Page 1 CX310 Series User's Guide June 2013 www.lexmark.com Machine type(s): 7527 Model(s): 211, 231...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Learning about the printer................8 Finding information about the printer......................8 Selecting a location for the printer......................9 Printer configurations..........................10 Understanding the basic functions of the scanner..................11 Using the ADF and scanner glass......................12 Using the printer control panel.......................13 Understanding the colors of the Sleep button and indicator lights............13 Additional printer setup................15 Installing internal options........................15 Installing hardware options........................21...
Page 3 Contents Printing confidential and other held jobs....................56 Printing information pages........................58 Canceling a print job..........................58 Copying......................60 Making copies............................60 Copying photos............................61 Copying on specialty media........................61 Customizing copy settings........................63 Placing information on copies.........................67 Canceling a copy job..........................68 Understanding the copying options......................68 E-mailing....................71 Setting up the printer to e-mail.......................71 Creating an e-mail shortcut........................72 E-mailing a document..........................72 Canceling an e-mail..........................73...
Page 4 Contents Securing the printer..................133 Using the security lock feature......................133 Statement of Volatility..........................133 Erasing volatile memory........................134 Erasing non‑volatile memory........................134 Finding printer security information.....................134 Maintaining the printer................135 Storing supplies.............................135 Cleaning printer parts..........................135 Checking the status of parts and supplies.....................137 Estimated number of remaining pages....................137 Ordering supplies..........................138 Replacing supplies..........................140 Moving the printer..........................158...
Page 5 Contents Troubleshooting..................179 Understanding the printer messages....................179 Solving printer problems........................192 Solving print problems..........................198 Solving copy problems..........................224 Solving scanner problems........................227 Embedded Web Server does not open....................232 Contacting customer support........................233 Notices.....................234 Product information..........................234 Edition notice............................234 Power consumption..........................238 Index......................248...
Page 6: Safety Information
Safety information Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
Page 7 If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
Page 8: Learning About The Printer
Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available at • Connecting the printer http://support.lexmark.com. • Installing the printer software Additional setup and instructions for using the printer: User's Guide and Quick Reference Guide—The guides may be available on the Software and Documentation CD.
Page 9: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 10: Printer Configurations
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Page 11: Understanding The Basic Functions Of The Scanner
Learning about the printer Basic models Printer control panel Automatic document feeder (ADF) Standard bin Top door latch Right side cover Standard 250-sheet tray (Tray 1) Manual feeder Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2) Understanding the basic functions of the scanner •...
Page 12: Using The Adf And Scanner Glass
Learning about the printer Using the ADF and scanner glass Automatic document feeder (ADF) Scanner glass Use the scanner glass for single‑page documents, book pages, small items Use the ADF for multiple‑page documents. (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Page 13: Using The Printer Control Panel
Learning about the printer Using the printer control panel Use the Display • View printing, copying, e‑mailing, and scanning options. • View printer status and error messages. Select button • Select menu options. • Save settings. Arrow buttons Scroll through menus or settings on the display. Keypad Enter numbers, letters, or symbols.
Page 14 Learning about the printer Sleep button light Printer status Blinking amber for 0.1 second, then goes The printer is in Hibernate mode. completely off for 1.9 seconds in a slow, pulsing pattern...
Page 15: Additional Printer Setup
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 16: Accessing The Controller Board
Additional printer setup Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 17 Additional printer setup Memory card connector Option card connector Reattach the cover.
Page 18: Installing A Memory Card
Additional printer setup Turn the screws clockwise to lock the cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 19 Additional printer setup Align the notch (1) on the memory card with the ridge (2) on the connector. Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Close the controller board access cover.
Page 20: Installing An Optional Card
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 21: Installing Hardware Options
Additional printer setup Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. Close the controller board access door.
Page 22 Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 23: Attaching Cables
Additional printer setup Align the printer with the 650‑sheet duo tray, and then lower the printer into place. Install the dust cover. Note: When the printer software and any options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Page 24: Setting Up The Printer Software
From the Software and Documentation CD that came with your printer. • From our Web site: Go to www.lexmark.com, and then navigate to: SUPPORT & DOWNLOADS > select your printer > select your operating system > download your software installer package...
Page 25: Updating Available Options In The Printer Driver
Additional printer setup Do either of the following: • If you are using the Software and Documentation CD, then insert the CD and wait for the installation dialog to appear. If the installation dialog does not appear, then do the following: In Windows 8 From the Search charm, type run, and then navigate to: Apps list >...
Page 26: Networking
Additional printer setup From the menu that appears, do either of the following: • For Windows 7 or later, select Printer properties. • For earlier versions, select Properties. Click the Configuration tab. Do either of the following: Click Update Now ‑ Ask Printer. •...
Page 27: Installing The Printer On An Ethernet Network
From the Software and Documentation CD that came with your printer. • From our Web site: Go to www.lexmark.com, and then navigate to: SUPPORT & DOWNLOADS > select your printer > select your operating system > download your software installer package Do either of the following: •...
Page 28: Preparing To Set Up The Printer On A Wireless Network
Additional printer setup Install the printer driver on the computer. Insert the Software and Documentation CD, and then double‑click the installer package for the printer. Follow the instructions on the computer screen. Select a destination, and then click Continue. From the Easy Install screen, click Install. Type the user password, and then click OK.
Page 29: Connecting The Printer Using The Wireless Setup Wizard
Additional printer setup • Security Method—There are four basic options for Security Method: – WEP key If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key. –...
Page 30 Additional printer setup Search for networks Show available wireless connections. Note: This menu item shows all broadcast secured or unsecured SSIDs. Enter a network name Manually type the SSID. Note: Make sure to type the correct SSID. Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup. Press , and then follow the instructions on the printer display.
