HP TouchSmart Elite 7320 Maintenance & Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Desktop
  5. TouchSmart Elite 7320
  6. Maintenance & service manual

HP TouchSmart Elite 7320 Maintenance & Service Manual

All-in-one business pc
Hide thumbs Also See for TouchSmart Elite 7320:
Table of Contents

Advertisement

Quick Links

Download this manual See also: User Manual
Maintenance & Service Guide
HP TouchSmart Elite 7320 All-in-One Business
PC

Advertisement

Table of Contents
loading

Related Manuals for HP TouchSmart Elite 7320

Summary of Contents for HP TouchSmart Elite 7320

  • Page 1 Maintenance & Service Guide HP TouchSmart Elite 7320 All-in-One Business...
  • Page 2 Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product Features ............................1 Overview .............................. 1 Front Components ..........................3 Side Components ..........................4 Rear Components ..........................5 2 Installing and Customizing the Software ...................... 6 Installing the Operating System ......................6 Downloading Microsoft Windows Updates ................... 6 Installing or Upgrading Device Drivers (Windows systems) ..............
  • Page 6 Generating Static ....................... 20 Preventing Electrostatic Damage to Equipment ..............21 Personal Grounding Methods and Equipment ..............21 Grounding the Work Area ....................22 Recommended Materials and Equipment ................22 Operating Guidelines .......................... 23 Routine Care ............................23 General Cleaning Safety Precautions ................23 Cleaning the Computer Case ....................
  • Page 7 WLAN Module ............................ 62 TV Tuner Module ..........................64 Heat sinks (Thermal Modules) ......................66 Processor ............................68 Graphics Card ............................ 70 Fan ..............................72 VESA Cover with Kensington Lock Bracket ..................74 Optical and Hard Drive Cables and Connector .................. 76 Coaxal Cable Connector ........................
  • Page 8 Appendix C Connector Pin Assignments ....................142 Ethernet BNC ........................... 142 USB ..............................142 Microphone ............................142 Headphone ............................143 Line-in Audio ............................ 143 Line-out Audio ..........................143 Appendix D Power Cord Set Requirements ....................144 General Requirements ........................144 Japanese Power Cord Requirements ....................

  • Page 9: Product Features

    Overview Figure 1-1 HP TouchSmart Elite 7320 All-in-One Business PC The HP TouchSmart Elite 7320 All-In One Business PC offers the following features: ● All-in-One form factor with 21.5” diagonal touch-enabled widescreen LED anti-glare display with full HD, adjustable tilt stand, HD low-light webcam and stereo speakers ●...
  • Page 10 250GB to 2TB SATA 3.0Gb/s (7200 rpm) ◦ 1.5TB to 2TB SATA 3.0Gb/s (5400 rpm) ● HP Slim Tray-load DVD Writer, HP Slim Tray-load Blu-ray Combo Writer ● Mini PCIe x1 slot ● (4) rear USB 2.0; (2) side USB 3.0; Stereo audio headphone jack; Stereo audio line out; Coaxial cables for tuner;...

  • Page 11: Front Components

    Table 1-1 Front Components Component Component Dual microphone array Stereo speakers Fixed 2-MP HD low-light webcam Adjustable tilt stand Webcam LED indicator HP Wireless Keyboard 21.5-inch touch-enabled diagonal widescreen LED HP Wireless Mouse anti-glare display with full HD Front Components...

  • Page 12: Side Components

    Side Components Figure 1-3 Side Components Table 1-2 Side Components Component Component Optical Disk Drive 2 USB 2.0 ports Hard Disk Drive LED Indicator MIC Port Media Card Reader LED Indicator Headphone Port 6-in-1 Media Card Reader Chapter 1 Product Features...

  • Page 13: Rear Components

    Rear Components Figure 1-4 Rear Components Table 1-3 Rear Components Component Component IR Emitter (Blaster) output RJ-45/Ethernet 4 USB 2.0 ports Power connector Line out TV coax in Rear Components...

  • Page 14: Installing And Customizing The Software

    If the computer was shipped with Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the screen.

  • Page 15: Installing Or Upgrading Device Drivers (Windows Systems)

    Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your Protecting the Software To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive.

  • Page 16: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.

  • Page 17: Using Computer Setup (F10) Utilities

    ● Solve system configuration errors detected but not automatically fixed during the Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on a USB flash drive and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive).

