Holding Calls - Lucent Technologies INDEX DT1 User Manual

Holding Calls

Ringing Transfer - Alias:
- Ring inward transfer.
Hold - Alias:
- Exclusive hold.
- Call hold.
Switch calls - Alias:
- Toggle calls.
- Brokers call.
INDeX - DT1 Phone Guide
Only the extension that holds a call can retrieve it unless they transfer
the call. When you hold a call, the caller may hear music if installed on
your system. You can only hold one call.
To hold a call:
1. Dial HOLD.
2. If you now dial ANSWER RELEASE or replace the handset, the
system parks the call (see page 18).
3. Retrieve the call by dialling HOLD again or while holding the call,
make another call (enquiry call) and:
– To switch between calls, dial HOLD.
– To transfer the held call, dial ANSWER RELEASE.
– To conference the calls, dial FEATURE 5 (see page 15).
To transfer a call using hold:
1. Dial HOLD to hold your current call (Do not dial ANSWER
RELEASE or replace the handset as this parks the call, to then
retrieve it you must dial FEATURE 7 #).
2. Dial the extension to which you want to transfer the call.
3. For an announced transfer, wait for the call to be answered.
– If okay to transfer the call, dial ANSWER RELEASE to transfer
the call.
– If unanswered or not okay to transfer the caller, dial HOLD to
retrieve the first call.
4. For an unannounced transfer, dial ANSWER RELEASE
immediately (even if you hear ringing or busy tone).
Transfer, Park & Hold Calls – Page 19
38GDE00001SAC - Issue 4 (January 1999)