Chapter 3: Testing And Troubleshooting; Testing; Testing Supervised Transfer Routes - AT&T MERLIN Attendant for MERLIN LEGEND Installer's Manual

Testing and Troubleshooting

Testing

Once you have installed and programmed the MERLIN Attendant, perform the
tests that follow.

Testing Supervised Transfer Routes

Perform the following steps if the customer has programmed any supervised
transfer routes:
1.
Dial the MERLIN Attendant extension.
Dial the first supervised transfer route number.
2.
Verify that the primary extension from the Route Plan (Planning Form E)
3.
rings. Do not pickup the call.
4. Make sure the call is forwarded to the secondary extension, if
programmed. If not, make sure the call is forwarded to the receptionist.
Repeat this procedure except this time take the phone at the secondary
5.
extension off-hook.
Make sure the Transfer Fail announcement plays.
6.
7. Repeat this procedure for each supervised transfer route.
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Testing