Scanner Unit Does Not Close - Lexmark CX310 User Manual

Troubleshooting
Action
Step 7
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
Are the printer and scanner working?
Scan job was not successful
Action
Step 1
Check the cable connections.
Make sure the Ethernet or USB cable is securely connected to the
computer and the printer.
Are the cables securely connected?
Step 2
Check if the file name is already in use.
Is the file name already in use?
Step 3
Check if the document or photo you want to scan is open in another
application or being used by another user.
Is the file you want to scan open by another application or user?
Step 4
Check if either the Append time stamp or the Overwrite existing file check
box is selected in the destination configuration settings.
Is the Append time stamp or Overwrite existing file check box selected
in the destination configuration settings?

Scanner unit does not close

Action
Check if there are obstructions in the scanner unit.
a
Lift the scanner unit.
b
Remove any obstruction keeping the scanner unit open.
c
Lower the scanner unit.
Did the scanner unit close correctly?
Yes No
The problem is solved. Contact
support.
Yes No
Go to step 2. Connect the cables
properly.
Change the file name. Go to step 3.
Close the file you are Go to step 4.
scanning.
Contact customer Select the Append time
support. stamp or Overwrite
existing file check box
in the destination
configuration settings.
Yes No
The problem is solved. Contact
support.
229
customer
customer