Appendix B: Customer Service And Warranty - Plustek OPTICPRO 12000P TURBO User Manual

Appendix B: Customer Service and
If you encounter problems with your scanner, please review the installation
instructions and troubleshooting suggestions contained in this guide.
For further assistance call our customer support phone number listed on the last
page of this guide. One of our representatives will be happy to assist you from
Monday through Friday in office working hours as shown below:
Europe
USA & Canada
Asia Pacific,
Africa
To avoid delays, please have the following information available before calling:
We are continuously enhancing the performance of our product drivers. To
check for the latest device driver, visit our Web site. Further contact information
is located on the last page of this guide.
Attention
Warranty
9:00 a.m. – 5:30 p.m.
8:30 a.m. – 5:30 p.m. Pacific Standard Time
8:30 a.m. – 6:00 p.m. Taiwan Time
Scanner name and model number
Scanner serial number (located at rear of scanner near port
connectors)
A detailed description of the problem
Your computer manufacturer and its model number
The speed of your CPU (Pentium 133, etc.)
Your current operating system and BIOS (optional)
Other interface cards in your system (including I/O address settings
and IRQ settings)
Name of software package(s), version or release number and
manufacturer of the software
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