Appendix C: Customer Service And Warranty - Plustek OpticFilm 135i User Manual

Appendix C: Customer Service and
If you encounter problems with your scanner, please review the installation
instructions and troubleshooting suggestions contained in this guide.
Visit our website www.plustek.com for more customer service information. For further
assistance call our customer support phone number listed on the website. One of our
representatives will be happy to assist you from Monday through Friday in office
working hours as shown below:
Europe
Other Countries or Areas
To avoid delays, please have the following information available before calling:
Scanner name and model number
Scanner serial number
A detailed description of the problem
Your computer manufacturer and its model number
The speed of your CPU (Pentium 133, etc.)
Your current operating system and BIOS (optional)
Name of software package(s), version or release number and manufacturer of the
software
Other USB devices installed
Warranty
9:00 a.m. – 5:30 p.m. (CET)
9:00 a.m. – 6:00 p.m. Taiwan Time
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