Known Issues And Limitations; General; Acd Report Client Installation; Customer Data And Agents Data - Panasonic KX-NCV200 Getting Started Manual

5. Known Issues and Limitations

5.1. General


After configuring any settings regarding 3.Group, 4.Extension, 10. CO&Incoming Call on the PBX side,
close the TDA Maintenance Console and then press the Restart button from ACD Client Application for
changes take effect.

5.2. ACD Report Client Installation


There is no uninstalling option from Start | Programs | Panasonic, neither from Program
Files\Panasonic\... The application can be uninstalled only from Start | Settings | Control Panel |
Add/Remove Programs.

5.3. Customer Data and Agents Data


The Agents Data defined inside the ACD Report Server and any changes performed on the Agents Data
do not affect the Extension names defined in PBX.

When Agents' names are modified, changes will not be updated in ACD tree until those Agents will log in
using the new name.

The Agent Data cannot be edited while the Agent logs in an extension.

5.4. ACD Monitor


Only for TDA version 3.0, in case of a three party conference, when the initiator of the conference hangs
up (the other parties are in the talking state) the call info is incomplete – the log for that call will be recorded
until the initiator of the conference hangs up.

For timers, the threshold unit measure is seconds no matter of which Timers Format option is enabled.

The Overflow Queuing Busy is not counted as Overflow counter.

The call cannot be monitored if its overflowed destination is an extension that does not belong to any
groups.

5.5. Performance Graphs

 Custom Performance Graphs titles are not changed according to the monitored item. The title can be
changed at step 5 of the wizard or double click an existing graph and change the title from Graph Title in
the Other tab.
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