HP EX470 - MediaSmart Server - 512 MB RAM Installation And Troubleshooting Manual page 56

Table 6: Common Troubleshooting tips for Webshare
Question/Issue
Clicking on photo
Webshare on CC Does
Not Open
Webshare administrator
cannot delete Visitor
account.
Visitor can create a
photo album and add
pictures but the album
doesn't display.
Visitor can create a
photo album and add
pictures but the album
doesn't display the
pictures.
Visitor cannot download
pictures and sees a
message telling them
that they cannot
download pictures.
Visitor cannot add
pictures and sees a
message telling them
that they can't add
pictures.
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Probable Cause
No Default Browser.
Added visitor as User in
WHS Console.
Visitor does not have auto-
approve rights.
Visitor does not have auto-
approve rights.
Visitor does not have
download rights.
Visitor does not have add
rights.
Answer/Resolution
Select a default browser or reboot PC.
Add the visitor in webshare instead on in the Admin Console.
This is expected behavior for a Webshare Visitor who has permission
to add photos. The photos must be approved by a Webshare
administrator before they will display in the photo album.
This is expected behavior for a Webshare Visitor who has permission
to add photos. The photos must be approved by a Webshare
administrator before they will display in the photo album.
Downloading permissions are set by the Webshare administrator.
Permission to add pictures to photo albums are set by the Webshare
administrator.