the Conference Profile is enabled, the audio of all participants in the conference except for the lecturer can be automatically muted upon connection to the conference.
Page 129: Enabling The Mute Participants Except Lecturer Option
Profile or in an ongoing conference in the Profile Properties - Audio Settings tab. When the Mute Participants Except Lecturer option is enabled and a conference has started, the Mute by MCU icon is displayed in the Audio column in the Participants pane of each participant that is muted. 3-49 Polycom, Inc.
Page 130: Permanent Conference
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Permanent Conference A Permanent Conference is any ongoing conference with no pre-determined End Time continuing until it is terminated by an administrator, operator or chairperson. Guidelines • Auto Terminate is disabled in Permanent Conferences.
Page 131: Video Protocols And Resolution Configuration For Cp Conferencing
“SVC-based Conferencing”. ® ® The Polycom RealPresence Collaboration Server always attempts to connect to endpoints at the highest line rate defined for the conference. If the connection cannot be established using the conference line rate, the Collaboration Server attempts to connect at the next highest line rate at its highest supported resolution.
Page 132: H.264 High Profile Support In Cp Conferences
RealPresence Collaboration Server 800s Administrator’s Guide • In panoramic Video Layouts: — SD: Participants that send CIF also receive CIF. — HD: the Collaboration Server transmits HD and receives SD or lower resolutions, the Collaboration Server scales images from SD to HD resolution.
Page 133: H.263 4Cif Guidelines
The creation of a new H.263 4CIF slide is supported in the IVR Service in addition to the current H.263 IVR slide. If users utilize the default Polycom slides that are delivered with the RealPresence Collaboration Server, the slide’s resolution will be as defined in the profile, i.e.
Page 134: H.264 Base Profile And High Profile Comparison
RealPresence Collaboration Server 800s Administrator’s Guide • Resource Optimized System resource usage is optimized by allowing high resolution connections only at high line rates and may result in lower video resolutions (in comparison to other resolution configurations) for some line rates. This option allows to save MCU resources and increase the number of participant connections.
Page 135 Resolution usage for H.264 High Profile and H.264 Base Profile at various line rates when Resolution Configuration is set to Video Quality Optimized Figure 4-3 Resolution usage for H.264 High Profile and H.264 Base Profile at various line rates when Resolution Configuration is set to Resource Optimized Polycom, Inc.
Page 136: Default Minimum Threshold Line Rates And Resource Usage Summary
RealPresence Collaboration Server 800s Administrator’s Guide Default Minimum Threshold Line Rates and Resource Usage Summary The following Table summarizes the Default Minimum Threshold Line Rates and Video Resource usage for each of the pre-defined optimization settings for each Resolution, H.264 Profile, Video Quality setting.
Page 137: Modifying The Resolution Configuration
The Detailed Configuration pane can also be opened by clicking the Manual radio button in the Resolution Configuration pane. Basic Configuration Detailed Configuration Minimum Connection Threshold Line Rate Sliders Resolution Configuration - Basic The Resolution Configuration -Basic dialog box contains the following panes: • Max CP Resolution Pane • Resolution Configuration Pane Polycom, Inc.
Page 138: Resolution Configuration - Detailed
RealPresence Collaboration Server 800s Administrator’s Guide Maximum CP Resolution Pane The Collaboration Server can be set to one of the following Maximum CP Resolutions: • HD 720p30 • SD 30 • CIF 30 Limiting Maximum Resolution Before a selection is made in this pane, the Maximum CP Resolution of the system is determined by the MAX_CP_RESOLUTION System Flag.
Page 139: Base Profile / High Profile Resolution Slider Panes
SD channel is not opened at frame rates below the specified value. For more information see "Modifying System Flags” on page 21-1. Polycom, Inc.
Page 140: Additional Video Resolutions
Microsoft RTV Video Protocol Support in CP Conferences Microsoft RTV (Real Time Video) protocol provides high quality video conferencing capability to Microsoft OC (Office Communicator) Client endpoints at resolutions up to HD720p30. Interoperability between Polycom HDX and OCS endpoints is improved. Guidelines •...
Page 141 System Resource usage is the same as for the H.264 protocol. Table 4-4 summarizes System Resource usage for each of the supported resolutions. Table 4-4 RTV - Resources by Resolution Resolution HD Video Resources Used QCIF / CIF30 0.333 VGA (SD30) / W4CIF HD720p30 4-11 Polycom, Inc.
Page 142: Participant Settings
RealPresence Collaboration Server 800s Administrator’s Guide Participant Settings When defining a new participant or modifying an existing participant, select SIP as the participant’s networking environment Type in the New Participant or Participant Properties - General tab. The participants Video Protocol in the New Participant or Participant Properties - Advanced tab should be left at (or set to) its default value: Auto.
Page 143: Monitoring Rtv
When set to AUTO (default), the system uses the default resolution matrix based on the conference line rate. To change the default flag setting, add the MAX_RTV_RESOLUTION flag to the System Configuration flags and set its value. For information, see . 4-13 Polycom, Inc.
Page 144 RealPresence Collaboration Server 800s Administrator’s Guide The following table summarizes the Collaboration Server resources allocated to a Lync Client based on the MAX_RTV_RESOLUTION flag setting, the connection line rate and the video resolution. Table 4-5 Selected video resolution based on flag setting and conference line rate and core...
Page 145: Threshold Hd Flag Settings Using The Rtv Video Protocol
The number of resources used by the system to connect a Lync client with RTV is determined according to the conference line rate and the maximum video resolution set in the Conference Profile. For more information, see "Microsoft RTV Video Protocol Support in CP Conferences” on page 3-20. 4-15 Polycom, Inc.
Page 146 RealPresence Collaboration Server 800s Administrator’s Guide 4-16 Polycom, Inc.
Page 147: Cascading Conferences
In order to avoid cluttering in the cascaded window, it is advised to select appropriate video layouts in each conference before cascading them. Conference A Conference B Without Cascade Polycom, Inc.
Page 148: Guidelines
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide During Cascading Video layout of Conf. B in Video layout of Conf. A in window of Conf. A window of Conf. B Figure 5-1 Video Layouts in Cascaded Conferences Guidelines To ensure that conferences can be cascaded and video can be viewed in all conferences the following guidelines are recommended: •...
Page 149: Basic Cascading
Dial out IP participant in conference A dials out to the conference running on MCU B entering the number in the format: [MCU B Prefix/IP address][conference B ID]. For example, if MCU B prefix is 76 and the conference ID is 12345, the dial number is 7612345. Polycom, Inc.
Page 150: Automatic Identification Of The Cascading Link
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Automatic Identification of the Cascading Link The system automatically identifies that the dial in participant is an MCU and creates a Cascading Link and displays the link icon for the participant ( ). The master-slave relationship is randomly defined by the MCUs during the negotiation process of the connection phase.
Page 151: Meeting Rooms
The system is shipped with four default Meeting Rooms as shown in Table 6-1. Table 6-1 Default Meeting Rooms List Meeting Room Name Default Line Rate Maple_Room 1001 1920 Kbps Oak_Room 1002 1920 Kbps Juniper_Room 1003 1920 Kbps Fig_Room 1004 1920 Kbps Polycom, Inc.
Page 152: Meeting Rooms List
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Meeting Rooms List Meeting Rooms are listed in the Meeting Room list pane. To list Meeting Rooms: >> In the RealPresence Collaboration Server Management pane, in the Frequently Used list, click the Meeting Rooms button The Meeting Rooms List is displayed.
Page 153 Registered - the conferencing entity is registered with the SIP Server. • Partially Registered - This status is available only in Multiple Networks configuration, when the conferencing entity failed to register to all the required Network Services if more than one Network Service was selected. Polycom, Inc.
Page 154: Meeting Room Toolbar & Right-Click Menu
If SIP Factories are being used do not assign a Meeting Room the ID 7001. This ID is reserved for the default SIP Factory. For more information, see the Polycom® RealPresence Collaboration Server 800s Getting Started Guide, "Starting an AVC CP Conference from the Conferences Pane” on page 3-12.
Page 155 Microsoft A/V MCU. This allows Collaboration Server Lync users to connect with a conference in progress on the A/V MCU and be an active participant in the conference. For more information, see "Connecting a Collaboration Server Meeting Room to a Microsoft AV-MCU Conference” on page I-33. Polycom, Inc.
Page 156 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Polycom, Inc.
Page 157: Entry Queues, Ad Hoc Conferences And Sip Factories
Ad Hoc conferencing, see "Ad Hoc Conferencing” on page 7-11. An Entry Queue can be designated as Transit Entry Queue to which calls with dial strings containing incomplete or incorrect conference routing information are transferred. For more information, see "Transit Entry Queue” on page 7-5. Polycom, Inc.
Page 158: Defining A New Entry Queue
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Default Entry Queue properties The system is shipped with a default Entry Queue whose properties are: Table 7-1 Default Entry Queue Properties Parameter Value Display Name DefaultEQ The user can change the name if required.
Page 159 (Unicode and ASCII). Maximum field length in ASCII is 80 characters. If the same name is already used by another conference, Meeting Room or Entry Queue, the Collaboration Server displays an error message requesting you to enter a different name. Polycom, Inc.
Page 160 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 7-2: Entry Queue Definitions Parameters (Continued) Option Description Routing Name Enter a name using ASCII text only. If no Routing Name is entered, the system automatically assigns a new name as follows: •...
Page 161: Listing Entry Queues
Transit Entry Queue. You can designate another Entry Queue as the Transit Entry Queue. Only one Transit Entry Queue may be defined per Collaboration Server and selecting another Entry Queue as the Transit Entry Queue automatically cancels the previous selection. Polycom, Inc.
Page 162: Ivr Provider Entry Queue (Shared Number Dialing)
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide To designate an Entry Queue as Transit Entry Queue: In the Collaboration Server Management - Rarely Used pane, click Entry Queues. In the Entry Queues list, right-click the Entry Queue entry and then click Set Transit Entry Queue.
Page 163: Collaboration Server Configuration
— Enter the Entry Queue ID that will be used by the DMA to forward the SIP calls to this Entry Queue. — Select the special Entry Queue IVR Service if one was created. — The Cascade option should not be enabled with this type of Entry Queue. Polycom, Inc.
Page 164: Sip Factories
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide SIP Factories A SIP Factory is a conferencing entity that enables SIP endpoints to create Ad Hoc conferences. The system is shipped with a default SIP Factory, named DefaultFactory. The default SIP Factory uses the conferencing ID 7001. If a SIP Factory is being used do not assign this ID to any conferencing entity, including conferences, reservations, and meeting rooms.
Page 165 Select this check box to immediately accept the conference creator Connection endpoint to the conference. If the check box is cleared, the endpoint is redirected to the conference and then connected. Click OK. The new SIP Factory is added to the list. Polycom, Inc.
Page 166: Sip Registration & Presence For Entry Queues And Sip Factories
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide SIP Registration & Presence for Entry Queues and SIP Factories Entry Queues and SIP Factories can be registered with SIP servers. This enables Office Communication Server or Lync server client users to see the availability status (Available, Offline, or Busy) of these conferencing entities and to connect to them directly from the Buddy List.
Page 167: Ad Hoc Conferencing
The external database can populate certain conference parameters. For more information about Ad Hoc conferencing, see Appendix D, "Ad Hoc Conferencing and External Database Authentication” on page D-1. 7-11 Polycom, Inc.
Page 168 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 7-12 Polycom, Inc.
Page 169: Address Book
For more information, see "Modifying System Flags” on page 21-1. Integration with the Global Address Book of the Polycom RealPresence Resource Manager (XMA) or CMA is supported. For more information, see "Integrating the Global Address Book (GAB) of Polycom RealPresence Resource Manager (XMA) or Polycom CMA™...
Page 170: Viewing The Address Book
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Viewing the Address Book You can view the participants currently defined in the Address Book. The first time the Collaboration Server Web Client is accessed, the Address Book pane is displayed. Anchor Pin...
Page 171: Participants List Pane Information
Displays whether the endpoint uses encryption for its media. The default setting is Auto, indicating that the endpoint must connect according to the conference encryption setting. For information on adding and modifying participants in the Address Book, see "Managing the Address Book” on page 8-6. Polycom, Inc.
Page 172: Displaying And Hiding The Address Book
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Displaying and Hiding the Address Book The Address Book can be hidden it by clicking the anchor pin ( ) button in the pane header. The Address Book pane closes and a tab is displayed at the right edge of the screen.
Page 173: Participant Groups
Pastes as a new participant into the selected group. This paste action adds “Copy” at the end of the participant name. This action is only available after a Copy action was activated for a single participant. Rename Group Renames the group name. Polycom, Inc.
Page 174: Managing The Address Book
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 8-2 Groups Drop-down Menu Actions (Continued) Action Description Delete Group Deletes the group and all of its members. This action displays a message requesting confirmation to delete the group and all members connected with the group.
Page 175: Adding A New Participant To The Address Book Directly
) or right-click the group to where you want to add the participant and select the New Participant option. — Alternatively, click anywhere in the List pane and select the New Participant option. The New Participant - General dialog box opens. Polycom, Inc.
Page 176 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Define the following fields: Table 8-3 New Participant – General Properties Field Description Name Enter the name of the participant or the endpoint as it will be displayed in the Collaboration Server Web Client.
Page 177: Field Description
SIP URI - Uses the format of an E-mail address, typically containing a user name and a host name: sip:[user]@[host]. For example, sip:dan@polycom.com. Note: If the SIP Address field contains an IPv6 address, it must be surrounded by square brackets, for example, [::1].
Page 178 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 8-3 New Participant – General Properties (Continued) Field Description Extension/Identifier Dial-out participants that connect to an external device such as String Cascaded Links or Recording Links may be required to enter a conference password or an identifying string to connect.
Page 179 To specify the Resolution for the participant, select the required resolution from the drop-down menu. Encryption Select whether the endpoint uses encryption for its connection to the conference. Auto (default setting) indicates that the endpoint will connect according to the conference encryption setting. 8-11 Polycom, Inc.
Page 180: Adding A Participant From An Ongoing Conference To The Address Book
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 8-4 New Participant – Advanced Properties (Continued) Field Description Cascaded If this participant is used as a link between conferences select: • Slave, if the participant is defined in a conference running on a Slave MCU.
Page 181: Modifying Participants In The Address Book
The Participant’s Properties window is displayed. Modify the necessary properties in the window, such as dialing direction, communication protocol type, and so on. You can modify any property in any of the three tabs: General, Advanced and Info. 8-13 Polycom, Inc.
Page 182: Deleting Participants From The Address Book
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Click OK. The changes to the participant’s properties are updated. Deleting Participants from the Address Book To delete participants from the Address Book: In the Address Book - Navigation pane, select the group where the participant to delete is listed.
Page 183 To drag a participant from an address book group to another group: Select the participant or participants you want to move. Click and hold the left mouse button and drag the selection to the new group. The participants are moved to the new address book group. 8-15 Polycom, Inc.
Page 184: Searching The Address Book
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Searching the Address Book You can search the Address Book for a participant’s name or a group name only on the currently selected group/level. To search for participants or groups in the current selected level: In the Address Book Navigation pane, select the group/level within to run the search.
Page 185: Filtering Address Book Data Using A Custom Pattern
To filter the data in an address book group: In the Address Book - Navigation pane, select the group to filter. In the Address Book - List pane, in the column that you want to use for filtering, click the filter ( ) button. 8-17 Polycom, Inc.
Page 186 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Select the (Custom) option from the drop-down list. Selected Column Filter Button The Custom Filtering dialog box opens. In the Condition - Column text matches field, enter the filtering pattern. For example, to list only endpoints that include the numerals 41 in their name, enter 41.
Page 187: Clearing The Filter
To clear the filter and display all entries: In the filtered Address Book column heading, click the Active Filter indicator. The pattern matching options menu is displayed. Click (All). The filter is deactivated and all the group/level entries are displayed. 8-19 Polycom, Inc.
Page 188: Obtaining The Display Name From The Address Book
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Obtaining the Display Name from the Address Book The MCU can be configured to replace the name of the dial-in participant as defined in the endpoint (site name) with the name defined in the Address Book.
Page 189: Importing And Exporting Address Books
Chapter 8-Address Book Importing and Exporting Address Books Address Books are proprietary Polycom data files that can only be distributed among Collaboration Server units. The Address Books are exported in XML format, which are editable offline. If no name is assigned to the exported Address Book, the default file name EMA.DataObjects.OfflineTemplates.AddressbookContent_.xml...
Page 190: Integrating The Global Address Book (Gab) Of Polycom Realpresence Resource Manager (Xma) Or Polycom Cma™ With The Collaboration Server
(XMA) or Polycom CMA system as directed in the PRealPresence Resource Manager (XMA) or Polycom CMA Operations Guide. In the RealPresence Resource Manager (XMA) or Polycom CMA application, add a user or use an existing user for Collaboration Server login as directed in the RealPresence Resource Manager (XMA) or Polycom CMA Operations Guide.
Page 191 This flag is also the trigger for replacing the internal Collaboration Server address book with the RealPresence Resource Manager (XMA) or Polycom CMA Global Address Book (GAB). Leave this flag blank to disable address book integration with the RealPresence Resource Manager (XMA) or Polycom CMA server.
Page 192 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 8-24 Polycom, Inc.
Page 193: Reservations
Participants are connected to all the ongoing conferences until all system resources are used up. • If sufficient resources are not available in the system and a scheduled Reservation cannot be activated, the Reservation is deleted from the schedule. Polycom, Inc.
Page 194: Reservations
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide • Resources are reserved for participants at the highest video resolution supported by the Line Rate specified in the conference Profile and up to the maximum system video resolution specified by the Resolution Configuration dialog box.
Page 195: Using The Reservation Calendar
Chapter 9-Reservations Using the Reservation Calendar To open the Reservation Calendar: >> In the RealPresence Collaboration Server Management pane, click the Reservation Calendar button ( Reservations Reservations Polycom, Inc.
Page 196: Toolbar Buttons
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Toolbar Buttons The toolbar buttons functions are described in Table 9-1. Table 9-1 Reservations – Toolbar Button Description Create a new reservation. The date and time of the new reservation is New Reservation set according to the highlighted blocks on the Reservation Calendar.
Page 197: Week View
The current date (Today), highlighted in orange, can be viewed in both Week View and Day View. Current Date (Today) Day View Week View List View List View does not have a calendar based format. All Reservations are listed by: • Display Name • End Time Polycom, Inc.
Page 198: Changing The Calendar View
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide • • Status • Internal ID • Conference Password • Start Time • Profile The Reservations can be sorted, searched and browsed by any of the listed fields. Changing the Calendar View To change between Week and Day views: >>...
