HP EX470 - MediaSmart Server - 512 MB RAM Installation And Troubleshooting Manual page 70

Table 14: Common Troubleshooting tips for Media Streaming
Question/Issue
Why my files do not
show up on DMA?
68 Chapter 5
Probable Cause
If your DMA does not
display WMC from the HP
MediaSmart Server, or none
of your files are found by the
DMA.
If some of your files
•
(e.g., files newly copied
to the server) are not
found by the DMA.
Answer/Resolution
Verify
Check that WMC is enabled (use the above steps to get to the
1
Media Sharing settings, and verify that at least one of the shared
folders is On)
Check that the HP MediaSmart Server and DMA are both
2
connected to the same home network (a router or firewall between
them could interfere with the discovery and content sharing
protocols)
Restart the DMA
3
Restart the HP Media Smart server
4
Verify
Check that the files were copied to the correct location. Only the
1
Music, Photos and Videos shared folders may be enabled for
media sharing. Note that if one of these folders is enabled for
media sharing; then all folders below that are also enabled for
media sharing.
Re-enable the shared folder for media sharing
2
Go to the Media Sharing Settings panel (see the instructions above for
•
how to get here)
Turn sharing Off for the shared folder with the missing files and select
•
Apply
Turn sharing back On for the shared folder and select Apply
•
Restart the DMA
3
Restart the HP MediaSmart Server