  • Page 18: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-1 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2/L3) ●...

  • Page 19: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware version, serial number.
  • Page 20 Table 3-2 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.

  • Page 21: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 22 Table 3-3 Computer Setup—Security (continued) System IDs Allows you to view: ● Product Name ● Serial number ● Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.) ●...
  • Page 23 Table 3-3 Computer Setup—Security (continued) Embedded Security Device (some models) (enable/disable) - Permits activation and deactivation of the Embedded Security Device. Changing this setting requires turning the computer off and then back on. NOTE: To configure the Embedded Security Device, a Setup password must be set. ●...

  • Page 24: Computer Setup-Power

    Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Power Option Description Hardware Power SATA Power Management – Enables or disables SATA bus and/or device power management. Management Default is enabled. S5 Maximum Power Savings –...

  • Page 25: Computer Setup-Advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Advanced Option Heading Power-On Options Allows you to set: ● POST messages (enable/disable). Default is disabled. ● After Power Loss (off/on/previous state). Default is Power off. Setting this option to: ◦...

  • Page 26: Serial Ata (Sata) Drive Guidelines And Features

    3.0 Gb/s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives.

  • Page 27: Smart Ata Drives

    SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.

  • Page 28: Routine Care And Disassembly Preparation

    Routine Care and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 29: Preventing Electrostatic Damage To Equipment

    Removing DIPs* from vinyl tray 2,000 V 4,000 V 11,500 V Removing DIPs* from Styrofoam 3,500 V 5,000 V 14,500 V Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V *These are then multi-packaged inside plastic tubes, trays, or Styrofoam.

  • Page 30: Grounding The Work Area

    Grounding the Work Area To prevent static damage at the work area, use the following precautions: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ●...

  • Page 31: Operating Guidelines

    Operating Guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow.

  • Page 32: Cleaning The Keyboard

    To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water.

  • Page 33: Cleaning The Mouse

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 34: Hard Drives

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Chapter 5 Routine Care and Disassembly Preparation...

  • Page 35: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Item Description Spare part number Front bezel 671590-001 Rear cover 671589-001 System board 671547-001 Stand 671591-001 Display panels (21.5-inch, touch screen, include bezel; not illustrated) non-ZBD, CMI 671571-001 ZBD, Samsung 671573-001 non-ZBD, AUO 671574-001 671575-001 ZBD, AUO 671577-001...

  • Page 36: Boards, Memory, Processors

    652279-001 802.11b/g/n (1x1) WLAN module 634906-001 TV tuners HP Digital TV Tuner Mini PCIe Card (includes TV tuner and hardware kit; non-BFR) 613990-001 HP Digital TV Tuner Mini PCIe Card (includes TV tuner and hardware kit; BFR) 621425-001 HP TV Tuner SW DVB-T Mini Card (for use in EMEA)

  • Page 37: Mass Storage Devices

    Spare part number Optical drives HP SuperMulti DVD Writer Drive, 8x, LightScribe (includes bezel) 671555-001 HP SuperMulti DVD Writer Drive, 8x, LightScribe (does not include bezel) 619238-001 HP SuperMulti DVD Writer Drive, 8x, non-LightScribe (does not include bezel) 657959-001 HP Slim Slot Blu-ray Combo Drive, 4x (does not include bezel)

  • Page 38: Cables

    Item Description Spare part number 1.5-TB, 7200-rpm 613209-001 1.5-TB, 5400-rpm 652272-001 1-TB 621418-001 750-GB 632938-001 500-GB 621421-001 320-GB 621420-001 250-GB 621419-001 Cables Item Description Spare part number Display panel cable 671578-001 Samsung 671580-001 671581-001 Webcam cable 671586-001 Touch controller, USB 671600-001 Chapter 6 Illustrated parts catalog...

  • Page 39: Misc Parts

    Item Description Spare part number Converter 671599-001 LVDS 671598-001 Power button/LED 671597-001 Hard drive 671595-001 Optical drive 671596-001 IR blaster cable (not illustrated) 671594-001 TV tuner connector, RF, NTSC, 40mm (not illustrated) 671593-001 TV tuner connector, RF, PAL, 40mm (not illustrated) 671601-001 Antenna for use with 2x2 WLAN module (not illustrated) 671559-001...

