Fax Error Messages On The Printer Control Panel - Lexmark Pro4000c User Manual

Troubleshooting
M
AKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE
You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter, or
a cable modem) before you can open the fax software and configure the fax settings.

Fax error messages on the printer control panel

Error Message:
Remote Fax Error
Fax Mode Unsupported
Unsupported Compression
Unsupported Resolution
Unrecoverable Fax Error
Fax Modem Error
Phone Line is connected to
the incorrect jack on the
back of the machine.
What it indicates:
The receiving fax machine cannot
receive the fax. The error on the
receiving end could be due to several
factors.
The receiving fax machine does not
support color fax or the scan resolution
of the document that you are sending.
The fax modem of the receiving fax
machine does not support data
compression. Fax modems compress
data to speed up transmission, but the
receiving fax modem needs to have the
same compression code.
The receiving fax machine does not
support the scan resolution of the
document that you are sending.
The fax modem encountered critical
errors.
The fax modem of the printer may be
busy, or the fax modem may have
encountered problems during
transmission.
The telephone cable is connected to
the wrong port on the back of the
printer.
Possible solutions:
• Resend the fax. There may have
been a problem with the quality of
the connection.
•
Decrease the transmission speed of
your fax modem.
•
Register your user information. In
some countries, you cannot send a
fax without registering your fax
name and fax number. Some fax
machines also block faxes without
sender information.
•
Enable Auto Fax Conversion. The
printer automatically converts color
faxes to black and lowers the scan
resolution of the document.
• Lower the fax quality.
• Reformat the document on
Letter‑size paper.
• Lower the transmission speed of the
fax modem, and then resend the
fax.
•
Enable Auto Fax Conversion.
•
Lower the fax quality.
• Enable Auto Fax Conversion.
Turn off the printer, turn it back on, and
then resend the fax.
Turn off the printer, turn it back on, and
then resend the fax.
Connect the phone cable to the
on the back of the printer.
152
port