Appendix C: Service Information; Service; Repair - Mackie Spike User Manual

Appendix C: Service Information

Service

If you think your XD-2 hardware has a problem,
please do everything you can to confi rm it before
calling for service. If the problem is related to set-
ting up and using the XD-2 with the third-party
software, please contact the software manufacturer's
technical support.
If you are absitively, posolutely sure it is a hard-
ware related problem, see the repair section below
for further instructions.

Repair

Service for XD-2 units purchased in the USA is
available only from one of our authorized domestic
service stations.
Service for Mackie products living outside the
United States can be obtained through local dealers
or distributors.
If your XD-2 needs service, and it lives in the
United States, follow these instructions:
1. Call Mackie Technical Support at 800/898-3211,
7 AM to 5 PM Monday through Friday (Pacifi c
Time) to get a Service Request Number. Prod-
ucts returned without a Service Request Number
will be refused.
2. Keep this user's guide and your software. We
don't need it to repair the XD-2.
3. Pack the XD-2 in its original packaging and box.
This is very important. Mackie is not responsible
for any damage that occurs due to non-factory
packaging.
4. Include a legible note stating your name, ship-
ping address (no P.O. boxes), daytime phone
number, Service Request Number, and a detailed
description of the problem, including how we
can duplicate it.
5. Write the Service Request Number in BIG
PRINT on top of the box.
6. Ship the XD-2, freight prepaid to the authorized
service center. (The address will be given to you
by Technical Support.) We suggest insurance for
all forms of cartage.
User's
73
Guide