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Symptom:
A -Disk I/O error- message is displayed.
Cause 1:
This error is caused if the hard disk drive does not have enough space
available to process the image.
Solution 1:
Make some space available in the hard disk drive by deleting any
programs or files that you do not need.
Cause 2:
Your hard disk drive might be heavily fragmented or it might contain
some bad sectors.
Solution 2:
Run the Scan Disk utility that came with your Windows computer.
Please consult your computer documentation or the Windows help files
on how to run the Scan Disk Utility.
Symptom:
The error Scanner not Found is displayed.
Cause 1:
Scanner was not initialized after the installation because the computer
was not restarted.
Solution 1:
Restart the computer.
Cause 2:
The cables are not connected properly.
Solution 2:
Make sure that the cables are connected tightly and to the proper port.
Cause 3:
The printer cable might be too long.
Solution 3:
Use a Bi-directional printer cable that is no longer than 6 feet.
Cause 4:
The scanner cable might have been changed.
Solution 4:
If you move your scanner to another computer, make sure that you use
the cable that came with your scanner.
Cause 5:
The printer AC adapter is not connected properly.
Solution 5:
Make sure that the AC adapter is connected to an outlet. If the scanner
is connected to a Surge Protector, make sure that the Surge Protector is
turned on.
Cause 6:
The Printer Port mode in the BIOS might not be set up properly.
Solution 6:
Change the Parallel Port mode in your computer BIOS to EPP or Bi-
directional. Consult your computer manual on how to make changes to
the BIOS.
Cause 7:
The Parallel Port I/O address is not set properly.
Solution 7:
Change the Port address, 378h or 3BCh is recommended.
Cause 8:
Your printer might be conflicting with the scanner.
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Table of Contents
Troubleshooting
