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or Bi-directional. Consult your computer manual on how to make
changes to the BIOS.
Symptom:
The error message the - OLE file COMPBJ is locked and cannot
be updated- is displayed.
Cause:
Your Office short cut bar (the bar that launches your office suite
application) is open.
Solution:
Close the Office short cut bar before you install or use the scanner.
Printing Problems
Symptom:
The printed document is cut ½ an inch on the sides when printed.
Cause:
All printers have a fixed printable area. Most printers will allow you to
print a maximum of 7 ½ inches by 10.0.
Solution:
Reduce the size of the image to 95% or 90%.
Symptom:
Unable to print, or strange characters are printed when the printer
is connected to the scanner.
Cause 1:
The cables are not connected properly.
Solution 1:
Make sure that the cables are connected tightly and to the proper port.
Cause 2:
The printer might not be turned on or it is off line.
Solution 2:
Turn the printer on and make sure that is online
Cause 3:
The printer cable might be too long.
Solution 3:
Use a Bi-directional printer cable that is no longer than 6 feet.
Cause 4:
The scanner cable might have been changed.
Solution 4:
If you move your scanner to another computer, make sure that you use
the cable that came with your scanner.
Cause 5:
The Printer Port mode in the BIOS might not be set up properly.
Solution 5:
Change the Parallel Port mode in your computer BIOS to EPP or Bi-
directional. Consult your computer manual about how to make changes
to the BIOS.
Cause 6:
The bi-directional mode in some printers might not work properly
when connected to the scanner.
Solution 6:
Disable the bi-directional mode for your printer. Please consult your
printer documentation.
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Table of Contents
Troubleshooting