Page 199 Optional. Click on the column heading to toggle the column’s sort order. To return to Calendar View: >> In the Reservation Calendar toolbar, click any of the buttons (Show Week/Show Day/ Today) to return to the required Reservation Calendar view. Polycom, Inc.
Page 200: Scheduling Conferences Using The Reservation Calendar
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Scheduling Conferences Using the Reservation Calendar Creating a New Reservation There are three methods of creating a new reservation: • Method I – Creating a reservation with default duration of 1 hour •...
Page 201 The New Reservation – General tab dialog box opens. All the fields are the same as for the New Conference – General tab, described in the Polycom® RealPresence Collaboration Server 800s Getting Started Guide, "General Tab” on page 3-14. Polycom, Inc.
Page 202 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide When a Conference Profile is assigned to a Meeting Room or a Reservation, the Profile’s parameters are not embedded in the Reservation, and are taken from the Profile when the reservation becomes an ongoing conference. Therefore, any changes to the Profile parameters between the time the Reservation or Meeting Room was created and the time that it is activated (and becomes an ongoing conference) will be applied to the conference.
Page 203 Select this option to set up a Recurring Reservation - a series of Reservations Meeting to be repeated on a regular basis. To create a recurring reservation, you must define a time period and a recurrence pattern of how often the Reservation should occur: Daily, Weekly or Monthly. 9-11 Polycom, Inc.
Page 204 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 9-2 New Reservation – Schedule Tab (Continued) Field Description Recurrence Daily If Daily is selected, the system automatically selects all the days of Pattern the week. To de-select days (for example, weekends) clear their check boxes.
Page 205 Optional. Add participants from the Participants Address Book. For more information see "Meeting Rooms” on page and the Polycom® RealPresence Collaboration Server 800s Getting Started Guidee, "To add participants from the Address Book:” on page 3-19. Optional. Add information to the reservation.
Page 206: Managing Reservations
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide If 3 recurrences of the reservation are created: Display Name for occurrence 1: Sales_00001 Display Name for occurrence 2: Sales_00002 Display Name for occurrence 3: Sales_00003 Managing Reservations Reservations can be accessed and managed via all the views of the Reservations List.
Page 207 The Reservation Properties – General dialog box opens. Select the tab(s) of the properties you want to view or modify. Optional. Modify the Reservation Properties. Click OK. The dialog box closes and modifications (if any) are saved. 9-15 Polycom, Inc.
Page 208: Adjusting The Start Times Of All Reservations
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Adjusting the Start Times of all Reservations When utilizing GMT offset (for example, Daylight Saving Time change), the start time of the reoccurring reservations scheduled before the Collaboration Server time change are not updated accordingly (although their start times appear correctly in the Reservations list, when checking the reservation properties the start time is incorrect).
Page 209: Deleting Reservations
Show Day, Show Week, Today, Back, Next or List buttons. Click the Delete Reservation button. Place the mouse pointer within the Reservation or any of its recurrences, right-click and select Delete Reservation. A confirmation dialog box is displayed. Select Delete the series. Click OK. 9-17 Polycom, Inc.
Page 210: Searching For Reservations Using Quick Search
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide All occurrences of the Reservation are deleted. Searching for Reservations using Quick Search Quick Search is available only in List View. It enables you to search for Reservations by Display Name. To search for reservations: In the Reservation Calendar toolbar, click in the Quick Search field.
Page 211: Operator Assistance & Participant Move
(Home conference). • The operator can connect participants belonging to the same destination conference to their conference simultaneously by selecting the appropriate participants and moving them to the Home conference (interactively or using the right-click menu). 10-1 Polycom, Inc.
Page 212 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide • The operator can move one or several participants from an ongoing conference to the Operator conference for a private conversation. • The operator can move participants between ongoing Continuous Presence conferences. Operator Conference Guidelines •...
Page 213: Defining The Components Enabling Operator Assistance
The New Conference IVR Service - Conference Password dialog box opens. If required, enable the request for conference password before moving the participant from the conference IVR queue to the conference and set the MCU behavior for 10-3 Polycom, Inc.
Page 214 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide password request for Dial-in and Dial-out participant connections. For more information, see Table 17-5, “New Conference IVR Service Properties - Conference Password Parameters,” on page 17-11. 10 Select the various audio messages that will be played in each case. For more information, see Table 17-5, “New Conference IVR Service Properties - Conference Password...
Page 215: Defining An Entry Queue Ivr Service With Operator Assistance Options
Click the Conference ID tab. The New Entry Queue IVR Service - Conference ID dialog box opens. Select the required voice messages. For more information, see Table 17-11, “Entry Queue IVR Service Properties - Conference ID,” on page 17-21. 10-5 Polycom, Inc.
Page 216: Defining A Conference Profile For An Operator Conference
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Click the Video Services tab. The New Entry Queue IVR Service - Video Services dialog box opens. 10 In the Video Welcome Slide list, select the video slide that will be displayed to participants connecting to the Entry Queue.
Page 217 For more details, see Table 2-8, “New AVC CP Profile - General Parameters,” on page 2-20. Click the Operator Conference check box. Click the Advanced tab. The New Profile – Advanced dialog box opens. Define the Profile Advanced parameters. 10-7 Polycom, Inc.
Page 218: Starting An Ongoing Operator Conference
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Note that when Operator Conference is selected, the Auto Terminate selection is automatically cleared and disabled and the Operator conference cannot automatically end unless it is terminated by the Collaboration Server User. Click the Video Quality tab.
Page 219 This participant must be defined as a dial-out participant. Define the parameters of the endpoint that will be used by the Collaboration Server User to connect to the Operator conference and to other conference to assist participants. 10-9 Polycom, Inc.
Page 220: Saving An Operator Conference To A Template
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide For more details, see the Polycom® RealPresence Collaboration Server 800s Getting Started Guide, "Participants Tab” on page 3-16. Optional. Click the Information tab. The Information tab opens. Enter the required information. For more details, see the Polycom® RealPresence Collaboration Server 800s Getting Started Guide, "Information Tab”...
Page 221: Starting An Operator Conference From A Template
You can only start an Operator conference from a template whose name is identical to your Login Name. For example, if your Login name is Polycom, you can only start an Operator conference from a template whose name is Polycom.
Page 222: Monitoring Operator Conferences And Participants Requiring Assistance
Conferences list or by right-clicking the conference entry and selecting Conference Properties. For more information, see the Polycom® RealPresence Collaboration Server 800s Getting Started Guide, "Conference Level Monitoring” on page 3-38. Requesting Help A participant can request help using the appropriate DTMF code from his/her touch tone telephone or the endpoint’s DTMF input device.
Page 223: Participant Alerts List
Participants list of the Entry Queues or ongoing conference where they are awaiting assistance. The participants are automatically removed from the Participant Alerts list when moved to any conference (including the Operator conference). 10-13 Polycom, Inc.
Page 224: Audible Alarms
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Audible Alarms In addition to the visual cues used to detect events occurring on the Collaboration Server, an audible alarm can be activated and played when participants request Operator Assistance. Using Audible Alarms The Audible Alarm functionality for Operator Assistance requests is enabled for each MCU in either the Collaboration Server Web Client or RMX Manager.
Page 225: Moving Participants Options
Using drag and drop To move a participant from the ongoing conference using the right-click menu options: In the Conferences list, click the conference where there are participants waiting for Operator’s Assistance to display the list of participants. 10-15 Polycom, Inc.
Page 226 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide In the Participants list, right-click the icon of the participant to move and select one of the following options: — Move to Operator Conference - to move the participant to the Operator conference.
Page 227: Conference Templates
SIP Factories and Entry Queues cannot be saved as Conference Templates. • The conference specified in the Conference Template can be designated as a Permanent Conference. For more information see "Lecture Mode (AVC CP Only)” on page 3-46. 11-1 Polycom, Inc.
Page 228: Using Conference Templates
The list can be customized by re-sizing the pane, adjusting the column widths or changing the order of the column headings. For more information see Polycom® RealPresence Collaboration Server 800s Getting Started Guide, "Customizing the Main Screen” on page 3-9.
Page 229 For more information see "Reservations” on page 9-1. The Conferences List toolbar includes the following button: Table 2 Conferences List – Toolbar Button Button Description Save Conference to Saves the selected ongoing conference as a Conference Template. Template 11-3 Polycom, Inc.
Page 230: Creating A New Conference Template
The fields of the New Template – General dialog box are identical to those of the New Conference – General dialog box. For a full description of the fields see the Polycom® RealPresence Collaboration Server 800s Getting Started Guide, "General Tab” on page 3-14.
Page 231 The fields of the New Template – Participants dialog box are the same as those of the New Conference – Participant dialog box. For a full description of these fields see the Polycom® RealPresence Collaboration Server 800s Getting Started Guide, "Participants Tab” on page 3-16.
Page 232 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide For a full description of the General tab fields see "Adding a New participant to the Address Book Directly” on page 8-7. Modify the fields of the General tab. Click the Advanced tab.
Page 233 The Media Sources tab enables you to set up and save Personal Layout and Video Forcing settings for each participant. For a full description of Personal Layout and Video Forcing settings see the Polycom® RealPresence Collaboration Server 800s Getting Started Guide, "Changing the Video Layout of a Conference (AVC-Based CP and Mixed CP and SVC Conferences)”...
Page 234: Saving An Ongoing Or Avc-Based Cp Operator Conference As A Template
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide The New Conference Template – Information tab opens. For a full description of the Information fields see the Polycom® RealPresence Collaboration Server 800s Getting Started Guide, “Information Tab” on page 19. 16 Click the OK button.
Page 235: Starting An Ongoing Conference From A Template
Participants that are connected to other ongoing conferences when the template becomes an ongoing conference are not connected. If an ongoing conference, Meeting Room or Entry Queue with the same Display Name, Routing Name or ID already exists in the system, the conference will not be started. 11-9 Polycom, Inc.
Page 236: Starting An Operator Conference From A Template (Avc Conferencing)
You can only start an Operator conference from a template whose name is identical to your Login Name. For example, if your Login name is Polycom, you can only start an Operator conference from a template whose name is Polycom.
Page 237: Scheduling A Reservation From A Conference Template
The Display Name of the Reservation is taken from the Conference Template Display Name. Conference Template and Reservation Name For a full description of the Reservation Properties fields see Table 9-2, “New Reservation – Schedule Tab,” on page 9-11. Modify the fields of the Reservation Properties. 11-11 Polycom, Inc.
Page 238: Deleting A Conference Template
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Click the OK button. A Reservation is created based on the Conference Template. The Reservation can be viewed and modified along with all other Reservations using the Reservations - Calendar View and Reservations List.
Page 239: Exporting And Importing Conference Templates
Conference Templates are exported to a single XML file that can be used to import the Conference Templates on multiple MCUs. Using the Export Conference Templates option, you can: • Export all Conference Templates from an MCU • Export selected Conference Templates 11-13 Polycom, Inc.
Page 240: Exporting All Conference Templates From An Mcu
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Exporting All Conference Templates from an MCU To export all Conference Templates from an MCU: In the Collaboration Server Web Client main window, click the Conference Templates tab. The Conference Templates list pane is displayed.
Page 241: Exporting Selected Conference Templates
You can export a single Conference Template or multiple Conference Templates to other MCUs in your environment. To export selected Conference Templates: In the Conference Templates list, select the templates you want to export. Right-click the Conference Templates to be exported, and then click Export Selected Conference Templates. 11-15 Polycom, Inc.
Page 242: Importing Conference Templates
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide The Conference Templates - Export dialog box is displayed. In the Export Path field, type the path name to the location where you want to save the exported file or click Browse to select the desired path.
Page 243 (when the Import includes conference profiles check box is selected). Click OK to import the Conference Templates and their associated Conference Profiles, if selected. Conference Templates are not imported when: — A Conference Template already exists 11-17 Polycom, Inc.
Page 244 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide — An associated Conference Profile is not defined in the Conference Profiles list When one or more Conference Templates are not imported, a Message Alert window is displayed with the templates that were not imported.
Page 245: Polycom Conferencing For Microsoft Outlook
Conferencing Add-in for Microsoft Outlook on Microsoft Outlook e-mail clients. It enables meetings to be scheduled with video endpoints from within Outlook. The add-in also adds a Polycom Conference button in the Meeting tab of the Microsoft Outlook e-mail client ribbon.
Page 246: Setting Up The Calendaring Solution
Server. If included in the solution, Polycom DMA system (DMA) and calendaring-enabled endpoints share this e-mail account. For more information, see the Polycom Unified Communications Deployment Guide for Microsoft Environments. The administrator configures the Collaboration Server for Calendaring using the...
Page 247 Chapter 12-Polycom Conferencing for Microsoft Outlook® To configure the Collaboration Server’s Exchange Integration Configuration: On the Collaboration Server menu, click Setup > Exchange Integration Configuration. The Exchange Integration Configuration dialog box is displayed. There are three options that can be used to configure the Exchange Integration Configuration.
Page 248 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Define the following fields: Table 12-1 Exchange Integration Configuration - Option 1 Field Description Enable Calendaring Select or clear this check box to enable or disable the Service Calendaring Service using the Polycom Add-in for Microsoft Outlook.
Page 249 Chapter 12-Polycom Conferencing for Microsoft Outlook® Option 2 - Using an alternate Primary SMTP Mailbox Mailbox Properties Different Mailbox Names Primary Additional SMTP Required Mailbox Field Define the following fields: Table 12-2 Exchange Integration Configuration - Option 2 Field Description...
Page 250 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Click the OK button. Option 3 - Using modified Exchange Server settings IIS Manager Full path to Exchange Server Required Fields Exchange Web Services Folder Renamed from EWS to EWD Define the following fields:...
Page 251: Calendaring Guidelines
Attendees using e-mail applications that use the iCalendar format may be invited to meetings via the Calendaring Service. • Meeting invitations sent by Polycom Conferencing for Microsoft Outlook can be in a different language to the Collaboration Server Web Client. The following languages are supported: —...
Page 252 Collaboration Server resource management is the responsibility of the system administrator: — Conferences initiated by Polycom Conferencing for Microsoft Outlook are ad hoc and therefore resources are not reserved in advance. — Polycom Conferencing for Microsoft Outlook Add-in assumes that sufficient resources are available and does not check resource availability.
Page 253: Creating And Connecting To A Conference
Meetings are organized using the Microsoft Outlook client in the normal manner. If the meeting organizer decides that video participants are to be included in a multipoint video conference, he/she clicks the Polycom Conference button. Conference Information such as the Meeting ID and connection information is automatically added to the existing appointment information.
Page 254: Connecting To A Conference
Participants can connect to the conference in the following ways: • Participants with Polycom CMA Desktop™ or a Microsoft Office Communicator client running on their PCs can click on a link in the meeting invitation to connect to the meeting.
Page 255: Collaboration Server And Polycom Dma System Deployment
Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners. These additional services will help customers successfully design, deploy, optimize and manage Polycom visual communications within their UC environments.
Page 256 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 12-12 Polycom, Inc.
Page 257: Conference And Participant Monitoring
AVC and SVC participants. General Monitoring Users can monitor a conference or keep track of its participants and progress. For more information, see Polycom® RealPresence Collaboration Server 800s Getting Started Guide, "Monitoring Ongoing Conferences” on page 3-37. 13-1...
Page 258: Conference Level Monitoring
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide You can click the blinking Participant Alerts indication bar to view participants that require attention. For more information, see "System and Participant Alerts” on page 20-1. Conference Level Monitoring In addition to the general conference information that is displayed in the Conference list pane, you can view the details of the conference’s current status and setup parameters,...
Page 259 Indicates the total number of participants that can be connected to Participants the conference. The Automatic setting indicates the maximum number of participants that can be connected to the MCU according to resource availability. Click the Advanced tab. 13-3 Polycom, Inc.
Page 260 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide The Conference Properties - Advanced dialog box opens. The following information is displayed in the Advanced tab: Table 13-2 Conference Properties - Advanced Parameters Field/Option Description Encryption Indicates whether the conference is encrypted.
Page 261 Intervals for the RTP, UDP and BFCP channels. The interval specifies how often a FW NAT Keep Alive message is sent. For more information, see "RealPresence Collaboration Server 800s Network Port Usage” on page 16-29.5 Click the Video Quality tab.
Page 262 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 13-3 Conference Properties - Video Quality Parameters (Continued) Field/Option Description Maximum Resolution This setting overrides the Maximum Resolution setting of the Resolution Configuration dialog box. The administrator can select one of the following Maximum Resolution options: •...
Page 263 Conference Properties - Video Settings Parameters Field Description Presentation Mode When checked, indicates that the Presentations Mode is active. This option is disabled in a mixed CP and SVC conference. For more information, see "Presentation Mode” on page 2-16. 13-7 Polycom, Inc.
Page 264 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 13-4 Conference Properties - Video Settings Parameters (Continued) Field Description Lecturer View When checked, the Lecturer View Switching enables automatic Switching random switching between the conference participants in the lecturer video window.
Page 265 All participants’ names are moved back to the All Participants pane. Select a participant and click this button to move the participant Up in the Scanning Order. Down Select a participant and click this button to move the participant Down in the Scanning Order. 13-9 Polycom, Inc.
Page 266 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Optional. Add a participant to the list of participants to be Auto Scanned: Click on the participant’s name in the All Participants list. Click the Add button to move the participant to the Scanning Order pane.
Page 267: Viewing The Properties Of An Ongoing Svc-Based Conference
The ASCII name of the conference. It can be used by H.323 and SIP participants for dialing in directly to the conference. It is used to register the conference in the gatekeeper and the SIP server. Start Time The time the conference started End Time The expected conference end time 13-11 Polycom, Inc.
