Related Manuals for Novell SUPPORT ADVISOR - 04-2010
Summary of Contents for Novell SUPPORT ADVISOR - 04-2010
- Page 1 AUTHORIZED DOCUMENTATION User Guide Novell ® Support Advisor April 2010 www.novell.com Novell Support Advisor user Guide...
- Page 2 Further, Novell, Inc., reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to notify any person or entity of such changes.
- Page 3 Novell Trademarks For Novell trademarks, see the Novell Trademark and Service Mark list (http://www.novell.com/company/legal/ trademarks/tmlist.html). Third-Party Materials All third-party trademarks are the property of their respective owners.
- Page 4 Novell Support Advisor user Guide...
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Page 5: Table Of Contents
System Requirements ............7 1.1.1 Novell Support Advisor can be installed and run from: ......7 1.1.2 Client System Requirements . - Page 6 Novell Support Advisor user Guide...
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Page 7: Overview
The Novell Support Advisor diagnosis occurs securely and locally, and does not require sending log information to Novell for analysis. When the data is gathered for a health check, some load occurs over a Secure Shell connection to the queried device, but once the data is collected, the connection is terminated so network and device load is minimized. -
Page 8: Novell Support Advisor Can Run Against And Analyze These Platforms
512 MB of RAM 5MB of disk space for each server you will be analyzing 1.1.3 Novell Support Advisor can run against and analyze these platforms: SUSE Linux Enterprise Server 9 SUSE Linux Enterprise Server 10 SUSE Linux Enterprise Server 11... -
Page 9: Running Support Advisor
The first time you run Support Advisor, you will be prompted to create an encrypted database. You may choose to continue without using a secure database, however none of your server credentials will be saved. Novell Support Advisor Figure 1-1 1.4.1 Encrypted Database Option Enter password and hit create encrypted database 1.4.2 Understanding Support Advisor User Interface... -
Page 10: Home View
1.4.3 Home View The Home View is essentially the Support Advisor title page. It provides links to all the Support Advisor functions. Novell Support Advisor Home View Figure 1-2 Novell Support Advisor user Guide... -
Page 11: Analyze View
Enabled allows you to point the archive location to a path of your choosing. You will then have the ability to access and load Support Config archives that have been gathered outside of Novell Support Advisor for analysis. Enable or disable debug log... - Page 12 Location Default: /usr/bin/perl. NOTE: Perl is not typically available on standard Windows installations. The Windows version of Novell Support Advisor ships with an open source version of Perl that is laid down in programfiles/novell/supportadivsor/perl . Remote config directory: Location on the target server that NSA copies over the configuration file used for executing supportconfig on the target server.
- Page 13 Check for updates. When enabled, the client will contact the update server on client startup to scan for potential updates Default: Enabled Select Novell Update Server or a custom server that pulls Support Advisor patterns. Default: https://nu.novell.com/NSA/ Queries the prescribed server for any Support Advisor updates...
- Page 14 Update Tab Figure 1-6 Novell Support Advisor user Guide...
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Page 15: Connections
Connections Before running an analysis or creating a group, you must connect to the relevant servers in your environment. Novell Support Advisor supports the following connections: GroupWise GWIA ZENworks Configuration Management ZCM Windows ZCM Linux SUSE Linux Enterprise Server 2.1 Saving Connections If you have created an encrypted database you can store servers that you want to connect to in the future. -
Page 16: Verify Connections
Double-click on the server to change the address or the login credentials and save If all of your servers do not verify, a confirmation message will display and you can choose to analyse the servers that did verify. Verify Connections Figure 2-1 Novell Support Advisor user Guide... - Page 17 NMAP View NMAP View Figure 2-2 NMAP Details NAMP Details Figure 2-3 Connections...
- Page 18 PING Discover PING Discover Figure 2-4 PING Discover Figure 2-5 Novell Support Advisor user Guide...
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Page 19: Groups Functionality
2.2 Groups Functionality In the Groups view, you can create and analyze groups. 1. Click create. You will be prompted to name your group. 2. Select Group Type by product (SUSE Linux Enterprise, ZENworks Configuration Management, GroupWise) Groups Functionality Figure 2-6 2.2.1 Group Management 1. - Page 20 Group Management Figure 2-7 Novell Support Advisor user Guide...
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Page 21: Using Novell Support Advisor
You can also create an html report of your analysis. 3.2 Additional Resources Join the Novell Support Advisor Community (http://forums.novell.com/novell-product-support- forums/novell-support-advisor/) Sign up to receive updates on the Client (http://support.novell.com/advisor/advisor_client.html) -
Page 22: Sudo User Authentication
ALL =( ALL ) NOPASSWD: ALL NOTE: If Novell Support Advisor fails at completing all of its needed tasks, you may want to consider changing the default timeout for the sudo user (which forces a currently unhandled password prompt). - Page 23 NOTE: Supportutils is an information gathering tool used by Novell Technical Services which is now shipping with SUSE Linux Enterprise Server 11.To find out more information regarding support utils please visit this link: http://en.opensuse.org/Supportutils.
- Page 24 Novell Support Advisor user Guide...