Table of Contents
Advertisement
Unable to Scan the Image
If you cannot scan the image, turn off your computer. Press the power button on the unit to turn it off, unplug the unit from
the power source, and then plug it back in. Restart your computer. Try scanning again. If scanning is still not possible,
refer to the check list below.
CHECK1
Is your application compliant to TWAIN?
If your application is not compliant to TWAIN, the
application cannot acquire images. Make sure that your
application is compliant to TWAIN.
CHECK2
Have you selected the scanner driver of this
unit on your application?
Make sure that the "SHARP TWAIN AJ2" is selected on
your application.
Reference:
Starting the Scanner Driver
CHECK3
Have you specified all scanning preferences
appropriately?
Setting a large area with full colour together with a high
resolution setting, makes the data size large, resulting in
extended scanning times. It is recommended to set the scanning
preferences depending on the type of original to be scanned,
i.e., Text, Text/Graphics, Photograph, Colour, Black & White.
CHECK4
Is there enough computer memory?
Your computer may not have enough available memory to hold
the document you want to scan. Lower the resolution rate.
CHECK5
If your computer is connected to the unit
through the parallel port, is the computer's
parallel port (LPT) setting correct?
Scanning may not take place correctly if the parallel port is
set to EPP mode. Refer to your computer manual or ask the
manufacturer of the computer, and then set the parallel port
to a mode other than EPP mode. For maximum scanning
speed, we recommend ECP mode.
If you are using Windows XP, the "Found New Hardware
Wizard" may appear after you change the port setting. In
this case, click the "Cancel" button to close the wizard,
and then reinstall the "Device Driver" as explained in
"INSTALLING THE SOFTWARE" in the Setup Guide and
Operation Manual.
CHECK6
Do you have "Administrator" authorization?
In order for this unit to perform scanning under Windows
NT 4.0, the user must be logged on as "Administrator".
CHECK7
Has the specified period of program timeout
already elapsed?
Neither printing nor scanning job can be sent to the unit
from your computer during the specified period of program
timeout after copying.
To send a printing or scanning job immediately, press the
CLEAR/STOP button (
settings for the unit.
Reference:
For more detail, refer to "FUNCTIONS SET BY
THE USER" in the Setup Guide and Operation
Manual.
CHECK8
Is one computer connected to the unit's USB
port and another computer connected to the
unit's parallel port?
If so, an error will occur on one of the computers when the
"SCAN" button is pressed on the unit to begin scanning.
Disconnect either of the computers and then perform the
scan again.
CHECK9
Have the scanner driver and Button Manager
been installed properly?
If normal scanning still cannot be performed even after
confirming the items on the above check list, delete AJ-
6110 software and then reinstall it.
Reference:
Uninstalling AJ-6110
AJ-6110 Software
Troubleshooting
) on the unit twice to clear all the
c
Software,
Reinstalling
86
Advertisement
Table of Contents
