Dell PowerVault 50F Installation And Troubleshooting Manual
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Dell PowerVault 50F Installation And Troubleshooting Manual

Dell PowerVault 50F Installation And Troubleshooting Manual

Dell powervault 56f 16-port fibre channel switch installation and troubleshooting guide
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  • Page 1                ...
  • Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corpo- ration is strictly forbidden. Trademarks used in this text: Dell, the DELL E COM logo, PowerVault, PowerEdge, and DellWare are trademarks of Dell Computer Corporation; Microsoft, Windows, and Windows NT are regis- tered trademarks of Microsoft Corporation;...
  • Page 3    Use the following safety guidelines to ensure your own personal safety and to help protect your computer or storage system from potential damage. Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type. These blocks are notes, notices, cautions, and warnings, and they are used as follows: NOTE: A NOTE indicates important information that helps you make better use of your computer system.
  • Page 4 Observe the following general precautions for using and working with your system: Observe and follow service markings. Do not service any Dell product except as explained in your Dell system documentation. Opening or removing covers that are marked with the triangular symbol with a lightning bolt may expose you to electrical shock.
  • Page 5 Use the correct external power source. Operate the product only from the type of power source indicated on the electrical ratings label. If you are not sure of the type of power source required, consult your Dell service provider or local power company.
  • Page 6 80 percent of the extension cable or power strip ampere ratings limit. Do not use appliance/voltage converters or kits sold for appliances with your Dell product. To help protect your system components from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or un- interruptible power supply (UPS).
  • Page 7 System rack kits are intended to be installed in a Dell rack by trained service tech- nicians. If you install the kit in any other rack, be sure that the rack meets the specifications of a Dell rack.
  • Page 8 Ensure that proper airflow is provided to components in the rack. Do not step on or stand on any system/component when servicing other sys- tems/components in a rack. Observe the following guidelines when working with options: Do not connect or use a modem or telephone during a lightning storm. There may be a risk of electrical shock from lightning.
  • Page 9 Turn off your computer and any devices. Ground yourself by touching an unpainted metal surface on the chassis, such as the metal around the card-slot openings at the back of the computer, before touching anything inside your computer. While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components.
  • Page 10 Position your system so that the monitor and keyboard are directly in front of you as you work. Special shelves are available (from Dell and other sources) to help you correctly position your keyboard.
  • Page 11 Monitor screen at or below eye level Wrists relaxed and flat Arms at desk level Feet flat on the floor Monitor and keyboard positioned directly in front of user xiii...

  • Page 13: Error Message Formats

       This guide is intended for anyone who is installing and managing a Dell PowerVault 56F 16-Port Fibre Channel switch. It is to be used by field technicians, hardware and soft- ware engineers, and system administrators for monitoring and troubleshooting the switch.
  • Page 14 The Dell PowerVault Switch Manager User’s Guide describes the Dell PowerVault Switch Manager and how to use each of its funtions. The Dell PowerVault 5xF Switches Zoning Guide describes using the Dell Power- Vault 5xF switches to segment their storage area network (SAN) into zones.
  • Page 15 Syntax lines consist of a command and all its possible parameters. Commands are displayed in lowercase bold; variable parameters (those for which you substitute a value) are displayed in lowercase italics; constant parameters are dis- played in lowercase bold. The brackets indicate items that are optional. Example: del [drive:] [path] filename [/p] Command lines consist of a command and may include one or more of the com- mand’s possible parameters.
  • Page 16 xviii...

  • Page 17: Table Of Contents

     Unpacking the PowerVault 56F Switch ........1-1 Power Requirements.
  • Page 18 Changing Passwords ......... . . 3-17 Managing With SNMP Under Dell OpenManage Systems Management Software and the PowerVault 56F Switch Manager .
  • Page 19 Name Server ..........3-21 Managing With the Dell PowerVault Fibre Channel Switch Manager ..3-22 General Commands.
  • Page 20 switchDisable..........4-28 switchEnable .
  • Page 21 CMI Conn Test ..........5-6 CAM Test .
  • Page 22 Dell Contact Numbers........
  • Page 23 Dell Contact Numbers ........7-9...
  • Page 24 Table A-5. Port Error Messages ........A-8 Table A-6.

  • Page 25: Power Requirements

                      This chapter discusses the following aspects of installing the Dell PowerVault 56F 16-Port Fibre Channel switch: Unpacking the switch Power requirements Site location Installing a GBIC module with power on...
  • Page 26 Switch power connection is by way of a switched connector on the switch’s front right side, as shown in Figure 1-1. The switch power requirements are as follows: Properly wired, grounded outlet Input voltage: 85–265 volts alternating current (VAC) Total power: Up to 155 watts (see Appendix A, “Specifications” in the User’s Guide) Input line frequency: 47 to 63 hertz (Hz) The switch has an autoranging power supply that automatically accepts voltages...
  • Page 27 770-850 m laser (1641 feet) without open connectors (SWL) fiber control Multimode fiber Fiber Optic (non-OFC) 50 or 62.5 micrometers ( m) core diameter 125 m cladding diameter duplex cable support.dell.com Installing the Dell PowerVault 56F 16-Port Fibre Channel Switch...
  • Page 28 (I/O) Various lengths of copper and shortwave optical cables are available from Dell. These cables have been designed and approved by Dell. Dell recommends the use of these cables to ensure the proper operation of the switch. Fiber cable connections are made to the switch’s front panel using standard dual SC plug connectors as shown in Figure 1-2.
  • Page 29 If an amber GBIC module light is displayed, there was a failure on that port during POST . See “Power-On Diagnostics” in Chapter 5 for more information. support.dell.com Installing the Dell PowerVault 56F 16-Port Fibre Channel Switch...
  • Page 30 Installation and Troubleshooting Guide...