Page 31: Verifying Printer Setup
Additional printer setup Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless network adapter.
Page 32: Printing A Network Setup Page
Additional printer setup Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. From the printer control panel, navigate to: >...
Page 33: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Proper selection and loading of media can improve how reliably documents print. For more information, see “Avoiding jams” on page 163 “Storing paper” on page Setting the paper size and type From the printer control panel, navigate to: >...
Page 34 Loading paper and specialty media Note: Do not remove trays while a job is printing or while Busy appears on the display. Doing so may cause a jam. If the paper is longer than letter‑size paper, then squeeze and then slide the length guide at the back of the tray to extend it.
Page 35 Loading paper and specialty media Squeeze, and then slide the width guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guides. Flex the sheets back and forth to loosen them, and then fan them.
Page 36: Loading The Manual Feeder
Loading paper and specialty media Load the paper stack with the recommended printable side faceup. Place the paper guides securely against the edges of the paper. Insert the tray. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray.
Page 37: Loading The 650-Sheet Duo Tray
Loading paper and specialty media One‑sided printing using a letterhead Two‑sided printing using a letterhead • Load envelope with the flap side up and against the right side of the paper guide. Feed paper into the manual feeder only to the point where its leading edge can contact the paper guides. Note: To achieve the best possible print quality, use only high‑quality media designed for laser printers.
Page 38: Loading The Multipurpose Feeder
Loading paper and specialty media Length guide tab Paper size indicator Width guide tab Loading the multipurpose feeder Push the multipurpose feeder latch to the left.
Page 39 Loading paper and specialty media Open the multipurpose feeder. Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. Prepare the paper for loading. • Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 40 Loading paper and specialty media Locate the maximum paper fill indicator and tab. Note: Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides. Width guide tab Maximum paper fill indicator Width guide Feeder extender Paper size indicator...
Page 41: Linking And Unlinking Trays
Loading paper and specialty media • Load envelopes with the flap side up and against the right side of the paper guide. Notes: • Do not load or close the multipurpose feeder while a job is printing. • Load only one size and type of paper at a time. •...
Page 42: Creating A Custom Name For A Paper Type
Loading paper and specialty media Creating a custom name for a paper type Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 43: Assigning A Custom Paper Type
Loading paper and specialty media Using the printer control panel From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Names Type a name for the paper type, and then press Assigning a custom paper type Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field.
Page 44: Paper And Specialty Media Guide
Paper and specialty media guide Paper and specialty media guide Using specialty media Tips on using letterhead • Use letterhead designed specifically for laser printers. • Print a test page on the letterhead being considered for use before buying large quantities. •...
Page 45: Tips On Using Transparencies
Paper and specialty media guide Source Printing Printable side Paper orientation Manual feeder Two‑sided Faceup Load the sheet with the bottom edge entering the printer first. Multipurpose feeder One‑sided Facedown Load the sheet with the top edge entering the printer first. Multipurpose feeder Two‑sided Faceup...
Page 46: Tips On Using Envelopes
Print samples on labels being considered for use before buying large quantities. • For more information on label printing, characteristics, and design, see the Card Stock & Label Guide at http://support.lexmark.com. • Use labels designed specifically for laser printers. •...
Page 47: Paper Guidelines
Paper and specialty media guide Tips on using card stock Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly affect print quality. • From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the card stock loaded in the tray.
Page 48: Moisture Content
Paper and specialty media guide Moisture content The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly. Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that can degrade its performance.
Page 49: Selecting Preprinted Forms And Letterhead
Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
Page 50: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide • Store individual packages on a flat surface. • Do not store anything on top of individual paper packages. • Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper help keep the paper clean, dry, and flat.
Page 51 Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray Scanner Duplex dimension 250‑sheet tray feeder glass mode 550‑sheet tray Multipurpose feeder Legal 216 x 356 mm (8.5 x 14 in.) Executive 184 x 267 mm (7.3 x 10.5 in.) Oficio (Mexico) 216 x 340 mm (8.5 x 13.4 in.)
Page 52: Supported Paper Types And Weights
Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray Scanner Duplex dimension 250‑sheet tray feeder glass mode 550‑sheet tray Multipurpose feeder DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm...
Page 53 Paper and specialty media guide Paper type 250‑sheet Manual 650‑sheet duo tray Scanner Duplex tray feeder glass mode 550‑sheet Multipurpose tray feeder Paper • Plain • Recycled • Glossy • Bond • Letterhead • Preprinted • Colored • Light • Heavy •...
Page 54: Printing
Printing Printing Printing a document Printing a document From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. Send the print job: For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup.
Page 55: Using Max Speed And Max Yield
> Settings > > Settings > > Print Settings > > Setup Menu > > Printer Usage > Select Max Speed or Max Yield, and then press Printing from a mobile device To download a compatible mobile printing application, visit www.lexmark.com/mobile.
Page 56: Printing Confidential And Other Held Jobs
Printing Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing confidential and other held jobs Storing print jobs in the printer From the printer control panel, navigate to: > Settings > > Security > > Confidential Print > select the print job type Print job type Description Max Invalid PIN...
Page 57: Modifying Confidential Print Settings
Printing Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential print job, also enter a four‑digit PIN. Click OK or Print. From the printer home screen, release the print job. •...
Page 58: Printing Information Pages
Printing Printing information pages Printing a font sample list From the printer control panel, navigate to: > Settings > > Reports > > Print Fonts Press the up or down arrow button to select the font setting. Press Note: The PPDS fonts appear only when the PPDS data stream is activated. Canceling a print job Canceling a print job from the printer control panel From the printer control panel, press...
Page 59: For Macintosh Users
Printing For Macintosh users From the Apple menu, navigate to either of the following: • System Preferences > Print & Scan > select your printer > Open Print Queue • System Preferences > Print & Fax > select your printer > Open Print Queue From the printer window, select the print job you want to cancel, and then delete it.
Page 60: Copying
Copying Copying Automatic document feeder (ADF) Scanner glass Use the scanner glass for single-page documents, book pages, small items Use the ADF for multiple‑page documents. (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Note: The ADF scans only one-side of the page.
Page 61: Copying Photos
Copying • The ADF indicator light comes on when the paper is loaded properly. Adjust the paper guides. From the printer control panel, use the keypad to enter the number of copies, and then press Copying using the scanner glass Place an original document facedown on the scanner glass in the upper left corner.