Page 268 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Field Description Conference A numeric password for participants to access the conference. Password Chairperson A numeric password used by participants to identify themselves as Password the conference chairperson. The conference ID. Profile The name of the conference Profile from which conference parameters were taken.
Page 269 Exclusive Content When selected, Content is limited to one participant. Mode Enable FECC Far End Camera Control is not supported in SVC conferences. Click the Video Quality tab. The Conference Properties - Video Quality dialog box opens. 13-13 Polycom, Inc.
Page 270: Monitoring Operator Conferences And Participants Requiring Assistance
You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties. For more information, see the Polycom® RealPresence Collaboration Server 800s Getting Started Guide, "Conference Level Monitoring” on page 3-38. 13-14 Polycom, Inc.
Page 271: Requesting Help
The participant has requested the operator’s assistance Assistance for the conference. Usually this means that the operator is requested to join the conference. When the Operator moves the participant to the Operator conference for individual assistance the participant Status indications are cleared. 13-15 Polycom, Inc.
Page 272: Request To Speak
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Request to Speak Participants that were muted by the conference organizer/system operator can indicate that they want to be unmuted by entering the appropriate DTMF code. An icon is displayed in the Role column of the Participants list for 30 seconds.
Page 273: Participant Alerts List
Participants list of the Entry Queues or ongoing conference where they are awaiting assistance. The participants are automatically removed from the Participant Alerts list when moved to any conference (including the Operator conference). 13-17 Polycom, Inc.
Page 274: Participant Level Monitoring
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Participant Level Monitoring In addition to conference information, you can view detailed information regarding the status and parameters of each listed participant, using the Participant Properties dialog box. Participant properties can be displayed for all participants currently connected to a conference and for defined participants that have been disconnected.
Page 275: Ip Participant Properties
Personal Layout is selected in the Layout Type you can force participants to the video windows in a layout that is specific to the participant. For more information, see Polycom® RealPresence Collaboration Server 800s Getting Started Guide, "Changing the Video Layout of a Conference (AVC- Based CP and Mixed CP and SVC Conferences)”...
Page 276 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Click the Connection Status tab to view the connection status, and if disconnected the cause of the disconnection. This dialog box is the same for AVC-based and SVC-based participants. Viewing Permissions Connection ...
Page 277 Displays the MCU’s capabilities used for retrieved from the remote site connection with the participant SIP Participant (AVC-based and SVC-based) Table 13-11 Participant Properties - H.245/SDP Parameters Field Description Remote Capabilities Lists the participant’s capabilities as declared by the endpoint. 13-21 Polycom, Inc.
Page 278 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 13-11 Participant Properties - H.245/SDP Parameters (Continued) Viewing Permissions Field Description Remote Displays the actual capabilities used by the endpoint when Communication Mode establishing the connection with the MCU (Endpoint to MCU).
Page 279 Peak (in parentheses) reflects the maximum network jitter since the channel was opened. • Latency – Indicates the time it takes a packet to travel from one end to another in milliseconds (derived from the RTCP report). 13-23 Polycom, Inc.
Page 280 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 13-12 Participant Properties - Channel Status Parameters (Continued) Field Description Sync Status Channel - The channel type: Video or Content. Source - The name of the participant currently viewed by this participant.
Page 281 MCU side. Participant IP The IP address and the transport protocol (TCP/UDP) of the Address participant and the port number allocated to the media stream on the participant side. 13-25 Polycom, Inc.
Page 282 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 13-13 Participant Properties - Channel Status Advanced Parameters (Continued) Field Description ICE RealPresence The IP address, port number, and transport protocol of the MCU used Collaboration Server to pass through the media when ICE is functional.
Page 283 DRQ – Disengage Request – the endpoint informs the gatekeeper that the connection to the conference is terminated and requests to disconnect the call and free the resources. • None – indicates that there is no connection to the gatekeeper. 13-27 Polycom, Inc.
Page 284 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Optional for SIP AVC-based and SVC-based participants. Click the Call Admission Control tab to view its parameters. Viewing Permissions Gatekeeper    Status Table 13-15 Participant Properties - Gatekeeper Status Parameters Field...
Page 285: Monitoring Sip Bfcp Content
In the SIP Participant Properties dialog box, BFCP status information appears in: • All three panes of the SDP tab. • The Channel Status tab. • The Channel Status -Advanced tab. Channel Status Channel Status - Advanced For more information see "Participant Level Monitoring” on page 13-18. 13-29 Polycom, Inc.
Page 286 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 13-30 Polycom, Inc.
Page 287: Recording Conferences
Multiple Recording Links may be defined. Conference Recording Links can be associated on the Collaboration Server with Virtual Recording Rooms (VRR), created and saved on the Polycom® RSS™ 4000 Version 8.5 Recording and Streaming Server (RSS). Each Recording Link defined on the Collaboration Server can be given a descriptive name and can be associated with one VRR saved on the Polycom RSS 4000.
Page 288: Creating Multiple Virtual Recording Rooms On The Rss
If the environment includes a Polycom® RSS™ 4000 Version 8.5 Recording and Streaming Server (RSS) and you want to associate Recording Links on the Collaboration Server with Virtual Recording Rooms (VRR), created and saved on the Polycom® RSS™ 4000 Version 8.5 perform the following operations on the RSS: Modify the parameters of a recording Template to meet the recording requirements.
Page 289 5555, enter 173.26.120.2##5555 Alias Type Depending on the format used to enter the information in the IP address and Alias fields, select H.323 ID or E.164 (for multiple Recording links). E-mail ID and Participant Number are also available. 14-3 Polycom, Inc.
Page 290: Enabling The Recording Features In A Conference Ivr Service
RealPresence Collaboration Server 800s Administrator’s Guide Click OK. The Recording Link is added to the Collaboration Server unit. Enabling the Recording Features in a Conference IVR Service To record a conference, a Conference IVR Service in which the recording messages and DTMF codes are activated must be assigned to the conference.
Page 291: Enabling The Recording In The Conference Profile
Properties. If creating a new profile, complete the conference definition. For more information on creating Profiles see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, “Defining New Profiles” on page 2-9. In the Profile Properties dialog box, click the Recording tab.
Page 292 RealPresence Collaboration Server 800s Administrator’s Guide Select the Enable Recording check box. Define the following parameters: Table 14-3 Conference Profile Recording Parameters Parameter Description Enable Recording Select to enable Recording Settings in the dialog box. Recording Link Select a recording link for the conference from the list.
Page 293: Recording Link Encryption
Selecting the Encryption option (Encrypt All or Encrypt when Possible) in the Advanced tab. For more details, see "Media Encryption” on page 3-32. • Setting the Recording options in the Recording tab. For more details, see "Enabling the Recording in the Conference Profile” on page 14-5. 14-7 Polycom, Inc.
Page 294: Managing The Recording Process
Chairperson’s endpoint (using DTMF codes) or from the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Web Client. After the recording process has finished, the recording can be identified in the RSS 2000/ 4000 by its Collaboration Server conference name.
Page 295 Layout Settings Not applicable Not applicable 10 or more The default settings for Auto Layout of the Recording Link cannot be changed, and the Auto Layout flags do not apply to the Recording Link Auto Layout default settings. 14-9 Polycom, Inc.
Page 296: Using The Collaboration Server Web Client To Manage The Recording Process
RealPresence Collaboration Server 800s Administrator’s Guide Using the Collaboration Server Web Client to Manage the Recording Process To manage the recording process using the right-click menu: >> Right-click the Recording participant in the conference and select from one of the following options: The Recording participant does not support H.264 High Profile.
Page 297: Using Dtmf Codes To Manage The Recording Process
Codian VCR) and the recording is automatically started on the Codian VCR. A connection can also be defined on the Codian VCR, dialing into the recorded conference using the MCU prefix and the Conference ID as for any other dial-in participant in the conference. 14-11 Polycom, Inc.
Page 298 RealPresence Collaboration Server 800s Administrator’s Guide Monitoring the recording participant: This connection is monitored as any other participant in the conference. The connection can also be monitored in the Codian VCR web client. 14-12 Polycom, Inc.
Page 299: Users, Connections, And Notes
Administrator can change a password. Chairperson A Chairperson can only manage ongoing conferences and participants. The Chairperson does not have access to the Collaboration Server configurations and utilities. 15-1 Polycom, Inc.
Page 300: Auditor
The Users pane lists the currently defined users in the system and their authorization levels. The pane also enables the administrators to add and delete users. The system is shipped with a default Administrator user called POLYCOM, whose password is POLYCOM. However, once you have defined other authorized Administrator users, it is recommended to remove the default user.
Page 301: Deleting A User
In the User Properties dialog box, select the Associate with a machine check box. Enter the FQDN of the server that hosts the application who’s application-user name is being added. Example: cma1.polycom.com Click OK. The User Properties dialog box closes and the new user is added to the system.
Page 302: Disabling A User
RealPresence Collaboration Server 800s Administrator’s Guide To change a user’s password: In the Collaboration Server Management pane, click the Users ( ) option. Right-click the user and click Change User Password. The Change Password dialog box opens. Enter the Old Password (current), New Password and Confirm the New Password.
Page 303: Enabling A User
The User status in the Users list - Disabled column changes to NO. Renaming a User To rename a user: In the Collaboration Server Management pane, click the Users ( ) button. The Users pane is displayed. 15-5 Polycom, Inc.
Page 304: Machine Account
RealPresence Collaboration Server 800s Administrator’s Guide Right-click the user to be renamed and select Rename User. The Rename User dialog box is displayed. Enter the user’s new name in the New User Name field and click OK. The user is renamed and is forced to change his/her password.
Page 305: Guidelines
Active Directory as regular users. CMA and DMA application-users must be manually. • The only restriction is that TLS mode is enabled together with client certificate validation. • If the above configuration are set off it will not be possible to add machine accounts. 15-7 Polycom, Inc.
Page 306: Connections
RealPresence Collaboration Server 800s Administrator’s Guide • When setting the TLS mode off the system should check the existence of a machine account and block this operation until all machine accounts are removed. Connections The Collaboration Server enables you to list all connections that are currently logged into the MCU, e.g.
Page 307: Notes
— Modified From – The Client Application and Workstation from which the note was created or modified. Toolbar Handle User Name Client Workstation Application To open or edit a note: Double-click the entry to edit, or right-click the entry and select Note Properties. The note opens for viewing or editing. 15-9 Polycom, Inc.
Page 308 RealPresence Collaboration Server 800s Administrator’s Guide To delete a note: In the Notes list, select the entry for the note to delete and click the Delete Note button ), or right-click the entry and select Delete Note. A delete confirmation dialog box is displayed.
Page 309: Ip Network Services
Server Management pane of the Collaboration Server Web Client. IP Network Services Two IP Services are defined for the Collaboration Server: • Management Network • Default IP Service (Conferencing Service) Dial in, dial out connections and Collaboration Server management are supported within IPv4 addressing environments. 16-1 Polycom, Inc.
Page 310: Management Network (Primary)
• Deletion of the Default IP Service, followed by a system reset. For more information, see the Polycom® RealPresence Collaboration Server 800s Getting Started Guide, "Procedure 1: First-time Power-up” on page 2-8. Changes made to any of these parameters only take effect when the Collaboration Server is reset.
Page 311 Control Unit IP IPv4 The IPv4 address of the Collaboration Server. Address This IP address is used by the Collaboration Server Web Client to connect to the Collaboration Server. Subnet Mask Enter the subnet mask of the Control Unit. 16-3 Polycom, Inc.
Page 312 RealPresence Collaboration Server 800s Administrator’s Guide Click the Routers tab. Modify the following fields: Table 16-2 Default Management Network Service – Routers Field Description Default Router IPv4 Enter the IP address of the default router. The IP Address default router is used whenever the defined static routers are not able to route packets to their destination.
Page 313 Subnet Mask Remote Type Select the type of router connection: • Network – defines a connection to a router segment in another network. • Host – defines a direct connection to an endpoint found on another network. 16-5 Polycom, Inc.
Page 314 RealPresence Collaboration Server 800s Administrator’s Guide Click the DNS tab. Modify the following fields: Table 16-3 Default Management Network Service – DNS Field Description MCU Host Name Enter the name of the MCU on the network. Default name is PolycomMCU Select: •...
Page 315 Table 16-4 Management Network Properties – LAN Ports Parameters Field Description Port Speed The RealPresence Collaboration Server 800s has four LAN ports Their peed can be set by the user. Port The LAN port number. Speed Select the speed and transmit/receive mode for each port.
Page 316 RealPresence Collaboration Server 800s Administrator’s Guide 11 Modify the following fields: Table 16-5 Management Network Properties – Security Parameters Field Description Secured Select to enable Secured Communication. Communication The Collaboration Server supports TLS 1.0 and SSL 3.0 (Secure Socket Layer).
Page 317: Modifying The Default Ip Network Service
To view or modify the Default IP Service: In the Collaboration Server Management pane, click IP Network Services ( In the Network list pane, double-click the Default IP Service ( , or ) entry. The Default IP Service - Networking IP dialog box opens. 16-9 Polycom, Inc.
Page 318 MCU using this service. Note: This field is displayed in all Default IP Service tabs. Signaling Host IP On RealPresence Collaboration Server 800s this field is disabled as Address only one IP address is used for signaling and media transmission.
Page 319 This number is used by H.323 endpoints as the first part of their dial-in string when dialing the MCU. Register as Gateway Select this check box if the Collaboration Server is to be seen as a gateway, for example, when using a Cisco gatekeeper. 16-11 Polycom, Inc.
Page 320 RealPresence Collaboration Server 800s Administrator’s Guide Table 16-7 Default IP Service – Conferencing – Gatekeeper Parameters (Continued) Field Description Refresh Registration The frequency with which the system informs the gatekeeper that it is every __ seconds active by re-sending the IP address and aliases of the system to the gatekeeper.
Page 321 Although you can define fixed ports, these ports are not implemented by the RealPresence Collaboration Server 800s. The port range recommended by IANA (Internet Assigned Numbers Authority) is 49152 to 65535. The Collaboration Server uses this recommendation along with the number of licensed ports to calculate the port range.
Page 322 RealPresence Collaboration Server 800s Administrator’s Guide Table 16-8 Default IP Service – Conferencing – Ports Parameters (Continued) Field Description UDP Port from - to Displays the default settings for port numbers used for audio and video. To modify the number of UDP ports: Enter the first and last port numbers in the range, and the range must be 1024 ports.
Page 323 • None: No optimization definition is applied. This is a compatibility mode in which routing is based on Precedence priority settings only. Select None if you do not know which standard your router supports. 16-15 Polycom, Inc.
Page 324 RealPresence Collaboration Server 800s Administrator’s Guide 12 Click the SIP Servers tab. 13 Modify the following fields: Table 16-10 Default IP Network Service – SIP Servers Field Description SIP Server Select: • Specify – to manually configure SIP servers. •...
Page 325 SIP server in the polycom.com domain, to which it will forward the call. When this call arrives at the SIP server in polycom.com, the server looks for the registered user (EQ1) and forwards the call to this Entry Queue or conference.
Page 326 RealPresence Collaboration Server 800s Administrator’s Guide 14 Click the Security tab. Modify the following fields: Table 16-11 Default IP Network Service – Security (SIP Digest) Field Description SIP Authentication Select to enable SIP server authentication. User Name Enter the conference, Entry Queue or Meeting Room name as registered with the proxy.
Page 327: Ip Network Monitoring
MCU. To monitor signaling status: In the Collaboration Server Management pane, click Signaling Monitor ( In the Signaling Monitor pane, double-click Default IP Service. The IP Network Services Properties – RMX CS IP tab opens: 16-19 Polycom, Inc.
Page 328 RealPresence Collaboration Server 800s Administrator’s Guide The RMX CS IP tab displays the following fields: Table 16-13 P Network Services Properties – RMX CS IP Field Description Service Name The name assigned to the IP Network Service by the Fast Configuration Wizard.
Page 329 Backup - The backup gatekeeper that can be used if the connection to the preferred gatekeeper fails. The gatekeeper ID retrieved from the gatekeeper during the registration process. Name The gatekeeper’s host’s name. IP Address The gatekeeper’s IP address. Click the SIP Servers tab. 16-21 Polycom, Inc.
Page 330 RealPresence Collaboration Server 800s Administrator’s Guide The SIP Servers tab displays the following fields: Table 16-15 IP Network Services Properties – SIP Servers Field Description Role Active -The default SIP Server is used for SIP traffic. Backup -The SIP Server is used for SIP traffic if the preferred proxy fails.
Page 331: Ethernet Settings
• None Ethernet Settings In the RealPresence Collaboration Server 800s, the automatically identified speed and transmit/receive mode of each LAN port used by the system can be manually modified if the specific switch requires it. To modify the automatic LAN port configuration: On the Collaboration Server menu, click Setup >...
Page 332 RealPresence Collaboration Server 800s Administrator’s Guide The Collaboration Server has 2 LAN ports. You can select the speed and transmit/ receive mode manually for these ports. In the Speed column, click the drop-down arrow of the table entry to modify and select...
Page 333: Nat (Network Address Translation) Traversal
SAM - a Polycom SBC • Acme Packet - a 3rd party SBC • VBP - Polycom Video Border Proxy Deployment Architectures The following NAT Traversal topologies are given as examples. Actual deployments will depend on user requirements and available infrastructure:...
Page 334: Business To Business Connections
RealPresence Collaboration Server 800s Administrator’s Guide Table 16-17 Remote Connection (Continued) Enterprise Client CMA Client Environment Registered Registered Environment  SIP / H.323 SAM Only H.323 Business to Business Connections The following Business to Business connection call flow options are supported:...
Page 335: Fw (Firewall) Nat Keep Alive
1 - 86400 seconds. System Configuration in SBC environments In an environment that includes SAM (a Polycom SBC), to ensure that a RealPresence Mobile endpoint can send content to a conference the value of the system flag NUM_OF_INITIATE_HELLO_MESSAGE_IN_CALL_ESTABLISHMENT must be set to at least 3.
Page 336: Sip Proxy Failover With Polycom® Distributed Media Application™ (Dma™) 7000
RealPresence Collaboration Server 800s Administrator’s Guide SIP Proxy Failover With Polycom® Distributed Media Application™ (DMA™) 7000 Collaboration Server systems that are part of a DMA environment can benefit from DMA’s SIP Proxy Failover functionality. SIP Proxy Failover is supported in DMA’s Local Clustering mode with redundancy achieved by configuring two DMA servers to share a single virtual IP address.
Page 337: Realpresence Collaboration Server 800S Network Port Usage
Chapter 16-IP Network Services RealPresence Collaboration Server 800s Network Port Usage The following table summarizes the port numbers and their usage in the RealPresence Collaboration Server 800s: Table 16-19 Collaboration Server Network Port Usage Summary Connection Port Protocol Description Configurable...
Page 338 RealPresence Collaboration Server 800s Administrator’s Guide Table 16-19 Collaboration Server Network Port Usage Summary (Continued) Connection Port Protocol Description Configurable Type Number Alternative 5060 UDP, Connection to the alternate Yes - in the IP service. SIP server 60000 SIP Server.
Page 339: Lan Redundancy
Collaboration Server - Media Redundancy - System Flags System Flag / Value Collaboration Server LAN_REDUNDANCY = NO MULTIPLE_SERVICES = NO No redundancy LAN_REDUNDANCY = NO MULTIPLE_SERVICES = YES LAN_REDUNDANCY = YES Full signaling and media redundancy MULTIPLE_SERVICES = NO 16-31 Polycom, Inc.
