Recovering A Crashed, Locked-Up, Or Hung Application - McAfee OFFICE 3.1 User Manual

McAfee Utilities
When you see this dialog box, the application has caused an error which
usually means it has gone astray. Therefore your data may already be lost or
damaged. This dialog box lets you choose what to do with the faulty program.
The following options are available:
• Close Application - closes the application that caused the error and allows
you to continue working.
• AutoFix - reactivates the faulty program at a point that should let you save
your data. This procedure has some inherent risks and you should follow
the steps in the procedure below when trying to AutoFix a crashed
program.

Recovering a crashed, locked-up, or hung application

Sometimes application errors cause programs to stop responding to the
keyboard or mouse. In Windows 95/98, Computer Program Reactivator (CPR)
can "unlock" programs and allow you to try to recover any previously unsaved
information in documents you had open in the application when it stopped
responding.
To unlock a locked program:
1. Hold down the CTRL and ALT Keys and simultaneously press the
90 McAfee Office
Figure 4-15. McAfee Crash Protector dialog box
DELETE key (sometimes labeled DEL).
CPR displays the Close Program dialog box.