HP EX470 - MediaSmart Server - 512 MB RAM Installation And Troubleshooting Manual page 57

Table 6: Common Troubleshooting tips for Webshare
Question/Issue
Visitor has created an
album (or albums) and
wants to delete the
album but cannot.
Visitor has changed their
password in Webshare
to nothing (using
"Change Password"
link). Now they can't log
into Webshare. They are
getting a message about
their password being
incorrect.
Webshare Visitor or
Administrator is selecting
URL from address field in
web browser and after
login the page that
opens cannot be closed
without closing the entire
application.
Webshare user is unable
to log out of Webshare.
Trouble uploading large
files to webshare.
Probable Cause
Visitors do not have delete
album rights.
The Webshare admin has
edited the Visitor's
password.
Browser remembers
previous credentials.
No logout option, Browser
remembers credentials.
May keep timing out.
Answer/Resolution
Visitor should delete the photos from the file. The Webshare
administrator has permissions to delete photo albums.
There is an option on the Webshare login page to obtain a new
password.
Type IP into browser address field, (e.g. www.192.168.1.103) and save
the login page as a Favorite.
There is no logout screen for Webshare. Closing the browser will log
out the user if credentials not saved.
Give directions for configuring FTP functionality of imbedded 2003
Server.
Troubleshooting 55