Troubleshooting; Troubleshooting Table - AT&T MERLIN 1030 Installation Manual

Troubleshooting

Refer to the following table if you have trouble with your MERLIN system. Identify the symptom in the "Trouble" column of the table, and perform the recom-
mended steps to isolate and correct the problem. If you are unable to identify a particular problem, perform the General Test on page 34 before calling your equip-
ment supplier for help. Once you have programmed and administered your system, you may obtain the Service and Maintenance Manual: Models 1030 and 3070
for additional information on how to troubleshoot your system.

TROUBLESHOOTING TABLE

Trouble Possible Cause
You have difficulty Incorrect Touch-
Tone/Rotary settings
placing intercom
and/or outside calls for one or more out-
from one or more side lines.
voice terminals.
When you lift the Faulty MERLIN
handset on one or system components
more voice ter-
minals, the green
light goes on next to
the red light, but
there is no dial tone.
Faulty telephone
company wiring
Faulty network inter-
face line adapter
30
Do This
Refer to the administration
manual to learn how to deter-
mine the Touch-Tone/Rotary
settings for your outside lines.
1. Try to place both outside and
intercom calls from several
voice terminals.
2.At the control unit location,
unplug the line cords from the
network interface, and in their
place, plug in a basic
telephone. Do not use a
MERLIN system voice
terminal.
Try to place an outside call
from each network interface
jack.
3.Replace the network interface
line adapter with another one.
Plug the basic telephone into
each of the jacks, and try to
place an outside call.
If
one or more lines are set for
Touch-Tone and you have rotary
(pulse) telephone service
one or more lines are set for
Rotary and you have Touch-Tone
telephone service
the lines are set for the ap-
propriate telephone service
the trouble appears only on in-
tercom calls or the trouble ap-
pears on only one voice terminal
the trouble appears only on out-
side calls
the trouble appears on the basic
telephone, and the interface
uses a line adapter
the trouble appears on the basic
telephone, and the interface
does not have a line adapter
the trouble still appears on the
basic telephone
the trouble does not appear on
the basic telephone
the trouble persists
Then
set the line(s) for rotary (pulse)
signals.
set the line(s) for Touch-Tone
service.
look for a more specific description
of the problem in the "Trouble" col-
umn. If you don't find it, see the
General Test on page 34.
the trouble is caused by a compo-
nent in your system. Refer to
"There is trouble with voice ter-
minal lights, speaker, or ringing."
go to step 2.
go to step 3.
your outside telephone lines are
faulty. Report the trouble to your
local telephone company
representative.
your outside telephone lines are
faulty. Report the trouble to your
local telephone company
representative.
the old line adapter is faulty.
Replace it with a new line adapter.
go to step 4.