  • Page 40: Keyboards (Not Illustrated)

    Item Description Spare part number Thermal pads (attach to middle frame under system board; not illustrated) Thermal pad for use with the thermal module and processor 671549-001 Thermal pad for use with VCORE 671550-001 Thermal pad for use with VAXG 671551-001 Thermal pad for use with PCH/SB 671552-001...

  • Page 41: Sequential Part Number Listing

    Sequential part number listing Spare part Description number 537923-071 Keyboard, USB, red, for use in Spain 537924-001 Keyboard, USB for use in the United States 537924-031 Keyboard, USB for use in the United Kingdom 537924-041 Keyboard, USB for use in Germany 537924-051 Keyboard, USB for use in France 537924-061...
  • Page 42 Hard drive, 2-TB, 7200-rpm 613766-001 Power supply, 180W, external 613990-001 HP Digital TV Tuner Mini PCIe Card (includes TV tuner and hardware kit; non-BFR) 616608-001 Hard drive, 2-TB, 5400-rpm 619238-001 HP SuperMulti DVD Writer Drive, 8x, LightScribe (does not include bezel)
  • Page 43 Spare part Description number 655571-061 Keyboard, jade for use in Italy 655571-071 Keyboard, jade for use in Spain 655571-081 Keyboard, jade for use in Denmark 655571-091 Keyboard, jade for use in Norway 655571-101 Keyboard, jade for use in Sweden 655571-111 Keyboard, jade for use in Switzerland 655571-121 Keyboard, jade for use in French Canada...
  • Page 44 Intel Pentium Dual-Core processor, G840 (2.8-GHz, 3-MB L3 cache 655973-001 Intel Pentium Dual-Core processor, G850 (2.9-GHz, 3-MB L3 cache) 657959-001 HP SuperMulti DVD Writer Drive, 8x, non-LightScribe (does not include bezel) 663357-001 Hard drive rubber grommet 665719-001 Keyboard, wireless for use in the United States...
  • Page 45 Spare part Description number 665719-061 Keyboard, wireless for use in Italy 665719-071 Keyboard, wireless for use in Spain 665719-081 Keyboard, wireless for use in Denmark 665719-091 Keyboard, wireless for use in Norway 665719-101 Keyboard, wireless for use in Sweden 665719-111 Keyboard, wireless for use in Switzerland 665719-121 Keyboard, wireless for use in French Canada...
  • Page 46 NVIDIA GeForce GT 5xx 1GB DDR3 MXM 3.0A (includes bracket; not available in the Americas region) 671565-001 NVIDIA GeForce GT 5xx 2GB DDR3 MXM 3.0A (includes bracket; not available in the Americas region) 671566-001 HP TV Tuner SW DVB-T Mini Card (for use in EMEA) 671569-001 Converter 671570-001...
  • Page 47 Spare part Description number 671594-001 IR blaster cable 671595-001 Hard drive cable 671596-001 Optical drive cable 671597-001 Power button/LED cable 671598-001 LVDS cable 671599-001 Converter cable 671600-001 Touch controller cable 671601-001 TV tuner, RF, PAL, 40mm Sequential part number listing...

  • Page 48: Removal And Replacement Procedures All-In One (Aio) Chassis

    Disconnect all other attached cables from the back of the computer. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage.

  • Page 49: Rear Cover

    Rear Cover Description Spare part number Rear cover 671589-001 Remove the one main rear cover to access internal components To remove the rear cover: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 40). Open the VESA cover (1), and then loosen the 2 captive Phillips screws (2) that secure the cover to the computer.

  • Page 50: Stand

    Stand Description Spare part number Stand 671591-001 The stand is secured with 8 screws. To remove the stand: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 40). Remove the rear cover (see Rear Cover on page 41).

  • Page 51: Memory Cover

    Memory Cover To remove the memory cover: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 40). Remove the rear cover (see Rear Cover on page 41). LIft the memory cover straight up and off the computer. Figure 7-3 Removing the memory cover Remove the memory cover to gain access to the following:...
  • Page 52 (3): CMOS header/jumper Figure 7-4 Memory cover components A jumper settings table is printed on the sheet metal to the left of the memory cover. Table 7-1 Jumper settings Clear CMOS Normal Clear Password Normal The following table shows pin number locations for the header. Table 7-2 Pin numbers To replace the memory cover, reverse the removal procedures.

