Oki MC560 MFP CX2032 Service & Troubleshooting Manual
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Oki MC560 MFP CX2032 Service & Troubleshooting Manual

Oki MC560 MFP CX2032 Service & Troubleshooting Manual

Printer / adf / scanner
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See also: Configuration Manual , User Manual
MC560 MFP
CX2032 / CX2033 MFP
Service &
Troubleshooting
Guide
Revision 2.0
Disclaimer
Every effort has been made to ensure that the information in this document is complete, accurate, and up to date. The manufacturer assumes no responsibility
for the results of errors beyond its control. While all reasonable efforts have been made to make this document accurate and helpful as possible, we make no
warranty of any kind, expressed or implied, as to the accuracy or completeness of the information contained herein. For the most up-to-date service information
available, visit our website at
www.okidata.com
© Okidata Americas, Inc. 2008

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Summary of Contents for Oki MC560 MFP CX2032

  • Page 1 MC560 MFP CX2032 / CX2033 MFP Service & Troubleshooting Guide Revision 2.0 Disclaimer Every effort has been made to ensure that the information in this document is complete, accurate, and up to date. The manufacturer assumes no responsibility for the results of errors beyond its control. While all reasonable efforts have been made to make this document accurate and helpful as possible, we make no warranty of any kind, expressed or implied, as to the accuracy or completeness of the information contained herein.

  • Page 2: Table Of Contents

    Contents Maintenance Procedures – Printer / ADF / Scanner…..3-6 Exterior Cleaning……………………………………………………………3 Cleaning inside the Printer…………………………………………………..3 Cleaning the LED lens array………………………………………………...4 Cleaning the Pickup Roller…………………………………………………..5 Cleaning the ADF and Scanner……………………………………………. 6 Self Diagnostics…………………………………………….7-30 Operator Alarms…………………………………….. ……………………….7-13 Error Messages………………………………………………………………..13-24 Service Error Codes…………………………………………………………..25-30 System Maintenance/Adjustments……………………….31-47 User Maintenance Menu………….………..…………………………………31-33 Service Maintenance Menu…………..……………………………....33-45...

  • Page 3: Maintenance Procedures - Printer / Adf / Scanner

    Maintenance Procedures – Printer / ADF / Scanner Cleaning the exterior of the printer Be sure to turn off the power to the printer. Clean the interior and exterior with a soft clothe and a vacuum cleaner. Note: Be careful not to touch the image drum terminals, LED lens array, and LED connectors. Cleaning the interior of the printer Be sure to turn off the power to the printer.

  • Page 4: Cleaning The Led Lens Array

    Raise the fuser lock levers and remove the fuser. Use Caution: Fuser will be hot! Clean the interior of the printer with a dry, lint free clothe and a vacuum. Cleaning the LED Heads Be sure to turn off the power to the printer. Open the top cover by pressing the open button and wipe the four LED heads with a soft dry lint free clothe.

  • Page 5: Cleaning The Pickup Roller

    Cleaning the Pickup Rollers Be sure to turn off the power to the printer. Remove the paper cassette and clean the rollers with a damp clothe. Clean the separation pad on the cassette with a damp clothe.

  • Page 6: Cleaning The Adf And Scanner

    Cleaning the Document Glass Be sure to turn off the power to the printer. Open the Automatic Document Feeder and clean the document glass with a damp clothe. Cleaning the ADF Clean the feed roller and separation pad with a damp clothe.

  • Page 7: Self Diagnostics

    Self Diagnostics LCD Message List When the printer detects an irrecoverable error, it displays a service call error in the LCD like the one given below: When a service call error is issued, an error code is displayed in the lower line of the LCD, accompanied by the relevant error information.
  • Page 8 WAIT A MOMENT Error This appears when the NIC initialization is occurred, as the setting was NETWORK INITIAL Varies changed. Printing request is issued to an empty tray. Load paper. (It takes a while until the status disappears after you have closed the tray and the lever lifted.) LOAD %MEDIA_SIZE% Error 491 : Tray1...
  • Page 9 Warning status takes effect at Cover Open/Close. The signature ID of toner cartridge is not proper to the distribution channel, but the group of signature ID is proper (OKI regional mismatch). As probable missing to measure the amount of toner, the printer notifies error status and stop printing.
  • Page 10 The signature ID of toner cartridge can not be recognized GENUINE TONER IS (Unauthorized third party). As probable missing to measure the amount RECOMMENDED of toner, the printer notifies error status and stop printing. %ERRCODE%:NON GENUINE Error 550 : Y %COLOR% TONER Error 551 : M Error 552 : C...
  • Page 11 The life of the image drum (Alarm) REPLACE IMAGE DRUM Error 350 : Y %ERRCODE%:%COLOR% DRUM Error 351 : M LIFE Error 352 : C Error 353 : K Warning status takes effect at Cover Open/Close. The toner empty error is occurred after the image drum reached its life. Error 560 : Y Error 561 : M REPLACE IMAGE DRUM...
  • Page 12 CHECK DATA An error has happened while the printer is receive processing the REC DATA ERROR download data. %DLCODE% <%DLCODE%> 1: File size error 2: Check-sum error 3: Invalid printer model number 4: Invalid module I/F version 5: Invalid FAT version WAIT A MOMENT The printer is writing the download data.