  • Page 31: Fabric Elements

    The switch does not enforce the eight-switch limit. It is your responsibility to ensure that the seven-hop limit is not exceeded. The uRouteShow command provides support.dell.com PowerVault 56F 16-Port Fibre Channel Switch Topologies...
  • Page 32 You can resolve this problem by rebooting one of the switches with a conflicting domain ID. To be compatible with the PowerVault 50F switch, the VC Encoded Address mode is enabled by default on the PowerVault 56F switch. In the event that you need to upgrade the firmware on your PowerVault 56F switch refer to the firmwareDown- load command found later in this chapter.
  • Page 33 NL_Port connections on the device side. The switch connections are shown as they would be in a physical installation. Functionally, the switch becomes a fabric with every device connected to every other device by the fabric. support.dell.com PowerVault 56F 16-Port Fibre Channel Switch Topologies...
  • Page 34 Each connection is full duplex with transmissions up to 1 Gbps simultaneously, in both directions, between the fabric and fabric-connected devices. The two-switch topology increases the number of connections and aggregate fabric bandwidth, as shown schematically in Figure 2-2. The switches are shown physically connected although the connections are transparent in the fabric.

  • Page 35: Compatibility With Powervault 5Xf Series Hardware

    The PowerVault 56F switch interoperates with the PowerVault 5xF switches. To be compatible with the PowerVault 50F switch, the PowerVault 56F switch should be configured to a specific addressing mode designated as VC encoded Address mode (also known as compatibility mode).
  • Page 36 Front panel interface Figure 3-1 shows the various methods and communication paths for accessing switch management information. NOTE: Dell recommends the switch be managed remotely using the Telnet com- mand or web management (PowerVault Switch Manager). Installation and Troubleshooting Guide...

  • Page 37: Control Buttons

    <Up> <Up> scrolls up the command list, or if the user is changing a numeric display, pressing this button increments the numeric value. support.dell.com Managing the PowerVault 56F 16-Port Fibre Channel Switch...

  • Page 38: Menus

          <Tab> <Tab> tabs through multiple options. When displaying a menu item, pressing <Tab> reverses through previous commands and, if pressed repeatedly, turns off the front panel display. <Enter> <Enter> accepts the input and executes the selected function. To abort an entry, pressing <Tab>...
  • Page 39 Disable Transla- tive Mode — Per-Frame Route Priority VC Link Ctl VC Class 2 VC Class 3 VC Multicast VC Priorities Always send RSCN? Send FAN Frames? Frame Collection Reset to Default support.dell.com Managing the PowerVault 56F 16-Port Fibre Channel Switch...

  • Page 40: Commands

    Table 3-4 shows the front panel commands and their equivalent Telnet command.  %& $   Configuration Ethernet IP Address ipAddrSet 10.1.2.3 Ethernet Subnetmask ipAddrSet None Fibre Channel IP Address None Fibre Channel Subnetmask None Gateway Address None Domain configure R_A_TOV configure 16 (G_Port) -...
  • Page 41 CMI Conn Test cmiTest CAM Test camTest Port Loopback Test portLoopbackTest Cross Port Test crossPortTest Spin Silk Test spinSilk SRAM Data Retention Test sramRetentionTest CMEM Data Retention cmemRetentionTest Test Display Test Push-Button Test support.dell.com Managing the PowerVault 56F 16-Port Fibre Channel Switch...

  • Page 42: Configuration Menu

    Configure the switch using the Configuration Menu. Pressing <Enter> while in the Configuration Menu selects the option to choose commands. The following sections contain the Configuration Menu options and give detailed information about each con- figuration command. NOTE: After changing any of the following menus from the front panel or Telnet con- nection, you must reboot the switch for the changes to take effect.

  • Page 43: Fibre Channel Subnetmask

    If VC-Encoded Address Mode is in effect, then the values are between 0 and 31. You may also assign this number manually. $  Pressing <Enter> while BB_credit is selected displays the number of buffers available to the host. support.dell.com Managing the PowerVault 56F 16-Port Fibre Channel Switch...

  • Page 44: R_A_Tov

    The number displayed represents the number of buffers, from 1 to 16, available to the host. For a complete description of buffer-to-buffer credit, refer to the industry specifi- cation “Fibre Channel Physical and Signaling Interface (FC-PH).” %$$&' Pressing <Enter> while R_A_TOV is selected displays the Resource Allocation Time Out Value (R_A_TOV).

  • Page 45: Operating Mode

    Disable Translative Mode This setting is only relevant if VC Encoded Address Mode is also set. When set, this maintains explicit address compatibility with the PowerVault 50F switches. Per_frame Route Priority In addition to the 8 virtual channels used in frame routing priority, support is also available for per- frame based prioritization when this value is set.

  • Page 46: Vc Multicast

    '   Pressing <Enter> while VC Link Ctl is selected displays the virtual channel link con- trol channel. The Virtual Channel Link Control changes the link control channel. There are two options: 0 and 1. Option 0 forces data receipt acknowledgments on Class 2 channels to be sent back on the data channel.

  • Page 47: Frame Collection

    Pressing <Enter> while the Close Telnet Session message is displayed causes the Telnet session to close immediately. %  Pressing <Enter> while the Reboot message is displayed causes the switch to reboot immediately. support.dell.com Managing the PowerVault 56F 16-Port Fibre Channel Switch 3-13...

  • Page 48: Status Menu

    Rebooting the switch causes it to immediately exit all current processes and states, and start the POST process. Exercise caution using the reboot command on a switch connected to the fabric. Pressing <Enter> while the Reboot message is selected displays Yes or No. Clicking Y es causes the switch to immediately reboot.
  • Page 49 Pressing <Enter> while Module Type is selected displays the type of GBIC module installed in a port. The module options are: L — long wave length S — short wave length support.dell.com Managing the PowerVault 56F 16-Port Fibre Channel Switch 3-15...
  • Page 50 C — copper Pressing <Enter> while Port Throughput is selected displays the port throughput on the switch. The throughput number represents the number of bytes received plus the number of bytes transmitted per second and is displayed in bytes/second (B/s), kilo- bytes/second (KB/s) or megabytes/second (MB/s).

