Phasersmart Technical Support; Accessing Phasersmart - Xerox ColorQube 8570 System Administrator Manual

Overview

PhaserSMART Technical Support

PhaserSMART Technical Support is an automated, Internet-based support system. It uses your default
web browser to send diagnostic information from your printer to the Xerox website for analysis.
PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a
solution. If the problem is not resolved with the solution, PhaserSMART Technical Support assists you in
opening a Service Request with Xerox Customer Support.
PhaserSMART provides support to users, while eliminating many of the help calls requesting printer
support. PhaserSMART Technical Support saves you time for more critical tasks.

Accessing PhaserSMART

Use one of the following options to access PhaserSMART Technical Support:
• PrintingScout
• Xerox website
• CentreWare Internet Services (CentreWare IS)
• The print driver
• Xerox Support Centre
Using PrintingScout Software
If PrintingScout displays an alert on your screen, do the following:
1. Click the alert to view instructions explaining how to fix the problem.
2. Follow the instructions on the screen.
Using a Web Browser
To access PhaserSMART Technical Support from the Web:
1. Open your browser and go to www.phaserSMART.com.
2. Enter your printer IP address in the browser window. For details, see
on page 17.
3. Follow the instructions on the screen.
Using CentreWare IS
To access PhaserSMART Technical Support from CentreWare IS:
1. Launch your Web browser.
2. Enter your printer IP address in the browser Address field. For details, see
Address on page 17.
3. Click the Support tab.
4. Select the PhaserSMART Diagnostic Tool link.
5. Follow the instructions on the screen.
12 ColorQube 8570/8870 Color Printer
System Administrator Guide
Finding the Printer IP Address
Finding the Printer IP