  • Page 13: Error Messages

    POWER OFF/ON Fatal A fatal error occurred. For more information, see "Service Calls List." %ERRCODE%:FATAL_ERROR POWER OFF/ON Fatal Downloading Media Table to PU has failed. %ERRCODE%:DOWNLOAD ERROR (Related to Custom Media Type.) Error Messages...

  • Page 25: Service Error Codes

    Self Diagnostic Service Error Codes Error Message Cause Description Y / N Solution Service call Machine Check Replace TBH PCB. 001:Error Exception Hardware fault (C5900) detected. (Board defective or Shortage of power supply volume) Power off/on CPU Exception Is the error issued again? If RAM DIMM is installed, remove it, 002 ~ 005 Error and turn the power off and on again.
  • Page 26 Service call CU Fan Error Abnormal Is CU Fan connector set properly? Connect properly. 051:Error(C5900) CPU cooling fan on CU board. Is error recovered by replacing Replace fan. fan? Replace TBR PCB. Service call DMA Abort Error Does error reoccur? Power OFF/ON.
  • Page 27 Service call High-voltage power Is cable between PU board and Connect properly. 121:Error supply I/F error. high-voltage power unit connected Check improper connections for HV. properly? Is there no improperly Replace high-voltage power supply. connections? Service call Low-voltage power Is fan in low-voltage power supply Check connections for connector of 122:Error supply fan error.
  • Page 28 Service call Error detected by toner Is toner cartridge set? Set toner cartridge. 160 ~ 163 Error sensor. 160= Y, 161 = M, 162 = Is toner lock lever set? Turn a lock lever of toner to lock C, 163 = K Does error reoccur? Replace toner sensor or assembly.
  • Page 29 Power off/on An error was detected of Reinstall the CU board. Is the error After turn power OFF, check Error codes 203,204, the CU program. message displayed again? connections between CU board and 207, 208, 214, FOC, PU board. Then turn power ON again.
  • Page 30 Service call Error by media clinging Media has clung to the fuser. Power OFF. Replace the fuser unit. 980:Error to the fuser SDRAM ERROR PU board SRAM error Does error reoccur? Turn on the printer again. Replace the PU board (PRF). XXXXXXXXXXXXXXXX A PU download data After PU data (PU firmware,...

  • Page 31: System Maintenance/Adjustments

    System Maintenance/Adjustments User's Maintenance Menu This is a maintenance menu category among the normal menu categories. (Different from the system maintenance menus) The items that can be set under this menu are indicated below. Shaded areas are default setting. Operator Panel Display Category Function Item (Upper Display)
  • Page 32 Indication of consumable part counters This self-diagnosis is practiced to indicate the consumed states of consumable parts. 1. Activate the normal self-diagnostic mode, and press and hold down the [MENU+] key or [MENU-] key, until "CONSUMABLE STATUS" appears in the display section, and then, press the ENTER key. (The MENU+ key increments a test item, and the MENU- key decrements a test item.) 2.

  • Page 33: Service Maintenance Menu

    Indication of printed page counters This self-diagnosis is practiced to indicate the current number of printed pages of the printer. 1. Activate the normal self-diagnostic mode, and press and hold down the [MENU+] key or [MENU-] key, until "PRINTER STATUS" appears in the display section, and then, press the ENTER key. (The MENU+ key increments a test item, and the MENU- key decrements a test item.) 2.
  • Page 34 Indication Set Value Function FACTORY MODE For setting the Factory Work mode (Fuse-cut disabled mode). FACTORY MODE SHIPPING MODE For canceling the Factory Work mode and enabling the fuse-cut function. BELT UNIT ****** For checking the FUSE status of the transfer belt unit. FUSE INTACT Note: ****** is FUSE UNIT ******...
  • Page 35 *Shaded areas are default settings Operation of set value Indication Set Value Function TONER ENABLE Detects. For enabling/disabling toner sensor operation. SENSOR DISABLE Does not detect. BELT UNIT ENABLE Checks For enabling/disabling checking operation for CHECK mounted belt Unit DISABLE Does not check.
  • Page 36 Switch scan test This self-diagnosis is practiced to check the inlet sensors and switches. 1. Activate the self-diagnostic mode (Level 1), press and hold down the MENU+ or MENU- key, until "SWITCH SCAN" appears in the upper line of the display section, and then, press the ENTER key. (The MENU+ key increments a test item, and the MENU- key decrements a test item.) 2.
  • Page 37 Motor clutch test This self-diagnosis is practiced to test motors and clutches. 1. Activate the self-diagnostic mode (Level 1), press and hold down the MENU+ or MENU key, until "MOTOR & CLUTCH TEST" appears in the upper line of the display section, and then, press the ENTER key.(The MENU+ key increments a test item, and the MENU- key decrements a test item.) 2.
  • Page 38 normal printing drive. (Clutches that cannot be driven individually due to their structural reason are driven along with their motors.) * "ID UP/DOWN" continues being driven, until the "CANCEL" key is depressed. The motor keeps rotating if holding down the [ENTER] key for two seconds when determining the choice of the motor.