  • Page 53: Memory

    Memory Description Spare part number 4 GB 646801-001 593234-001 2 GB 646800-001 593233-001 1 GB 646808-001 You must remove the memory cover to access the memory modules. The computer has two memory slots. The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) small outline dual inline memory modules (SODIMMs).
  • Page 54 Remove the memory cover (see Memory Cover on page 43). To remove a memory module, press outward on the two latches on each side of the SODIMM (1), allow the module to lift up to about a 45-degree angle, and then pull the SODIMM out of the socket (2).

  • Page 55: Optical Drive

    Description Spare part number HP SuperMulti DVD Writer Drive, 8x, LightScribe (includes bezel) 671555-001 HP SuperMulti DVD Writer Drive, 8x, LightScribe (does not include bezel) 619238-001 HP SuperMulti DVD Writer Drive, 8x, non-LightScribe (does not include bezel) 657959-001 HP Slim Slot Blu-ray Combo Drive, 4x (does not include bezel)
  • Page 56 Insert a screwdriver into the slot next to the drive bracket (2) and push the drive out of the bay, and then slide the drive out of the computer (3). Figure 7-7 Removing the optical drive If you need to remove the drive bracket from the drive, remove the two Torx screws (1) that secure the bracket to the drive, and then remove the bracket from the drive (2).

  • Page 57: Hard Drive

    Hard Drive Description Spare part number 2-TB, 7200-rpm 613210-001 2-TB, 5400-rpm 616608-001 1.5-TB, 7200-rpm 613209-001 1.5-TB, 5400-rpm 652272-001 1-TB 621418-001 750-GB 632938-001 500-GB 621421-001 320-GB 621420-001 250-GB 621419-001 The hard drive is located on the left side of the computer (viewed from behind). The drive is secured with one captive screw and is housed in a removable cage.
  • Page 58 Grasp the handle on top of the hard drive cage and slide the cage toward the outer edge of the computer (2), then lift the cage out of the computer (3). Figure 7-10 Removing the hard drive cage Remove the four Phillips mounting screws (1) that secure the drive to the cage. Do not remove the blue rubber grommets behind each screw.
  • Page 59 Slide the hard drive out of the cage (2). Figure 7-11 Removing the hard drive from the cage NOTE: Be sure to correctly install the rubber grommets in the HDD cage. Incorrect installation can result in hard drive installation problems. To replace the hard drive, reverse the removal procedures.

  • Page 60: Converter Board

    Converter Board Description Spare part number Converter board 671569-001 Converter cable 671599-001 The converter board is located on the left side of the computer. It is secured with 2 screws and has 2 connectors. Figure 7-12 converter board location The backlight cable differs depending on the display panel vendor. All display panel use the same converter board.
  • Page 61 Figure 7-13 Converter board jumper settings To remove the converter board: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 40). Remove the rear cover (see Rear Cover on page 41). Disconnect the 2 cables from the board (1). NOTE: Be careful not to damage the cables when disconnecting them from the board.

  • Page 62: Touch Controller Board

    Touch Controller Board Description Spare part number Touch controller board 671600-001 The touch controller board is located on the left side of the computer above the inverter board. It is secured with 1 screw and has 3 connectors. Figure 7-15 Touch controller board location To remove the touch screen board: Prepare the computer for disassembly (see...
  • Page 63 Remove the Torx screw that secures the board to the computer. Figure 7-16 Removing the touch controller board Lift the touch controller board from the computer. To install the touch controller board, reverse the removal procedures. Touch Controller Board...

  • Page 64: Webcam Module

    Webcam Module Description Spare part number Webcam module 671583-001 Webcam lens cover 671585-001 Webcam cable 671586-001 The webcam module is located at the top of the computer. It has one connector and is housed in a bracket. The assembly is secured to the computer with 1 screw. The module is secured to the bracket with 2 screws.
  • Page 65 Remove the Torx screw (1) that secures the module to the computer, and lift the module from the computer as far as the cable allows (2). Figure 7-18 Removing the webcam module assembly Disconnect the cable from the module. Figure 7-19 Disconnecting the webcam cable Remove the two screws (1) that secure the module to the bracket, and then separate the module from the bracket (2).

