Compaq ProLiant 1600 Administrator's Manual page 138

Table 6-4
Solving Client-to-Cluster Connectivity Problems
Problem
Clients do not see virtual servers.
Troubleshooting the Compaq ProLiant Clusters HA/F100 and HA/F200 6-13
continued
Possible Cause
Virtual servers may not have their
own IP addresses or Network
Name resources.
Client protocol problem.
Resource name resolution
problem may exist.
Improper WINS configuration.
IP address problem if the client is
accessing the resource through a
specific IP address.
Action
Use Cluster Administrator to verify
that both resources are online.
1. Verify client is accessing the
cluster using the correct
cluster network name or IP
address.
2. Verify client has TCP/IP
protocol correctly installed
and configured.
Use NetBT cache (Nbtstat.exe on
the Windows NT CD) to determine
whether the name had been
previously resolved.
Confirm proper WINS
configuration at the client using
the WINS administrator. If WINS is
not used, the hosts or lmhosts file
will contain entries for each virtual
server's network name and IP
address.
Ping the IP address of the cluster
resource and cluster nodes from a
DOS command prompt.
Continued