Cannot Receive Data; G3 Fax - Oce VarioLink 5022 User Manual

Fax/Scan function troubleshooting
11.2

Cannot receive data

When data reception fails, refer to the following table for corrective action. If the action also fails to enable
successful reception, contact your service representative.
Note
When reception fails, an TX result report is output. For details, refer to
page 7-10. (If the TX result report setting is arranged so that a TX result report is printed out)
For details on error messages, refer to
For troubleshooting involving misfeeding of the original, poor display quality, and toner run-down, refer
to the User's Guide [Copy Operations].
11.2.1

G3 Fax

Symptom
Cannot receive
data
Does not print
out received
data
VarioLink 5022/VarioLink 4222/VarioLink 3622
"Displaying an error message" on page
Checkpoint Action
Is paper supplied in When the paper supply icon is lit, it indicates that the paper tray is
place? empty and received documents are stored in the memory. Replenish
paper.
For details on the paper supply procedure, refer to the User's Guide
[Copy Operations].
Is paper misfeed? When paper misfeeding is occuring, received documents are stored in
the memory.
Remove paper that has been stuck.
For details on removing stuck paper, refer to the User's Guide [Copy
Operations].
Is the toner run down? If all toner has been used up, document reception is not possible.
Promptly replace the toner cartridge.
For details on replacing the toner cartridge, refer to the User's Guide
[Copy Operations].
Is the receiving mode When [Receive Mode] in the Utility screen is set to [Manual RX], man-
set to manual recep- ual receiving operation is necessary. Refer to
tion?
ly)" on page
Is the phone line cor- Isn't the phone line disconnected?
rectly connected? Check the phone line connection and connect it if it is disconnected.
Is [Closed Network RX] If [Closed Network RX] is enabled, the machine only receives faxes
enabled? from specified senders.
Contact your network administrator.
Is the F-coded SUB ad- When a confidential user box or relay user box is set up and a wrong
dress sent from the SUB address is received, a communication error occurs and data re-
sender correct? ception may fail. Contact the sender to check the setting of the SUB
address.
Is the PC-Fax RX func- Check to see if any PC-Fax RX user box stores the received data.
tion specified?
Is TSI RX distribution is Check to see if any TSI RX user box stores the received data.
specified?
Is the Memory RX func- If the Memory RX function is specified, perform the following steps to
tion specified? print out the received document:
1. Touch [User Box].
2. Touch [Use Document].
3. Touch [System].
4. Touch [Memory RX User Box], and then click [OK].
5. If a user box password has been specified, enter the password, then
[OK].
6. Select the document to be printed, and then touch [Print].
Another solution is to specify [OFF] for [Memory RX Setting].
"TX Result report" on
5-3, perform operations for receiving data.
11
11-6.
"Manual RX (phone on-
11-4