Basic Printer Problems - Epson AcuLaser CX29NF User Manual

SSF Multi-feed Jam
Problem
Print media multiple feeds occur in the
SSF.

Basic Printer Problems

Some printer problems can be easily resolved. If a problem occurs with your printer, check each of the
following:
❏ The power cord is connected to the printer, and to a properly grounded electrical outlet.
❏ The printer is turned on.
❏ The electrical outlet is not turned off at any switch or breaker.
❏ Other electrical equipment plugged into the outlet is working.
❏ The additional memory module is properly installed.
If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds,
and then turn on the printer. This often fixes the problem.
Action
Ensure that the media type you are using.
If using coated paper, load coated paper one sheet at a time.
If using other type of print media, use print media that is not dump.
Load coated paper one sheet at a time.
If the problem persists, fan the print media.
Use print media that is not dump.
If the problem persists, fan the print media.
Fan the print media.
If the problem persists, wipe the feed roll in the tray where the multifeed occurred
with a cloth moistened with water.
Wipe the feed roll in the tray where the multifeed occurred with a cloth moistened
with water.
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Epson AcuLaser CX29 Series
Troubleshooting
User's Guide
333