Page 340: Hardware Monitor Indications
RealPresence Collaboration Server 800s Administrator’s Guide Hardware Monitor Indications With LAN redundancy, when LAN LEDs are lit they indicate that a physical connection of the cables is present but does not indicate their activity status. In the Hardware Monitor pane the Lan List displays the Collaboration Server LAN ports together with their Status indication.
Page 341: Multiple Network Services
Up to three media and signaling networks can be defined for the RealPresence Collaboration Server 800s for each media and signaling network connected to the Collaboration Server. The Management Network is logically and physically separated from the media and signaling networks.
Page 342: First Time Installation And Configuration
In Multiple Networks mode, the resources of the Network Services are not split between the network services but are used per their availability by all Network Services equally. First Time Installation and Configuration First Time Installation and Configuration of the RealPresence Collaboration Server 800s consists of the following procedures: Preparations —...
Page 343: Connecting The Cables To The Realpresence Collaboration Server 800S
Chapter 16-IP Network Services Connecting the Cables to the RealPresence Collaboration Server 800s On the Collaboration Server LAN2 is used for media and signaling and LAN 3, and LAN 4 can be used for multiple Networks configuration. LAN 1 LAN 3...
Page 344 RealPresence Collaboration Server 800s Administrator’s Guide In the Network Services list toolbar, click the Add Network Service button. The New IP Service - Networking IP dialog box opens. Define the following fields: Table 16-24 IP Network Service - IP Parameters...
Page 345 NUMERIC_CONF_ID_LEN — NUMERIC_CONF_ID_MIN_LEN — NUMERIC_CONF_ID_MAX_LEN — ENABLE_CASCADED_LINK_TO_JOIN_WITHOUT_PASSWORD — MAX_CP_RESOLUTION — QOS_IP_AUDIO — QOS_IP_VIDEO — QOS_IP_SIGNALING — ENABLE_CISCO_GK — SIP_FREE_VIDEO_RESOURCES — FORCE_CIF_PORT_ALLOCATION — MS_ENVIRONMENT — SIP_FAST_UPDATE_INTERVAL_ENV — SIP_FAST_UPDATE_INTERVAL_EP — H263_ANNEX_T — H239_FORCE_CAPABILITIES — MIX_LINK_ENVIRONMENT — IP_LINK_ENVIRONMENT — FORCE_STATIC_MB_ENCODING 16-37 Polycom, Inc.
Page 346 RealPresence Collaboration Server 800s Administrator’s Guide — FORCE_RESOLUTION — SEND_WIDE_RES_TO_IP — DISABLE_WIDE_RES_TO_SIP_DIAL_OUT — SEND_SIP_BUSY_UPONRESOURCE_THRESHOLD Click the Routers tab. Define the routers used in this network and that are other than the routers defined in the Management Network. The field definitions of the Routers tab are the same as for the Default Management Network.
Page 347 The routers must support QoS in order for IP packets to get higher priority. The field definitions of the QoS tab are the same as for the Default IP Network Service. For more information see the RealPresence Collaboration Server 800s Administrator’s Guide, "If required, click the QoS tab.” on page 16-14.
Page 348: Setting A Network Service As Default
The field definitions of the SIP Servers tab are the same as for the Default IP Network Service. For more information see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Click the SIP Servers tab.” on page 16-16.
Page 349: Signaling Host Ip Address And Mcu Prefix In Gk Indications
Queues, SIP Factories and Gateway Sessions with SIP servers is done per conferencing entity. This allows better control on the number of entities that register with each SIP server by selecting for each of the conferencing entities whether it will register with the SIP server. 16-41 Polycom, Inc.
Page 350: Signaling Monitor
Signaling Monitor The Signaling Monitor pane includes the list of the signaling and media IP Network Services defined in the system (up to three in the RealPresence Collaboration Server 800s). Double- clicking a Network Service, displays it properties and status.
Page 351: Monitoring Conferences
Network Service’s SIP proxy the conference should be registered and if the dial in call will be connected to the conference. In the Participant pane, a new column - Service Name was added, indicating the name of Network Service used for the participant’s connection. 16-43 Polycom, Inc.
Page 352: Resource Report
RealPresence Collaboration Server 800s Administrator’s Guide Resource Report The Resource Report displays the resource usage in total and per Network Service in a table format. The Resources per Service table provides the actual information on resource usage and availability per network Service and provides an accurate snapshot of resources usage in the system.
Page 353: Ivr Services
You can view the currently defined Conference IVR and Entry Queue IVR Services in the IVR Services list pane. To view the IVR Services list: In the Collaboration Server Management pane, expand the Rarely Used list. Click the IVR Services ( ) entry. 17-1 Polycom, Inc.
Page 354: Ivr Services Toolbar
RealPresence Collaboration Server 800s Administrator’s Guide The list pane displays the Conference IVR Services list and the total number of IVR services currently defined in the system. IVR Services List Pane IVR Toolbar Access to IVR Services list and customization...
Page 355: Adding Languages
In the Collaboration Server Management pane, expand the Rarely Used list. Click the IVR Services ( ) entry. In the Conference IVR Services list, click the Add Supported Languages ( button. The Supported Languages dialog box opens. Click the Add Language button. 17-3 Polycom, Inc.
Page 356: Uploading A Message File To The Collaboration Server
RealPresence Collaboration Server 800s Administrator’s Guide The New Language dialog box opens. In the New Language box, enter the name of the new language. The language name can be typed in Unicode and cannot start with a digit. Maximum field length is 31 characters.
Page 357 Click Upload File to upload the appropriate audio file to the MCU. The Install File dialog box opens. Enter the file name or click the Browse button to select the audio file to upload. The Select Source File dialog box opens. 17-5 Polycom, Inc.
Page 358: Defining A New Conference Ivr Service
RealPresence Collaboration Server 800s Administrator’s Guide Select the appropriate *.wav audio file, and then click the Open button. The name of the selected file is displayed in the Install field in the Install File dialog box. Optional. You can play a .wav file by selecting the Play button ( 10 Click Yes to upload the file to the MCU.
Page 359 Range is between 1-10, and the default value is 5 seconds. DTMF Delimiter Enter the key that indicates the last input key. Possible values are the pound (#) and star (*) keys. The default is #. 17-7 Polycom, Inc.
Page 360 RealPresence Collaboration Server 800s Administrator’s Guide Click the Welcome tab. The New Conference IVR Service - Welcome dialog box opens. Select the Enable Welcome Messages check box to define the system behavior when the participant enters the Conference IVR queue. When participants access a conference through an Entry Queue, they hear messages included in both the Entry Queue Service and Conference IVR Service.
Page 361 Select the audio file that prompts participants to re-enter the Password chairperson password if they enter it incorrectly. Chairperson Identifier Enter the key to be used for identifying the participant as a chairperson. Possible keys are: pound key (#) or star (*). 17-9 Polycom, Inc.
Page 362 RealPresence Collaboration Server 800s Administrator’s Guide Table 17-4 New Conference IVR Service Properties - Conference Chairperson Options and Messages (Continued) Field/Option Description Billing Code The prompt requesting the chairperson billing code selected in the General tab. 10 Click the Conference Password tab.
Page 363 15 To assign the appropriate audio file to the message type, click the appropriate table entry, in the Message File column. A drop-down list is enabled. 16 From the list, select the audio file to be assigned to the event/indication. 17-11 Polycom, Inc.
Page 364 RealPresence Collaboration Server 800s Administrator’s Guide 17 Repeat steps 15 and 16 to select the audio files for the required messages. The following types of messages and prompts can be enabled: Table 17-6 Conference IVR Service Properties - General Voice Messages...
Page 365 Conference Requires Chairperson option must be selected in the Conference Profile - IVR dialog box. Self Mute A confirmation message that is played when participants request to mute their line. Self Unmute A confirmation message that is played when participants request to unmute their line. 17-13 Polycom, Inc.
Page 366 RealPresence Collaboration Server 800s Administrator’s Guide 18 Click the Video Services tab. The New Conference IVR Service - Video Services dialog box opens. In addition to the low and high resolution slides included in the default slide set, customized low and high resolution slides are supported.
Page 367 To view any slide, click the Preview Slide ) button. Notes: • When using one of the default Polycom slides, the slide will be displayed in the resolution defined in the profile, i.e. CIF, SD, HD 720p • Customized H.261 slides are not supported.
Page 368 RealPresence Collaboration Server 800s Administrator’s Guide 21 Click the DTMF Codes tab. The New Conference IVR Service - DTMF Codes dialog box opens. • This dialog box lists the default DTMF codes for the various functions that can be performed during the conference by all participants or by the chairperson.
Page 369 23 Click the Operator Assistance tab. The Operator Assistance dialog box opens. 24 Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connection process to the conference or during the conference. 17-17 Polycom, Inc.
Page 370: Change To Chairperson
In the Conference IVR Service - Conference Chairperson dialog box, select the Enable Chairperson Messages check box, and select the appropriate voice messages. For more information, see Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "New Conference IVR Service Properties - Conference Chairperson Options and Messages”...
Page 371: Entry Queue Ivr Service
(Mandatory) Enter the name of the Entry Queue Service. The name Name can be typed in Unicode. Maximum field length is 80 ASCII characters. Language Select the language in which the Audio Messages and prompts will be heard. The languages are defined in the Supported Languages function. 17-19 Polycom, Inc.
Page 372 RealPresence Collaboration Server 800s Administrator’s Guide Table 17-10 Entry Queue IVR Service Properties - Global Parameters (Continued) Option Description External Server This option is used for Ad Hoc conferencing, to verify the participant’s Authentication permission to initiate a new conference. For a detailed description see Appendix D: "Ad Hoc Conferencing and External Database...
Page 373 Assign an audio file to each message type, as follows: — In the Message File column, click the table entry, and then select the appropriate audio message. Click the General tab. The New Entry Queue IVR Service - General dialog box opens. 17-21 Polycom, Inc.
Page 374 RealPresence Collaboration Server 800s Administrator’s Guide The administrator can enable an audio message that informs the participant of the lack of Video Resources in the Collaboration Server and that he/she is being connected as Audio Only. The message states: All video resources are currently in use. Connecting using audio only.
Page 375: Setting A Conference Ivr Service Or Entry Queue Ivr Service As The Default Service
To select the default Conference IVR Service: >> In the IVR Services list, select the Conference IVR Service to be defined as the default, and then click the Set Default Conference IVR Service button. 17-23 Polycom, Inc.
Page 376: Modifying The Conference Or Entry Queue Ivr Service Properties
RealPresence Collaboration Server 800s Administrator’s Guide Alternatively, in the IVR Services list, right-click the Conference IVR Service and then select Set Default Conference IVR Service. The IVR Service is displayed in bold, indicating that it is the current default service.
Page 377 In the IVR Services list, Click the IVR Service to modify. For more information about the tabs and options of this dialog box, see "Defining a New Conference IVR Service” on page 17-6. Modify the required parameters or upload the required audio files. Click OK. 17-25 Polycom, Inc.
Page 378: Replacing The Music File
RealPresence Collaboration Server 800s Administrator’s Guide Replacing the Music File The Collaboration Server is shipped with a default music file that is played when participants are placed on hold, for example, while waiting for the chairperson to connect to the conference (if the conference requires a chairperson), or when a single participant is connected to the conference.
Page 379: Creating Audio Prompts And Video Slides
® On your PC, click Start > Programs > Accessories > Entertainment > Sound Recorder. The Sound–Sound Recorder dialog box opens. To define the recording format, click File > Properties. The Properties for Sound dialog box opens. 17-27 Polycom, Inc.
Page 380 RealPresence Collaboration Server 800s Administrator’s Guide Click the Convert Now button. The Sound Selection dialog box opens. In the Format field, select PCM. In the Attributes list, select 16.000 kHz, 16Bit, Mono. To save this format, click the Save As button.
Page 381 10. If the format is incorrect, click the Change button. The Sound Selection dialog box is displayed. In the Name field, select the name of the format created in step 7 on page 17-28. 17-29 Polycom, Inc.
Page 382: Creating A Welcome Video Slide
17-22 To upload your video slide to the Collaboration Server, see step 12 on If using a default Polycom slide, the slide’s resolution will be as defined in the profile, i.e. SD, HD or CIF. If the display of the Welcome slide is cut in the upper area of the screen, change the settings of the endpoint’s monitor to People "Stretch"...
Page 383: Default Ivr Prompts And Messages
Chairperson joining Chairperson Exit “The chairperson has left the The chairperson Chairperson_Exit.wav conference.” has left the conference. Note: The TERMINATE_CONF_AFTER_CHAIR_ DROPPED flag must be enabled to play this message. 17-31 Polycom, Inc.
Page 384 RealPresence Collaboration Server 800s Administrator’s Guide Table 17-12 Default IVR Messages (Continued) Message Type Message Text When Played File Name First to Join “You are the first person to join the The first participant First to Join.wav conference.” joins a conference Mute All On “All conference participants are now...
Page 385 “The conference is now in an unsecured A chairperson or Conference_Unsecured.wav Conference mode” participant unsecures a conference Locked “Conference you are trying to join is Conference_Locked.wav Conference locked” Conference “The conference is being recorded” Recording_ in_Progress.wav Recording 17-33 Polycom, Inc.
Page 386 RealPresence Collaboration Server 800s Administrator’s Guide Table 17-12 Default IVR Messages (Continued) Message Type Message Text When Played File Name Conference “The conference recording has failed” Recording_Failed.wav Recording Failed No Video "All video resources are currently in No_Video_Resources_Audio_ Resources Audio use.
Page 387: The Call Detail Record (Cdr) Utility
The first record in each file contains general conference data. The remaining records contain event data, one record for each event. Each record contains field values separated by commas. This data can be transferred to an external program such as  Microsoft Excel for billing purposes. 18-1 Polycom, Inc.
Page 388 RealPresence Collaboration Server 800s Administrator’s Guide The following is a sample of an unformatted CDR file: Conference summary record Event code Event records Figure 18-1 Unformatted CDR File • Formatted text – Formatted CDR files contain multiple sections. The first section in each file contains general conference data.
Page 389: Multi-Part Cdr Files
This appendix can be referred to for information regarding the contents of fields in the unformatted text file, but does not reflect the exact contents of the formatted text file. 18-3 Polycom, Inc.
Page 390: Viewing, Retrieving And Archiving Conference Information
RealPresence Collaboration Server 800s Administrator’s Guide Viewing, Retrieving and Archiving Conference Information Viewing the Conference Records To open the CDR utility: • On the Collaboration Server Menu, click Administration > CDR. The CDR List pane opens, displaying a list of the conference CDR records stored in the MCU memory.
Page 391: Multi-Part Cdr File Display
Part Index of 1. • Files included in a Multi-Part CDR file sets have the same Display Name. The first file of the set is numbered 1 with each additional CDR file numbered in an ascending numeric sequence. 18-5 Polycom, Inc.
Page 392: Refreshing The Cdr List
RealPresence Collaboration Server 800s Administrator’s Guide Refreshing the CDR List To refresh the CDR list: • Click the Refresh button, or right-click on any record and then select Refresh. Updated conference CDR records are retrieved from the MCU memory. Retrieving and Archiving Conference CDR Records...
Page 393: Rmx Manager Application
Using the RMX Manager application, a single user can control a single or multiple MCU units as well as conferences from multiple MCUs. The RealPresence Collaboration Server 800s system can be managed and controlled by the RMX Manager application. The RMX Manager can list and monitor: •...
Page 394: Installing The Rmx Manager
RealPresence Collaboration Server 800s Administrator’s Guide Installing the RMX Manager The RMX Manager application can be downloaded from one of the RealPresence Collaboration Server systems installed in your site or from Polycom web site at http://www.polycom.com/support. Upgrade Notes • When upgrading the RMX Manager application, it is recommended to backup the MCU list using the Export RMX Manager Configuration option.
Page 395 Click Install. The installation proceeds. The installation completes, the application loads and the RMX Manager - MCUs screen is displayed. MCUs Toolbar MCUs Pane The first time you start the RMX Manager application, the MCUs pane is empty. 19-3 Polycom, Inc.
Page 396: Starting The Rmx Manager Application
— MCU Display Name (as defined in the Add MCU dialog box). — IP Address of the MCU’s control unit — Product Type - The MCU type: RealPresence Collaboration Server 800s, RealPresence Collaboration Server (RMX) 1500, RealPresence Collaboration Server 19-4...
Page 397: Connecting To The Mcu
Level of Users that can connect to the other MCUs on the list. For example, if the Authorization level of the User POLYCOM is Administrator, all Users connecting to the other MCUs on the list must be Administrators. Each user can have a different login name and password for each of the listed MCUs and they must be defined in the Users list of each of the listed MCUs.
Page 398 RealPresence Collaboration Server 800s Administrator’s Guide If you are connecting to the MCU from the MCUs opening screen and have defined the Username and Password for the connecting MCU, the system connects to the Collaboration Server, and the RMX Manager Main Screen is displayed.
Page 399: Rmx Manager Main Screen
Only one MCU can be selected in the MCUs pane. If only one MCU is connected, it is automatically selected. The selected MCU is highlighted. The menu items, the Collaboration Server Management features, the Address Book and the Conference Templates are all properties of the selected MCU and apply to it. 19-7 Polycom, Inc.
Page 400: Mcus Pane
RealPresence Collaboration Server 800s Administrator’s Guide MCUs Pane The MCUs pane includes a list of MCUs and a toolbar. For each listed MCU, the system displays the following information: • MCU Display Name - the name of the MCU and its icon according to its type and connection status.
Page 401: Conferences Pane
Using Windows multiple selection methods to select conferences, participants from several conferences running on different MCUs can be listed in the Participants list pane. Starting a new conference When starting a new conference, you must first select the MCU to run the conference in the MCUs pane. 19-9 Polycom, Inc.
Page 402: Collaboration Server Management
RealPresence Collaboration Server 800s Administrator’s Guide Collaboration Server Management The Collaboration Server Management pane lists the entities of the selected MCU that need to be configured to enable the Collaboration Server to run conferences. Only users with Administrators permission can modify these parameters.
Page 403: Address Book
The Conference Templates pane is initially displayed as a closed tab. The name of the selected Collaboration Server and the number of saved Conference Templates is indicated on the tab. For more details, see the RealPresence Collaboration Server (RMX) 1500/2000/4000, "Conference Templates” on page 3-8. 19-11 Polycom, Inc.
Page 404: Adding Mcus To The Mcus List
Enter the user name with which you will login to the MCU. A User with this name must be defined in the Collaboration Server Users list. The system is shipped with a default User whose name is POLYCOM. 19-12 Polycom, Inc.
Page 405: Starting A Conference
Enter the password as defined for the user name with which you will login to the MCU. The system is shipped with a default User whose password is POLYCOM. Secure Mode Optional. Select this check box to connect to the Collaboration Server with SSL and work in Secure Mode.
Page 406: Starting A Conference From The Conferences Pane
RealPresence Collaboration Server 800s Administrator’s Guide • Dialing in to an Ad Hoc Entry Queue defined on one of the MCUs which is used as the access point to the MCU. For a detailed description of Ad Hoc Entry Queues, see "Entry Queues” on page 7-1.
Page 407: Starting A Reservation
If no defined participants are to be added to the conference, or you do not want to add additional information, click OK. For more details, see the Polycom® RealPresence Collaboration Server 800s Getting Started Guide, "Starting an AVC CP Conference from the Conferences Pane” on page 3-12.
Page 408: Starting An Ongoing Conference Or Reservation From A Template
RealPresence Collaboration Server 800s Administrator’s Guide Starting an Ongoing Conference or Reservation From a Template An ongoing conference or a Reservation can be started from any Conference Template saved in the Conference Templates list of the selected MCU. To start an ongoing conference or a reservation from a Template: In the MCUs pane, select the MCU to run the conference.
Page 409: Grouping The Participants By Mcu
