Printing Takes Too Long; Document Fails To Print - Xerox WorkCentre 7800 series User Manual

Troubleshooting

Printing Takes Too Long

Probable Causes
The printer is set to print on a paper type that
requires slower printing.
The printer is in Energy Saver mode.
The way the printer was installed on the
network could be an issue.
The job is complex.

Document Fails to Print

Probable Causes
Selected tray has wrong paper size loaded.
Selected paper type or color is not available.
212 WorkCentre 7800 Series Multifunction Printer
User Guide
Solutions
Certain paper types, like heavyweight paper and transparencies,
take more time to print. Ensure that the print driver and control
panel are set to the proper paper type.
Wait. It takes time for printing to start when the printer is coming
out of Energy Saver mode.
• Determine if a print spooler or a computer sharing the printer is
buffering all print jobs and then spooling them to the printer.
Spooling can slow print speeds.
• To test the speed of the printer, print multiple copies of an
information page, such as a demo page. If the page prints at
the rated speed of the printer, you could have a network or
printer installation issue. For additional help, contact the system
administrator.
Wait. No action needed.
Solutions
To view the Job Status for a failed print on the touch screen:
1. At the printer control panel, press the Job Status button.
2. Find the failed print job in the list.
3. Note the status of the failed print job, such as Held: Resources
Required.
4. For details, touch the print job, then touch Details.
5. Note the Tray number listed under Resources and the status of
the selected tray.
6. Load the correct size paper in the tray or select another tray.
To view the Job Status for a failed print on the touch screen:
1. At the printer control panel, press the Job Status button.
2. Find the failed print job in the list.
3. Note the status of the failed print job, such as Held: Resources
Required.
4. For details, touch the print job, then touch Details.
5. Note the Tray number listed under Resources and the status of
the selected tray.
6. Load the correct paper type or color in the tray, or select another
tray.