  • Page 51: Default Username

    The initial default password for all usernames is   Change the default pass- words during installation to meet the fabric’s security requirements. To change user passwords, perform the following steps:  . Log in as Type the command support.dell.com Managing the PowerVault 56F 16-Port Fibre Channel Switch 3-17...
  • Page 52 Windows NT environment. You can use Dell OpenManage systems management software to manage this device. If you have a PowerVault 56F switch connected in your network, it is automatically discovered as a node in the node submap of HP OpenView NNM SE. To launch the PowerVault 56F...
  • Page 53 HP OpenView NNM SE version 3 and above have MIB and auto discovery support for the switch. While the switch may be managed using a MIB browser, Dell recommends using the web-based PowerVault 56F Switch Manager or using the Telnet command.

  • Page 54: Generic Traps

    Setting up the switch’s SNMP connection to an existing managed network allows the network system administrator to receive the following generic traps: coldStart — Indicates the manage node has reinitialized itself such that the man- age node’s configuration can be altered. warmStart —...

  • Page 55: Name Server

    NOTE: A change in the first two configuration parameters takes effect only after rebooting the switch. The FCP inquiry data obtained by device probing may now be obtained from the Name Server by retrieving the port symbolic name. support.dell.com Managing the PowerVault 56F 16-Port Fibre Channel Switch 3-21...
  • Page 56 The PowerVault Fibre Channel Switch Manager also provides access to all zoning functions. For more information about zoning and the PowerVault Fibre Channel Switch Manager see the Dell PowerVault 5xF Switches Zoning Guide and the Dell PowerVault Switch Manager User’s Guide. 3-22 Installation and Troubleshooting Guide...

  • Page 57: General Commands

    Telnet interface. The following general commands allow you to control basic switch operations. NOTE: For zone-specific commands, refer to the Dell PowerVault 5xF Switches Zoning Guide. The Telnet session responds to UNIX editing commands. Table 4-1 lists command line editing commands.

  • Page 58: Agtcfgdefault

          Insert text before cursor Insert text at end of current line Delete entire line Delete from cursor to end of line Move one space left Move one space right Replace text Delete one character Undo last change Enter command mode <esc>...
  • Page 59 Other possible values are: 0 = None 1 = Critical 2 = Error 3 = Warning 4 = Informational 5 = Debug See “errShow” found later in this chapter for related information. support.dell.com PowerVault 56F 16-Port Fibre Channel Switch Commands...

  • Page 60: Agtcfgset

     %      authTraps authenticationFailure (the authentication trap) is transmitted to the configured trap recipient in the event the agent received a protocol message that is not properly authenticated. In the context of SNMPv1 and SNMPv2c, this means that a request that contains a community string is not known to the agent.

  • Page 61: Agtcfgshow

    The command fields are described in Table 4-3. If there is no local alias group, a message stating that is displayed, otherwise, it shows the user the number of alias group entries created with the title: support.dell.com PowerVault 56F 16-Port Fibre Channel Switch Commands...

  • Page 62: Configure

    %      Alias ID This is the multicast address and has the format of FFFBxx, where xx is an odd number ranging from 01 to 31. This num- ber is the name of the multicast group. Creator The Fibre Channel address ID of the Nx_Port that created this Alias group.
  • Page 63 To cancel the configure command at any time, send an interrupt control character by pressing <Ctrl> <c>. To complete the command at any time, with the current changes saved, send an end-of-file control character by pressing <Ctrl><d>. support.dell.com PowerVault 56F 16-Port Fibre Channel Switch Commands...
  • Page 64 switch:admin> configure Configure... Fabric parameters (yes, y, no, n): [no] yes Domain: (1..239) [1] BB credit: (1..16) [16] R_A_TOV: (4000..120000) [10000] E_D_TOV: (1000..5000) [2000] Data field size: (256..2112) [2112] Non-SCSI Tachyon Mode: (0..1) [0] Disable Device Probing: (0..1) [0] Unicast-only Operation: (0..1) [0] VC Encoded Address Mode: (0..1) [1] Disable Translative Mode: (0..1) [1] Per-frame Route Priority: (0..1) [0]...
  • Page 65 0 or 1 Disable Device Probing Boolean 0 or 1 VC Encoded Address Boolean 0 or 1 Mode Disable Translative Mode Boolean 0 or 1 Per-frame Route Priority Boolean 0 or 1 support.dell.com PowerVault 56F 16-Port Fibre Channel Switch Commands...
  • Page 66 A listing of the configurable fabric parameters is shown in Table 4-5. %      Domain The domain number uniquely identifies the switch in a fabric and may be any value between 1 and 239. Normally, this value is automatically assigned by the fabric. BB credit The buffer-to-buffer (BB) credit represents the number of buffers, in a range from 1 to 16, available to the host.
  • Page 67 VC Encoded When this mode is set, frame source and destination Address Mode addresses utilize an address format compatible with PowerVault 50F . When this mode is set to 0, 239 PowerVault 51F switches may be cascaded. Disable Transla- The setting is only relevant if VC Encoded Address Mode is tive Mode also set.
  • Page 68 %        VC Class 3 Sets the virtual channel used for Class 3 frame traffic. May be set to virtual channel 2, 3, 4, or 5. VC Multicast Sets the virtual channel used for multicast frame traffic. Verify that the multicast channel has the frame class priority set to the frame class of the expected traffic.
  • Page 69 Solaris, and so on) the commands to retrieve the information are rup and rsysinfo. Please see your local system documentation for the appropriate usage of the rup, rsysinfo, or equivalent commands. support.dell.com PowerVault 56F 16-Port Fibre Channel Switch Commands 4-13...