Grouping the Participants by MCU The Participants can be grouped by MCU and then by conferences. To change the display mode for the Participants pane: >> On the Collaboration Server Menu, click View > Group by MCU. 19-17 Polycom, Inc.
Page 410: Start Monitoring/Stop Monitoring
RealPresence Collaboration Server 800s Administrator’s Guide The Participants pane display changes accordingly. Group by MCU Group by Conference To toggle between the two display modes, click View > Group by MCU. Start Monitoring/Stop Monitoring By default, all conferences running on connected Collaboration Servers are monitored.
Page 411: Modifying The Mcu Properties
An MCU can be disconnected from the RMX Manager, without removing it from the MCUs list. To disconnect an MCU: Use one of the following methods: Select the MCU to disconnect and click the Disconnect MCU button. 19-19 Polycom, Inc.
Page 412: Removing An Mcu From The Mcus Pane
RealPresence Collaboration Server 800s Administrator’s Guide Right-click the MCU icon and then click Disconnect MCU. The MCU icon changes to disconnected and any ongoing conference running on that MCU will not be monitored in this RMX Manager; they are removed from the Conferences pane.
Page 413: Import/Export Rmx Manager Configuration
To Export the RMX Manager Configuration: In the Multi-RMX Manager, click the Export RMX Manager Configuration button in the toolbar, or right-click anywhere in the MCUs pane and then click Export RMX Manager Configuration. The Export RMX Manager Configuration dialog box opens. 19-21 Polycom, Inc.
Page 414 RealPresence Collaboration Server 800s Administrator’s Guide Click the Browse button to select the location of the save file, or enter the required path in the Export Path box. The selected file path is displayed in the Export Path box. Click OK to export the RMX Manager configuration.
Page 415: Mcu Administration And Utilities
System Alerts are activated when the system encounters errors such as a general or card error. The system errors are recorded by the Collaboration Server and can be generated into a report that can be saved in *.txt format. 20-1 Polycom, Inc.
Page 416 RealPresence Collaboration Server 800s Administrator’s Guide To view the System Alerts list: Click the red blinking System Alerts indication bar. The Active Alarms pane opens. This screen indicates what events have not been resolved. The following columns appear in the Active Alarms pane:...
Page 417: Participant Alerts
The Participant Alerts pane opens. The Participant Alerts pane displays similar properties to that of the Participant List pane. For more information, see the RealPresence Collaboration Server 800s, "Participant Level Monitoring” on page 3-41. To resolve participant issues that created the Participant Alerts, the administrator can...
Page 418: Guidelines
RealPresence Collaboration Server 800s Administrator’s Guide RMX Time To ensure accurate conference scheduling, the MCU has an internal clock that can function in standalone mode, or in synchronization with up to three Network Time Protocol (NTP) servers. Guidelines • NTP Version 4 is the only supported protocol.
Page 419: Resource Management
After resetting the MCU a delay may occur when synchronizing with the external NTP server. Resource Management Resource Capacity The following table describes the resource capacity allocations for theRealPresence Collaboration Server 800s per Resource type. Table 20-4 System Resource Capacity Per Resource Type Resource Type...
Page 420: Resource Usage
RealPresence Collaboration Server 800s Administrator’s Guide Table 20-4 System Resource Capacity Per Resource Type Resource Type Number of Resources VGA RTV Ports SVC Only Ports One SVC resource is equivalent to one AVC CIF resource. In a mixed CP and SVC conference, video resources are used according to the amount of both AVC and SVC participants in the conference.
Page 421: Avc Conferencing - Continuous Presence
WVGA/30 WVGA/25 480X352/30 SD/30 WSD/60 HD720p/30 Table 20-6 CP Video Resource Usage vs. Resolution Resolution/fps HD Video Resources Used H.261 CIF 30fps H.263 CIF 30fps H.263 4CIF 30fps H.264 CIF 30fps H.264 CIF 60fps H.264 4CIF 30fps 20-7 Polycom, Inc.
Page 422: Forcing Video Resource Allocation To Cif Resolution
RealPresence Collaboration Server 800s Administrator’s Guide Table 20-6 CP Video Resource Usage vs. Resolution Resolution/fps HD Video Resources Used H.264 4CIF 60fps H.264 720p 30fps H.264 720p 60fps H.264 1080p 25/30fps H.264 1080p 50/60fps AVC Conferencing - Voice One CIF video resource equals 3 voice resources. All resources are taken from the same pool of video resources.
Page 423: Resource Report
The new flag is added to the flags list. Reset the MCU for changes to take effect. For more details, see the RealPresence Collaboration Server 800s Administrator’s Guide, "Resetting the Collaboration Server” on page 20-57. To cancel the forcing of CIF resource: On the Collaboration Server menu, click Setup >...
Page 424 RealPresence Collaboration Server 800s Administrator’s Guide The Resource Report dialog box is displayed, showing the resource usage according to the Resource Capacity Mode. Video Resources Free (%) Video Resources Occupied (%) Actual Number of Occupied and Free Audio and Video Resources Resource usage is displayed for video resources only.
Page 425: Mcu Resource Management By Realpresence Resource Manager (Xma), Polycom Cma And Polycom Dma
RealPresence Resource Manager (XMA), Polycom CMA or Polycom DMA, the MCU will send updates on resource usage to both CMA and DMA, with each application updating its own resource usage for the MCU. This provides better management of the Collaboration Server resources by the RealPresence Resource Manager (XMA), Polycom CMA and Polycom DMA.
Page 426: Setting The Port Usage Threshold
RealPresence Collaboration Server 800s Administrator’s Guide Setting the Port Usage Threshold To Set the Port Usage Threshold: In the Setup menu, click Port Gauge to open the Port Gauge dialog box. Usage Threshold Status Bar Enter the value for the percentage capacity usage threshold.
Page 427: Port Usage Gauge
The Port Usage Gauge is displayed in the Status Bar at the bottom of the Collaboration Server Web Client screen. Port Usage Gauge Status Bar The Port Usage gauge indicates: • The total number of Video ports in the system • The number of Video ports in use. 20-13 Polycom, Inc.
Page 428: System Information
RealPresence Collaboration Server 800s Administrator’s Guide • The High Port Usage threshold. Total Allocated Video Ports In System Video Ports In Use Video Port Usage Indicator Video Port Usage Threshold The basic unit used for reporting resource usage in the Port Gauges is HD720p30.
Page 429: Snmp (Simple Network Management Protocol)
Indicates if the MCU is licensed to run SVC-based conferences. Polycom Partners Indicates that the System Software contains features for the support of specific Polycom Partner environments. SNMP (Simple Network Management Protocol) SNMP enables managing and monitoring of the MCU status by external managing systems, such as HP OpenView or through web applications.
Page 430: Guidelines
RealPresence Collaboration Server 800s Administrator’s Guide Guidelines • Version 1, Version 2 and Version 3 traps are supported. • When SNMPv3 is selected only SNMPv3 Queries and Traps receive responses. • A mixture of Version 1, Version 2 and Version 3 traps is not permitted.
Page 431: Standard Mibs
Agent has. MIB-II also contains basic identification information for the system, such as, Product Name, Description, Location and Contact Person. ENTITY-MIB Describes the unit physically: Number of slots, type of board in each (ENTITY.MIB) slot, and number of ports in each slot. 20-17 Polycom, Inc.
Page 432: Unified Mib
The Collaboration Server uses the Polycom Unified MIB, in addition to the RMX specific MIB. The Polycom Unified MIB is an MIB that is used by many Polycom products. The following table describes the information provided by the Collaboration Server in the Unified MIB.
Page 433 CallsEndedScsfl Integer Number of calls in the last minute which ended with a success code. CallsEndedFailed Integer Number of calls in the last minute which ended with a failure code. NumActvCnfrncs Integer Number of active conferences. 20-19 Polycom, Inc.
Page 434: Traps
RealPresence Collaboration Server 800s Administrator’s Guide Traps Three types of traps are sent as follows: ColdStart trap. This is a standard trap which is sent when the MCU is reset. coldStart notification received from: 172.22.189.154 at 5/20/ 2007 7:03:12 PM Time stamp: 0 days 00h:00m:00s.00th...
Page 435: Status Trap
Chapter 20-MCU Administration and Utilities Alarm Fault trap. The third trap type is a family of traps defined in the POLYCOM- RMX-MIB file, these traps are associated with the Collaboration Server active alarm and clearance (proprietary SNMP trap). rmxFailedConfigUserListInLinuxAlarmFault notification received from: 172.22.189.154 at 5/20/2007 7:04:22 PM...
Page 436 RealPresence Collaboration Server 800s Administrator’s Guide To enable SNMP option: In the Collaboration Server Web Client menu bar, click Setup > SNMP. The Collaboration Server-SNMP Properties - Agent dialog box is displayed. This dialog box is used to define the basic information for this MCU that will be used by the SNMP system to identify it.
Page 437 SNMP Trap Version Specifies the version, either Version 1 2 or 3 of the traps being sent to the IP Host. Polycom software supports the standard SNMP version 1 and 2 traps, which are taken from RFC 1215, convention for defining traps for use with SNMP.
Page 438 RealPresence Collaboration Server 800s Administrator’s Guide Table 20-14 SNMPv3 - Traps (Continued) Field Description Trap Destination This box lists the currently defined IP addresses of the Manager terminals to which the message (trap) is sent. Enter the IP address of the SNMP trap recipient.
Page 439 The Community name is a string of characters that will be added to the message that is sent to the external Manager terminals. This string is used to identify the message source by the external Manager terminal. The new IP Address and Community name is added to the Trap Destinations box. 20-25 Polycom, Inc.
Page 440 RealPresence Collaboration Server 800s Administrator’s Guide To delete the IP Address of a Manager terminal, select the address that you wish to delete, and then click the Remove button. The IP address in the Trap Destinations box is removed. 14 Click the Security tab.
Page 441 Enter an Engine ID to be used for both the Agent and the Trap. Default: Empty 16 To specifically define one or more valid terminals, ensure that the Accept SNMP Packets from any Host option is cleared and then click the Add button. 20-27 Polycom, Inc.
Page 442: Hot Backup
RealPresence Collaboration Server 800s Administrator’s Guide The Accepted Host IP Address dialog box opens. 17 Enter the IP Address of the Manager terminal from which valid queries may be sent to the MCU, and then click OK. Click the Add button to define additional IP Addresses.
Page 443: Guidelines
Master and Slave initial roles can be reversed only after all ongoing conferences and Reservations are deleted. • Changes to the Master MCU that require a System Reset can only be made after Hot Backup is disabled. 20-29 Polycom, Inc.
Page 444: Enabling Hot Backup
RealPresence Collaboration Server 800s Administrator’s Guide Enabling Hot Backup To enable Hot Backup: On the Collaboration Server menu, click Setup > Hot Backup. The Collaboration Server Hot Backup dialog box is displayed. Complete or modify the following fields: Table 20-17...
Page 445: Using Hot Backup Triggers
The Hot Backup triggers are configured in the Hot Backup dialog box for the Master MCU when the Hot Backup feature is enabled. To add the Hot Backup triggers to the Hot Backup configuration: In the Hot Backup dialog box, expand the Trigger Hot Backup Triggers. 20-31 Polycom, Inc.
Page 446: Modifications To The Master Mcu Requiring System Reset
RealPresence Collaboration Server 800s Administrator’s Guide A dialog box opens with a list of event triggers displayed. Select the appropriate Hot Backup Triggers check boxes: Table 20-18 Hot Backup Trigger Hot Backup Trigger Description Lost connection with Initiates the Hot Backup switch from the Master to the...
Page 447: Audible Alarms
To stop the Audible Alarm on the Collaboration Server Client or RMX Manager: >> On the Collaboration Server menu, click Setup > Audible Alarms >Stop Repeating Alarm When selected all audible alarms are immediately stopped. 20-33 Polycom, Inc.
Page 448: Configuring The Audible Alarms
RealPresence Collaboration Server 800s Administrator’s Guide Configuring the Audible Alarms User Customization The operators and administrators can: • Enable/Disable the Audible Alarm. • Select whether to repeat the Audible Alarm. • Define the number of repetitions and the interval between the repetitions.
Page 449: Replacing The Audible Alarm File
In the Download Audible Alarm File dialog box, click OK to download the file to the MCU. The new file replaces the file stored on the MCU. If multiple Collaboration Servers are configured in the RMX Manager, the file must be downloaded to each of the required MCUs separately. 20-35 Polycom, Inc.
Page 450: Customizing The Multilingual Setting
RealPresence Collaboration Server 800s Administrator’s Guide Multilingual Setting Each supported language is represented by a country flag in the Welcome Screen and can be selected as the language for the Collaboration Server Web Client. Customizing the Multilingual Setting The languages available for selection in the Login screen of the Collaboration Server Web Client can be modified using the Multilingual Setting option.
Page 451: Banner Display And Customization
If a Custom banner has been created, and the user selects one of the alternative, non- modifiable banners the Custom banner not deleted. • The Custom Login Banner banner may contain up to 1300 characters. • An empty Login Banner is not allowed. 20-37 Polycom, Inc.
Page 452: Non-Modifiable Banner Text
RealPresence Collaboration Server 800s Administrator’s Guide • Any attempt to modify a non-modifiable banner results in it automatically being copied to the Custom banner. Non-Modifiable Banner Text Sample 1 Banner You are accessing a U.S. Government (USG) Information System (IS) that is provided for USG-authorized use only.
Page 453: Customizing Banners
Unicode, UTF-8 encoding. the display of the All text and special banner. characters can be used. • Maximum banner size is Main Page 100KB. Banner Click the OK button. 20-39 Polycom, Inc.
Page 454: Banner Display
RealPresence Collaboration Server 800s Administrator’s Guide Banner Display Login Screen Banner The Login screen banner can display any text, for example the terms and conditions for system usage. The user must acknowledge that the information was read and click the...
Page 455: Main Screen Banner
• The following parameters, settings and files are backed up: — MCMS configuration files (/mcms/Cfg): — Network and service configurations, — Rooms, — Profiles — Reservations — System Flags 20-41 Polycom, Inc.
Page 456: Using Software Management
RealPresence Collaboration Server 800s Administrator’s Guide — Resource Allocation — IVR messages, music — Collaboration Server Web Client user setting - fonts, windows — Collaboration Server Web Client global settings – notes, address book, language — Private keys and certificates (TLS) —...
Page 457: Ping Collaboration Server
The Ping request is sent to the Host Name or IP Address of the Collaboration Server entity. The Answer is either: — OK, or — FAILED Notification Settings The Collaboration Server can display notifications when: • A new Collaboration Server user connects to the MCU. • A new conference is started. 20-43 Polycom, Inc.
Page 458 RealPresence Collaboration Server 800s Administrator’s Guide • Not all defined participants are connected to the conference or when a single participant is connected. • A change in the MCU status occurs and an alarm is added to the alarm’s list.
Page 459: Logger Diagnostic Files
When the MCU is reset via the Collaboration Server, the files are saved on the MCU hard drive. To access the Logger Diagnostic Files: >> On the Collaboration Server menu, click Administration > Tools > Logger Diagnostic Files. 20-45 Polycom, Inc.
Page 460 RealPresence Collaboration Server 800s Administrator’s Guide The following tasks can be performed: Table 20-24 Diagnostic File Button Options Button Description Refresh List Refreshes the list and adds newly generated logger files. Select All Selects all the logger files listed. Browse Selects the destination folder for download.
Page 461: Information Collector
CFG directory (without IVR) NTP, kernal state, event logs • Signaling Trace files (H.323 & SIP) • Cards info: HW version, state and status • Central Signaling logs • SW version number • Processes internal state and statistics 20-47 Polycom, Inc.
Page 462: Using The Information Collector
RAM size is 1/2 a gigabyte). The zipped file (info.tgz) can be opened with the following applications: WinRAR and WinZip. The entire zipped file is then sent to Polycom’s Network Systems Division for analysis and troubleshooting. Using the Information Collector When the Information Collector is used the following steps are performed: •...
Page 463: Step 2: Saving The Compressed File
For a full list of monitored activities, see Table 20-26 on page 20-54 and Table 20-27 on page 20-56. The Auditor must always be active in the system. A System Alert is displayed if it becomes inactive for any reason. 20-49 Polycom, Inc.
Page 464: Auditor Files
RealPresence Collaboration Server 800s Administrator’s Guide The Auditor tool is composed of the Auditor Files and the Auditor File Viewer that enables you to view the Auditor Files. Time stamps of Audit Events are GMT. Auditor Files Auditor Event History File Storage All audit events are saved to a buffer file on hard disk in real time and then written to a file on hard disk in XML in an uncompressed format.
Page 465 Select the file(s) to be retrieved by clicking their names in the file list or click Select All to retrieve all the files. (Windows multiple selection techniques can be used.) Click Retrieve Files. The selected files are copied to the selected directory on the workstation. 20-51 Polycom, Inc.
Page 466: Auditor File Viewer
RealPresence Collaboration Server 800s Administrator’s Guide To open the file in the Auditor File Viewer: >> Double-click the file. Auditor File Viewer The Auditor File Viewer enables Auditors and Administrators to view the content of and perform detailed analysis on auditor event data in a selected Auditor Event File.
Page 467 Yes – performed by the system. • No – rejected by the system. Description A text string describing the process, action, request or transaction. Additional Information An optional text string describing the process, action, request or transaction in additional detail. 20-53 Polycom, Inc.
Page 468: Audit Events
RealPresence Collaboration Server 800s Administrator’s Guide The order of the Auditor File Viewer field header columns can be changed and the fields can be sorted and filtered to facilitate different analysis methods. In the event list, click the events or use the keyboard’s Up-arrow and Down-arrow keys to display the Request Transaction and Response Transaction XML trees for each audit event.
Page 469 MCU Reset to enable Diagnostics mode. MCU reset. Music file error. New activation key was loaded. New version was installed. NTP synchronization failure. Polycom default User exists. Private version is loaded. Restoring Factory Defaults. Secured SIP communication failed. Session disconnected without logout SSH is enabled.
Page 470: Transactions
RealPresence Collaboration Server 800s Administrator’s Guide Transactions Table 2 lists Transactions that are recorded by the Auditor. Table 20-27 Transactions Transaction TRANS_CFG:SET_CFG TRANS_IP_SERVICE:DEL_IP_SERVICE TRANS_IP_SERVICE:NEW_IP_SERVICE TRANS_IP_SERVICE:SET_DEFAULT_H323_SERVICE TRANS_IP_SERVICE:SET_DEFAULT_SIP_SERVICE TRANS_IP_SERVICE:UPDATE_IP_SERVICE TRANS_IP_SERVICE:UPDATE_MANAGEMENT_NETWORK TRANS_MCU:BEGIN_RECEIVING_VERSION TRANS_MCU:COLLECT_INFO TRANS_MCU:CREATE_DIRECTORY TRANS_MCU:FINISHED_TRANSFER_VERSION TRANS_MCU:LOGIN TRANS_MCU:LOGOUT TRANS_MCU:REMOVE_DIRECTORY TRANS_MCU:REMOVE_DIRECTORY_CONTENT TRANS_MCU:RENAME TRANS_MCU:RESET TRANS_MCU:SET_PORT_CONFIGURATION TRANS_MCU:SET_RESTORE_TYPE...
Page 471: Activex Bypass
Installing ActiveX To install ActiveX components on all workstations in the network: Download the MSI file EMA.ClassLoaderInstaller.msi from the Polycom Resource Center. The MSI file contains installation scripts for both .NET Framework and .NET Security Settings.
Page 472 RealPresence Collaboration Server 800s Administrator’s Guide If the VMware vSphere Client is displayed in the recently used programs list, click VMware vSphere Client in the list to start the application. Click All Programs > VMware > VMware vSphere Client. The VMware vSphere Client login window opens.
Page 473 Chapter 20-MCU Administration and Utilities The VMware vSphere Client opens. In the Inventory Panel, click the Datastore that houses the MCU. 20-59 Polycom, Inc.
Page 474 RealPresence Collaboration Server 800s Administrator’s Guide Right-click on the MCU virtual machine, then click Power > Restart Guest DO NOT click Reset. Doing so may corrupt the Virtual Machine. The virtual machine and the MCU instance restart. System Reset saves system configuration changes and restarts the system with the latest settings.
Page 475: Upgrading And Downgrading
Updating the MCU instance requires the previously used activation key. If you no longer have the activation key, contact support before starting this procedure. To update the MCU instance: On the Collaboration Server menu, click Administration > Software Management > Backup Configuration. 20-61 Polycom, Inc.
Page 476 RealPresence Collaboration Server 800s Administrator’s Guide The Backup Configuration dialog box opens. Click the Browse button. The Browse To File dialog box opens. Select the Backup Directory Path and then click Backup. When the Collaboration Server backs up the current configuration, if any changes occur immediately or during the request, then additional changes are not registered.
Page 477 Chapter 20-MCU Administration and Utilities The VMware vSphere Client is displayed. Inventory Panel In the Inventory Panel, select the Datastore that houses the MCU. 20-63 Polycom, Inc.
Page 478 RealPresence Collaboration Server 800s Administrator’s Guide The inventory of the Datastore appears. Right-click the MCU virtual machine, then click Power > Shut Down Guest. When VM turns blue, the virtual machine has shut down. 20-64 Polycom, Inc.
