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Product Support
E
Updates
You will receive one free year of updates on new virus signature files.
Updating the virus signature files for McAfee VirusScan on a regular schedule
is essential in ensuring that all new viruses are detected for a completely
protected system.
To update your signature files, simply click on the UPDATE button in the
McAfee VirusScan home page. Make sure that your PC is connected to the
Internet as VirusScan will automatically update the files for you.
After one year from your purchase of this software, you can purchase another
year of DAT signature files update for $4.95.
How to Contact McAfee
BEFORE YOU CONTACT McAfee Software for technical support, locate
yourself near the computer with McAfee VirusScan installed and verify the
information listed below:
• Have you sent in your product registration card?
• Version of McAfee VirusScan
• Customer number if registered
• Model name of hard disk (internal or external)
• Version of system software
• Amount of memory (RAM)
• Extra cards, boards or monitors
• Name and version of conflicting software
• EXACT error message as on screen
• What steps were performed prior to receiving error message?
• A complete description of problem
E
User's Guide
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