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Solution:
Change the Monitor Gamma settings in either of the programs so that
they match. Please consult the help files for each program to find out
how to adjust the Monitor Gamma.
Symptom:
The image looks good in the screen but is very dark when printed.
Cause1:
The Monitor Gamma Settings or the scanner brightness settings are not
set properly.
Solution 1:
1) Change the Monitor Gamma to a value between 1.0 and 1.5. Please
consult your help file for information on how to adjust the Monitor
Gamma.
2) Adjust the brightness control in the TWAIN window before
scanning.
Cause2:
The printer brightness setting is not set properly.
Solution 2:
Adjust the brightness in the printer. Some printers allow you to change
the brightness settings. Please consult your printer documentation.
Symptom:
The scanned image takes too long to be sent with an email message.
Cause1:
The image was scanned at a high resolution or is physically large.
Solution1:
Scan at a lower resolution (DPI)
Cause 2:
The Internet might be congested.
Solution 2:
Try sending the message at a later time.
Symptom:
The image that I sent through email looks good in my computer
but it looks dark in the recipient computer.
Solution:
The Monitor gamma settings should be approximately the same in your
and the recipient computer.
Symptom:
The light inside the scanner stays on all the time.
Cause:
The Scanner Utility timer is not set up properly.
Solution:
Run the Scanner Utility and select the timer to turn the scanner off after
the number of minutes that you desire.
Symptom:
There is a grinding or rattling noise at the beginning of each scan.
Cause:
The scanner engages the gears and it initializes itself before scanning.
Solution:
This noise is normal to the operation of the scanner.
Symptom:
A. -Disk is full- error is displayed when I click on the scan button.
Cause:
Your computer is running low in resources. Your computer hard disk
drive does not have enough space to process the image. This may be
because you are scanning at too high of a resolution.
Solution:
Obtain a larger hard disk or rescan at a lower resolution.
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Table of Contents
Troubleshooting