  • Page 66: Speakers

    Speakers Description Spare part number Speaker, left 671587-001 Speaker, right 671588-001 The speakers are located at the bottom of the computer. Two separate speakers are each secured by two screws. The speakers are connected together by a cable and have one cable that routes to the system board connector.
  • Page 67 Disconnect the speaker cable (2) from the system board. Figure 7-22 Removing the left speaker Remove the speakers from the computer. Reverse this procedure to replace the speakers. Note that the speakers are connected together. Figure 7-23 Removing the left speaker Speakers...

  • Page 68: System Board Cover

    System Board Cover The system board cover protects the system board. It is secured with four screws. Figure 7-24 System board cover location To remove the system board cover: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 40).
  • Page 69 Lift the left side of the cover, and then rotate the cover up and off the computer (2). Figure 7-25 Removing the system board cover To install the system board cover, reverse the removal procedures. System Board Cover...

  • Page 70: Wlan Module

    WLAN Module Description Spare part number 802.11b/g/n (2x2) WLAN card 654602-001 HP WLAN combo 802.11b/g/n + Bluetooth 2.1 card 652279-001 802.11b/g/n (1x1) WLAN module 634906-001 The WLAN module is secured with 2 screws and has 1 connected antenna. Figure 7-26...
  • Page 71 Remove the 2 Phillips screws (2) that secure the module to the computer. Figure 7-27 Removing the WLAN module antenna and screws Lift the module to a 45-degree angle (1), and then pull it away to remove it from the socket (2) Figure 7-28 Removing the WLAN module To install the WLAN module, reverse the removal procedures.

  • Page 72: Tv Tuner Module

    TV Tuner Module Description Spare part number HP Digital TV Tuner Mini PCIe Card (includes TV tuner and hardware kit; non-BFR) 613990-001 HP Digital TV Tuner Mini PCIe Card (includes TV tuner and hardware kit; BFR) 621425-001 HP TV Tuner SW DVB-T Mini Card for use in EMEA 671566-001 The TV tuner module is secured with 2 screws and has 1 connected antenna.
  • Page 73 Remove the 2 Phillips screws (2) that secure the module to the computer. Figure 7-30 Removing the TV tuner module antenna and screws Lift the module to a 45-degree angle (1), and then pull it away to remove it from the socket (2) Figure 7-31 Removing the TV tuner module To install the TV tuner module, reverse the removal procedures.

  • Page 74: Heat Sinks (Thermal Modules)

    Heat sinks (Thermal Modules) The computer has a heat sink for the processor (1) and a heat sink for the discrete graphics card (select models) (2). Each heat sink is secured with 4 captive screws and 1 non-captive screw. You must remove the processor heat sink before you can remove the graphics heat sink.
  • Page 75 Lift the processor heat sink off the computer (3). Figure 7-33 Removing the processor heat sink If you need to remove the graphics heat sink, loosen the 4 captive Torx screws (1) that secure the heat sink to the computer. Remove the 1 non-captive Torx screw (2) that secures the heat sink to the computer.

  • Page 76: Processor

    Processor Description Spare part number Intel Core i7 processors 2600S (2.7 GHz, 8-MB L3 cache; not for Brazil) 638419-001 Intel Core i5 processors 2500S (2.7 GHz, 6-MB L3 cache) 638420-001 2400S (3.1-GHz, 6-MB L3 cache) 640953-001 Intel Core i3 processors 2120 (3.3 GHz, 3-MB L3 cache) 638412-001 2105 (3.1 GHz, 3-MB L3 cache)
  • Page 77 Rotate the locking lever to its full open position (1), raise and rotate the microprocessor retainer to its full open position (2), and then carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage.

  • Page 78: Graphics Card

    After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found on the Web at: http:\\h18000.www1.hp.com/support/files. Graphics Card NOTE: The Americas region offers only integrated graphics;...
  • Page 79 Remove the 2 Phillips screws that secure the card to the system board. Figure 7-37 Removing the graphics card Lift the module to a 45-degree angle (1) , and then pull it away to remove it from the socket (2). Figure 7-38 Removing the graphics card To install the graphics card, reverse the removal procedures.

  • Page 80: Fan

    Description Spare part number 671582-001 The fan is located in the middle of the computer. It is secured with 3 screws. Figure 7-39 Fan location To remove the fan: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 40).
  • Page 81 Lift the fan from the computer (3). Figure 7-40 Removing the fan To install the fan, reverse the removal procedures.