Page 62: Copying On Letterhead
Copying Navigate to: Copy to > > select the tray containing the transparencies > > select the number of copies or enter a number on the keypad > If there are no trays that contain transparencies, then do the following: Navigate to: Copy to >...
Page 63: Customizing Copy Settings
Copying Customizing copy settings Copying to a different size Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 64: Reducing Or Enlarging Copies
Copying If there are no trays that contain the paper size and type you want to use, then do the following: Navigate to: Copy to > > Manual Feeder > > select the paper size > > select the paper type > Load the size and type of paper into the multipurpose feeder, and then press Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page, and then press...
Page 65: Adjusting Copy Quality
Copying From the printer control panel, navigate to: > Copy > > Darkness > adjust the darkness setting > select the number of copies or enter a number on the keypad > Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page, and then press Press the left or right arrow button to scroll to Finish the Job, and then press Adjusting copy quality...
Page 66: Collating Copies
Copying Select the number of copies or enter a number on the keypad, and then press Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page, and then press Press the left or right arrow button to scroll to Finish the Job, and then press Collating copies If you print multiple copies of a document, then you can choose to print each copy as a set (collated) or to print the...
Page 67: Placing Information On Copies
Copying From the printer control panel, navigate to: > Copy > > Separator Sheets Select Between Copies, Between Jobs, Between Pages, or Off. Select the number of copies or enter a number on the keypad, and then press Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page, and then press Press the left or right arrow button to scroll to Finish the Job, and then press Copying multiple pages onto a single sheet...
Page 68: Canceling A Copy Job
Copying Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 69 Copying Copy to This option lets you select the paper size and type on which your copies will be printed. • To scroll to the paper size and type that matches the paper loaded in the tray or feeder, press the left or right arrow button, and then press •...
Page 70: Separator Sheets
Copying Select from the following content sources: • Color Laser—The original document was printed using a color laser printer. • Black/White Laser—The original document was printed using a mono laser printer. • Inkjet—The original document was printed using an inkjet printer. •...
Page 71: E-Mailing
E-mailing E-mailing Automatic document feeder (ADF) Scanner glass Use the scanner glass for single-page documents, book pages, small items Use the ADF for multiple‑page documents. (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Note: The ADF scans only one-side of the page.
Page 72: Creating An E-Mail Shortcut
E-mailing • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > E-mail/FTP Settings > E-mail Settings. Enter the appropriate information, and then click Submit. Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field.
Page 73: Canceling An E-Mail
E-mailing Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is properly loaded. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 74: Scanning
Scanning Scanning Scanning to an FTP address Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single-page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media Note: The ADF scans only one-side of the page.
Page 75 Scanning Enter the appropriate information. Note: A password may be required. If you do not have an ID and password, then contact your system support person. Enter a shortcut number. If you enter a number that is already in use, then you are prompted to select another number. Click Add.
Page 76: Scanning To A Computer
Scanning Scanning to a computer Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine Note: The ADF scans only one-side of the page.
Page 77 Scanning Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light turns on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 78: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Supplies Menu Paper Menu Reports Network/Ports Cyan Cartridge Default Source Menu Settings Page Active NIC Magenta Cartridge Paper Size/Type Device Statistics Standard Network or Network [x] Yellow Cartridge Substitute Size Network Setup Page Standard USB Black Cartridge...
Page 79: Supplies Menu
Show the status of the black or color imaging kit. Nearly Low Very Low Replace Missing Defective Missing or Unresponsive Unsupported Non‑genuine Lexmark Imaging Kit Waste Toner Bottle Show the status of the waste toner bottle. Near Full Replace Missing Maintenance Kit Show the status of the maintenance kit.
Page 80: Paper Menu
Understanding the printer menus Paper menu Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: Multipurpose Feeder • The 650‑sheet duo tray must be installed in order for Multipurpose Manual Paper Feeder to appear as a menu setting in the Paper menu. Manual Envelope •...
Page 81 Understanding the printer menus Multipurpose Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • The menu item applies only when the multipurpose feeder is installed. Letter •...
Page 82 Understanding the printer menus Manual Paper Size Specify the size of the paper being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.
Page 83: Substitute Size Menu
Understanding the printer menus Substitute Size menu Substitute Size Substitute a specified paper size if the requested paper size is not available. Notes: Statement/A5 • All Listed is the factory default setting. All available substitutions are Letter/A4 allowed. All Listed •...
Page 84 Understanding the printer menus Bond Texture Specify the relative texture of the bond paper loaded. Smooth Note: Rough is the factory default setting. Normal Rough Envelope Texture Specify the relative texture of the envelopes loaded. Smooth Note: Normal is the factory default setting. Normal Rough Letterhead Texture...
Page 85: Paper Weight Menu
Understanding the printer menus Paper Weight menu Plain Weight Specify the relative weight of the plain paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Card Stock Weight Specify the relative weight of the card stock loaded. Light Note: Normal is the factory default setting.
Page 86: Paper Loading Menu
Understanding the printer menus Letterhead Weight Specify the relative weight of the letterhead loaded. Light Note: Normal is the factory default setting. Normal Heavy Preprinted Weight Specify the relative weight of the preprinted paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Colored Weight...
Page 87 Understanding the printer menus Heavy Glossy Loading Determine and set two‑sided printing for all print jobs that specify Heavy Glossy as the paper type. Labels Loading Determine and set two‑sided printing for all print jobs that specify Labels as the paper type. Bond Loading Determine and set two‑sided printing for all print jobs that specify Bond as the paper type.
Page 88: Custom Types Menu
Understanding the printer menus Custom Types menu Custom Type [x] Associate a paper or specialty media type with a factory default Custom Type [x] name or a user‑defined custom name created in the Embedded Web Server or Paper MarkVision Professional. Card Stock Transparency Notes:...
Page 89: Reports Menu
Understanding the printer menus Portrait Width Set the width for portrait orientation. 3–8.5 inches Notes: 76–215.9 mm • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the U.S. factory default setting. You can increase the width in 0.01‑inch increments.
Page 90: Network/Ports
Understanding the printer menus Print Fonts Print a report of all the fonts available for the printer language currently set in the printer. Asset Report Print a report containing asset information including the printer serial number and model name. The report contains text and UPC bar codes that can be scanned into an asset database.
