A Troubleshooting - Novell DATA SYNCHRONIZER - ADMINISTRATION GUIDE 07-2010 Administration Manual

Troubleshooting
A
"Synchronizer Web Admin cannot communicate with the LDAP server" on page 49
Synchronizer Web Admin cannot communicate with the LDAP server
Explanation: In order for Synchronizer Web Admin to list users to add to connectors, it must
be able to communicate with your LDAP server. If Synchronizer Web Admin
cannot list users, it indicates that it cannot communicate with your LDAP
server.
Possible Cause: A firewall is blocking communication between the Web Admin service and the
LDAP server.
Action: Make sure that communication through the firewall is allowed on port 636 for
a secure LDAP connection or port 389 for a non-secure LDAP connection.
Possible Cause: The LDAP server is not functioning correctly.
Action: Reboot the LDAP server.
A
Troubleshooting 49