  • Page 70: Configdefault

    The configDefault command is used to reset some of the switch configuration values to their factory default values. In addition, this command configures the switch to boot from its internal firmware if it has been previously configured to boot from the network.

  • Page 71: Diaghelp

    The diagHelp command displays the diagnostic help commands available for trouble- shooting switch problems. These commands should be run only as advised by Dell technical support. The following example shows the information that appears when...

  • Page 72: Errshow

    The errShow command displays all detected errors, one error at a time. The error log stores the last 32 error types sensed by the switch. The log shows: Error number (01-64) Date and time of the first occurrence each error type was sensed Total number of occurrences of each error type NOTE: The maximum number of occurrences is 999.

  • Page 73: Fabricshow

    The switch's domain ID (1 to 239) The switch's embedded port ID The switch's World Wide Name The switch’s Ethernet and IP addresses The switch's symbolic name (a “>” indicates the prin- cipal switch in the fabric) support.dell.com PowerVault 56F 16-Port Fibre Channel Switch Commands 4-17...

  • Page 74: Fastboot

     % "     multicast alias Each line shows: group The alias group number (01 to 31) The alias group ID The alias token Alias groups are only created on demand by requests to the alias server; typically no groups are listed. The fastboot command initiates a warm reboot that bypasses POST and takes about one minute to reboot the switch.

  • Page 75: Help

    In the program list, click Dell OpenManage PowerVault Manager, then click PowerVault 51F Utilities, then click rshd. The remote shell daemon starts. The cat.exe is run from the rshd.exe file Start a Telnet session to a switch by typing the following command:...
  • Page 76 The help display changes depending on the login user level, license key, and switch model, and will display only on licensed products using front panel commands. The types of admin level commands available are: General Diagnostic Routing Licensed — Zoning commands The i command prints a currently running task summary.

  • Page 77: Ifshow

    Gateway IP address The gateway IP address; the default gateway address on a new switch is none; you must enter a valid gate- way address, if required support.dell.com PowerVault 56F 16-Port Fibre Channel Switch Commands 4-21...

  • Page 78: Ipaddrshow

    After each prompt, the current value is shown inside brackets; the user may enter one of the following actions: Press <Return> (Keeps the current value) An IP address in conventional dot (.) notation The word none Press <Ctrl><c> (Cancels any changes) Press <Ctrl><d>...

  • Page 79: Nsshow

    Note also that a cached entry would have an asterisk (*) at the beginning. NOTE: Only local entries are displayed. The passwd command is used to set user names and passwords. The command syntax is passwd support.dell.com PowerVault 56F 16-Port Fibre Channel Switch Commands 4-23...

  • Page 80: Portdisable

    The optional parameter is a double-quoted, valid user name. If the current password is incorrect, the command exits without saving any changes. If the number of retries attempts is exceeded, the command either steps to the next user or exits, saving any changes made thus far. The portDisable command disables a specific port.

  • Page 81: Portlogclear

    Fields for the portStatsShow command are described in Table 4-15. The command syntax is portStatsShow <port #>. support.dell.com PowerVault 56F 16-Port Fibre Channel Switch Commands 4-25...
  • Page 82 %      stat_wtx Number of 4-byte words transmitted from the port stat_wrx Number of 4-byte words received by the port stat_ftx Number of frames transmitted from the port stat_frx Number of frames received by the port stat_c2_frx Number of Class 2 frames received stat_c3_frx Number of Class 3 frames received stat_lc_rx...

  • Page 83: Psshow

    After the status line, a power supply identification line may be shown. If present, this line contains manufacture date, part numbers, serial numbers, and other information. support.dell.com PowerVault 56F 16-Port Fibre Channel Switch Commands 4-27...

  • Page 84: Reboot

    The reboot command reboots the switch to the stored configuration in flash memory and takes about 1 1/2 minutes. The switch may be in any operational state (enabled or disabled) before rebooting. While the switch is rebooting, the Telnet session is closed and all FCPs become inac- tive.

  • Page 85: Switchshow

    NOTE: It is suggested that switch names be unique in a cascaded environment. The following example shows the switchShow command screen, which prints switch and port status. The fields are described in Table 4-17. value = 16 = 0x10 support.dell.com PowerVault 56F 16-Port Fibre Channel Switch Commands 4-29...
  • Page 86 The switch name switchType Model number and system board revision level; the model number is as follows: 1 = PowerVault 50F 2 = Reserved 3 = PowerVault 51F/56F switchState The state of this switch: online, offline, testing or faulty...

  • Page 87: Syslogdip

    The syslogdIp command sets or displays the switches system log daemon IP address. The command syntax is syslogdip <ip address>. The following example shows the tempShow command screen, which shows the switch’s temperature as measured by five sensors on the system board. support.dell.com PowerVault 56F 16-Port Fibre Channel Switch Commands 4-31...

  • Page 88: Uptime

    The uptime command can be used to display the amount of time the switch has been in operation (also known as up time), the total cumulative amount of up time since the switch was first powered-on, the date and time of the last reboot, and the reason for the last reboot.

  • Page 89: License Commands

    License commands are reserved for use by Dell only. Routing commands allow you to view switch routing information. The following example shows the bcastShow command screen, which displays broadcast tree information, and all ports that are currently transmitting and receiving broadcast frames.

  • Page 90: Fspfshow

      %      Group The multicast group. Member All ports currently transmitting or receiving broadcast frames. ports Member ISL Ports that belong to the interswitch broadcast distribution tree, Ports as selected by the dynamic broadcast path selection protocol. These are all E_Ports, and this set is a subset of m_port. Broad- cast frames use these ports to reach all fabric switches and to enter into the switch.

