Oki CX2731MFP Advance User Manual page 297

Symptom
• The paper
often jams.
• Multiple sheets
are fed at
once.
• The paper is
fed at an
angle.
MC361/MC561/CX2731 MFP Advanced User's Guide
Cause
The MFP is inclined.
The paper is too light or
too heavy.
The paper is moist or has
a static charge.
The paper is wrinkled,
folded or curled.
Something is already
printed on the back side
of the paper.
The edges of the paper
are not kept even.
There is only one sheet of
paper in the tray.
You have added new
paper onto the paper
already loaded in the
tray.
The paper is loaded at an
angle.
Envelopes are not
correctly loaded.
Paper, envelopes or labels
whose weight is between
177 and 220 g/m² is
loaded on the tray 1 and
tray 2.
297
– Issues: Paper Feed Issues
Remedy
Place the MFP on a flat
surface.
Use the appropriate paper
for the MFP.
Use paper stored in
proper temperature and
humidity conditions.
Use appropriate paper for
the MFP.
Fix the reflexed paper.
You cannot use paper that
has been printed on for
tray 1 and tray 2.
Load it on the MP tray.
Fan the paper and even
up the edges.
Load several sheets of
paper.
Remove the already
loaded paper, stack it
onto the new paper, even
up the edges and load the
paper with the old paper
on top.
For tray 1 and tray 2,
adjust the paper width
guide and stopper to the
paper.
For the MP tray, adjust
the paper width guide to
the paper.
Load envelopes correctly.
Load the paper, envelopes
or labels whose weight is
between 177 and 220 g/
m² on the MP tray and
use the face up stacker.