Page 479 If the same name has been used multiple times, there will be multiple folders with an underscore and a number appended to the name. In such a case, select the folder with the name of the MCU which ends with the highest number. 20-65 Polycom, Inc.
Page 480 RealPresence Collaboration Server 800s Administrator’s Guide The contents of the folder are displayed. 13 Right-click the file ending with “.vmx” and click Download. The Browse For Folder window appears. 14 Browse to a location and click OK. The Upload/Download Operation Warning window may appear.
Page 481 18 Copy the entire line and paste it into another text file. 19 Save the text file. 20 In the Inventory Panel, click the Datastore that houses the MCU. 21 Right-click the MCU, and select Delete from Disk. 20-67 Polycom, Inc.
Page 482 RealPresence Collaboration Server 800s Administrator’s Guide The Confirm Delete window appears. 22 Click Yes. 23 On the vSphere Client menu, select File > Deploy OVF Template. 20-68 Polycom, Inc.
Page 483 Chapter 20-MCU Administration and Utilities The Deploy OVF Template wizard opens to the Source page. 24 Click Browse. The Open dialog box appears. 25 Browse to the new OVA file. 20-69 Polycom, Inc.
Page 484 RealPresence Collaboration Server 800s Administrator’s Guide 26 Either double-click on the OVA file or click on the file, then click Open. 27 Click Next. 20-70 Polycom, Inc.
Page 485 Chapter 20-MCU Administration and Utilities The OVF Template Details page is displayed. 28 Click Next. The Name and Location page is displayed. 20-71 Polycom, Inc.
Page 486 RealPresence Collaboration Server 800s Administrator’s Guide 29 In the Name field, type the same name previously used for the MCU. 30 Click Next. The Disk Format page is displayed. 31 Select Thin Provision, then click Next. 20-72 Polycom, Inc.
Page 487 Chapter 20-MCU Administration and Utilities The Network Mapping page is displayed. 32 Select the appropriate network mappings, then click Next. 20-73 Polycom, Inc.
Page 488 RealPresence Collaboration Server 800s Administrator’s Guide The Ready to Complete page is displayed. 33 Verify that Power on after deployment is not selected. 34 Confirm that all the settings are correct, then click Finish. The vSphere Client deploys the OVF file.
Page 489 38 Under Resources, right-click the datastore, and click Browse Datastore. The Browse Datastore window appears. 39 In the Folders tab, select the folder whose name matches that of the MCU. The folder name will have an underscore and a number at the end. 20-75 Polycom, Inc.
Page 490 RealPresence Collaboration Server 800s Administrator’s Guide The contents of the folder are displayed. 40 Right-click the file ending with “.vmx” and click Download. The Browse For Folder window appears. 41 Browse to a location and click OK. The Upload/Download Operation Warning window may appear.
Page 491 47 Add the following as a separate line to the file, including the quotation marks: uuid.action = “keep” 48 Save and close the file. 49 Optional. To back up the previous configuration: In the Datastore Browser window, right-click the .vmx file, then select Rename. Change the file extension to “.bak”. 20-77 Polycom, Inc.
Page 492 RealPresence Collaboration Server 800s Administrator’s Guide 50 In the tool bar of the Datastore Browser window, click the Upload files to this datastore button. 51 Click Upload File. The Upload Items window appears. 52 Navigate to where you saved the “.vmx” file in Step 48, select it, then click Open.
Page 493 57 Start the Collaboration Server Web Client application on the workstation. In the browser’s address line, enter the IP address of the Control Unit in the format: as defined in the USB memory stick. http://<Control Unit IP Address>, Click Enter. 20-79 Polycom, Inc.
Page 494 RealPresence Collaboration Server 800s Administrator’s Guide The Collaboration Server Web Client Login screen is displayed. 58 In the Collaboration Server Web Client Login screen, enter the default Username (POLYCOM) and Password (POLYCOM) and click Login. The Collaboration Server Web Client opens and the Product Activation dialog box appears with the serial number filled in: 59 In the Activation Key field, enter or paste the Product Activation Key.
Page 495: Upgrading Or Downgrading The Realpresence Collaboration Server 800S
Chapter 20-MCU Administration and Utilities Upgrading or Downgrading the RealPresence Collaboration Server 800s To upgrade or downgrade the RealPresence Collaboration Server: Inset the Polycom USB key that came with the RealPresence Collaboration Server into your computer. The Polycom Documentation window is displayed.
Page 496 RealPresence Collaboration Server 800s Administrator’s Guide In the Product Type dialog box, select RealPresence Collaboration Server 800s. In the Initial Setup Utility dialog box, click the Upgrade / Downgrade link. 20-82 Polycom, Inc.
Page 497 Chapter 20-MCU Administration and Utilities The Collaboration Server Software Version Alignment Application dialog box is displayed. Click Open. Navigate to the folder where the upgrade or downgrade software you have downloaded is saved and click Open. 20-83 Polycom, Inc.
Page 498 RealPresence Collaboration Server 800s Administrator’s Guide The software file is displayed in the Select the path where the downloaded version is located box. Click Add. This step may take a few minutes. The version is added to the Selected Version dropdown box.
Page 499 Chapter 20-MCU Administration and Utilities Click Enter. When the Collaboration Server Web Client Login window is displayed, the version change was successful. 20-85 Polycom, Inc.
Page 500 RealPresence Collaboration Server 800s Administrator’s Guide 20-86 Polycom, Inc.
Page 501: System Configuration Flags
The System Flags dialog box opens. In the following flags can be modified: MCMS_PARAMETERS tab, the Table 21-1 System Flags – MCMS_PARAMETERS Flag Description ALLOW_NON_ENCRYPT_P If YES, allows non-encrypted participants to connect to ARTY_IN_ENCRYPT_CONF encrypted conferences. Default: No 21-1 Polycom, Inc.
Page 502 RealPresence Collaboration Server 800s Administrator’s Guide Table 21-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description ALLOW_NON_ENCRYPT_R When set to NO (default), the Recording Link inherits the ECORDING_LINK_IN_ENCR encryption settings of the conference. If the conference is YPT_CONF encrypted, the recording link will be encrypted.
Page 503 For more information see "Managing the Address Book” on page 8-6. The Auto Gain Control mechanism regulates noise and audio volume by keeping the received audio signals of all participants balanced. Note: Enabling AGC may result in amplification of background noise. 21-3 Polycom, Inc.
Page 504 Upgrade protection is turned OFF” and the upgrade/ downgrade process continues. Range: YES / NO Default: YES ENABLE_SENDING_ICMP_ Not supported with RealPresence Collaboration Server 800s. DESTINATION_UNREACHA EXT_DB_IVR_PROV_TIME_ When an Entry Queue is set as IVR Service Provider for the SECONDS DMA, the value here indicates the time interval in seconds in which the database is accesses for the ID.
Page 505 When set to NO (default) this flag prevents potential scheduling conflicts from occurring as a result of system calls from external scheduling applications such as Polycom ReadiManager®, CMA™ 4000/5000 and others via the API. Set to YES to schedule conference reservations using an external scheduling application.
Page 506 RealPresence Collaboration Server 800s Administrator’s Guide Table 21-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description IVR_MESSAGE_VOLUME The volume of IVR messages varies according to the value of this flag. Possible value range: 0-10 (Default: 6). 0 – disables playing the IVR messages 1 –...
Page 507 Range: 1 - 4 Default: 2 MCU_DISPLAY_NAME The name of the MCU that is displayed on the endpoint’s screen when connecting to the conference. Default: POLYCOM RealPresence Collaboration Server 800sPOLYCOM 21-7 Polycom, Inc.
Page 508 RealPresence Collaboration Server 800s Administrator’s Guide Table 21-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description MIN_PASSWORD_LENGTH The length of passwords. Possible value: between 0 and 20. 0 means this rule is not enforced. MIN_PWD_CHANGE_FREQ Defines the frequency with which a user can change a UENCY_IN_DAYS password.
Page 509 Server to be compatible with the majority of endpoints in the call. Possible Values: AUTO, PAL, NTSC PASSWORD_EXPIRATION_ Determines the duration of password validity. DAYS Value: between 0 and 90 days. 0 - user passwords do not expire. 21-9 Polycom, Inc.
Page 510 RealPresence Collaboration Server 800s Administrator’s Guide Table 21-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description PASSWORD_EXPIRATION_ Enables the administrator to change the password expiration DAYS_MACHINE period of Application-user’s independently of regular users. Default: 365 (days). PASSWORD_EXPIRATION Determines the display of a warning to the user of the number _WARNING_DAYS of days until password expiration.
Page 511 Default: 0 USER_LOCKOUT_WINDOW Defines the time period during which the three consecutive _IN_MINUTES Login failures occur. Value: 0 - 45000 0 means that three consecutive Login failures in any time period will result in User Lockout. Default: 60 21-11 Polycom, Inc.
Page 512: Manually Adding And Deleting System Flags
In the Value field enter the flag value. The following flags can be manually added to the MCMS_PARAMETERS tab Table 21-2 Manually Added System Flags – MCMS_PARAMETERS Flag Description 802_1X_CERTIFICATE_MO Not supported with RealPresence Collaboration Server 800s. 21-12 Polycom, Inc.
Page 513 If the connection is idle for longer than the number of seconds EOUT specified by this flag, the connection to the Collaboration Server is terminated. Value: 0 - 999 Default: 15 Note: A value of 0 results in an unlimited keep-alive duration. 21-13 Polycom, Inc.
Page 514 RealPresence Collaboration Server 800s Administrator’s Guide Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description AVOID_VIDEO_LOOP_BAC When set to YES the current speaker’s image is not sent back K_IN_CASCADE through the participant link in cascaded conferences with conference layouts other than 1x1.
Page 515 Enables or disables SIP dummy registration on the domain. RATION Possible Values: NO (Default) - Disables SIP dummy registration. YES - Enables SIP dummy registration. Note: For homologation and certification testing, the flag must be set to YES. 21-15 Polycom, Inc.
Page 516 When set to NO (default), Closed Captions are disabled. When set to YES, Closed Captions are enabled. ENABLE_EPC When set to YES (default), enables Polycom proprietary People+. When set to NO, disables this feature for all conferences and participants.
Page 517 Enable / disable SirenLPR Audio Algorithm for use in IP (H.323, SIP) calls in both CP and VSW conferences. Range: YES / NO Default: YES ENABLE_SIRENLPR_SIP_E Enables the SirenLPR audio algorithm when using encryption NCRYPTION with the SIP protocol. Range: YES / NO Default: NO 21-17 Polycom, Inc.
Page 518 RealPresence Collaboration Server 800s Administrator’s Guide Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description ENABLE_TC_PACKAGE Enables or disables Network Traffic Control. Range: YES / NO Default: NO ENABLE_TEXTUAL_CONFE Set the value of this flag to NO to disable Text Indication. This...
Page 519 Non-encrypted Undefined participants can connect to the same conferences, where encryption is the preferred setting. Default: NO FORCE_G711A Setting this flag forces the use of the G711A Audio Codec. Possible values: YES / NO Default: NO 21-19 Polycom, Inc.
Page 520 RealPresence Collaboration Server 800s Administrator’s Guide Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description FORCE_RESOLUTION Use this flag to specify IP (H.323 and SIP) endpoint types that cannot receive wide screen resolution and that were not automatically identified as such by the Collaboration Server.
Page 521 YES will adjust the line rate of HD Video Switching conferences run on the RealPresence Collaboration Server 800s from 1920Kbps to 18432, 100bits/ sec to match the actual rate of the IP Only HD Video Switching conference running on the MGC.
Page 522 YES will adjust the line rate of HD Video Switching conferences run on the RealPresence Collaboration Server 800s from 1920Kbps to 17897, 100bits/ sec to match the actual rate of the HD Video Switching conference running on the MGC.
Page 523 Range: 0 - 3600 Default: 15 For more information see "Video Preview (AVC Only Participants)” on page 3-23. PASSWORD_FAILURE_LIMI The number of unsuccessful Logins permitted in Ultra Secure Mode. Default: 3 21-23 Polycom, Inc.
Page 524 RealPresence Collaboration Server 800s Administrator’s Guide Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description PCM_FECC Determines whether the DTMF Code, ##, the Far/Arrow Keys (FECC) or both will activate the PCM interface. This flag can be also be used in combination with DTMF code definitions to disable PCM.
Page 525 Precedence Domain of the RMX, the call is rejected. Possible values: YES/NO Default: No REMOVE_H323_EPC_CAP_ Used to disable EPC protocol. Use of Polycom’s proprietary TO_NON_POLYCOM_VEND protocol, High Profile, EPC, may result in interoperability issues when used with other vendors’ endpoints.
Page 526 RealPresence Collaboration Server 800s Administrator’s Guide Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description RTCP_QOS_IS_EQUAL_TO _RTP Range: YES/NO Default: YES SELF_IND_LOCATION Change the location of the display of the Network Quality Indicator of the participant’s own endpoint.
Page 527 Collaboration Server automatically send an Intra request to all SIP endpoints every n seconds. It is recommended to set the flag to 0 and modify the frequency in which the request is sent at the endpoint level (as defined in the next flag). 21-27 Polycom, Inc.
Page 528 RealPresence Collaboration Server 800s Administrator’s Guide Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description SIP_FAST_UPDATE_INTER Default setting is 6 to let the Collaboration Server VAL_EP automatically send an Intra request to Microsoft OC endpoints only, every 6 seconds.
Page 529 Default: 128 WRONG_NUMBER_DIAL_ The number of re-dial attempts for a wrong destination RETRIES number or a wrong destination number time-out. Range: 0 - 5 Default: 3 A flag value of 0 means that no redials are attempted. 21-29 Polycom, Inc.
Page 530: Manually Adding Flags To The Cs_Module_Parameters Tab
T_INDEX H.323 protocol. Possible values: 0 (Default) - Sets the H.323 index timer to Polycom proprietary. 1 - Sets the H.323 index timer based on the H.323 Standard recommendation. Note: For homologation and certification testing, this flag must be set to 1.
Page 531: Deleting A Flag
Each of the 11 Auto Layout flags can be left at its default value, or set to any of the Possible Values listed in Table 21-4. The flag that controls the Auto Layout you wish to modify must be added to the System Configuration file. For more information see "Modifying System Flags” on page 21-1. 21-31 Polycom, Inc.
Page 532 RealPresence Collaboration Server 800s Administrator’s Guide Table 21-4 Flags: PREDEFINED_AUTO_LAYOUT_0,...,10 PREDEFINED_AUTO_LAYOUT_ Flag Name: (n = Number of Participants) Default Value Possible Values CP_LAYOUT_1X1 CP_LAYOUT_1X1 CP_LAYOUT_1X1 CP_LAYOUT_1X2 CP_LAYOUT_1X2HOR CP_LAYOUT_1X1 CP_LAYOUT_1x2VER CP_LAYOUT_1X2VER CP_LAYOUT_2X1 CP_LAYOUT_2X2 CP_LAYOUT_1P2HOR CP_LAYOUT_2X2 CP_LAYOUT_1P5 CP_LAYOUT_1P2HOR_UP CP_LAYOUT_1P2VER CP_LAYOUT_1P5 CP_LAYOUT_2X2 CP_LAYOUT_1P7...
Page 533 Chapter 21-System Configuration Flags Table 21-4 Flags: PREDEFINED_AUTO_LAYOUT_0,...,10 (Continued) PREDEFINED_AUTO_LAYOUT_ Flag Name: (n = Number of Participants) Default Value Possible Values CP_LAYOUT_1P4VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_1P8UP CP_LAYOUT_1P8CENT CP_LAYOUT_1P8HOR_UP CP_LAYOUT_3X3 CP_LAYOUT_2P8 CP_LAYOUT_1P12 CP_LAYOUT_4X4 21-33 Polycom, Inc.
Page 534: Cs_Enable_Epc Flag
RealPresence Collaboration Server 800s Administrator’s Guide Example: Table 21-5 illustrates the effect of modifying the PREDEFINED_AUTO_LAYOUT_5 flag in conferences with fewer or more participants than the number of windows selected in the default layout. Table 21-5 Example: Modifying PREDEFINED_AUTO_LAYOUT_5 Flag...
Page 535: Enabling The Automatic Generation Of Passwords
Only new conferencing entities will be affected by the change. Do not enable this option in an environment that includes a Polycom DMA system. Enabling the Automatic Generation of Passwords To enable the automatic generation of passwords, the following flags have to be defined:...
Page 536 RealPresence Collaboration Server 800s Administrator’s Guide Table 21-6 Automatic Password Generation Flags (Continued) Flag Description NUMERIC_CHAIR_PASS_MIN_LEN Enter the minimum number of characters required for chairperson passwords. Possible values: 0 – 16. 0 (default) means no minimum length. However this setting cannot be applied when the Collaboration Server is in Ultra Secure Mode.
Page 537: Realpresence Collaboration Server 800S Hardware Monitoring
RealPresence Collaboration Server 800s Hardware Monitoring The status and properties of the MCU hardware components can be viewed and monitored in the Hardware Monitor list pane. Viewing the Status of the Hardware Components The Hardware Monitor pane displays the hardware component, its present status, temperature and voltage.
Page 538: Hardware Monitor Toolbar
RealPresence Collaboration Server 800s Administrator’s Guide Table 22-1 Hardware Monitor Pane Columns (Continued) Field Description Temperature Monitors the temperature of the hardware components; Normal, Major and Critical. Note: Critical condition invokes a system shut down. Voltage The voltage threshold of the hardware component; either Normal or Major.
Page 539 Chapter 22-RealPresence Collaboration Server 800s Hardware Monitoring The Hardware Properties dialog box has the following structure: Slot number Hardware component type Component Information (changes according to selected type) To view the MCU Properties: In the Hardware Monitor pane, either double-click or right-click and select Properties for RealPresence Collaboration Server, slot 4.
Page 540 RealPresence Collaboration Server 800s Administrator’s Guide Table 22-3 MCU Properties - General Info (Continued) Field Description Network Interface Cards (NIC) NIC number (1-4) The number of the NIC. NIC MAC Address The physical address of the NIC. Click the Active Alarms tab to view alarms related to the RealPresence Collaboration Server, i.e.
Page 541 Chapter 22-RealPresence Collaboration Server 800s Hardware Monitoring To access the Fan properties: >> In the Hardware Monitor pane, either double-click or right-click and select Properties for FANS. Table 22-4 FANS Properties - General Info Field Description General Settings Min. Speed Level (rpm) The minimum speed level of the fans.
Page 542 RealPresence Collaboration Server 800s Administrator’s Guide The Lan List is displayed: Either double-click or right-click and select Properties for the Lan connector. The properties for the LAN connector are displayed: 22-6 Polycom, Inc.
Page 543: Diagnostics
Chapter 22-RealPresence Collaboration Server 800s Hardware Monitoring Diagnostics Your system comes with a Hardware Diagnostics USB memory stick. If required for troubleshooting, Polycom Global Services personnel may ask you to run hardware diagnostics. The appliance will not be operational during the running of diagnostics.
Page 544 RealPresence Collaboration Server 800s Administrator’s Guide The Boot Manager Main Menu loads. Select Bios Boot Menu. The Bios Boot Manager is displayed. Using the Up/Down arrows go to Hard drive C:. A window will display showing two options. Select Front USB.
Page 545 Chapter 22-RealPresence Collaboration Server 800s Hardware Monitoring The Collaboration Server loads the hardware diagnostics utility. Select the desired diagnostic mode. If none is selected the Loop mpmemory and diagnostic in batch mode tests will be performed automatically. The diagnostics will continue running until stopped. One cycle of the diagnostics may take up to 30 minutes to complete.
Page 546 RealPresence Collaboration Server 800s Administrator’s Guide 22-10 Polycom, Inc.
Page 547: Appendix A - Disconnection Causes
The required control ports exceed the number of ports allocated to control data in fixed ports. H323 call close. No port left for videocont The required video content ports exceed the number of ports allocated to video content in fixed ports. Polycom, Inc.
Page 548 RealPresence Collaboration Server 800s Administrator’s Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description H323 call closed. Small bandwidth The gatekeeper allocated insufficient bandwidth to the connection with the endpoint. H323 call closed. No port left There are no free ports left in the IP card.
Page 549 The remote endpoint cannot accept the call because it does not have the necessary responses. The resource identified by the request is only capable of generating response entities that have content characteristics not acceptable according to the Accept header field sent in the request. Polycom, Inc.
Page 550 RealPresence Collaboration Server 800s Administrator’s Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description SIP client error 407 The endpoint sent a SIP Client Error 407 (Proxy Authentication Required) response. The client must first authenticate itself with the proxy.
Page 551 The endpoint is not responding. SIP remote unreachable The endpoint could not be reached. SIP request terminated The endpoint terminated the request. The request was terminated by a BYE or CANCEL request. SIP request timeout The request was timed out. Polycom, Inc.
Page 552 RealPresence Collaboration Server 800s Administrator’s Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description SIP server error 500 The SIP server sent a SIP Server Error 500 (Server Internal Error) response. The server encountered an unexpected condition that prevented it from fulfilling the request.
Page 553: Appendix B - Active Alarms
If the ENABLE_CYCLIC_FILE_SYSTEM_ALARMS is set to YES and a Cyclic File reaches a file retention time or file storage capacity limit, the user is alerted that log files need to be backed up. Card configuration event Cards wrong file's mode Polycom, Inc.