  • Page 91: Interfaceshow

    The current neighbor state; its value must be NB_ST_FULL for the ISL to forward frames to the adjacent switch; other values may be transitory; however if a value is retained for more than ten seconds, contact Dell for technical assistance nghbP Neighbor capabilities has a value of 0 ifNo The port number;...
  • Page 92  %      lastUpTime Last time this interface came up. downCount Number of times this interface went down lastDownTime Last time this interface went down downReason Reason (SCN) for the interface going down iState The current interface state; it must be operational for the ISL to forward frames to the adjacent switch %     ...

  • Page 93: Iodreset

    Use this command only if there are devices connected to the fabric that do not tolerate occasional out-of-order deliv- ery of frames. The default behavior is for the in-order delivery option to be off. support.dell.com PowerVault 56F 16-Port Fibre Channel Switch Commands 4-37...

  • Page 94: Lsdbshow

    The LSDbShow command displays domain Link State Database entries. The data- base record for any fabric switch can be displayed from any switch. It also gives the same information regardless of switch used to run it (unless there is a database update in progress, which occurs every 30 minutes in a stable network).

  • Page 95: Mcastshow

    %      Local Port Corresponds to idbNo in the neighbor data structure Domain Corresponds to nghbId in the neighbor data structure Remote Port Corresponds to remPort in the neighbor data structure support.dell.com PowerVault 56F 16-Port Fibre Channel Switch Commands 4-39...

  • Page 96: Routehelp

    ISL to forward frames to the adjacent switch; other values may be transitory, however if a value is retained for more than ten seconds, contact Dell for technical assistance The following example shows the routeHelp command screen, which displays the routing help commands.

  • Page 97: Urouteconfig

    D unless a static path is configured. The following example shows the uRouteConfig command screen: The uRouteRemove command removes the previous static route configuration, as shown in the following example: support.dell.com PowerVault 56F 16-Port Fibre Channel Switch Commands 4-41...

  • Page 98: Urouteshow

    Table 4-25 shows the uRouteShow command, which displays the port's unicast rout- ing information, which is the output port used to forward frames to the domain. Only one output port is used to forward frames from one input port to a destination domain.

  • Page 99: Diagnostic Overview

    Diagnostic overview Status and activity indicators Diagnostic tests Refer to the Dell PowerVault Systems Storage Area Network (SAN) Installation and Troubleshooting Guide for further troubleshooting information. The switch is designed for maintenance-free operation. When there is a suspected failure, the switch has self-diagnostic capabilities to aid in isolating any equipment or fabric failures.

  • Page 100: Removing Power

    To retest a port which has been marked , clear the port and set to using the diagClearError < > command. This command clears the port status only and does not clear the logs or change the port’s condition. The diagClearError < > command should only be used during diagnostic procedures to reset a bad port for retest.
  • Page 101 Preliminary POST diagnostics. VxWorks operating system initialization. Hardware initialization (resets, internal addresses assigned to G_Port and FL_Port ASICs, serial port initialized, front panel initialized). Full POST. Universal port configuration. Link initialization; receiver/transmitter negotiation to bring connected ports online. support.dell.com Troubleshooting...

  • Page 102: Diagnostic Tests

    Fabric analysis; the switch checks for ports connected to other fabric elements. If there are other fabric elements connected, it identifies the master switch. Address assignment; after the master switch is identified, port addresses may be assigned. Each switch tries to keep the same addresses that were previously used.

  • Page 103: Switch Offline

    Click either Y es or No. After the switch is online, proceed with the test. %(&  Pressing <Enter> while the RAM Test window displays either an error message or a message that the An error message would look similar to the following example: support.dell.com Troubleshooting...

  • Page 104: Port Register Test

     %  &  Pressing <Enter> while the Port Register Test window is selected displays a reminder to take the switch offline if it is not offline. If the message is displayed, take the switch offline. Pressing <Enter> starts the test, which checks the switch’s ASIC registers. The ports tested are ports 0 through 15.

  • Page 105: Cam Test

    The cables need not be connected. A port can be connected to any port in the same switch provided the connection is of the same technology, meaning copper ports must connect to copper ports, SW ports to SW ports, and LW ports to LW ports. support.dell.com Troubleshooting...

  • Page 106: Cross Port Test

    NOTE: All ports on the switch must be connected or else the switch shows an error condition. When running the cross port test, you must set the operating mode value to 0 or 1. Modes 2 and 3 do not send out the ELP used to discover switches. If the ELP is not sent, the switch does not know the port is connected to another port on the same switch and the test fails.

  • Page 107: Display Test

     &  Pressing <Enter> while PushButtonTest is selected displays several button numbers. Pressing any front panel button causes the corresponding button number to move to the second line. To exit this test, simultaneously press 1 <Down> and 4 <Enter>. support.dell.com Troubleshooting...
  • Page 108 5-10 Installation and Troubleshooting Guide...

  • Page 109: Field Replaceable Units

    Gigabyte interconnect (GBIC) module — “Replacing a GBIC Module” Fan tray assembly — “Replacing the Fan Assembly“ System board — “Removing and Installing a System Board” Chassis assembly — “Replacing the Chassis” There are no user serviceable parts inside the power supply chassis. support.dell.com Repair and Replacement...
  • Page 110 To remove the power supply, you must perform the following steps. Remove any external cabling attached to the power supply. Pull out and lift up the metal handle from the top of the power supply unit; see Figure 6-1. Gently pull the unit out. handle Slide the new power supply unit into its slot until the unit connects to the back panel.
  • Page 111 The latch prongs lock and prevent the GBIC’s accidental removal. NOTE: The GBIC module is keyed so it can be inserted in only one way. Do not force the insertion if the module does not slide in easily. support.dell.com Repair and Replacement...
  • Page 112 Replacing the fan assembly involves removing the the existing fan assembly, and installing a new assembly. You do not need to power off the switch during this replacement. The switch can safely run at the following temperatures while the fans are replaced: 25 minutes at 23 degrees C at sea level (average conditions) 4 minutes at 40 degrees C at three kilometers (km) altitude (extreme conditions) #1 Phillips-head screwdriver...
  • Page 113 Remove the system board module by loosening the captured screw located between ports 7 and 9 and pulling the assembly out of the switch. See Figure 6-5. Remove the new system board from its antistatic bag and place the old system board into the bag. support.dell.com Repair and Replacement...
  • Page 114 Insert the system board module into the switch’s cavity and tighten the captured screw until the module is fully inserted. Reconnect the power supply connector(s). Reinstall the GBICs. See “Installing a GBIC Module” found earlier in this chapter for instructions. Reconnect all external cabling.