Page 91 Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Auto Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart.
Page 92: Network Card Menu
Understanding the printer menus Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card View Card Status View the connection status of the network card.
Page 93: Ipv6 Menu
Understanding the printer menus Enable BOOTP Specify the BOOTP address assignment setting. Note: On is the factory default setting. Enable AutoIP Specify the Zero Configuration Networking setting. Note: Yes is the factory default setting. Enable FTP/TFTP Enable the built-in FTP server, which lets you send files to the printer using File Transfer Protocol.
Page 94: Wireless Menu
Understanding the printer menus Auto Configuration Specify whether or not the network adapter accepts the automatic IPv6 address configuration entries provided by a router. Note: On is the factory default setting. Set Hostname Set the host name. Note: These settings can be changed only from the Embedded Web View Address Server.
Page 95: Appletalk Menu
Understanding the printer menus View Security Mode View the encryption method for the wireless network. AppleTalk menu Note: This menu appears only in printer models that are connected to an Ethernet network or when an optional wireless network adapter is installed. To access the menu, navigate to either of the following: •...
Page 96 Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: Auto • Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then process it appropriately.
Page 97: Smtp Setup Menu
Understanding the printer menus SMTP Setup menu Primary SMTP Gateway Specify SMTP server gateway and port information. Note: 25 is the default SMTP gateway port. Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout Specify the amount of time in seconds before the server stops trying to send an e‑mail.
Page 98: Security Menu
Understanding the printer menus Security menu Confidential Print menu Confidential Job Expiration Set a limit on how long the printer stores confidential print jobs in the printer memory. Notes: 1 hour • If the Confidential Job Expiration setting is changed while confidential print jobs reside 4 hours in the printer memory, then the expiration time for those print jobs does not change to 24 hours...
Page 99: Set Date And Time Menu
Understanding the printer menus Configure Log Specify how audit logs are configured. Enable Audit Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting. Enable Remote Syslog •...
Page 100: Settings Menu
Understanding the printer menus Settings menu General Settings menu Display Language Set the language of the text appearing on the printer display. English Note: Not all languages are available for all printers, and you may Francais need to install special hardware for those languages to appear. Deutsch Italiano Espanol...
Page 101 Understanding the printer menus ADF Loaded Beep Specify a custom beep when paper is loaded in the ADF. Enabled Note: Enabled is the factory default setting. Disabled Quiet Mode Reduce the amount of noise produced by the printer. Notes: • Off is the factory default setting.
Page 102 Understanding the printer menus Allow Background Removal Specify whether image background removal is allowed in copy, e‑mail, or FTP jobs. Note: On is the factory default setting. The background of the image will be removed. Scanner Jam Recovery Specify how a scan job should be reloaded if a paper jam occurs in the ADF.
Page 103 Understanding the printer menus Timeouts Set the amount of time in seconds the printer waits to receive an end‑of‑job message before canceling the remainder of the print Print Timeout job. Disabled 1–255 sec Notes: • “90 sec” is the factory default setting. •...
Page 104: Copy Settings Menu
Understanding the printer menus Print Recovery Let the printer successfully print a page that may not have printed otherwise. Page Protect Notes: • Off is the factory default setting. This prints a partial page when there is not enough memory to print the whole page. •...
Page 105 Understanding the printer menus Content Source Specify how the original document is produced. Black/White Laser Note: Color Laser is the factory default setting. Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Color Specify whether copies are printed in color. Note: On is the factory default setting. Allow color copies Enable color in copies.
Page 106 Understanding the printer menus Original Size Specify the paper size of the original document. Letter Notes: Legal • Letter is the U.S. factory default setting. A4 is the international factory default Executive setting. Folio • Legal, Folio, and Oficio (Mexico) paper sizes are supported only in the ADF. Statement Oficio (Mexico) Universal...
Page 107 Understanding the printer menus Overlay Specify the overlay text printed on each page of the copy job. Confidential Note: Off is the factory default setting. Copy Draft Urgent Custom Allow priority copies Allow interruption of a print job to copy a page or document. Note: On is the factory default setting.
Page 108: E‑Mail Settings Menu
Understanding the printer menus Sharpness Adjust the amount of sharpness of a copy. 1–5 Note: 3 is the factory default setting. Temperature Enable the user to specify “warm” or “cool” outputs. ‑4 to 4 Note: "Cool” values generate a bluer output than the default, while “warm” values generate a redder output than the default.
Page 109 Understanding the printer menus Color Specify whether to print copies in color. Note: On is the factory default setting. Resolution Specify the resolution of the scan in dots per inch. 75 dpi Note: “150 dpi” is the factory default setting. 150 dpi 200 dpi 300 dpi...
Page 110 Understanding the printer menus JPEG Quality Set the quality of a JPEG photo image in relation to file size and quality of the image. Best for content Notes: 5–90 • “Best for content” is the factory default setting. • 5 reduces the file size and quality of the image. •...
Page 111 Understanding the printer menus Color Dropout Specify which color to drop during scanning, and how much the dropout is increased or decreased. Color Dropout None Notes: • None is the factory default setting for Color Dropout. Green • 128 is the factory default setting for each color threshold. Blue Default Red Threshold 0–255...
Page 112: Ftp Settings Menu
Understanding the printer menus FTP Settings menu Format Specify the format of the file for FTP sending. PDF (.pdf) Note: “PDF (.pdf)” is the factory default setting. Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version Set the version level of the PDF file for FTP sending. 1.2–1.6 Note: 1.5 is the factory default setting.
Page 113 Understanding the printer menus Original Size Specify the paper size of the original document. Letter Notes: Legal • Letter is the U.S. factory default setting. A4 is the international factory default Executive setting. Folio • Legal, Folio, and Oficio (Mexico) paper sizes are supported only in the ADF. Statement Oficio (Mexico) Universal...
Page 114 Understanding the printer menus Use Multi‑Page TIFF Choose between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan‑to‑FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page of the job. Notes: •...
Page 115: Print Settings
Understanding the printer menus Mirror Image Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image Create a negative image of the original document. Note: Off is the factory default setting. Shadow Detail Adjust the amount of shadow detail visible on a scanned image.
Page 116: Finishing Menu
Understanding the printer menus Printer Usage Set color toner use in printing. Max Yield Note: Max Yield is the factory default setting. Max Speed Black Only Mode Set the printer to print text and graphics using only the black toner cartridge.
Page 117 Understanding the printer menus Collate Stack the pages of a print job in sequence when printing multiple copies. (1,1,1) (2,2,2) Note: “(1,2,3) (1,2,3)” is the factory default setting. (1,2,3) (1,2,3) Separator Sheets Specify whether blank separator sheets are inserted. Notes: Between Copies •...
Page 118: Quality Menu
Understanding the printer menus Quality menu Print Mode Specify whether images are printed in black and white or in color. Color Notes: Black Only • Color is the factory default setting. • The printer driver is capable of overriding this setting. Color Correction Adjust the color output on the printed page.
