Lucent Technologies INDeX 20AT User Manual
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Lucent Technologies INDeX 20AT User Manual

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Summary of Contents for Lucent Technologies INDeX 20AT

  • Page 1      ...

  • Page 2: Table Of Contents

    Busy or Unanswered ................14 Answering Calls .................. 16 Transfer, Park & Hold Calls..............18 Diverting Calls..................20 Other Features ..................22 Voice Manager..................24 Good Phone Usage................26 Index..................... 27 INDeX 20AT Telephone User's Guide 38DHB0002UKDU - Issue 1 February 2000...

  • Page 3: Introduction

    Using this Guide – Page 3 Introduction Using this Guide This guide covers the INDeX 20AT telephone. The 20AT is an analogue telephone for use on standard telephone lines and on PBX analogue extensions of the INDeX System. Lamp Further Help "Why don't you do...
  • Page 4 REN does not exceed that of the line (usually INDeX standard telephone sockets provide a REN of 2. INDeX 20AT Telephone User's Guide 38DHB0002UKDU - Issue 1 February 2000...
  • Page 5 This apparatus is capable of 999/112 calls to the emergency services. 38DHB0002UKDU - Issue 1 February 2000 INDeX 20AT Telephone User's Guide...

  • Page 6: 20At Features

    4. Press MUTE again and replace the handset. Recall Some telephone systems require a recall signal to initiate special functions (refer to your System Administrator for details). Press RECALL to send this signal. INDeX 20AT Telephone User's Guide 38DHB0002UKDU - Issue 1 February 2000...
  • Page 7 3. Select the store number to use (0 to 9). 4. Dial the number to be stored. (Prefix 9 for external users). 5. Press MUTE again and replace the handset. 38DHB0002UKDU - Issue 1 February 2000 INDeX 20AT Telephone User's Guide...

  • Page 8: Index Features

    MF tones (eg. Voice mail systems, BT star services, etc). INDeX 20AT Telephone User's Guide 38DHB0002UKDU - Issue 1 February 2000...
  • Page 9 Telephone Tones & Ringing – Page 9 Telephone Tones & Ringing The INDeX 20AT uses various tones and ringing to indicate calls and other events. Incoming Calls: – Repeated Double Ring: External call. – Repeated Single Ring: Internal call. During Calls: –...

  • Page 10: Making Calls

    5. To end the call replace the handset. To redial last external number used: 1. Lift the handset and dial # to repeat the last external number used (including speed dials). INDeX 20AT Telephone User's Guide 38DHB0002UKDU - Issue 1 February 2000...
  • Page 11 Hotline Operation Hotline operation allows the phone to automatically dial a number when left off-hook for a set period. Your System Manager or maintainer controls the settings for this feature. 38DHB0002UKDU - Issue 1 February 2000 INDeX 20AT Telephone User's Guide...

  • Page 12: Speed Dials, Pin's & Account Codes

    Single soft tone: No number set, dial a number and #. Then replace the handset to finish. Also see page 7 for storing telephone numbers on your 20AT. INDeX 20AT Telephone User's Guide 38DHB0002UKDU - Issue 1 February 2000...
  • Page 13 2. Repeated single pip: Dial your PIN code. If you make a mistake, dial and dial the number again. You will hear either:- 3. Continuous tone: Code not recognised, end the call. Silence: Code accepted, continue the call as normal. 38DHB0002UKDU - Issue 1 February 2000 INDeX 20AT Telephone User's Guide...

  • Page 14: Busy Or Unanswered

    To leave a message: 1. Dial 1. 2. The system ends your call (unless the extension called has already reached its limit of five stored messages). 3. Replace the handset. INDeX 20AT Telephone User's Guide 38DHB0002UKDU - Issue 1 February 2000...
  • Page 15 To Camp On to a busy extension: 1. Dial 3 and wait. Do not replace the handset as this ends the call and the camp on. 38DHB0002UKDU - Issue 1 February 2000 INDeX 20AT Telephone User's Guide...

  • Page 16: Answering Calls

    1. Lift the handset and dial 1. The system rings the extension that left the message. For Voice Mailbox messages see page 25. To cancel a message waiting lamp: 1. Lift the handset and dial 2. Replace the handset. INDeX 20AT Telephone User's Guide 38DHB0002UKDU - Issue 1 February 2000...
  • Page 17 Single soft tone: No pickup group set. Dial a group number and then dial #. Continuous tone: Invalid number, replace the handset. Broken dial tone: Number okay, replace the handset. 38DHB0002UKDU - Issue 1 February 2000 INDeX 20AT Telephone User's Guide...

  • Page 18: Transfer, Park & Hold Calls

    4. If answered, ask if they wish to accept the transfer. 5. If okay to transfer the call, replace the handset. 6. If not okay to transfer the caller, dial RECALL to retrieve the held call. INDeX 20AT Telephone User's Guide 38DHB0002UKDU - Issue 1 February 2000...
  • Page 19 3. Retrieve the call by dialling RECALL again or while holding the call, make another call (enquiry call) and: – To switch between calls, dial RECALL. – To transfer the held call, replace the handset. 38DHB0002UKDU - Issue 1 February 2000 INDeX 20AT Telephone User's Guide...

  • Page 20: Diverting Calls

    1. Lift the handset and immediately dial 0. 2. Broken dial tone: Dial 60 (no calls on) or 61 (no calls off) . 3. Replace the handset to finish. INDeX 20AT Telephone User's Guide 38DHB0002UKDU - Issue 1 February 2000...
  • Page 21 Switching a Divert Off A divert is switched off by cancelling the stored divert number. To do this, follow the process for setting a divert and press to clear any stored number. 38DHB0002UKDU - Issue 1 February 2000 INDeX 20AT Telephone User's Guide...

  • Page 22: Other Features

    To join/leave group: 1. Lift the handset and immediately dial 0. 2. Broken dial tone: Dial 40 (in group) or 41 (out of group) . 3. Replace the handset to finish. INDeX 20AT Telephone User's Guide 38DHB0002UKDU - Issue 1 February 2000...
  • Page 23 Lift the handset and dial *8 hhmm # where hhmm is the time in 24-hour clock format. – To clear an alarm before it occurs: Lift the handset and dial *8*#. 38DHB0002UKDU - Issue 1 February 2000 INDeX 20AT Telephone User's Guide...

  • Page 24: Voice Manager

    – Day Alert Number: Dial 3. During day service, the Voice Manager rings this number if you have new messages. This is not used if you set a message light number. INDeX 20AT Telephone User's Guide 38DHB0002UKDU - Issue 1 February 2000...
  • Page 25 – To redirect the message to another mailbox: Dial 1. – To record a reply in the senders mailbox: Dial 2. – To call the sender: Dial 3. – To finish actioning the message: Dial . 38DHB0002UKDU - Issue 1 February 2000 INDeX 20AT Telephone User's Guide...

  • Page 26: Good Phone Usage

    New Yorker Magazine – If cut-off, callback as soon as possible. 1937. – If the extension diverts to Voice Mail, leave a message. Do not hold for the operator unless urgent. INDeX 20AT User's Guide 38DHB0002UKDU - Issue 1 February 2000...

  • Page 27: Index

    Index of the privilege of copyright ; and, moreover, to subject him, for his offence, to a pecuniary penalty" Lord Chief Justice Baron Campbell 1861 38DHB0002UKDU - Issue 1 February 2000 INDeX 20AT Telephone User's Guide...
  • Page 28 The publication of information in this document does not imply freedom from patent or other protective rights of Lucent Technologies, or others. All trademarks acknowledged. INDeX is a registered trademark of Lucent Technologies.

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