  • Page 115: Removing The Power Supply

    Install the power supply(s). See “Installing the Power Supply,” found earlier in this chapter for instructions. Turn on the switch’s power. The switch automatically runs POST . Check for error messages by issuing the Telnet command. support.dell.com Repair and Replacement...
  • Page 116 Installation and Troubleshooting Guide...

  • Page 117: Technical Assistance

    % & This chapter describes the tools Dell provides to help you when you have a problem with your system. It also tells you when and how to call Dell for technical or customer assistance. If you need assistance with a technical problem, perform the following steps: Run the Dell Diagnostics.

  • Page 118: Help Tools

    Dell provides a number of tools to assist you. These tools are described in the follow- ing sections. NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.

  • Page 119: Autotech Service

    “Dell Contact Numbers” found later in this chapter. Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of tech- nical information.

  • Page 120: Problems With Your Order

    If you need information about additional products available from Dell, or if you would like to place an order, visit Dell’s World Wide Web site at http://www.dell.com/. For the telephone number to call to speak to a sales specialist, refer to “Dell Contact Numbers found later in this chapter.

  • Page 121: Before You Call

    Remember to fill out the Diagnostics Checklist (Figure 7-1). If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the system itself.

  • Page 122: Diagnostics Checklist

    Name: ______________________________________________________________Date: ______________________ Address: ________________________________________________________Phone number: _________________ Service tag (bar code on the back of the computer): _________________________________________________ Express Service Code: ___________________________________________________________________________ Return Material Authorization Number (if provided by Dell support technician): ___________________________ Operating system and version: ____________________________________________________________________ Peripherals: ____________________________________________________________________________________ _______________________________________________________________________________________________...
  • Page 123 When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in Table 7-1 and Table 7-2. Table 7-1 provides the various codes required to make long-distance and international calls. Table 7-2 provides local tele- phone numbers, area codes, toll-free numbers, Web site and e-mail addresses, if applicable, for each department or service available in various countries around the world.
  • Page 124   ! # )     Australia (Sydney) 0011 Austria (Vienna) Belgium (Brussels) Brazil 0021 Brunei — — Canada (North York, Ontario) — Not required Chile (Santiago) — China (Xiamen) — Czech Republic (Prague) Denmark (Horsholm) Not required Finland (Helsinki) France (Paris) (Montpellier) (1) (4) Germany (Langen) 6103...
  • Page 125 Switchboard ....... 01....491 04 0 Web site: http://support.euro.dell.com E-mail: tech_support_germany@dell.com...
  • Page 126 Switchboard ....... 02 ....481 91 00 Web site: http://support.euro.dell.com E-mail: tech_be@dell.com...
  • Page 127 Switchboard ....... 02....22 83 27 11 Web site: http://support.euro.dell.com E-mail: czech_dell@dell.com...
  • Page 128 Switchboard (Montpellier) ....04 ... . .67 06 60 00 Web site: http://support.euro.dell.com E-mail: web_fr_tech@dell.com...
  • Page 129 Switchboard ....... 01....286 0500 Web site: http://support.euro.dell.com E-mail: dell_direct_support@dell.com...
  • Page 130 Switchboard (Brussels, Belgium) ....02 ....481 91 00 Web site: http://support.euro.dell.com E-mail: tech_be@dell.com Macau Technical Support .
  • Page 131 Switchboard ......020....581 8818 Web site: http://support.euro.dell.com E-mail: tech_nl@dell.com...
  • Page 132 Switchboard ....... 22 ....60 61 999 Web site: http://support.euro.dell.com E-mail: pl_support@dell.com...
  • Page 133 Switchboard ....... 91....722 92 00 Web site: http://support.euro.dell.com E-mail: es_support@dell.com...
  • Page 134 AutoFax ..........0870-908-0510 Web site: http://support.euro.dell.com E-mail: dell_direct_support@dell.com...
  • Page 135 Dell Sales ........
  • Page 136 7-20 Installation and Troubleshooting Guide...

  • Page 137: Error Messages By Firmware Module

    NOTE: The error counter goes to a maximum of 999. The display halts after each error is displayed, prompting you to either press <Enter> to continue or type a to quit. Continue pressing <Enter> until the prompt displayed. support.dell.com Error Messages...
  • Page 138 To display error messages by way of Telnet: From the prompt, type errShow. To scroll through the error list, type Scroll through the error log (if no errors were encountered, the message appears). Table A-1 shows the error messages organized by module. "  * ...
  • Page 139 An error occurred while comput- Run the LSDbAllShow command. Con- ing a broadcast or multicast tree. tact Customer Support. NOPARENTLS An error occurred while comput- Run the LSDbAllShow command. Con- R (2) ing a broadcast or multicast tree. tact Customer Support. support.dell.com Error Messages...
  • Page 140  "  *  "   )   REMPORT (3) Removing an entry from a multi- Run the portLogShow command. Con- cast routing table failed. tact Customer Support. SPFCOST (3) An error occurred with comput- Run the LSDbAllShow command. Con- ing the multicast path tree. tact Customer Support.

  • Page 141: Panic Errors

    An attempt was made to kill a timer Issue the traceShow command. Contact that was in ‘zombie’ state. customer support. ZOMTIMSET (0) An attempt was made to set a timer Issue the traceShow command. Contact that was in ‘zombie’ state. customer support. support.dell.com Error Messages...

