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Cause:
You may have old scanner files, or some files necessary to operate the
scanner might be missing. Windows 98 is a 32-bit Operating System
and most programs written for Windows 98 require 32-bit device
drivers (the program that communicates between your computer and
the scanner).
Solution:
Contact our Web site and download the newest device driver available.
If you do not have access to the Internet, please contact us by phone.
Our phone numbers are listed on the last page of the guide. NOTE:
Please uninstall the original scanner driver before you install the new
one.
Symptom:
The scanner is not in the list of supported scanners in other
commercial software.
Solution:
Select TWAIN as the scanner.
Symptom:
Unable to scan from other software other than the one that came
with the scanner.
Solution:
Enter the Scanner Setup within the program, Select TWAIN and you
will see your scanner listed (e.g., Plustek EPP Scanner).
Symptom:
Unable to save to a floppy diskette.
Cause 1:
The floppy disk might be write protected.
Solution 1:
Move the write protection tab, located in the back of the diskette, to the
closed position.
Cause 2:
Your disk might not be formatted.
Solution 2:
Format the diskette.
Cause 3:
There is not enough space available in the disk to save the document.
Solution 3:
Delete any files that you do not need from the floppy disk.
Cause 4:
You might be scanning your document at a high resolution.
Documents scanned using higher resolution modes will take a
considerable amount of disk space.
Solution 4:
Reduce the resolution. See Chapter 2 of the Software User's Guide
for information about recommended resolution settings.
Symptom:
The image looks good in the software that came with the scanner
but it does not look good when I export the image to another
program.
Cause:
Different imaging programs use different Monitor Gamma settings.
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Table of Contents
Troubleshooting