Page 554 RealPresence Collaboration Server 800s Administrator’s Guide Table B-1 Active Alarms (Continued) Alarm Code Alarm Description Central signaling component failure Possible explanations: • Central signaling component failure; unit type: [NonComponent\CSMngnt\CSH323\CSSIP] • Central signaling component failure; unit type: (invalid: [NonComponent\CSMngnt\CSH323\CSSIP]) • Central signaling component failure - Invalid failure type. Unit id: [id], Type:...
Page 555 Failed to establish connection to server, url = [url]. Failed to connect to recording device The MCU could not connect to the defined recording device due to configuration error or network error. Failed to connect to SIP registrar Cannot establish connection with SIP registrar. Polycom, Inc.
Page 556 RealPresence Collaboration Server 800s Administrator’s Guide Table B-1 Active Alarms (Continued) Alarm Code Alarm Description Failed to create Default Profile Possible reasons for the failure: • Failed to validate the default Profile. • Failed to add the default Profile. Possible action: •...
Page 557 Hard disk not responding. Hot Backup: Master-Slave configuration Possible reasons: conflict. • When both the MCUs are configured as Master or as Slave • The slave Collaboration Server is defined with the same IP as the Master. Hot backup: Network issue Polycom, Inc.
Page 558 RealPresence Collaboration Server 800s Administrator’s Guide Table B-1 Active Alarms (Continued) Alarm Code Alarm Description Hot Backup: Paired MCU is unreachable. Initialization of ice stack failed Insufficient resources The number of resources in the license is higher than the actual system resources.
Page 559 The user is alerted to a mismatch between the product type that is stored in restarting. MCU software and the product type received from another system component. In such a case the system is automatically restarted. Received Notification failed Recording device has disconnected unexpectedly Polycom, Inc.
Page 560 RealPresence Collaboration Server 800s Administrator’s Guide Table B-1 Active Alarms (Continued) Alarm Code Alarm Description Requested changes to the certification repository were not completed. Repository must be updated to implement these changes. Resource process failed to request the Without the Meeting Rooms list, the system cannot allocate the appropriate Meeting Room list during startup.
Page 561 System configuration changed. Please reset the MCU System Configuration modified System configuration flags were modified. Reset the MCU. System resources of Audio ports usage has exceeded Port Gauge threshold System resources of Video ports usage has exceeded Port Gauge threshold Polycom, Inc.
Page 562 RealPresence Collaboration Server 800s Administrator’s Guide Table B-1 Active Alarms (Continued) Alarm Code Alarm Description System resources usage has exceeded Port Gauge threshold Temperature Level - Critical Possible explanations: • Temperature has reached a critical level. Temperature Level - Major Possible explanations: •...
Page 563: Appendix C - Cdr Fields - Unformatted File
In addition, to enable compatibility for applications that were written for the MGC family, the unformatted file contains fields that were supported by the MGC family, but are not supported by the Collaboration Server, whereas these fields are omitted from the formatted file. Polycom, Inc.
Page 564: The Conference Summary Record
RealPresence Collaboration Server 800s Administrator’s Guide The Conference Summary Record The conference summary record (the first record in the unformatted CDR file) contains the following fields: Table C-1 Conference Summary Record Fields Field Description File Version The version of the CDR utility that created the file.
Page 565: Standard Event Record Fields
The CDR event type code. For a list of event type codes and descriptions, refer to Table C-2, “CDR Event Types,” on page C-4. • The event date. • The event time. • The structure length. This field is required for compatibility purposes, and always contains the value 0. Polycom, Inc.
Page 566: Event Types
RealPresence Collaboration Server 800s Administrator’s Guide Event Types The table below contains a list of the events that can be logged in the CDR file, and indicates where to find details of the fields that are specific to that type of event.
Page 567 This event is added to the CDR file each time the endpoint RATE changes its connection bit rate. For more information about the fields, see Table C-26, “Event fields for Event 31 - PARTICIPANT CONNECTION RATE,” on page C-26. Polycom, Inc.
Page 568 RealPresence Collaboration Server 800s Administrator’s Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description PARTY CHAIR Participants connect to the conferences as standard UPDATE participants and they are designated as chairpersons either by entering the chairperson password during the IVR session upon connection, or while participating in the conference using the appropriate DTM code.
Page 569 CONFERENCE,” on page C-29. 1001 Additional information about a NEW UNDEFINED UNDEFINED PARTICIPANT event. PARTICIPANT For more information about the fields, see Table C-19, “Event CONTINUE 1 Fields for Event 1001 - NEW UNDEFINED PARTY CONTINUE 1,” on page C-24. Polycom, Inc.
Page 570 RealPresence Collaboration Server 800s Administrator’s Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description 2001 CONFERENCE Additional information about a CONFERENCE START event. START For more information about the fields, see Table C-4, “Event CONTINUE 1 Fields for Event 2001 - CONFERENCE START CONTINUE 1,”...
Page 571 This list only includes events that are supported by the Collaboration Server. For a list of MGC Manager events that are not supported by the Collaboration Server, see "MGC Manager Events that are not Supported by the Collaboration Server” on page C-37. Polycom, Inc.
Page 572: Event Specific Fields
RealPresence Collaboration Server 800s Administrator’s Guide Event Specific Fields The following tables describe the fields which are specific to each type of event. Some fields that were supported by the MGC Manager, are not supported by the Collaboration Server. In addition, for some fields the Collaboration Server has a fixed value, whereas the MGC Manager supported multiple values.
Page 573 Currently the only value is: 1 - The Meet Me Per Conference option is enabled, and dial-in participants can join the conference by dialing the dial-in number. Number of Network Not supported. Services Always contains the value 0. C-11 Polycom, Inc.
Page 574 RealPresence Collaboration Server 800s Administrator’s Guide Table C-4 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 (Continued) Field Description Chairperson The chairperson password for the conference. Password An empty field “” means that no chairperson password was assigned to the conference.
Page 575 Note: When this event occurs as the result of a change to the value of one of the event fields, the event will only contain the value of the modified field. All other fields will be empty. Conference ID The conference ID. C-13 Polycom, Inc.
Page 576 RealPresence Collaboration Server 800s Administrator’s Guide Table C-5 Event Fields for Event 5001 - CONFERENCE START CONTINUE 4 (Continued) Field Description Conference The conference password. Password An empty field “” means that no conference password was assigned to the conference.
Page 577 The number of times that the synchronization of the MCU video unit was Synchronization lost. Loss Tx Video The number of times that the synchronization of the participant video was Synchronization lost. Loss Mux Board ID Not supported. Always contains the value 0. C-15 Polycom, Inc.
Page 578 RealPresence Collaboration Server 800s Administrator’s Guide Table C-12 Event Fields for Event 2007 - PARTICIPANT DISCONNECTED CONTINUE 1 Field Description Mux Unit ID Not supported. Always contains the value 0. Audio Codec Board Not supported. Always contains the value 0.
Page 579 Note: For dial-in participants, the only possible value is: 255 - Taken from Network Service Net Sub-Service Not supported. Name This field remains empty. Number of Not applicable. Participant Phone Numbers Number of MCU Not applicable. Phone Numbers Party and MCU Not applicable. Phone Numbers C-17 Polycom, Inc.
Page 580 RealPresence Collaboration Server 800s Administrator’s Guide Table C-13 Event Fields for Events 10, 101, 105 - DEFINED PARTICIPANT, USER ADD PARTICIPANT, USER UPDATE PARTICIPANT (Continued) Field Description Identification Note: This field is only relevant to dial-in participants. Method The method by which the destination conference is identified, as follows:...
Page 581 The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Table C-16 Event fields for Event 15 - H323 CALL SETUP Field Description Participant Name The name of the participant. C-19 Polycom, Inc.
Page 582 RealPresence Collaboration Server 800s Administrator’s Guide Table C-16 Event fields for Event 15 - H323 CALL SETUP (Continued) Field Description Participant ID The identification number assigned to the participant by the MCU. Connect Initiator Indicates who initiated the connection, as follows:...
Page 583 26 - The endpoint could not re-open the video channel after the conference video mode was changed 27 - The gatekeeper approved a lower bandwidth than requested 28 - Video connection for the SIP participant is temporarily unavailable 255 - Other C-21 Polycom, Inc.
Page 584 RealPresence Collaboration Server 800s Administrator’s Guide Table C-18 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Dialing Direction...
Page 585 In all other cases the address overrides the gatekeeper. Signaling Port Note: This field is only relevant to IP participants. The signaling port used for participant connection. A value of 65535 is ignored by MCU. C-23 Polycom, Inc.
Page 586 RealPresence Collaboration Server 800s Administrator’s Guide Table C-18 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT (Continued) Field Description H.323 Participant Alias Type/SIP For H.323 participants, the alias type, as follows: Participant Address 7 - E164 Type 8 - H.323 ID...
Page 587 MCU. Recording The type of recording operation, as follows: Operation 0 - Start recording 1 - Stop recording 2 - Pause recording 3 - Resume recording 4 - Recording ended 5 - Recording failed Initiator Not supported. C-25 Polycom, Inc.
Page 588 RealPresence Collaboration Server 800s Administrator’s Guide Table C-23 Event fields for Event 26 - RECORDING LINK (Continued) Field Description Recording Link The name of the Recording Link. Name Recording Link ID The Recording Link ID. Start Recording The start recording policy, as follows:...
Page 589 80 characters. Table C-30 Event Fields for Event 35 - SVC SIP PARTICIPANT CONNECTED Field Description Participant Name The name of the participant. An empty field "" denotes an unidentified participant or a participant whose name is unspecified C-27 Polycom, Inc.
Page 590 RealPresence Collaboration Server 800s Administrator’s Guide Table C-30 Event Fields for Event 35 - SVC SIP PARTICIPANT CONNECTED (Continued) Field Description Participant ID The identification number assigned to the participant by the MCU. Participant Status The participant status, as follows:...
Page 591 0 - Dial-out 5 - Dial-in Bonding Mode Not applicable. Number Of Note: This field is only relevant to ISDN/PSTN participants. Channels The number of channels, as follows: 255 - Auto Otherwise, in range of 1 - 30 C-29 Polycom, Inc.
Page 592 RealPresence Collaboration Server 800s Administrator’s Guide Table C-35 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE (Continued) Field Description Net Channel Width The bandwidth of each channel. This value is always 0, which represents a bandwidth of 1B, which is the only bandwidth that is currently supported.
Page 593 2 - Undefined participant. (The value in the formatted text file is “Unreserved participant “.) Node Type The node type, as follows: 0 - MCU 1 - Terminal Bonding Phone Note: This field is only relevant to ISDN/PSTN participants. Number The phone number for Bonding dial-out calls. C-31 Polycom, Inc.
Page 594 RealPresence Collaboration Server 800s Administrator’s Guide Table C-35 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE (Continued) Field Description Video Rate Note: This field is only relevant to IP participants. The video rate in units of kilobits per second.
Page 595: Disconnection Cause Values
Disconnection Cause Values For an explanation of the disconnection causes, see Appendix A: "Disconnection Causes” on page A-1. Table C-39 Disconnection Cause Values Value Call Disconnection Cause Unknown Participant hung up Disconnected by User Resources deficiency Password failure C-33 Polycom, Inc.
Page 596 RealPresence Collaboration Server 800s Administrator’s Guide Table C-39 Disconnection Cause Values (Continued) Value Call Disconnection Cause H323 call close. No port left for audio H323 call close. No port left for video H323 call close. No port left for FECC H323 call close.
Page 597 SIP client error 402 SIP forbidden SIP not found SIP client error 405 SIP client error 406 SIP client error 407 SIP request timeout SIP client error 409 SIP gone SIP client error 411 SIP client error 413 C-35 Polycom, Inc.
Page 598 RealPresence Collaboration Server 800s Administrator’s Guide Table C-39 Disconnection Cause Values (Continued) Value Call Disconnection Cause SIP client error 414 SIP unsupported media type SIP client error 420 SIP temporarily not available SIP client error 481 SIP client error 482...
Page 599: Mgc Manager Events That Are Not Supported By The Collaboration Server
Event 3001 - CONFERENCE START CONTINUE 2 • Event 3108 - OPERATOR MOVE PARTY TO CONFERENCE CONTINUE 2 • Event 4001 - CONFERENCE START CONTINUE 3 • Event 4108 - OPERATOR MOVE PARTY TO CONFERENCE CONTINUE 3 C-37 Polycom, Inc.
Page 600 RealPresence Collaboration Server 800s Administrator’s Guide C-38 Polycom, Inc.
Page 601: Appendix D - Ad Hoc Conferencing And External Database
Ad Hoc Conferencing and External Database Authentication The RealPresence Collaboration Server 800s Ad Hoc conferencing feature enables participants to start ongoing conferences on-the-fly, without prior definition when dialing an Ad Hoc- enabled Entry Queue. The created conference parameters are taken from the Profile assigned to the Ad Hoc-enabled Entry Queue.
Page 602: Ad Hoc Conferencing With Authentication
RealPresence Collaboration Server 800s Administrator’s Guide The MCU checks whether a conference with the same Conference ID is running on the MCU. If there is such a conference, the participant is moved to that conference. If there is no ongoing conference with that Conference ID, the system creates a new conference, based on the Profile assigned to the Entry Queue, and connects this participant as the conference chairperson.
Page 603: Entry Queue Level - Conference Initiation Validation With An External Database Application
ID), his/her parameters (as defined in the database) can be sent to the MCU in the same response granting the participant the right to start a new ongoing conference. These parameters are: — Conference Name — Conference Billing code — Conference Password — Chairperson Password Polycom, Inc.
Page 604: Conference Access With External Database Authentication
RealPresence Collaboration Server 800s Administrator’s Guide — Conference Information, such as the contact person name. These fields correspond to Info 1, 2 and 3 fields in the Conference Properties - Information dialog box. — Maximum number of participants allowed for the conference —...
Page 605: Conference Access Validation - All Participants (Always
Info 1, 2, 3 and 4 fields in the Participant Properties - Information dialog box. If there is no match (i.e. the conference or personal password are not defined in the database), the request to access the conference is rejected and the participant is disconnected from the MCU. Polycom, Inc.
Page 606: Conference Access Validation - Chairperson Only (Upon Request
RealPresence Collaboration Server 800s Administrator’s Guide • If the Conference IVR Service is configured to prompt for the chairperson identifier and password, the participant is requested to enter the chairperson identifier. — If no identifier is entered, the participant connects as a standard, undefined participant.
Page 607: System Settings For Ad Hoc Conferencing And External Database Authentication
ID. For details, see "IVR Services” on page 17-1. In Ad Hoc conferencing, the Conference ID is used to check whether the destination conference is already running on the MCU and if not, to start a new conference using this ID. Polycom, Inc.
Page 608: Authentication Settings
RealPresence Collaboration Server 800s Administrator’s Guide • Ad Hoc - enabled Entry Queue Ad Hoc conferencing must be enabled in the Entry Queue and a Profile must be assigned to the Entry Queue. In addition, an Entry Queue IVR Service supporting conference ID request.
Page 609: Mcu Configuration To Communicate With An External Database
EXTERNAL_DB_PASS The password associated with the user name defined for the MCU WORD in the external database application. EXTERNAL_DB_DIRE The URL of the external database application. CTORY Click OK. Reset the MCU for flag changes to take effect. Polycom, Inc.
Page 610: Enabling External Database Validation For Starting New Ongoing Conferences
RealPresence Collaboration Server 800s Administrator’s Guide Enabling External Database Validation for Starting New Ongoing Conferences The validation of the participant’s right to start a new conference with an external database application is configured in the Entry Queue IVR Service - Global dialog box.
Page 611: Appendix E - Participant Properties Advanced Channel Information
Indicates the H.263 annexes in use at the time of the last RTCP report. If the actual annexes used are other than the declared annexes in the capa- bilities exchange, the Faulty flag is displayed. Channel Index For Polycom Internal use only. Polycom, Inc.
Page 612 RealPresence Collaboration Server 800s Administrator’s Guide Table E-1 Participant Properties - Channel Status Advanced Parameters (Continued) Field Description RTP Statistics Actual loss The number of missing packets counted by the IP card as reported in the last RTP Statistics report. If a packet that was considered lost arrives later, it is deducted from the packet loss count.
Page 613 Interval % - percentage of fragmented packets out of the total number of packets transmitted in the last RTP report interval (default interval is 5 minutes). • Peak - the highest number of fragmented packets in a report interval from the beginning of the channel's life span. Polycom, Inc.
Page 614 RealPresence Collaboration Server 800s Administrator’s Guide Polycom, Inc.
Page 615: Appendix F - Configuring Direct Connections To The Collaboration
Before connecting directly, you must modify the IP Address, Subnet Mask and Default Gateway settings of the workstation to be compatible with either the Collaboration Server’s Default Management Network or Alternate Management Network. To modify the workstation’s IP addresses: On the Windows Start menu, select Settings > Network Connections. Polycom, Inc.
Page 616 RealPresence Collaboration Server 800s - Administrator’s Guide In the Network Connections window, double-click the Local Area Connection that has Connected status. In the Local Area Connection Status dialog box, click the Properties button. In the Local Area Connection Properties dialog box, select Internet Protocol [TCP/IP] >...
Page 617 Control Unit IP Address 192.168.1.254 169.254.192.10 Control Unit Subnet Mask 255.255.255.0 255.255.240.0 Default Router IP Address 192.168.1.1 169.254.192.1 Shelf Management IP Address 192.168.1.252 169.254.192.16 Shelf Management Subnet Mask 255.255.255.0 255.255.240.0 Shelf Management Default Gateway 192.168.1.1 169.254.192.1 Click the OK button. Polycom, Inc.
Page 618: Connecting To The Management Network
For more information about First-time Power-up and the Fast Configuration Wizard see the Polycom® RealPresence Collaboration Server 800s Getting Started Guide, "Procedure 1: First-time Power-up” on page 2-8. Enter the following parameters using the information supplied by your network administrator: —...
Page 619 Enter the new Control Unit IP Address in the browser’s address line, using a workstation on the local network, and press Enter to start the Collaboration Server Web Client application. In the Collaboration Server Web Client Login screen, enter the default Username (POLYCOM) and Password (POLYCOM) and click the Login button. Polycom, Inc.
Page 620: Connecting To The Collaboration Server Via Modem
RealPresence Collaboration Server 800s - Administrator’s Guide Connecting to the Collaboration Server via Modem Remote access to the Collaboration Server’s Alternate Management Network is supported via an external PSTN <=> IP modem. To connect via modem to the Alternate Management Network the following procedures must be performed: Procedure 1: Install the RMX Manager –...
Page 621: Procedure 3: Create A Dial-Up Connection
In Windows, navigate via the Control Panel to the Network Connections applet and select Create a new connection. When the New Connection Wizard is displayed, click the Next button. In the Network Connection Type box, select Connect to the Internet and click the Next button. Polycom, Inc.
Page 622 RealPresence Collaboration Server 800s - Administrator’s Guide In the Getting Ready box, select Set up my connection manually and click the Next button. In the Internet Connection box, select Connect using dial-up modem and click the Next button. In the Connection Name box, enter a Name for the modem connection (e.g. Modem Connection) and click the Next button.
Page 623 In the Phone Number to Dial box, enter the Phone Number for the modem and click the Next button. In the Connection Availability box, select Anyone’s use and click the Next button. In the Internet Account Information box, complete the Username, Password and Confirm Password fields and click the Next button. Polycom, Inc.
Page 624 RealPresence Collaboration Server 800s - Administrator’s Guide 10 The Connection applet is displayed with the field values filled in as specified by the New Connection Wizard. 11 Click the Dial button to establish a connection to LAN 3 Port via the modem.
Page 625: Procedure 4: Connect To The Collaboration Server
If the RMX Manager is displayed in the recently used programs list, click RMX Manager in the list to start the application. Click All Programs. The All Programs list is displayed. Select Polycom and then select RMX Manager. The RMX Manager – Welcome screen is displayed. F-11 Polycom, Inc.
Page 626 RealPresence Collaboration Server 800s - Administrator’s Guide F-12 Polycom, Inc.
Page 627: Appendix G - Secure Communication Mode
