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Trouble Shooting
•
Check if other computers work with the same URL. If they do, ensure that your
computer's IP settings are correct (IP address, Subnet Mask, Default gateway and DNS).
•
Make sure you have used an IP range that is not in use by any service provider
(192.168.X.X or 10.X.X.X) If the other computers can not connect as well, make sure you
have properly connected the Symantec Firewall/VPN as shown in Installation.
•
If the Symantec Firewall/VPN is configured correctly, check your Internet connection
(xDSL/Cable modem etc) directly with your computer to ensure that it is working
correctly.
Problem 3: Some applications do not run properly when using the
Firewall/VPN.
Solution: Use the Special Applications screen to allow the use of special Internet applications.
•
The Symantec Firewall/VPN processes the data passing through it, so it is not transparent.
The application may require the release of TCP and UDP ports that would otherwise not
function correctly. Please refer to the software manufacturer's web site for information
about using their application with firewalls.
•
If you still have a problem you can use the Exposed Host function. This should work with
almost every application, but: It is a security risk, since the firewall is disabled for the
exposed PC. Only one (1) PC can use this feature. When the Exposed Host feature is being
used, the Special Applications and Virtual Server features should be disabled.
Problem 4: PPPoE will not authenticate.
Solution: PPPoE needs to be setup properly or you may need to upgrade your firmware. Below are
some known issues.
•
Please remember to click Save after entering all your options in the PPPoE setup screen.
•
User name and Password need to be exactly as your provider requires (Upper Case Lower
Case). Service name suffix may be needed to connect. Check with your provider to make
sure that you are using the correct username and password along with any suffixes that
may be required.
•
You can try using your user name plus the "@" sign: The domain.extension of your service
provider. Example: John@sympatico.ca If your provider is supporting services, the Get
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