Appendix A. Product Support; Customer Service - McAfee OFFICE 3.1 User Manual

Product Support
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BEFORE YOU CONTACT McAfee Software for technical support, locate
yourself near the computer with McAfee Office installed and verify the
information listed below:
• Have you sent in your product registration card?
• Version of McAfee Office
• Customer number if registered
• Model name of hard disk (internal or external)
• Version of system software
• Amount of memory (RAM)
• Extra cards, boards or monitors
• Name and version of conflicting software
• EXACT error message as on screen
• What steps were performed prior to receiving error message?
• A complete description of the problem

Customer service

To order products or obtain product information, contact the McAfee
Customer Care department at (972) 308-9960 or write to the following address:
If you need further assistance or have specific questions about our products,
send your questions via email to the appropriate address below:
• For general questions about ordering software: mcafeestore@beyond.com
• For help in downloading software: mcafeedownloadhelp@beyond.com
• For a status on an existing order: mcafeeorderstatus@beyond.com
• To inquire about a promotion: mcafeepromotions@beyond.com
Network Associates
3965 Freedom Circle
Santa Clara, CA 95054
U.S.A.
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User's Guide 199