Collaboration 2048 Server LDAP Certificate Configuration and Management All Polycom devices used in a Maximum Security Environment require security certificates. Certificate Template Requirements The specific security certificate requirements for Collaboration Servers used in Maximum Security Environments are: • Support of 2048-bit encryption keys.
Page 628: Certificate Requirements For Polycom Devices
The certificate template used by your CA server may need modification to meet the Collaboration Server requirements. Certificate Requirements for Polycom Devices Each Polycom device must have security certificates for the entire Chain Of Trust. The Collaboration Server must have: •...
Page 629 Common Name (DNS/ Enter the DNS MCU Host Name. This MCU Host Name must also be configured in the Management Network Properties dialog box. Hash Method Select the Hash method for the certificate. Click Send Details. Polycom, Inc.
Page 630: Installing The Certificate
RealPresence Collaboration Server 800s Administrator’s Guide The Collaboration Server creates a New Certificate Request and returns it to the Create Certificate Request dialog box along with the information the user submitted. Click Copy Request to copy the New Certificate Request to the workstation’s clipboard.
Page 631: Creating/Modifying System Flags
Setup menu. For more information see "Modifying System Flags” on page 21-1. Table G-3 System Flags Flag Description RMX_MANAGEMENT_S Enter the protocol to be used for secure communications. ECURITY_PROTOCOL Default: TLSV1_SSLV3 (both). Default for U.S. Federal licenses: TLSV1. Polycom, Inc.
Page 632: Enabling Secure Communication Mode
RealPresence Collaboration Server 800s Administrator’s Guide Table G-3 System Flags (Continued) Flag Description EXTERNAL_DB_PORT The external database server port used by the Collaboration Server to send and receive XML requests/responses. For secure communications set the value to 443. Default: 5005.
Page 633: Securing An External Database
Collaboration Server and Active Directory. Directory and Database Options Standard Security Mode Internal Collaboration Server database + External Database First authentication is via the internal Collaboration Server database. If it is not successful, authentication is via the External Database. Polycom, Inc.
Page 634: Guidelines
RealPresence Collaboration Server 800s Administrator’s Guide Internal Collaboration Server database + External Database + Active Directory • Management Logins First authentication is via the internal Collaboration Server database. If it is not successful, authentication is via the Active Directory. •...
Page 635: Enabling Active Directory Integration
Enter the starting point when searching for User and Group information in the Active Directory. For example if the Domain Name is: mainoffice.bigcorp.com.uk The entry in this field should be: CN=Users,DC=mainoffice,DC=bigcorp,DC=come,DC=uk Authentication Type Only NTLM can be used. Polycom, Inc.
Page 636 RealPresence Collaboration Server 800s Administrator’s Guide Click the Role Mapping tab. The Directory Services - Role Mapping dialog box is displayed. Each of the Collaboration Server user types: Administrator, Administrator Read-Only, Auditor, Operator and Chairperson can be mapped to only one Active Directory Group or Role according to the customer’s specific implementation.
Page 637: Appendix H - Restoring Defaults And System Recovery
Appendix H Restoring Defaults and System Recovery The USB port of a RealPresence Collaboration Server 800s in secure mode can be used to: • Restore the RealPresence Collaboration Server 800s to Factory Security Defaults mode (https  http). • Perform a Comprehensive Restore to Factory Defaults •...
Page 638 The Language Menu is displayed, offering a choice of several languages. Click the documentation language of your choice. An End-User Licence Agreement for Polycom Software is displayed. Read the agreement and click the Accept Agreement button. In the Product Type window, select RealPresence Collaboration Server 800s. Polycom, Inc.
Page 639 Click OK. Remove the USB key from the PC workstation. Insert the USB key in any USB port of the RealPresence Collaboration Server 800s. Turn off the RealPresence Collaboration Server 800s, then turn it on. 10 Start the RealPresence Collaboration Server Web Client application on the workstation.
Page 640: Comprehensive Restore To Factory Defaults
CFS license information • Management Network Service The RealPresence Collaboration Server 800s is restored to the settings it had when shipped from the factory. The Product Activation Key is required to re-configure the Management Network Service during the First Entry Configuration.
Page 641: Comprehensive Restore To Factory Defaults Procedure
— These files will be used to restore the system in Procedure C. B Restore to Factory Defaults — Restart the system with the configured Polycom USB key plugged into any USB port. C Optional. Restore the System Configuration From the Backup —...
Page 642 The Language Menu is displayed, offering a choice of several languages. Click the documentation language of your choice. An End-User Licence Agreement for Polycom Software is displayed. Read the agreement and click the Accept Agreement button. In the Product Type window, select RealPresence Collaboration Server 800s. Polycom, Inc.
Page 643 — Subnet Mask — Default Router IP Address The restore to Factory Defaults removes the Management Network Service. If the above fields addresses are not set, the Control Unit IP Address of the Management Network Service will be 192.168.1.254. Polycom, Inc.
Page 644: Procedure C: Restore The System Configuration From The Backup
Click OK. Remove the USB key from the PC. Insert the USB key in any USB port of the RealPresence Collaboration Server 800s. 10 Turn off the RealPresence Collaboration Server 800s, then turn it On. 11 Start the RealPresence Collaboration Server Web Client application on the workstation.
Page 645: System Recovery Using The Recovery Dvd
You can use the system recovery disk to re-install the RealPresence Collaboration Server 800s application in case of system crashes or server hard disk damage Two DVDs are shipped with the RealPresence Collaboration Server 800s, the Polycom Recovery DVD, and the Dell Diagnostics DVD.
Page 646: Completing The System Configuration
Remove the DVD from the server and close the DVD drive. Completing the System Configuration To complete the system configuration: Connect to the MCU using the default Polycom user name and Polycom password. For details, see the RealPresence Collaboration Server 800s Getting Started Guide "Procedure 3: Connection to MCU”...
Page 647: Microsoft Environment
(Collaboration Server) system can be integrated into Lync Server 2010 environment (Microsoft Wave 14). Point-to-point and multipoint audio and video meetings can be initiated from Lync client, Windows Messenger and Polycom video endpoints (HDX and VSX) when the environment components are installed and configured. •...
Page 648: Conferencing Entities Presence
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table I-1 SIP TLS - Encryption Key Support by System Component (Continued) System Component Key Generation Method Key Length (bits) Key generated by Management Collaboration 2048 Server LDAP Conferencing Entities Presence Conferencing entities (Meeting Rooms, Entry Queues and SIP Factories) can be registered with the SIP server (Lync server) enabling the addition of these conferencing entities to the buddy list while displaying their presence (availability status: Available, Offline, or Busy).
Page 649: Connecting To The Collaboration Server In Ice Environment
Collaboration Server that reside in the same zone. The user in the Branch Office can also place and receive calls from other enterprises and remote users. For example, Enterprise A also contains a branch office, which in this example is a Polycom HDX user who is behind more than one firewall.
Page 650 For example, if company B wants to set up federation with company A and receive and send SIP calls that will be handled by the Polycom SIP signaling domain in company A, you need to add the FQDN of the company A Office Communications Server domain as well as the SIP signaling domain of company A to the list of internal SIP Server domains supported by the company B Office Communications Server/Lync Server environment.
Page 651: Collaboration Server Integration Into The Microsoft Lync Server 2010 And Lync Server 2013 Environments
Configuring the Polycom-Microsoft Solution See the Polycom Unified Communications Deployment Guide for Microsoft Environments, “Deployment Process for Polycom Collaboration Server Systems” for detailed steps on how to deploy a Polycom Collaboration Server system for use with the video conferencing solution in Microsoft Lync Server 2010 environment.
Page 652: Media Over Tcp
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Media Over TCP Media is automatically transmitted through TCP when UDP, the default transport protocol, is not available. Media over TCP is supported using the Microsoft ICE environment. The media transport protocol type (UDP/TCP) is displayed in the Participant Properties - Channel Status - Advanced dialog box.
Page 653: Configuring The Collaboration Server For Microsoft Integration
Using the Web browser, connect to the Collaboration Server. In the Collaboration Server Management pane, expand the Rarely Used list and click IP Network Services ( In the IP Network Services pane, double-click the Management Service The Management Network Properties - IP dialog box opens. Polycom, Inc.
Page 654 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Click the DNS tab. In the DNS field, select Specify to define the DNS parameters. View or modify the following fields: Table 10 Management Network Properties – DNS Parameters Field Description MCU Host Name Enter the name of the MCU on the network.
Page 655: Defining A Sip Network Service In The Collaboration Server And Installing The Security Certificate
In the PFX method, the security certificate is created in advance, in the Lync Server environment. For detailed description of this procedure in the Lync Server environment, see the Polycom Unified Communications Deployment Guide for Microsoft Environments.. Certificates are deleted when an administrator performs a Restore Factory Defaults with the Comprehensive Restore option selected.
Page 656: Configuring The Collaboration Server Ip Network Service
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Configuring the Collaboration Server IP Network Service To configure the Collaboration Server IP Network Service: Using the Web browser, connect to the Collaboration Server. In the RealPresence Collaboration Server Management pane, expand the Rarely Used list...
Page 657 If you are using the PFX method, in the Certificate Method field select PEM/PFX. At this point the procedure changes according to the selected certificate method. If you have selected PEM/PFX, skip to step 27 on page I-15. I-11 Polycom, Inc.
Page 658 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide CSR Method - Creating the Certificate 12 Click the Create Certificate button. The Create Certificate Request dialog box is displayed. 13 Enter information in all the following fields: Table I-1 Create Certificate Request...
Page 659 If the process of purchasing the certificate is short, you may leave the IP Network Service - SIP Servers dialog box open. Otherwise, close it without saving the changes to the Transport Type and Certificate Method. I-13 Polycom, Inc.
Page 660 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide CSR Method - Sending the certificate After you have received the certificate from the Certificate Authority: If you have closed the IP Network Service - SIP Servers dialog box, repeat steps 1 to 11 in the procedure "Defining a SIP Network Service in the Collaboration Server and Installing the Security...
Page 661 The PFX certificate request is created in the Lync server. This certificate is received from the Certificate Authority it can be sent to the Collaboration Server, as described in the following procedure: 27 Click the Send Certificate button. The Install File dialog box opens. I-15 Polycom, Inc.
Page 662 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 28 Click the Browse button. The Open dialog box appears, letting you select the certificate file(s) to send to the MCU. Depending on the method used when the certificate file(s) were created, send the...
Page 663: Collaboration Server System Flag Configuration
Collaboration Server behavior to the Microsoft environment in each release, system flags must be set. To configure the system flags on the Polycom Collaboration Server system: On the Collaboration Server menu, click Setup > System Configuration. The System Flags - MCMS_PARAMETERS_USER dialog box opens.
Page 664: Setting The Audio Protocol For The Microsoft Client Running On A Single Core Pc
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide In some configurations, the following flags may require modifications when MS_ENVIRONMENT flag is set to YES: Table I-2 Additional Microsoft Environment Flags in the Collaboration Server MCMS_PARAMETERS_USER Tab Flag Name Value and Description SIP_FREE_VIDEO_RESOURCES Default value in Microsoft environment: NO.
Page 665: Controlling Resource Allocations For Lync Clients Using The Rtv Video Protocol
64 kbps - 179 kbps QCIF QCIF QCIF > 600 kbps VGA 30fps VGA 30fps VGA 15fps 250 kbps - 600 kbps VGA 30fps VGA 30fps VGA 15fps 180 kbps - 249 kbps 64 kbps - 179 kbps QCIF QCIF QCIF I-19 Polycom, Inc.
Page 666 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table I-3 Selected video resolution based on flag setting and conference line rate and core processor (Continued) Selected Video Resolution Per Core Processor Maximum Resolution Line Rate Value Quad Dual Single > 600 kbps...
Page 667: Hd Frame Rate Flag Settings Using The Rtv Video Protocol
The number of resources used by the system to connect a Lync client with RTV is determined according to the conference line rate and the maximum video resolution set in the Conference Profile. For more information, see "Microsoft RTV Video Protocol Support in CP Conferences” on page 3-20. I-21 Polycom, Inc.
Page 668: Adding Presence To Conferencing Entities In The Buddy List
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Adding Presence to Conferencing Entities in the Buddy List Registration of conferencing entities (Meeting Rooms, Entry Queues and SIP Factories) with the SIP server adds these conferencing entities to the buddy list with their presence. It enables the LYNC Server client users to see the availability status (Available, Offline, or Busy) of these conferencing entities and connect to them directly from the buddy list.
Page 669: Enabling The Registration Of The Conferencing Entities
To add the conferencing entity user to the Active Directory: Go to Start > Run and enter dsa.msc to open the Active Directory Users and Computers console. In the console tree, select Users > New > User. I-23 Polycom, Inc.
Page 670 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide In the New User wizard, define the following parameters: Table I-5 Active Directory - New User Parameters for the Collaboration Server Field Description First Name Enter the name of the conferencing entity user. This name will appear in the buddy list of the Office Communication Server or Lync server.
Page 671: Enabling The Conferencing Entity User Account For Lync Server
The requested user is listed in the Select From Active Directory dialog box. Select the listed user (conferencing entity user) and click OK. The selected user appears in the New Lync Server User pane. Select the following parameters: I-25 Polycom, Inc.
Page 672: Defining The Microsoft Sip Server In The Ip Network Service
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide — In Assign users to a pool field, select the required pool. — In the Generate user SIP URI, define the SIP URI of the conferencing entity using one of the following methods: •...
Page 673: Verifying The Collaboration Server Conferencing Entity Routing Name And Profile
Collaboration Server conferencing entity can be dialed directly from the buddy list of the Lync client if its routing name matches the user name of Active Directory account you created and Registration is enabled in the Conference Profile assigned to it. I-27 Polycom, Inc.
Page 674: Monitoring The Registration Status Of A Conferencing Entity In The Collaboration Server Web Client Or Rmx Manager Application
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide • To ensure that the Collaboration Server meeting room or conferencing entity is properly configured for registration the following parameters must be defined: — The user name on the conferencing entity in Active Directory account must be identical to its Routing Name on the Collaboration Server.
Page 675 SIP Server can be viewed in the Properties - Network Services dialog box of each conferencing entity. Figure I-2 Ongoing Conferences list - SIP Registration Figure I-3 Meeting Rooms list - SIP Registration Figure I-4 Entry Queues list - SIP Registration Figure I-5 SIP Factories list - SIP Registration I-29 Polycom, Inc.
Page 676: Conferencing Entity Properties
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Conferencing Entity Properties Registration status is reflected in the Properties - Network Services dialog box: Figure I-6 Ongoing conference Properties - Network Services - SIP Registration Figure I-7 Meeting Room Properties - Network Services - SIP Registration...
Page 677: Collaboration Server Configuration For Cac Implementation
When a participant with a lower line rate connects to the conference, the line rate of all other connected participants is reduced accordingly and when that participant disconnects from the conference, the line rate of the remaining participants is increased to the highest possible rate common to all connected participants. I-31 Polycom, Inc.
Page 678 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide For example, if a participant with a line rate of 900Kbps connects to the conference to which all other participants are connected at a line rate of 1024kbps, the line rate of all participants will decrease to 900Kbps.
Page 679: Connecting A Collaboration Server Meeting Room To A Microsoft Av-Mcu Conference
A/V MCU, and participate in a cascaded conference. When a conference begins with Audio Only, a Lync user cannot add video to the conference after the VMR is connected to the conference. The conference will remain as Audio Only. I-33 Polycom, Inc.
Page 680: Configuring The Collaboration Server For Federated (Ice) Dialing
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Configuring the Collaboration Server for Federated (ICE) Dialing The Collaboration Server Default IP Network Service must be configured to work with the Office Communication Server/Lync Server as the SIP Server and the Collaboration Server user defined in the Active Directory must also be defined in the Collaboration Server ICE environment parameters to enable remote dialing in a federated (ICE) environment, .
Page 681 The Collaboration Server will register with the Lync Server enabling automatic retrieval of the STUN server and Relay server parameters for ICE dialing. These parameters can be viewed in the Signaling Monitor - ICE Servers dialog box. I-35 Polycom, Inc.
Page 682: Monitoring The Connection To The Stun And Relay Servers In The Ice Environment
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Monitoring the Connection to the STUN and Relay Servers in the ICE Environment In the Collaboration Server Web browser, in the Collaboration Server Management pane, click Signaling Monitor. In the Signaling Monitor pane, click the IP Network Service entry.
Page 683 Collaboration Server to the participant. • When ICE connection type is firewall, the system displays the public IP address and port of the Collaboration Server as seen outside the private network. I-37 Polycom, Inc.
Page 684 Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table I-8 Participant Properties - ICE Connection Parameters (Continued) Field Description ICE Participant IP The IP address and the Port number of the endpoint used to pass Address through the media. This information changes according to the ICE connection type: •...
Page 685: Active Alarms And Troubleshooting
• The Collaboration Server FQDN name is not defined in the DNS server. Ping the DNS using the Collaboration Server FQDN name to ensure that the Collaboration Server is correctly registered to the DNS. I-39 Polycom, Inc.
Page 686: Ice Active Alarms
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table I-9 New Active Alarms (Continued) Alarm Code Alarm Description SIP TLS: Certificate has expired The current TLS certificate files have expired and must be replaced with new files. SIP TLS: Certificate is about to...
Page 687 A in the DNS. The definition of the Collaboration Server FQDN name in the DNS can be tested by pinging it and receiving the Collaboration Server signaling IP from the DNS in return. I-41 Polycom, Inc.
Page 688: Known Issues
Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners. These additional services will help customers successfully design, deploy, optimize and manage Polycom visual communications within their UC environments.
Page 689: Appendix J - Sip Rfc Support
Transport Independent Bandwidth Modifier for SDP 3891 SIP Replaces header Limited support 3892 SIP Referred-by Mechanism Limited support 3984 RTP Payload format for H.264 4028 Session Timers in SIP 4145 TCP Media Transport in SDP 4566 Session Description Protocol (SDP) Polycom, Inc.
Page 690 XML Schema for Media Control (Fast Update) cc-transfer Call Transfer Capabilities in SIP Limited support draft-ice-19 ICE spec for firewall traversal in SIP draft-turn-07 TURN spec for firewall traversal in SIP draft-rfc3489bis-15 STUN spec for firewall traversal in SIP Polycom, Inc.

Polycom RealPresence 800s Administrator's Manual

Realpresence Collaboration Server 800S Overview

Conference Profiles

Additional Conferencing Information

Video Protocols and Resolution Configuration for CP Conferencing

Cascading Conferences

Meeting Rooms

Entry Queues, Ad Hoc Conferences and SIP Factories

Address Book

Reservations

Operator Assistance & Participant Move

Conference Templates

Polycom Conferencing for Microsoft Outlook

Conference and Participant Monitoring

Recording Conferences

Users, Connections, and Notes

Quick Links

Troubleshooting

Related Manuals for Polycom RealPresence 800s

Summary of Contents for Polycom RealPresence 800s