Scanning Takes Too Long Or Freezes The Computer; Poor Scanned Image Quality - Lexmark CX310 User Manual

Troubleshooting

Scanning takes too long or freezes the computer

Action
Step 1
Check if other applications are interfering with the scan.
Close all applications that are not being used.
Does scanning still take too long or freeze the computer?
Step 2
Select a lower scan resolution.
Does scanning still take too long or freeze the computer?

Poor scanned image quality

Action
Step 1
Check if an error message appears on the display.
Is there an error message on the printer display?
Step 2
Check the quality of the original document.
Is the quality of the original document satisfactory?
Step 3
Clean the scanner glass and the ADF glass using a clean, lint‑free cloth
dampened with water.
Is the scanner glass clean?
Step 4
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the scanner
glass in the upper left corner.
Is the document or photo loaded correctly?
Step 5
Send a print job, and then check for print quality problems.
•
From the General Settings menu, adjust the Eco‑Mode settings.
• From the Copy menu, adjust the Darkness setting.
•
When the print becomes faded, replace the toner cartridge.
Is the print quality satisfactory?
Yes No
Go to step 2. The problem is solved.
Contact customer The problem is solved.
support.
Yes No
Clear the error Go to step 2.
message.
Go to step 3. Increase the scan
resolution settings for a
higher‑quality output.
Go to step 4. See
scanner glass" on
page
Go to step 5. Place the document or
photo facedown on the
scanner glass in the
upper left corner.
Go to step 6. See
problems" on
page
230
"Cleaning the
136.
"Print quality
205.