Ricoh Aficio SP C210SF User Manual page 127

DIFFICULTY
Software Difficulties
Cannot install software or print.
Cannot perform '2 in 1' or '4 in 1'
printing.
Machine does not print from Adobe
Illustrator.
When using ATM fonts, some
characters are missing or some
characters are printed in their
place.
'Unable to write to LPT1' or 'LPT1
already in use' Error Message
appears.
'MFC is Busy' Error Message
appears.
Paper Handling Difficulties
The machine does not load paper.
The LCD shows No Paper Fed or
Paper Jam.
How can I load envelopes?
What paper can I use?
How can I clear paper jams?
SUGGESTIONS
Run the Repair Multi-Function Suite program on the CD-ROM. This program will
repair and reinstall the software.
Check that the paper size setting in the application and in the printer driver are the
same.
Try to reduce the print resolution. (See Advanced tab in the Software User's Guide
on the CD-ROM.)
—OR—
Add more memory. See Installing additional memory on page D-3.
®
If you are using Windows 98/98SE/Me, select 'Printer Settings' from the 'Start'
menu. Select the properties of the 'SP C210SF'. Click 'Spool Setting' on the
'Details' tab. Select 'RAW' from 'Spool Data Format.'
1. Make sure the machine is on (plugged into the electrical socket and the power
switch turned on) and that it is connected directly to the computer using the
IEEE-1284 bi-directional parallel cable. The cable must not go through another
peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box).
2. Make sure the machine is not displaying an error message on the LCD Display.
3. Make sure no other device drivers, which also communicate through the parallel
port, are running automatically when you boot up the computer (such as, drivers
for Zip Drives, External CD-ROM Drive, etc.) Suggested areas to check: (Load=,
Run=command lines in the win.ini file or the Setup Group)
4. Check with your computer manufacturer to confirm that the computer's parallel
port settings in the BIOS are set to support a bi-directional machine; i.e. (Parallel
Port Mode – ECP)
If there is no paper, load a new stack of paper into the paper tray. If there is paper
in the paper tray, make sure it is straight. If the paper is curled, you should
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back into the paper tray. Reduce the amount of paper in the paper tray, and
then try again.
If the LCD shows Paper Jam and you still have a problem, see Paper jams on
page C-6.
Your application software must be set up to print the envelope size you are using.
This is usually done in the Page Setup or Document Setup menu of your software.
You should refer to the manual provided with your software application.
You can load envelopes into the standard paper tray only.
You can use plain paper, recycled paper, envelopes, transparencies and labels
that are made for laser machines. (For information on paper you can use, see
Acceptable paper and other media on page 2-1.)
See Paper jams on page C-6.
Troubleshooting and routine maintenance
C
C - 13