Page 119 Understanding the printer menus RGB Brightness Adjust the printed output either by lightening or darkening it. You can conserve toner ‑6 to 6 by lightening the output. Note: 0 is the factory default setting. RGB Contrast Adjust the contrast of printed objects. 0–5 Note: 0 is the factory default setting.
Page 120 Understanding the printer menus Manual Color Customize the RGB color conversions. RGB Image Select from the following options: RGB Text Vivid RGB Graphics sRGB Display Display—True Black sRGB Vivid Notes: • sRGB Display is the factory default setting for RGB Image. This applies a color conversion table to an output that matches the colors displayed on a computer monitor.
Page 121: Utilities Menu
Understanding the printer menus Utilities menu Activate Hex Trace Assist in isolating the source of a print job problem. Notes: • When activated, all data sent to the printer is printed in hexadecimal and character representation, and control codes are not executed. •...
Page 122: Pcl Emul Menu
Understanding the printer menus Image Smoothing Enhance the contrast and sharpness of low‑resolution images and smoothen their color transitions. Notes: • Off is the factory default setting. • Image Smoothing has no effect on images that are 300 dpi or higher in resolution.
Page 123 Understanding the printer menus PCL Emulation Settings Specify the orientation of text and graphics on a page. Orientation Notes: Portrait • Portrait is the factory default setting. It prints text and graphics parallel to Landscape the short edge of the page. •...
Page 124: Html Menu
Understanding the printer menus Tray Renumber Show the factory default setting assigned to each tray or feeder. View Factory Defaults MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21 Env Default = 6 MPaper Default = 2...
Page 125: Image Menu
Understanding the printer menus Font Size Set the default font size for HTML documents. 1–255 pt Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale Scale the default font for HTML documents. 1–400% Notes: •...
Page 126: Help Menu
English, French, German, and Spanish translations are stored in the printer. Other translations are available on the Lexmark Web site at www.lexmark.com. Menu item Description...
Page 127: Saving Money And The Environment
Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature, which you can select from the Print dialog or the Lexmark Toolbar, to see what the document will look like before you print it. •...
Page 128: Saving Energy
Saving money and the environment Avoid paper jams Carefully select and load paper to avoid paper jams. For more information, see “Avoiding jams” on page 163. Saving energy Using Eco‑Mode Use Eco‑Mode to quickly select one or more ways to reduce your printer's environmental impact. From the printer control panel, navigate to: >...
Page 129: Adjusting Sleep Mode
Saving money and the environment Reduce printer noise. Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a document is ready to print. There is a short delay before the first page is printed. •...
Page 130: Using Hibernate Mode
Saving money and the environment Using Hibernate mode Hibernate is an ultra‑low‑power operating mode. When operating in Hibernate mode, all other systems and devices are powered down safely. Notes: • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of the Sleep button wakes the printer from Hibernate mode.
Page 131: Recycling
From the Action menu, select the power mode. From the Time menu, select the time. From the Day(s) menu, select the day or days. Click Add. Recycling Lexmark provides collection programs and environmentally progressive approaches to recycling. For more information, see: • The Notices chapter •...
Page 132: Recycling Lexmark Products
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 133: Securing The Printer
Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Page 134: Erasing Volatile Memory
You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information: Go to www.lexmark.com, and then navigate to Support & Downloads > select your printer. Click the Manuals tab, and then select Embedded Web Server — Security: Administrator’s Guide.
Page 135: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Page 136: Cleaning The Scanner Glass
Maintaining the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. Slightly dampen a soft, lint-free cloth or paper towel with water. Open the scanner cover. Clean all the areas shown, and then let them dry.
Page 137: Checking The Status Of Parts And Supplies
Maintaining the printer Checking the status of parts and supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel From the printer control panel, navigate to: >...
Page 138: Ordering Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. Use of third-party supplies or parts can affect warranty coverage.
Page 139: Ordering Imaging Kits
Maintaining the printer Item Worldwide Cyan 800S2 Magenta 800S3 Yellow 800S4 For more information on countries located in a region, visit www.lexmark.com/regions. Ordering imaging kits Item All countries and regions Black imaging kit 700Z1 Color imaging kit 700Z5 Ordering a maintenance kit Notes: •...
Page 140: Replacing Supplies
Maintaining the printer Replacing supplies Replacing the waste toner bottle Top door Waste toner bottle Right side cover Front door Unpack the replacement waste toner bottle. Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 141 Maintaining the printer Open the top door. Remove the right side cover. Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Page 142 Maintaining the printer Seal the used waste toner bottle in the enclosed packaging. For more information, see “Recycling Lexmark products” on page 132. Insert the replacement waste toner bottle. Insert the right side cover. Slide and hold the release latch on the right side of the printer, and then slowly close the top door.
Page 143 Maintaining the printer Close the front door. Replacing a black and color imaging kit Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Open the top door.
Page 144 Maintaining the printer Remove the toner cartridges by lifting the handles, and then gently pulling them away from the imaging kit. Remove the right side cover. Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Page 145 Maintaining the printer Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. Unpack the replacement black and color imaging kit.
Page 146 Maintaining the printer For more information, see “Recycling Lexmark products” on page 132. Note: When replacing the black imaging kit, save the cyan, magenta, and yellow developer units. Dispose only the black developer unit. Gently shake the yellow, cyan, magenta, and black developer units side‑to‑side.
Page 147 Maintaining the printer Note: Make sure each developer unit is inserted into the matching color slot. Remove the red packing strip from the imaging kit. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs.
Page 148 Maintaining the printer Gently but firmly push the blue levers down until the imaging kit fits into place. Note: Make sure that the imaging kit is fully seated. Insert the waste toner bottle. Insert the right side cover.
Page 149 Maintaining the printer Insert the toner cartridges. Slide and hold the release latch on the right side of the printer, and then slowly close the top door. Close the front door.
Page 150: Replacing Toner Cartridges
Maintaining the printer Replacing toner cartridges Warning—Potential Damage: Damage caused by use of a non‑Lexmark toner cartridge is not covered under warranty. Note: A reduced print quality may result from using non‑Lexmark toner cartridges. Open the top door. Remove the toner cartridge by lifting the handle, and then gently pulling it away from the imaging kit.
Page 151 Slide and hold the release latch on the right side of the printer, and then slowly close the top door. Seal the used toner cartridge in the bag that the replacement toner cartridge came in. For more information, see “Recycling Lexmark products” on page 132.
Page 152: Replacing A Developer Unit