  • Page 82: Vesa Cover With Kensington Lock Bracket

    VESA Cover with Kensington Lock Bracket The square, metal VESA cover is located in the middle, bottom of the computer. It is secured with 4 screws. The Kensington Lock bracket is permanently mounted to the VESA cover. Figure 7-41 VESA cover with Kensington Lock bracket location To remove the VESA cover: Prepare the computer for disassembly (see Preparing to Disassemble the Computer...
  • Page 83 Remove the 4 Torx screws (1) that secure the cable cover to the computer. NOTE: The Kensington lock bracket (2) is connected to the VESA cover. You cannot remove the bracket from the cover. You must replace the entire VESA cover to replace the Kensington Lock bracket.

  • Page 84: Optical And Hard Drive Cables And Connector

    Optical and Hard Drive Cables and Connector Description Spare part number Optical drive connector cable 671596-001 Hard drive connector cable 671595-001 Both the optical drive connector and the hard drive connector are secured with two screws and have two cables that connect to the system board. the cables are located under the square cover. To remove the drive connectors: Prepare the computer for disassembly (see Preparing to Disassemble the Computer...
  • Page 85 Remove the connector from the computer. Figure 7-44 Removing the optical drive connector and hard drive connectors To install the optical drive connector or the hard drive connector, reverse the removal procedures. Optical and Hard Drive Cables and Connector...

  • Page 86: Coaxal Cable Connector

    Coaxal Cable Connector Description Spare part number TV tuner cable connector, RF, NTSC, 40mm 671593-001 TV tuner cable connector, RF, PAL, 40mm 671601-001 The cable connector is secured with 2 screws. It is located near the bottom of the system board, just above the speakers.
  • Page 87 Remove the 2 Torx screws that secure the connector to the computer, and then lift the connector off the computer. Figure 7-46 Removing the cable connector To install the cable connector, reverse the removal procedures. Coaxal Cable Connector...

  • Page 88: System Board

    System Board Description Spare part number System board 671547-001 The system board is secured with nine screws. Figure 7-47 System board location To remove the system board: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 40).
  • Page 89 Remove the 9 Torx screws (circled in image) that secure the system board to the computer. Figure 7-48 Removing the system board Lift the system board straight up and out of the computer. System Board...
  • Page 90 Use the following image to determine the locations for required thermal pads under the system board. Figure 7-49 Thermal pad locations To install the system board, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 91: Display Cable

    Display Cable Description Spare part number Display cable (LVDS) 671598-001 The display cable is located near the top of the system board. You can select from two different methods to remove the display cable: ● Detach the middle frame screws, lift the middle frame, and reach under to disconnect the cable. For more information about removing the middle frame, see Front Bezel and Display Panel on page...
  • Page 92 Put the cable from the connector (2) to remove it. Figure 7-51 Removing the display cable To install the display cable, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 93: Front Bezel And Display Panel

    This procedure demonstrates removing the front bezel and display panel while keeping as much of the computer assembled as possible. NOTE: You must calibrate the display panel after replacement. For calibration procedures, see http://thesml.hp.com/results.htm?SID=5146296&MEID=DA800C0B-C65E-454F- A8B4-17895E54764A. To remove the front bezel: Prepare the computer for disassembly (see...
  • Page 94 Remove the power switch assembly by removing the screw and setting it aside. Figure 7-53 Removing the power switch assembly Remove the 16 Torx screws that secure the bezel to the computer, as follows: ● Left: 2 screws Figure 7-54 Removing the middle frame screws –...
  • Page 95 ● Right: 2 screws Figure 7-55 Removing the middle frame screws – right ● Top: 4 screws Figure 7-56 Removing the middle frame screws – top Front Bezel and Display Panel...
  • Page 96 ● Bottom: 8 screws Figure 7-57 Removing the middle frame screws – bottom Disengage the tabs that secure the bezel to the computer, as follows. ● Left: 2 tabs ● Right: 2 tabs Figure 7-58 Middle frame tabs As far as the display cable allows, separate the computer assembly from the display/bezel assembly.
  • Page 97 Disconnect the display cable from the display panel by pressing in to the side tabs and pulling the cable from the connector. Figure 7-59 Disconnecting the display cable from the display panel Remove the four Torx screws (1) that secure the display panel to the front bezel. Disengage the tabs (2) that secure the display panel to the bezel, as follows.
  • Page 98 Figure 7-62 Display panel bracket location To install the front bezel and display panel, reverse the removal procedures. You must calibrate the display after replacement. For calibration procedures, see http://thesml.hp.com/results.htm?SID=5146296&MEID=DA800C0B-C65E-454F- A8B4-17895E54764A. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 99: Cable Routing

    Cable Routing Use the following image as a reference for proper cable routing. Figure 7-63 Cable routing Cable Routing...

