E-Mail Troubleshooting; Fax Troubleshooting - Lexmark Pro4000c User Manual

Troubleshooting
Cannot scan to a computer over a network
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
M
AKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK
M
AKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER

E-mail troubleshooting

•
"Cannot send e‑mail" on page 148
Cannot send e‑mail
‑
C
HECK YOUR E MAIL CONFIGURATION SETTINGS
Make sure you have correctly completed the e‑mail setup and successfully configured an SMTP server.
C
HECK YOUR NETWORK CONNECTION
Make sure the printer is connected to an Ethernet or wireless network. Your network must be connected to the
Internet for the printer to communicate with the SMTP server.
C
HECK YOUR PROXY CONFIGURATION
Your proxy server configuration should allow SMTP server connections. For help with your proxy server or SMTP
settings, contact your system support person.
M
AKE SURE TO ENTER A VALID RECIPIENT E
M
AKE SURE THE RECIPIENT MAILBOX IS NOT FULL
This causes e‑mail to bounce back to your inbox.

Fax troubleshooting

• "Fax troubleshooting checklist" on page 149
• "Cannot send faxes" on page 149
•
"Cannot receive faxes" on page 150
•
"Cannot run the fax software" on page 151
For detailed descriptions of common terms and tasks, see the following:
•
"Setting up the printer to fax" on page 72
•
"Faxing FAQ" on page 90
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MAIL ADDRESS
148