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Symptom
Media is mis-
feeding.
Solving Problems with Media Misfeeds
Cause
Envelopes are facing
the wrong way in Tray
1.
Unsupported media
(wrong size, thick-
ness, type, etc.) is
being used.
The media feed roller
is dirty.
Solution
Load the envelopes in Tray 1 with the
flaps facing down.
If the flaps are on the long edge (Enve-
lope C6 and Envelope DL), load the
envelopes with the flap edge toward
the machine and the flap side facing
down.
Use KONICA MINOLTA-approved
media. See "Print Media" on page 3-2.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
Clean the media feed roller.
For more details, refer to "Media Roll-
ers" on page 8-5.
9-25
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