Maintaining the printer Replacing a developer unit Replace the developer unit when a print quality defect occurs or when damage occurs to the printer. Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 153 Maintaining the printer Lift the toner cartridge handle, and then gently pull it from the imaging kit. Remove the right side cover. Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Page 154 Maintaining the printer Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 155 Maintaining the printer Gently shake the replacement developer unit side‑to‑side before removing it from its packaging. Remove the red shipping cover from the developer unit. Insert the developer unit.
Page 156 Maintaining the printer Align and then insert the imaging kit. Gently but firmly push the blue levers down until the imaging kit fits into place. Note: Make sure that the imaging kit is fully seated. Replace the waste toner bottle.
Page 157 Maintaining the printer Insert the right side cover. Insert the toner cartridges. Slide and hold the release latch on the right side of the printer, and then slowly close the top door.
Page 158: Moving The Printer
Maintaining the printer Close the front door. Seal the used developer unit in the bag that the replacement developer unit came in. For more information, see “Recycling Lexmark products” on page 132. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Page 159: Shipping The Printer
Maintaining the printer Shipping the printer When shipping the printer, use the original packaging.
Page 160: Managing The Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com. Checking the virtual display Open a Web browser, and then type the printer IP address in the address field.
Page 161: Configuring Supply Notifications From The Embedded Web Server
Managing the printer Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Reports, and then click the type of report you want to view.
Page 162: Copying Printer Settings To Other Printers
Managing the printer Copying printer settings to other printers Note: This feature is available only in network printers. Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 163: Clearing Jams
Clearing jams Clearing jams By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. If jams occur, then follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser. Avoiding jams Load paper properly •...
Page 164: Understanding Jam Messages And Locations
Clearing jams • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. •...
Page 165 Clearing jams Jam location Message on the display What to do Automatic document [x]‑page jam, open automatic feeder Remove all paper from the ADF tray, and then feeder (ADF) top cover [28y.xx] remove the jammed paper. Standard bin [x]‑page jam, clear standard Remove the jammed paper.
Page 166: [X]-Page Jam, Clear Standard Bin [203.Xx]
Clearing jams [x]‑page jam, clear standard bin [203.xx] Open the top door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 167 Clearing jams Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. If there is a jammed paper under the fuser, then firmly grasp the paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 168 Clearing jams Pull the green lever to open the fuser cover. If there is a jammed paper in the fuser, then hold down the fuser cover, and then remove the paper. Note: Make sure all paper fragments are removed.
Page 169: [X]-Page Jam, Open Front Door To Clear Fuser [202.Xx]
Clearing jams Slide and hold the release latch on the right side of the printer, and then slowly close the top door. Close the front door. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next >...
Page 170 Clearing jams Open the top door.
Page 171 Clearing jams Pull the green lever to open the fuser cover. Hold down the fuser cover, and then remove the jammed paper. Note: Make sure all paper fragments are removed.
Page 172: [X]-Page Jam, Open Front Door [20Y.xx]
Clearing jams Slide and hold the release latch on the right side of the printer, and then slowly close the top door. Close the front door. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next >...
Page 173: [X]-Page Jam, Open Front Door To Clear Duplex [23Y.xx]
Clearing jams Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the front door. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next >...
Page 174: [X]-Page Jam, Open Tray [X] [24Y.xx]
Clearing jams Close the front door. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > Clear the jam, press OK, and then press to confirm. [x]‑page jam, open tray [x] [24y.xx] Pull out the tray completely.
Page 175: [X]-Page Jam, Clear Manual Feeder [251.Xx]
Clearing jams Insert the tray. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > Clear the jam, press OK, and then press to confirm. [x]‑page jam, clear manual feeder [251.xx] Pull out the standard 250-sheet tray (Tray 1) and manual feeder.
Page 176: [X]-Page Jam, Clear Multipurpose Feeder [250.Xx]
Clearing jams [x]‑page jam, clear multipurpose feeder [250.xx] Push the paper release lever in the multipurpose feeder to access the jammed paper, and then gently pull out the paper. Note: Make sure all paper fragments are removed. Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 177: [X]-Page Jam, Open Automatic Feeder Top Cover. [28Y.xx]
Clearing jams Slide the paper guide until it rests lightly against the edge of the paper stack. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > [x]‑page jam, open automatic feeder top cover.
Page 178 Clearing jams Note: Make sure all paper fragments are removed. Close the ADF cover. Straighten the edges of the original documents, then load the documents into the ADF, and then adjust the paper guide. From the printer control panel, touch to clear the message and continue printing.
Page 179: Troubleshooting
Troubleshooting Troubleshooting Understanding the printer messages Adjusting color Wait for the process to complete. Change [paper source] to [custom type name] Try one or more of the following: • Load the correct size and type of paper in the tray, and then select Finished changing paper on the printer control panel to clear the message and continue printing.
Page 180 Troubleshooting Close flatbed cover and load originals if restarting job [2yy.xx] From the printer control panel, try one or more of the following: • Select Scan from automatic feeder, and then press to continue scanning from the ADF immediately after the last successful scan job.
Page 181 Troubleshooting Configuration change, some held jobs were not restored [57] Held jobs are invalidated because of any of the following possible changes in the printer: • The printer firmware has been updated. • The tray for the print job is removed. •...
Page 182 Troubleshooting • Make sure that the paper size is correctly set. For example, if Multipurpose Feeder Size is set to Universal, then make sure the paper is large enough for the data being printed. • Cancel the print job. Insert Tray [x] Insert the indicated tray into the printer.
Page 183 Troubleshooting Load [paper source] with [custom type name] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • To use the tray with the correct paper size or type, select Finished loading paper on the printer control panel. For non‑touch‑screen printer models, press to confirm.
Page 184 • Cancel the current job. Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm.
Page 185 Maintenance kit very low, [x] estimated pages remain [80.xy] You may need to replace the maintenance kit very soon. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
Page 186 Troubleshooting All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components.
Page 187: Remove Paper From Standard Output Bin
Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace [color] cartridge, printer region mismatch [42.xy] Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge region.
Page 188: Replace Jammed Originals If Restarting Job
Replace maintenance kit, 0 estimated pages remain [80.xy] The printer is scheduled for maintenance. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact your service representative, and then report the message.
Page 189: Scanner Automatic Feeder Cover Open
Remove the toner cartridge, and then install a supported one to clear the message. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace unsupported [type] imaging kit [32.xy] Note: The type can be a black imaging kit, or a black and color imaging kit.