  • Page 39: Test Print

    Test print This self-diagnosis is practiced to print test patterns built in PU. Other test patterns are stored in the controller. This print should not be used to check the print quality. To diagnose abnormal images, follow Section 7. 1. Activate the self-diagnostic mode (Level 1), press and hold down the MENU+ or MENU key, until "TEST PRINT"...
  • Page 40 COLOR setup - Pressing the ENTER key after selecting ON causes the data indicated below to appear on the panel. Print setup for each color - Pressing the MENU+ key or MENU- key activates shifting. Pressing the ONLINE key or CANCEL key switches between ON and OFF.
  • Page 42 • When print is executed, the following message is displayed: P: Number of test-print pages (Unit: sheets) W: Print wait time (Unit: seconds) • Pressing the MENU+ key switches over the indication. U: *** = Measured value of upper heater temperature [Unit: ˚C] [###] = Target temperature for print execution [Unit: ˚C] L: *** = Measured value of lower thermistor [Unit: ˚C] [###] = AD value of lower thermistor reading [Unit: HEX] T: Measured value of environmental temperature [Unit: ˚C] H: Measured value of environmental humidity [Unit: %]...
  • Page 43 ETMP: Hopping motor constant-speed correction parameter (Environmental temperature)[Unit: DEC] UTMP: Fuser motor constant-speed correction parameter (Target fuser temperature) [Unit:DEC] REG: Hopping motor constant-speed timer value (I/O set value)[Unit: HEX] EXT: Fuser motor constant-speed timer value (I/O set value)[Unit: HEX] • Pressing the MENU+ key switches over the indication. KID, YID, MID and CID denote the constant-speed timer values of the respective ID motors (I/O set values) [Unit: HEX].
  • Page 44 Color registration adjustment test This self-diagnosis is practiced to conduct testing on the color registration function of the printer and to locate the cause of color drift. Restore the normal operation of the printer by following the troubleshooting procedure if any error is issued during the color registration test.
  • Page 45 Print density adjustment test This self-diagnosis is practiced to conduct testing on the Print density adjustment function of the printer and to view the execution result. This test is executed also to judge whether the Print density adjustment mechanism is normal or abnormal.
  • Page 46 Fax User Settings (For further Information see CX2032 User’s Guide page 38) ITEM DESCRIPTION OR CHOICE Phone Book Edit speed dial! Edit group dial! Delete speed dial! Delete group dial! Delete All! Append phone #: OFF/On REPORTS: Activity Report Transmission Select to print activity report.

  • Page 47: Fax Maintenance (Service Mode Menu)

    Fax Maintenance Menu (Service Mode) To access the fax maintenance (Service Mode) menu depress the #2 key while powering on the machine. The following screen will appear: Service Mode Fax Service Bit: ON This will allow Service Mode access in the regular user printer menu. To de-activate the service mode access cycle the power off / on.

  • Page 48: Troubleshooting

    Troubleshooting Basic Troubleshooting Procedure...

  • Page 52: Paper Feed Troubleshooting

    Paper Feed Troubleshooting...

  • Page 73: Service Error Code/Hardware Troubleshooting

    Service Error Code/Hardware Troubleshooting...

  • Page 81: Image Quality Troubleshooting

    Image Quality Troubleshooting...

  • Page 88: Network Troubleshooting

    Network Troubleshooting...

  • Page 90: Fax Troubleshooting

    Basic Fax Troubleshooting For more detailed information of machine Fax settings refer to “Setting the Fax Facility” in the CX2032 MFP user’s guide pages 58 to 65. The MFP will not dial a telephone number Check the power cable and wall outlet. Make sure that the telephone line (not external telephone or handset) is connected to the LINE socket on the back of the machine.
  • Page 91 Local MFP will not answer the telephone or receive faxes First check to see that the power cord is connected properly. Also check the reception mode setting of the machine. This MFP will not receive faxes automatically if the manual receive mode is enabled (See “Manual receive”...

This manual is also suitable for:

Mc560 mfpcx2033Mc560Cx2032Cx2033

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