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Problem Solving Procedure
Problem Solving Procedure
This section enables you to identify the network-related machine problems. Use the following steps to
identify and solve the problem. If the problem is not network related, refer to the User Guide for
corrective action.
1.
Resolve any local copier or fax problems first. Perform the corrective action that is recommended
by the User Guide. Do not attempt to resolve a network problem if the local copier and fax
functions are not operating correctly.
2.
Check that the machine has power and it is switched on.
3.
Check that the network cable is connected to the machine.
4.
Check that the network cable is connected to the workstation.
5.
Check that the correct print driver for the machine is selected at the workstation.
6.
Check that the software application being used to send print jobs is set up correctly.
7.
If printing and faxing documents are not available from a workstation, re-install a print driver on
the workstation.
8.
Call the local Xerox Welcome Center, where a representative will assist in the diagnosis and
solution of the problem.
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Xerox WorkCentre 3315DN/3325DN/3325DNI
System Administrator Guide
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