Page 190: Supply Needed To Complete Job
• Turn off the printer and then turn it back on. • Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com. Standard USB port disabled [56] From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press to confirm.
Page 191: Too Many Trays Attached
Troubleshooting Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. Too many trays attached [58] Turn off the printer. Unplug the power cord from the electrical outlet. Remove the extra trays. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on.
Page 192: Solving Printer Problems
Troubleshooting Waste toner bottle nearly full [82.xy] You may need to order a waste toner bottle. If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. Weblink server not set up. Contact system administrator. From the printer control panel, press to clear the message.
Page 193 Troubleshooting Action Step 5 Go to step 6. Make sure to match the following: Check if the cables connecting the printer and the computer are inserted in the correct ports. • The USB symbol on the cable with the USB symbol on the Are the cables inserted in the correct ports? printer •...
Page 194: Printer Display Is Blank
Troubleshooting Printer display is blank Action Step 1 The problem is solved. Go to step 2. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 The problem is solved. Turn off the printer, and then contact Turn off the printer, then wait for about 10 seconds, and then turn the customer...
Page 195: Tray Problems
Troubleshooting Action Step 4 The problem is solved. Contact customer support. Check if the internal option is selected. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see “Updating available options in the printer driver”...
Page 196: Paper Feed Problems
Troubleshooting Paper feed problems Jammed pages are not reprinted Action The problem is solved. Contact customer Turn on jam recovery. support. From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Jam Recovery Select On or Auto. Depending on your printer model, press or touch Submit.
Page 197 Troubleshooting Paper jam message remains after jam is cleared Action Contact customer The problem is solved. Do either of the following: support. • For touch‑screen printer models, touch or Done. • For non‑touch‑screen printer models, select Next > > Clear the jam, press OK >...
Page 198: Solving Print Problems
Troubleshooting Solving print problems Printing problems Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Step 1 Go to step 2. Select one of the Print and Hold options, and Open the held jobs folder on the printer display, and then verify that your...
Page 199: Incorrect Characters Print
Troubleshooting Incorrect characters print Action Step 1 Deactivate Hex Trace Go to step 2. mode. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Is the printer in Hex Trace mode? Step 2 Contact...
Page 200: Large Jobs Do Not Collate
Troubleshooting Large jobs do not collate Action Step 1 The problem is solved. Go to step 2. From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). Resend the print job. Did the job print and collate correctly? Step 2 The problem is solved.
Page 201: Print Jobs Do Not Print
The problem is solved. Contact customer support. Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print?
Page 202: Print Job Takes Longer Than Expected
Troubleshooting Print job takes longer than expected Action Step 1 The problem is solved. Go to step 2. Change the environmental settings of the printer. From the printer control panel, navigate to: Settings > General Settings Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both.
Page 203: Repeating Defects Appear On Prints
Troubleshooting Repeating defects appear on prints Action Step 1 Go to step 2. Check if the distance between Measure the distance between the defects. the defects is Check for a distance between the defects that equals: equal to one of the •...
Page 204: Unexpected Page Breaks Occur
Troubleshooting Action Step 1 The problem is solved. Go to step 2. Open the trays, and then check if they contain paper of the same size and type. • Check if the paper guides are in the correct positions for the size of the paper loaded in each tray.
Page 205: Print Quality Problems
Troubleshooting Print quality problems Characters have jagged or uneven edges Action Step 1 Go to step 2. Select a font that is supported by the Print a font sample list to check if the fonts you are using are supported printer.
Page 206: Gray Background On Prints
Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. • From the printer control panel, change the paper Does the paper size match the paper loaded in the tray?
Page 207: Horizontal Voids Appear On Prints
Troubleshooting Action Step 1 The problem is solved. Go to step 2. Reduce the toner darkness. From the Quality menu on the printer control panel, reduce the toner density. Note: 4 is the factory default setting. Resend the print job. Did the gray background disappear? Step 2 The problem is solved.
Page 208: Incorrect Margins On Prints
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 209: Paper Curl
Troubleshooting Action Step 3 The problem is solved. Contact customer support. Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. Resend the print job. Are the margins correct? Paper curl Action Step 1 Go to step 2.
Page 210: Print Irregularities
Troubleshooting Print irregularities Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. Resend the print job.
Page 211: Print Is Too Dark
Troubleshooting Action Step 6 Contact customer The problem is solved. support. Replace the imaging kit, and then resend the print job. Do print irregularities still appear? Print is too dark Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, select Color Adjust.
Page 212: Print Is Too Light
Troubleshooting Action Step 5 From the printer Go to step 6. control panel, set the Check if the paper loaded in the tray has texture or rough finishes. paper texture in the Paper menu to match Are you printing on textured or rough paper? the paper loaded on the tray.
Page 213: Printer Is Printing Blank Pages
Troubleshooting Action Step 3 Go to step 4. Specify the paper type, texture, and weight From the printer control panel, set the paper type, texture, and weight in from the tray settings the Paper menu to match the paper loaded in the tray. to match the paper loaded in the tray.
Page 214: Printer Is Printing Solid Black Pages
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging kit. Remove the imaging kit. Check if the packing material is properly removed from the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes.
Page 215: Shadow Images Appear On Prints
Troubleshooting Shadow images appear on prints Leading edge A B C D A B C D A B C D A B C D Trailing edge Action Step 1 Go to step 2. Load paper with the correct paper type and Check if the paper loaded in the tray has the correct paper type and weight.
Page 216: Streaked Horizontal Lines Appear On Prints
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact customer...
Page 217: Streaked Vertical Lines Appear On Prints
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do streaked horizontal lines appear on prints? Step 4 Go to step 5.
Page 218: Toner Fog Or Background Shading Appears On Prints
Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper texture, type, and weight in the Paper menu to match the paper loaded in the tray. • Specify the paper texture, type, and weight from the...
Page 219: Toner Rubs Off
Troubleshooting Action Step 1 The problem is solved. Go to step 2. Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 220: Transparency Print Quality Is Poor
Troubleshooting Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 Contact...
Page 221: Color Quality Problems
Troubleshooting Action Step 2 Go to step 3. The problem is solved. From the Paper Menu on the printer control panel, check the paper type and paper weight. Resend the print job. Do vertical voids appear on prints? Step 3 Go to step 4.
Page 222 Troubleshooting How is color specified in a document to be printed? Software programs typically specify the document color using RGB or CMYK color combinations. Additionally, they let users modify the color of each object in a document. For more information, see the help information of your operating system.
