The Scanner Does Not Respond - Lexmark CX310 User Manual

Troubleshooting
•
"Scan job was not successful" on page 229
• "Scanner unit does not close" on page 229
•
"Scanning takes too long or freezes the computer" on page 230
•
"Poor scanned image quality" on page 230
•
"Partial document or photo scans" on page 231
• "Cannot scan from a computer" on page 231

The scanner does not respond

Action
Step 1
Check if the printer is turned on.
Is the printer turned on?
Step 2
Check if the printer cable is securely attached to the printer and the
computer, print server, option, or other network device.
Is the printer cable securely attached to the printer and the computer,
print server, option, or other network device?
Step 3
Check if the power cord is plugged into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 4
Check if the electrical outlet is turned off by a switch or breaker.
Is the electrical outlet turned off by a switch or breaker?
Step 5
Check if the printer is plugged into any surge protectors, uninterruptible
power supplies, or extension cords.
Is the printer plugged into any surge protectors, uninterruptible power
supplies, or extension cords?
Step 6
Check other electrical equipment plugged into the outlet.
Are the other electrical equipment working?
Yes No
Go to step 2. Turn on the printer.
Go to step 3. Connect the printer
cable securely to the
printer and the
computer, print server,
option, or other
network device.
Go to step 4. Connect the power
cord to the printer and
a properly grounded
electrical outlet.
Turn on the switch or Go to step 5.
reset the breaker.
Connect the printer Go to step 6.
power cord directly to
a properly grounded
electrical outlet.
Unplug the other Go to step 7.
electrical equipment
and turn on the printer.
If the printer does not
work, then reconnect
the other electrical
equipment and then go
to step 6.
228