  • Page 100: Appendix A Troubleshooting Without Diagnostics

    Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 93 in this guide.

  • Page 101: Helpful Hints

    To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/...
  • Page 102 button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup.

  • Page 103: Solving General Problems

    Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 104 There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers). Make sure the external speakers are properly connected and powered on and that the speakers' volume control is set correctly.
  • Page 105 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.

  • Page 106: Solving Power Problems

    Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table A-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution Voltage selector switch on rear of computer chassis (some Select the proper AC voltage using the selector switch. models) not switched to correct line voltage (115V or 230V).

  • Page 107: Solving Diskette Problems

    Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table. NOTE: The computer does not support internal diskette drives. Only USB diskette drives are supported. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive.
  • Page 108 Table A-3 Solving Diskette Problems (continued) Diskette drive cannot write to a diskette. Cause Solution Not enough space is left on the diskette. Use another diskette. Delete unneeded files from diskette. Diskette is damaged. Replace the damaged disk. Cannot format diskette. Cause Solution Invalid media reported.
  • Page 109 “Invalid system disk” message is displayed. Cause Solution A diskette that does not contain the system files needed to When drive activity stops, remove the diskette and press the start the computer has been inserted in the drive. Spacebar. The computer should start up. Diskette error has occurred.

  • Page 110: Solving Hard Drive Problems

    Solving Hard Drive Problems Table A-4 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools.
  • Page 111 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from a diskette that is not Remove the diskette from the diskette drive. bootable. The system is trying to start from the hard drive but the hard Insert a bootable diskette into the diskette drive and drive may have been damaged.
  • Page 112 The removable hard drive enclosure is beeping and the green LED is flashing. Cause Solution Fan failure alarm on the removable hard drive enclosure has Shut down the computer and contact HP for a replacement been activated. enclosure. 104 Appendix A Troubleshooting Without Diagnostics...

  • Page 113: Solving Media Card Reader Problems

    Solving Media Card Reader Problems Table A-5 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP or Microsoft Windows Vista. Cause Solution By default, Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format.
  • Page 114 Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. Open My Computer (Windows XP) or Computer (Windows Vista/Windows 7), right-click on the corresponding drive icon, and select Eject. Then pull the card out of the slot. NOTE: Never remove the card when the green LED is flashing...

  • Page 115: Solving Display Problems

    Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table A-6 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on.
  • Page 116 Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
  • Page 117 Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. drivers may not be loaded. Monitor is not capable of displaying requested resolution. Change requested resolution.
  • Page 118 Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad. Reseat the graphics card. Replace the graphics card.

  • Page 119: Solving Audio Problems

    Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table A-7 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
  • Page 120 Table A-7 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds.

  • Page 121: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection, so multiple audio devices may be listed in Device Manager.

  • Page 122: Solving Keyboard And Mouse Problems

    Table A-8 Solving Printer Problems (continued) Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on.
  • Page 123 Table A-10 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. Press the Ctrl keys at the same time (or press Windows logo key) to display the Start menu.

  • Page 124: Solving Hardware Installation Problems

    Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware.

  • Page 125: Solving Network Problems

    NOTE: DIMM1 or XMM1 must always be installed. Replace third-party memory with HP memory. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.)
  • Page 126 Table A-12 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled. Disable the S5 Maximum Power Saving option in Computer Setup. Select Power > Hardware Power Management > S5 Maximum Power Saving. S5 Wake on LAN is disabled.
  • Page 127 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system via Device Manager. Incorrect network driver. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer’s Web site.
  • Page 128 Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are loaded and that the driver match current configuration. parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed.

  • Page 129: Solving Memory Problems

    DIMM module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 130: Solving Processor Problems

    Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in the following table.