Page 223: Prints On Color Transparencies Appear Dark When Projected
Troubleshooting Object type Color conversion tables CMYK Image • US CMYK—Applies color correction to approximate the SWOP (Specifications for Web Offset Publishing) color output. CMYK Text • Euro CMYK—Applies color correction to approximate Euroscale CMYK Graphics color output. • Vivid CMYK—Increases the color saturation of the US CMYK color correction setting.
Page 224: Solving Copy Problems
Troubleshooting Action Step 3 The problem is solved. Contact customer support. Make sure you are using a recommended type of color transparency, and then resend the print job. Does the print on the color transparency look lighter? The color of the print does not match the color of the original file Note: The color conversion tables used in Auto Color Correction mode generally approximate the colors of a standard computer monitor.
Page 225: Copier Does Not Respond
Troubleshooting • “Scanner unit does not close” on page 225 • “Poor copy quality” on page 226 • “Partial document or photo copies” on page 227 Copier does not respond Action Step 1 Clear the error or status Go to step 2. message.
Page 226: Poor Copy Quality
Troubleshooting Poor copy quality Action Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display. Does an error or status message appear? Step 2 Go to step 3. Increase the scan resolution setting for a Check the quality of the original document.
Page 227: Solving Scanner Problems
Troubleshooting Action Step 8 Go to step 9. The problem is solved. Check for missing or faded text on prints. From the Copy screen, adjust the settings of the following: • Sharpness—Increase the sharpness setting. • Contrast—Increase the contrast setting. Resend the copy job.
Page 228: The Scanner Does Not Respond
Troubleshooting • “Scan job was not successful” on page 229 • “Scanner unit does not close” on page 229 • “Scanning takes too long or freezes the computer” on page 230 • “Poor scanned image quality” on page 230 • “Partial document or photo scans”...
Page 229: Scanner Unit Does Not Close
Troubleshooting Action Step 7 The problem is solved. Contact customer support. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. Are the printer and scanner working? Scan job was not successful Action Step 1 Go to step 2.
Page 230: Scanning Takes Too Long Or Freezes The Computer
Troubleshooting Scanning takes too long or freezes the computer Action Step 1 Go to step 2. The problem is solved. Check if other applications are interfering with the scan. Close all applications that are not being used. Does scanning still take too long or freeze the computer? Step 2 Contact customer...
Page 231: Partial Document Or Photo Scans
Troubleshooting Action Step 6 Go to step 7. Change the Content Type and Content Check the scan settings. Source settings to From the Scan screen, make sure the Content Type and Content Source match the document settings are correct for the document being scanned. being scanned.
Page 232: Embedded Web Server Does Not Open
Troubleshooting Embedded Web Server does not open Action Step 1 The problem is solved. Go to step 2. Turn on the printer. Open a Web browser, and then type the printer IP address. Press Enter. Does the Embedded Web Server open? Step 2 The problem is solved.
Page 233: Contacting Customer Support
You need to know your printer model type and serial number. For more information, see the label at the back of the printer. The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems.
Page 234: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 235 All licensing notices associated with this product can be viewed from the root directory of the installation software CD. Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
Page 236: Noise Emission Levels
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 237: Static Sensitivity Notice
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Page 238: Power Consumption
The product is plugged into an electrical outlet, but the power switch is turned off. 0 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values.
Page 239: Hibernate Mode
Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Page 240: Industry Canada Compliance Statement
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 241: Regulatory Notices For Wireless Products
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 242: Notice To Users In The European Union
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 243 Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 244 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 245 Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 246: Limitation Of Liability
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
Page 247 Notices Patent acknowledgment The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Elliptic Curve Cryptography (ECC) Cipher Suites for Transport Layer Security (TLS) implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Page 248: Index
Index Index arrow buttons cleaning Numerics printer control panel 13 exterior of the printer 135 250‑sheet tray attaching cables 23 interior of the printer 135 loading 33 available internal options 15 scanner glass 136 650‑sheet duo tray avoiding jams 49 cleaning the printer 135 installing 22 avoiding paper jams 163...
Page 249 Index configuring supply notifications copy troubleshooting developer unit from the Embedded Web copier does not respond 225 replacing 143, 152 Server 161 partial document or photo device and network settings configuring the Universal paper size copies 227 erasing 134 settings 33 poor copy quality 226 display troubleshooting connecting to a wireless network...
Page 250 Index Error reading USB drive. Remove FTP address, scanning to Insufficient memory for Flash USB. 181 using a shortcut 75 Memory Defragment operation Error reading USB hub. Remove FTP Settings menu 112 [37] 182 hub. 181 Insufficient memory to collate job Ethernet network [37] 182 preparing to set up for Ethernet...
Page 251 General Settings 100 noise, printer Load Manual Feeder with [custom Help 126 reducing 128 type name] 184 HTML 124 Non-Lexmark [color] [supply type], Load Manual Feeder with [paper Image 125 see User's Guide [33.xy] 185 size] 184 IPv6 93 non‑volatile memory 133...
Page 252 219 [88.xy] 180 Web Server 137 transparency print quality is [Type] imaging kit low [84.xy] 191 using genuine Lexmark 138 poor 220 [Type] imaging kit nearly low parts and supplies, status of uneven print density 220 [84.xy] 191...
Page 253 Scanner jam, remove jammed Close flatbed cover and load [54] 185 originals from the scanner originals if restarting job Non-Lexmark [color] [supply type], [2yy.xx] 190 [2yy.xx] 180 see User's Guide [33.xy] 185 SMTP server not set up. Contact Complex page, some data may not Not enough free space in flash system administrator.
Page 254 131 using 49, 127 reserve print jobs 56 security recycling printing from a Macintosh modifying confidential print Lexmark packaging 132 computer 56 settings 57 Lexmark products 132 printing from Windows 56 Security Audit Log menu 98 toner cartridges 132...
Page 255 127 color of print and color on prints 215 storing 135 computer screen do not skewed print 215 using genuine Lexmark 138 match 224 streaked horizontal lines appear using recycled paper 127 print appears tinted 224 on prints 216...
Page 256 Index partial document or photo Weblink server not set up. Contact scans 231 system administrator. 192 scan job was not successful 229 Wireless menu 94 scanner unit does not wireless network close 225, 229 configuration information 28 scanning takes too long or freezes wireless network setup the computer 230 using the Embedded Web...

This manual is also suitable for:

Cx211 Cx231

Lexmark CX310 User Manual

Safety Information

Learning about the Printer

Additional Printer Setup

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Copying

E-Mailing

Scanning

Understanding the Printer Menus

T

Saving Money and the Environment

Securing the Printer

Maintaining the Printer

Managing the Printer

Clearing Jams

Troubleshooting

Notices

Index

Quick Links

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Summary of Contents for Lexmark CX310