HP EX470 - MediaSmart Server - 512 MB RAM Installation And Troubleshooting Manual page 66

Table 12: Common Troubleshooting tips for E-Mail
Question/Issue
If you have chosen to use
your own E-mail provider
to send Photo Webshare
announcements and these
E-mail announcements
have not been received by
the people on your lists.
Emailed link not opening. Website Connectivity
E-mail is not received.
64 Chapter 5
Probable Cause Answer/Resolution
Ensure that SMTP
• •
server information is
correct.
Check that you
• •
enabled E-mail
notification for the
group.
Turn on Website Connectivity.
Not On
Wrong E-mail address Verify that the correct E-mail address was entered.
entered.
SMTP: contact your ISP to insure the information you entered is correct.
Check that the persons who have not received the E-mail are in the
correct group.