  • Page 131: Solving Cd-Rom And Dvd Problems

    Power LED flashes Red eleven times, once every second, followed by a two second pause. Cause Solution The current processor does not support a feature previously Install a TXT capable processor. enabled on this system. Disable TXT in the Computer Setup (F10) utility. Reinstall the original processor.
  • Page 132 CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country.

  • Page 133: Solving Usb Flash Drive Problems

    Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. Try using a slower speed when recording. Verify that you are using the correct media for the drive. Try a different brand of media. Quality varies widely between manufacturers.

  • Page 134: Solving Front Panel Component Problems

    Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Table A-17 Solving Front Panel Component Problems A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 135 Table A-18 Solving Internet Access Problems (continued) Unable to connect to the Internet. Cause Solution Cable/DSL service is not available or has been interrupted Try connecting to the Internet at a later time or contact your due to bad weather. ISP.
  • Page 136 Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows 7 Select Start > Control Panel. Click on Hardware and Sound. Click on Device Manager. Double-click Modems.

  • Page 137: Solving Software Problems

    If you encounter software problems, see the applicable solutions listed in the following table. Table A-19 Solving Software Problems Computer will not continue and no HP logo screen has appeared. Cause Solution POST error has occurred.

  • Page 138: Contacting Customer Support

    Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.

  • Page 139: Appendix B Post Error Messages

    POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.

  • Page 140: Post Numeric Codes And Text Messages

    POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table B-1 Numeric Codes and Text Messages Control panel message...
  • Page 141 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
  • Page 142 Drive Protection System test under Storage > DPS Self-test. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1801-Microcode Patch Error Processor is not supported by ROM BIOS.
  • Page 143 Control panel message Description Recommended action 1805-Ambient Temperature Previously Over This system was placed in a low power Make sure the system meets the HP Limit state to prevent damage due to excessive enclosure guidelines as listed in the environmental temperature.
  • Page 144 Table B-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2202-PMM Deallocation Error during MEBx Memory error during POST execution of the Reboot the computer. cleanup Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM.
  • Page 145 Table B-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2220-USB Key Provisioning file has Provisioning file contained on the USB key Reboot the computer. mismatch version is not a valid version for the current ME If the error persists and system BIOS firmware.
  • Page 146 Table B-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled. turned off. Check connector for bent or missing pins.

  • Page 147: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 148 LEDs continue Reseat DIMMs. until problem is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six Pre-video graphics error. For systems with a graphics card: times, once every second, Reseat the graphics card.
  • Page 149 Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine System powers on but is Unplug the AC power cord from the times, once every second, unable to boot. computer, wait 30 seconds, then plug the followed by a two second power cord back in to the computer.

  • Page 150: Appendix C Connector Pin Assignments

    Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Ethernet BNC Connector and Icon Signal Data Ground Connector and Icon Signal +5 VDC - Data + Data...

  • Page 151: Headphone

    Headphone Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_left 2 (Ring) Power_Right 3 (Shield) Ground Line-in Audio Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Line-out Audio Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_Out_Left...

  • Page 152: Appendix D Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 153: Country-Specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 154: Appendix E Specifications

    Specifications All-in One Models Table E-1 Specifications Desktop Dimensions (with stand) 17.22 in 43.75 cm Height 21.64 in 54.97 cm Width 8.09 in 20.54 cm Depth Approximate Weight 23.35 lbs 10.59 kg 23.92 lbs 10.85 kg Temperature Range 41° to 95°F 5°...

  • Page 155: Index

    Index keyboard cleaning 24 antenna keyboard keys 24 spare part number 31 CD-ROM or DVD problems 123 removing 72 antenna, spare part number 38 cleaning spare part number 31, 38 audible codes 139 computer 23 features audio problems 111 mouse 25 overview 1 safety precautions 23 flash drive problems 125...
  • Page 156 heat sinks processor removing 66 opening the computer 40 removing 68 helpful hints 93 operating guidelines 23 spare part number 34, 36 optical drive processor problems 122 removing 47 Internet access problems 126 spare part number 29, 34, 38 rear components 5 optical drive bezel, spare part rear cover number 32, 38...
  • Page 157 SATA TV tuner connectors on system board removing 64 spare part number 28, 34 data cable pinouts 18 TV tuner connector hard drive characteristics 18 spare part number 31, 38 screws, correct size 25 service considerations 25 USB pin assignments 142 side components 4 software problems 129...

Table of Contents