  • Page 142: Mq-Qwrite Error

    The software includes several message queues that are used for inter-task communi- cation. Each queue holds a maximum of 64 messages. Under normal operations, a task sends a message to another task on a queue, and occupies a slot in the queue. After the message is received, its slot in the queue is open for another message.

  • Page 143: Fan Error Message

    Stops microprocessor utilization monitoring. This command can be typed in at any time during the monitoring process. For information on executing these commands, contact Dell for technical assistance. This section explains the other errors that may occur. Table A-4 shows the fan error message.

  • Page 144: Port Error Messages

    Table A-5 shows the port error messages: The GBIC was removed from this port (solid black LED) Port is receiving no signal (solid black LED) Port is receiving signal, but not yet online (solid amber LED) Port is disabled (slow flashing amber LED) Port has a fault (fast flashing amber LED)

  • Page 145: Thermometer Error Message

    The switch’s front panel displays error messages, as shown in Figure A-3. The first line includes the error’s date and time. The beginning of each second line on the front panel display starts with the module name ( ), error name ), and the severity level ( ). support.dell.com Error Messages...
  • Page 146 The possible security level values are: 1 — Critical 2 — Error 3 — Warning 4 — Informational 5 — Debug NOTE: If the same error occurs within the same module (for example, the DIAG- REGERR_UNRST module) but on different ports, the number of occurrences for that message is incremented in brackets (up to 999), and the error number is not incre- mented (that is, though it may occur 999 times, it occupies one message in the 320 message buffer).
  • Page 147 Table A-8. "( $( "( DIAG-CLEAR_ERR DIAG-POST_SKIPPED 0B15 sramRetentionTest DIAG-REGERR 0B16 DIAG-REGERR_UNRST 0B0F DIAG-BUS_TIMEOUT 1F25 cmemRetentionTest DIAG-LCMARS 1F26 DIAG-LCMTO 1F27 DIAG-LCMEM 0110 ramTest DIAG-MEMORY 0111 DIAG-MEMSZ 0112 DIAG-MEMNULL 0415 portRegTest DIAG-REGERR 0416 DIAG-REGERR_UNRST 040F DIAG-BUS_TIMEOUT support.dell.com Error Messages A-11...
  • Page 148  "( $( "( 1020 centralMemoryTest DIAG-CMBISRTO 1021 DIAG-CMBISRF 1025 DIAG-LCMRS 1026 DIAG-LCMTO 1027 DIAG-LCMEM 1028 DIAG-LCMEMTX 1029 DIAG-CMNOBUF 102A DIAG-CMERRTYPE 102B DIAG-CMERRPTN 102C DIAG-INTNOTCLR 103O DIAG-BADINT 106F DIAG-TIMEOUT 2030 cmlTest DIAG-BADINT 2031 DIAG-INTNIL 2032 DIAG-CMISA1 2033 DIAG-CMINOCAP 2034 DIAG-CMIINVCAP 2035 DIAG-CMIDATA 2036...
  • Page 149 2661 DIAG-STATS(FRX) 2662 DIAG-STATS(C3FRX) 2670 DIAG-PORTABSENT 2671 DIAG-XMIT 3040 DIAG-ERRSTAT (ENCIN) 3041 DIAG-ERRSTAT (CRL) 3042 DIAG-ERRSTAT (TRUNC) 3043 DIAG-ERRSTAT (2LONG) 3044 DIAG-ERRSTAT (BADEOF) 3045 DIAG-ERRSTAT (ENCOUT) 3046 DIAG-ERRSTAT (BADORD) 3047 DIAG-ERRSTAT (DISC3) 304F DIAG-INIT 305F DIAG-PORTDIED support.dell.com Error Messages A-13...
  • Page 150  "( $( "( 3060 DIAG-STATS (FIX) 3061 DIAG-STATS (FRX) 3062 DIAG-STATS (C3FRX) 306E DIAG-DATA 306F DIAG-TIMEOUT 3070 DIAG-PORTABSENT 3071 DIAG-XMIT 3078 DIAG-PORTWRONG 384F spinSilk DIAG-INIT 385F DIAG-PORTDIED 3840 DIAG-ERRSTAT (ENCIN) 3841 DIAG-ERRSTAT (CRC) 3842 DIAG-ERRSTAT (TRUNC) 3843 DIAG-ERRSTAT (2LONG) 3844 DIAG-ERRSTAT (BADEOF) 3845...
  • Page 151 [cmiTest] DIAG-CMIDATA CMI data received did not ASIC or mainboard Replace main- match date transmitted failure board assembly [cmiTest] DIAG-CMIINVCAP Unintended ASIC erroneously ASIC or mainboard Replace main- got CMI capture flag failure board assembly [cmiTest] support.dell.com Error Messages A-15...
  • Page 152       & )   DIAG-CMINOCAP CMI intended receiver ASIC ASIC or mainboard Replace main- failed to get CMI capture flag failure board assembly [cmiTest] DIAG-CMISA1 An attempt to send a CMI mes- ASIC failure Replace main- sage from ASIC to ASIC failed board assembly [cmiTest] DIAG-CMNOBUF...
  • Page 153 [spinSilk] Frames Transmitted counter failure GBIC module or being stuck at N frames fiber cable DIAG-PORTWRONG Frame erroneously received by ASIC failure Replace main- port M instead of the intended board assembly [crossPortTest] port N support.dell.com Error Messages A-17...
  • Page 154       & )   DIAG-POST_SKIPPED POST is skipped; its message Information only None required recommended that POST be [switch initialization] executed DIAG-REGERR Data read from ASIC register or ASIC failure Replace main- ASIC SRAM did not match data board assembly [portRegTest, sramRetention- previously written into same Test]...
  • Page 155 Switch overheated Fan failure Contact customer support FANS, 4_FAILED, ERROR Switch overheated Fan failure Contact customer support FANS, 5_FAILED, ERROR Switch overheated Fan failure Contact customer support FANS, 6_FAILED, ERROR Switch overheated Fan failure Contact customer support support.dell.com Error Messages A-19...
  • Page 156       & )   POWER, 1_FAILED, Switch Power Failure Power supply fail- Contact customer LOG_CRITICAL support POWER, 2_FAILED, Switch Power Failure Power supply fail- Contact customer LOG_CRITICAL support FCIU, IUBAD, L,S Invalid IU OS error Contact customer support FCUI, IUCOUNT, L,S Total number of IUs Count <...
  • Page 157 Contact customer support TIMERS, ENQFAIL, Invalid timeout value OS error Contact customer LOG_CRITICAL support TIMERS, MSG, Invalid message OS error Contact customer LOG_WARNING support FLANNEL, PHANTOM, Port’s PLT limit exceeded OS error Contact customer LOG_WARNING support support.dell.com Error Messages A-21...
  • Page 158       & )   ASIC, MINI_BUFFER, ASIC failure OS error Contact customer LOG_WARNING support LSDB, LSID, LOG_ERROR Link State ID out of range OS error Contact customer support LSDB, NOLOCALENTRY , No database entry for local OS error Contact customer LOG_CRITICAL Link State Record support...
  • Page 159 Invalid reroute timer ID OS error Contact customer LOG_CRITICAL support UCAST, SPFCOST , No minimum cost path in OS error Contact customer LOG_WARNING candidate support UCAST, RELICPDB, Relic PDB to Domain OS error Contact customer LOG_WARNING support support.dell.com Error Messages A-23...
  • Page 160 A-24 Installation and Troubleshooting Guide...
  • Page 161 F_Port or FL_Port to its attached N_Port or NL_Port respectively such that the N_Port or NL_Port may transmit frames In Class-2 service, the fabric and destina- without over-running the F_Port or tion N_Port provide connectionless NL_Port. support.dell.com Glossary...
  • Page 162 The domain number uniquely identifies gigabit interface converter. the switch in a fabric. This switch domain ID is normally automatically assigned by the switch and may be any value between A port is designated as a G_Port when it 0 and 239. This number may also be as- has not assumed a specific function.
  • Page 163 The value of R_A_TOV is adjustable in 1-microsecond Unicast routing provides one or more op- timal path(s) between any of two support.dell.com Glossary...
  • Page 164 switches that make up the fabric. This is for a single copy of the data to be sent to volts alternating current designated destinations. virtual channel A U_Port has not assumed a specific func- tion. It is a generic port that can operate either as an E_Port, an F_Port, or an A WWN uniquely identifies a switch on FL_Port.

