Introduction; Error Conditions; Error Messages - Avaya 4600 Series Installation Manual

Troubleshooting Guidelines
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Introduction

This chapter describes problems that may occur during installation of the 4600 Series IP
Telephones and possible ways of resolving these problems. For problems that occur during normal
operation, see "Troubleshooting Guidelines" in the 4600 Series IP Telephone LAN Administration
Guide.
This chapter is organized in the following sections:
Descriptions of error conditions and methods for resolving them.
The use of the View option to view values of system
Error messages and methods for resolving them.

Error Conditions

There are three areas where installers can troubleshoot problems before seeking assistance from
the system or LAN administrator:
1. Check the wiring (power and Ethernet) for the following:
Whether all components are plugged in correctly.
Check LAN connectivity in both directions to all servers (DHCP, TFTP, DEFINITY)
2. If you are using static addressing, do the following:
Use the View command to find the names of the files being used and verify that these
filenames match those on the TFTP server. Check on the Avaya website to verify whether
the correct files are being used.
Use the ADDR option to verify IP addresses.
Use the QOS option to verify QoS parameters.
Refer to Chapter 3 of the 4600 Series IP Telephone Installation Guide.
3. If the 4600 Series IP Telephone is not communicating with the system (DHCP, TFTP, or
DEFINITY), make a note of the last message that was displayed and consult the system
administrator.
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Introduction

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