Plustek OPTICPRO 12000P TURBO User Manual page 29

Solution 8: Disconnect the printer from the back of the scanner and try to scan. If
the scanner works with the printer disconnected then you need to install
a second parallel port.
Cause 9: You might need to update the LPT.VXD file that controls the parallel
port in Windows 95/ 98.
Solution 9: Contact the Microsoft Web site and download the LPT.VXD file.
Cause 10: Your parallel port might be old or unstable.
Solution 10: If none of the solutions mentioned above worked, then we recommend
that you install a new parallel port that supports EPP.
Symptom: The scanner grinds at the end of the scan and it looks like it wants
to continue scanning.
Cause: This noise occurs when the Parallel Port mode is not set properly in
some computers.
Solution 1: Change the Parallel Port Address in your computer BIOS (3BCh is
recommended) and make sure that the Parallel Port mode is set to EPP
or Bi-directional. Consult your computer manual on how to make
changes to the BIOS.
Solution 2: Change the Parallel Port mode to SPP.
Solution 3: If the problem persists, please contact our service department.
Symptom: There is a yellow or green line in the right hand side of the scanned
document.
Cause: These color lines are shown if the parallel port type is detected or set
improperly.
Solution: Make sure that the Parallel Port Mode is set to EPP or Bi-directional in
your computer BIOS. Consult your computer manual on how to make
changes to the BIOS.
Symptom: The keyboard and the mouse locked after the scanner was
installed.
Cause: There is an I/O (Input/Output) address conflict.
Solution: Change the Parallel Port Address in your computer BIOS (3BCh is
recommended). Consult your computer manual on how to make
changes to the BIOS.
Symptom: The sound was lost after the scanner was installed.
Cause: There is an I/O (Input/Output) address conflict. This situation usually
occurs with Yamaha OLP3 sound cards.
Solution: Change the Parallel Port Address in your computer BIOS (3BCh is
recommended) and make sure that the Parallel Port mode is set to EPP
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