  • Page 165: Changing Passwords

     #( ADDBRANCH (2), A-3 calling Dell, 7-7 ADDPATH (1), A-4 cascading, 2-2 ADDPORT (3), A-3 cascading and configuring switches, 2-2 agtcfgSet command, 4-4 cautions, v agtcfgShow command, 4-5 changing passwords, 3-17 aliasShow command, 4-5 coldStart, 3-20 arbitrated loop parameters, 4-12...
  • Page 166 4-24 diagnosing problems, 7-1 portEnable, 4-24 diagnostics, 5-1 portErrShow, 4-24 Diagnostics Checklist, 7-6 portLogClear, 4-25 portLogDump, 4-25 diagnostics. See Dell Diagnostics portStatsShow, 4-25, A-10 psShow, 4-27 reboot, 4-28 routeHelp, 4-40 routing, 4-33 electrostatic discharge. See ESD switchDisable, 4-28 ENQFAIL (1), A-4...

  • Page 167: Techfax Service

    TIMEUSECNT (0), A-5 h command, 4-19 VERSION (2), A-3 help command, 4-19 ZOMTIMKILL (0), A-5 ZOMTIMSET (0), A-5 help tools AutoTech service, 7-3 ESD, xi Internet, 7-2 Ethernet connections, 1-5 TechConnect BBS, 7-3 TechFax service, 7-3 hops, between switches, 2-1 support.dell.com Index...
  • Page 168 LSID (2), A-3 LSRLEN (2), A-2 i command, 4-20 ifShow command, 4-21 INCONSISTENT (0), A-5 initialization, 5-3 MALLOC (0), A-5 INPORT (2), A-3 managing SilkWorm installation comparison of methods, 3-2 GBIC module, 1-3 via front panel buttons, 3-2 power requirements, 1-2 via Telnet, 3-17 site location, 1-2 mcastShow command, 4-39...

  • Page 169: Fabric Element Mib Support

    3-20 fabric element MIB support, 3-19 generic traps, 3-20 MIB-II support, 3-19 reboot command, 4-28 SNMPv1 transports, 3-19 RELICPDB (2), A-4 vendor unique MIB, 3-19 REMDOMAIN (2), A-3 SPFCOST (3), A-4 REMPORT (3), A-4 SPFCOST(3), A-4 support.dell.com Index...
  • Page 170 status menu, 3-14 topology cascading, 2-2 subnet mask, 3-8 fault-tolerant, 2-4 support sample two-switch fabric, 2-4 technical, 7-1 single switch fabric, 2-3 swFault, 3-20 switches in fabric, 2-2 swFCPortScn, 3-20 topologyShow command, 4-40 switchDisable command, 4-28 troubleshooting Diagnostics Checklist, 7-6 switchEnable command, 4-28 Internet tools, 7-2 switchName command, 4-28...
  • Page 171 3-20 ZOMTIMKILL (0), A-5 warnings, v ZOMTIMSET (0), A-5 warranty information, xvi warranty repair or credit, 7-4 World Wide Web help tools, 7-2 support.dell.com Index...
  • Page 172 Installation and Troubleshooting Guide...

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